Very clean Restaurant and toilet toilets & very courteous baristas who provided free ice water to go with my drinks-great Starbucks order online experience right off the interstate! Also a nice treat for an outdoor dining break in the sunshine during our long car ride to Boston read more

Starbucks - Matcha latte.... and cold brew for Hubs - Coffee & Tea Near Me - Ludlow, Massachusetts

Horrible wait and rude workers. Wouldn't recommend coming here unless you wanna wait 20min for some coffee

Service was a bit slow, even though there weren't many customers at the time. They weren't particularly friendly either. Otherwise the coffee and food are as you would expect at a Starbucks. There aren't very many seats available even though there is plenty of space. Not sure if they're spreading people out for social distancing or just lacking in tables and chairs. What was there was pretty clean. read more

Starbucks - Interior - Coffee & Tea Near Me - Ludlow, Massachusetts

Selfishly, I was happy this Starbucks was open on Thanksgiving Day because we really needed something to eat after volunteering most of the morning. Both the drive-thru and dine in were open so we went in to place our order. I got a white hot chocolate and an impossible sandwich. Our order came up pretty quickly. The baristas were super pleasant and the cafe was very clean, bathroom included!! read more

Before I begin I would like to say Denise is an absolute ray of sunshine and I am always so happy when she is working the window . Give that woman a raise because she is top tier . Now onto my gripe , if this store , or any of them for that matter , cannot handle in store , drive thru AND mobile orders then don't do mobile orders . You have people waiting in the drive through and inside being told the "food is backed up right now" while mobile orders are being pumped out . There is just no need for a 30 minute drive thru wait at a place that microwaves the food . Once you are in the drive through line you cannot leave , this causes people to be late to wherever they may be going . It's insane . Also if you know the peach juice is always out because it's a top seller maybe beef up that supply a bit . I wanted to give 1 star but added another for Denise , the savior of this store . read more

I waited 6 minutes at the counter for someone to acknowledge me. There were four staff working behind the counter with no line in the drive through or inside. The person who greeted me was new and very friendly. My sandwich was ready in a few minutes but my drink was forgotten about. I approached the counter and the same nice person asked me if I needed something and I asked for my drink. He apologized and went ahead and made it. The other three people did not offer the new person any guidance throughout my visit. The drive through person was more interested in providing drinks and hugs to their friend who visited. If there was a manager on duty, I never saw them. read more

40 min drive thru. 3 min at speaker. 10 mins at window. 2 drinks two sandwiches, forgot straws and wanna tip before? order was wrong too! Blow me you suck! read more

I love this starbucks. they always get my drink right and they're so polite!! The atmosphere is great if you want to sit down and work.

As usual I had cappuccino and it was good. I tried cheese danish for the first time. It was good too. The barista was nice and rest room was clean. read more

We called ahead to make sure they would be open, we arrive 15 minutes early and were denied service and hung up on. Manager Kate has a short temper and with the time she took to deny me service she could've made five coffees. Worst customer service I've ever had. read more

Great attitude on theBaristas. Customers say it I recommend friends to go there. They do

The worst drive through in Western Mass. We arrived at 5:50 am ordered two coffees and it took five mins to get them. We chose the drive through because there was three cars in the front of the store. We get to the drive through and there are two ahead of us. The woman says "welcome to Starbucks please hold" two mins later place our order for two coffees and it took five mins to get them. This drive through is got some nasty comments. We suggest you go inside and see what's going on and place order. Maybe even go number two before you get your coffee as it will take that long for service. read more

Long wait, out of most ingredients, and then the employee at the drive thru charged me for a grande even though I repeatedly said I wanted a tall like three times lol read more

I got a Juniper Latte and another Starbucks, unfortunately it was not to my taste. I stopped into this Starbucks on my way home and they kindly made me another drink for free! Excellent, friendly service! read more

Placed a mobile order this afternoon and one of the drinks was incorrect. I ended up getting confused and asking the barista to remake a drink that was actually correct. When we went into the store to fix the confusion and get the correct drinks, the woman helping was very passive aggressive. She was trying to be nice and professional and helpful but turned around and ROLLED HER EYES at her coworkers thinking I couldn't see what she was doing. I felt just as bad for getting confused and asking the baristas to fix the wrong drink, however I don't think rolling your eyes at a customer because they want to get what they paid for is very professional. Especially because all of her coworkers were looking at her as if she was the manager or person in charge. Very disappointed in one of my favorite Starbucks locations. read more

Starbucks, as always is consistently good in any location. Sometimes it's good to try a quirky local shop. Sometimes you just feel like stopping in a place where you know exactly what you will get and it will be good. read more

This Starbucks would be nice if they could use a broom once and awhile to clean around tables. The place looks like hasn't been cleaned in days and by the amount of flys in place it's probably true. read more

Just a condescending, entitled crew, nothing else to see here keep mov... oh wait, there's also trash and everything is a mess. I guess there's more to see than it seems to be. read more

I really enjoy Starbucks, and I like this location, BUT they need to smile more here, all the server seem like the very grumpy. Also the tables are always dirty. Come on Starbucks shape up your will you please? read more

I know they've just opened but they are extremely slow. It took me 23 minutes to receive my Venti Iced Coffee at the drive through. The staff is very friendly and apologetic however. I will continue to give them a shot because of their customer service and my coffee addiction. read more

Drink is always ready when I order through the app. Employees are no longer running around like chickens without a head. Nice job management! read more

So happy that a Starbucks was finally put in Ludlow after so many years of having to travel to Chicopee. Service is great, staff is friendly, and they never run out of cake pops. I've personally never had an issue. read more

I want to start off by saying that I am absolutely a Starbucks addict, and almost always have the best interactions no matter what store I go into. But unfortunately today left a very sour taste in my mouth and it's not because of spoiled milk. While waiting for my two drinks one woman names Jessica was pressing her headset to speak to another employee, and then they both glared at me. I placed two drinks via mobile order, when I arrived the barista was working on one, and that drink was perfectly fine. But unfortunately the other drink is a little more complicated and I can understand why it might have been made incorrectly the first time, but then the barista started making it and put too many pumps of one syrup in, and one syrup I did not ask for which in a snide voice said it comes with it. I worked for Starbucks for nearly two years and know the recipes still to this day. Well he hands off the drink and I could immediately tell the correct amount of espresso shots were not put in! My mom went back in to ask for the drink to be remade and made properly Jessica was the one who "helped" her and unfortunately her attitude was absolutely atrocious and unprofessional. The way she spoke to a paying guest is so out of line, and again she started speaking to another employee and they started staring my mom down. I did have to call corporate and report it, and I must say the district manager was right on top of contacting me and trying to make the moment right! I just really hope she learns how to properly speak to guest while wearing that apron. read more

My first time at this Starbucks was very disappointing. They were very disorganized and unfriendly. I will hesitate to go back there. I'd rather have bad coffee in the friendly environment then repeat my first experience at this newly opened Starbucks. It is a shame since I was looking forward to having one in Ludlow. read more

I will drive out of my way to go to this Starbucks as the one closer to me is awful. The people working there are friendly and yes sometimes frazzled during busy times but I have never encountered a rude employee. I have never been disappointed in our beverages purchased unlike at the Starbucks near me. It is worth the extra traveling. read more

I love Starbucks coffee so I go into the restaurant, no customers anywhere. I walk up to the counter workers standing around doing nothing behind the counter. I woke up to the left cash register because no one tells me how I can help you over here. Instead one woman is pouring ice into the ice cooler and says I'll be right with you, while for other employees stare at me and talk to each other. Finally the woman goes in the back does a few things comes back and goes to the right cash register and says what would you like. I asked for a simple copy it takes her 2 seconds to make it she goes to the right register and says that'll be 2:35 and then stands there and stares at me after I've laid out my wallet the money and everything right on the counter on the left cash register. So instead of being accommodating and take my money from me 5 feet away from the register she stands there and stares at me like I'm an idiot. Needless to say if the owner wants to stay in business they better let their employees know what customer service is and how to be polite. I have to go out of my way to get there. I may give them one more try, but only if I'm in the area read more

The chocolate muffin tasted like lemon, the hot chocolate tasted just plain terrible, there's boxes everywhere that you have to reach over to gets your Order. read more

Starbucks with great new indoor and outdoor seating. Drive Thru. Friendly staff. Free wifi too.