We ordered two iced teas and asked about the hot tea options since the menu didn't list them. The staff member seemed a bit annoyed that we asked, which made the interaction uncomfortable. That said, the teas themselves tasted really good. The space was clean and well organized, which we appreciated. Overall, it was a decent experience, but better communication and a friendlier response would have made it much better. read more

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The other day I was having a really awful morning just trying to hold it together while going through the drive thru. I wish I got his name, but the gentleman at the window realized I was down and gave me my drink free that day. I really can't tell you how much that little action positively influenced my day. I feel as though these genuine interactions are getting more and more rare at Starbucks and not only did that gesture make my day better but it was really refreshing that this kindness still exists. A very big thank you. read more

I had a fantastic experience at this Starbucks! Kari took my order and was very quick with it and she comes off as very approachable and friendly, though I didn't talk with her much. I love the layout of this location as well! Lots of available seating, and good options to choose from. My drink turned out exactly as ordered and they even brought it out to me! Thank you! read more

This place is expensive and I decided to treat myself using stars so it was a few drink we earned. It felt lighter than normal so I decided to take a peak. It's almost 2 inches from the top. read more

Starbucks - Used my stars for a free drink. Picked it up and it felt lighter. Haven't even taken a sip yet and it's almost two inches from the top. - Coffee & Tea Near Me - Lombard, Illinois

Order took too long waiting more than 10 mins for two coffees in a empty lot is crazy that's a no for me 3/23

I go to this Starbucks frequently in the mornings since it is on my commute to work. The staff is very friendly and my order is made correctly the majority of the time. However, a couple members of the team are so chatty and repeat my order multiple times where it gets frustrating as the line gets held up and I get stressed about running late to work. I wish I would just receive a simple "good morning" and get my drink. No need to say my name and order back to me 4 times :) (this is just meant as constructive feedback. I apologize if it comes off a little rude!) read more

Whomever is in charge of hiring the managers and baristas and drive thru cashiers need to be retrained. I typically go to the Starbucks near my home. There are two. I have never had any issues or problems with the Thursday 50% off deals (12-6). I was at the Hobby Lobby and we decided to pop in and take advantage of 50% off ANY drinks today. I ordered a holiday hot latte and a frozen chai latte frap. Get to the window and the person with the colorful hair tells me it is 50% off of just one drink, the highest price drink. I was flabbergasted. Surely, she wasn't trained properly. Surely, she hadn't seen the app that said 50% off ANY drink. Not 50% off ONE drink. At my two local Starbucks it has always been 50% off the ENTIRE total price of ANY drinks, one or more. I showed her the app. She didn't budge. She then proceeds to try to force me to pay. I said no lady, CANCEL. I will go to my local Starbucks. You arent overcharging me and then pocketing the difference. The manager CHLOE comes to the window. How did she become manager? Like, really. No personality, no help, no kindness. She reiterated the same nonsense as the cashier. And instead of saying, "Mam, the drinks are already made, next time please know it is 50% off one drink at THIS location, but this time you can have them both 50% off. Nooo, instead she dumps the drinks and refunds me. Waisted Starbucks money and lost a customer. We will not be returning to this location. And I will be contacting corporate for their failed attempt to DUPE people out of money. read more

The drive through line here is always slow and very often they get my order wrong. I don't recommend coming here.

The inside is closed so the drive thru line is 15 cars deep. I can understand if Covid numbers were spiking but now it's just an excuse and inconvenience to customers. I saw 2 people get out of line and leave before I did the same. Looks like a Dunkin morning. read more

Starbucks - Long line because the inside is "temporarily closed." - Coffee & Tea Near Me - Lombard, Illinois

OK. I'll bump up my rating. I understand now why this Starbucks is just two drive-thrus: it's pretty darn convenient and incredibly quick. The lines always seem long but I don't really wait. They must be working some magic inside to keep the lines moving and drinks coming! I still wish there was an inside to this location, but I guess I won't complain about that anymore. Each time I've been here, the service has been flawless. Nice job. read more

Starbucks - Snow-rista at the window. - Coffee & Tea Near Me - Lombard, Illinois

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Warning: Drinks are consistently under filled at this location. Every time I have gone here my $6.77 drink is only 3/4 of the way full. I hate asking for my drink to be remade/filled up and quite frankly I often don't have time to wait. But, when paying almost $7 for a 16oz latte why should there only be 12oz in the cup? Super disappointing especially since it is a convenient location and the staff is usually very friendly. Stay away. read more

There are several new hires that are seeeeriously lacking in personality and look bored as fu#k at the window. The newbies have even chopped down the greeting to "What can I get you?" or "What can I get started for you?" -- omitting any salutation ("Hi," "Welcome to Starbucks," etc). C'mon Ladies - at least fake some enthusiasm! It cheapens things when, as the customer, I'M the one greeting you. (Oh, and it'd be nice if my same coffee order tasted the same each time, instead of bitter some late [10:15ish am] mornings...) Luckily several veteran baristas still work the early mornings, so if I can swing by at 7am, I have a shot at getting a greeting, an awesome bevy, or both. read more

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Im sure the service is fine but for the Love of God, please put a stop sign for your customers that leave the drive through. I lost track of the number of times ive almost been hit leaving Xsport by your customers who just fly out when they dont have the right of way read more

Each time I come to this particular Starbucks drive-through, I have been met with nothing but kindness and respect. The people that work at this location are by far the nicest I have ever had the pleasure of dealing with. I love this location! read more

C'mon... it's unique! This Starbucks has drive throughs on both sides of the building! Strictly a drive through... It's a Fotomat booth on Human Growth Hormone AND Steroids. Approach the building from either direction (Don't be a contrarian and go opposite of the arrows! You need to be able to SEE the menu) Very friendly staff handles the traffic well, always maintaining a good attitude.. even when I order my Venti as an extra large read more

Starbucks - Don't be taller than 8'6 if you plan on going through this drive through... otherwise.. Duck! - Coffee & Tea Near Me - Lombard, Illinois

Still my favorite Starbucks. It's drive-thru only. Always friendly. ALWAYS fast, even when the long line of cars makes you think it won't be. How the employees manage in that tight space is beyond me, but they've got it figured out. read more

The staff is very friendly at this location but I think I'm going to have to switch to another Starbucks. They are always out of something that I want. cream cheese, types of coffee etc. I work early in the morning around that area so I'm there most mornings during the week so I'm a very loyal customer but I can no longer go here with all those issues. read more

This is a Starbucks double drive through! There is no seating and strictly to go. They are pretty efficient in the morning and lunch time rush, since they utilize the building space well with operating registers on both sides of the building. Signage is well lit and often have new items on the board to try. The drive through speakers are fully functional, so you can clearly state you want your "venti, cinnamon dolce latte with either skim milk, almond milk or coconut milk." I guess depending on what personality you put on this morning. read more

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Big shout out to the girl working the drive thru at 9am this morning (she had an accent, but I couldn't catch her name) she is the sweetest soul, and she truly made my morning! Keep shining sweet heart, and keep on being great! You are appreciated! **** update her name was Viktoria!!! read more

I'm sorry but it should not take 20 minutes in a drive through to get your order. Worst Starbucks experience ever. Get it together!!!

Love this quick stop. This is more as a review for all Starbucks, but this one was the winner for this order (not in a good way). Doesn't the "double smoked bacon, egg, cheddar" sandwich sound delicious? Don't you picture crispy hot bacon off the grill with melty cheese? After ordering this sandwich more than plenty of times, I can assure you it will not live up to its name and is not worth the $5. Pretty sure the bacon in this picture was oinking this morning... read more

Starbucks - Coffee & Tea Near Me - Lombard, Illinois

GTL? Naww, GTS!! Gym Tan Starbucks. This one is conveniently located in the same parking lot as Xsport so you can drive on over and waste the calories you just burned off! ;) I kid I kid. For real though, it is a very convenient Starbucks. Although it can get cray cray in the am. As far as customer service, they have a very pleasant staff, which they should, considering people are paying an average of $6 for coffee!! ;) read more

How do you all like this Starbucks? I hope my experience was just a total fluke! I woud definitely be giving it zero stars if possible. I stopped here the other day on the way to my aunts house to pick up some iced coffee and a nice cold tea for my little cousin with mono. It took me about 15 minutes to get my orders and get them CORRECTLY made while cars piled up behind me. It was seriously just a chaotic mess. I pulled up. Ordered a large passion fruit tazo iced tea and told the girl I had a reusable cup that I would like to have her fill with sweetened ice coffee with soy milk. She says, "what?" So I explain again and again. Until she understands that I have a reusable cup that I would like to have her fill with sweetened ice coffee with soy milk. "Oh.. okay. Pull up to the window." I pull up at the window and she is ignoring me taking another customer's order, which obviously has to happen. At first I didn't realize she was on the headset so I started speaking to her. Obviously that was a huge inconvenience because she continued ignoring me after she got off her headset to see if any other employees heard that customer's order because she couldn't hear it. You could just sense her crappy mood spilling over into her customer service skills. Then she takes my cup, takes my cash, and takes my Starbucks card, and slowly rings up the order. She doesn't give me my Starbucks card back. She fills up my cup with coffee. Not sweetened, no soy milk (but was I charged for soy milk? You betcha!). When I asked her to put the soy milk in, she sighed, and then asked if I wanted it on the side or wanted me to dump some out. Uhm, I paid for it to be in the drink, dump some out please. In the process, another girl brings me a small tazo passion fruit ice tea. I told her I had ordered a large so she goes back to fix it. This is where it just gets ridiculous. The first girl brings me my drink, then brings me the large tazo tea and apologizes that she brought me the larger size by accident. I told her, "no, I ordered the large so I had her go back and make it large." She actually argued with me. Like, fought with me. She told me that I said "Tall," which I know I did not say because I am incapable of ordering in Starbucks terms. I never remember to do it and ALWAYS go small, medium, or large. But, just to sit there in the drive through and argue with a customer- ridiculous. Oh yeah, and then SHE MADE ME PAY THE EFFING 87 CENT DIFFERENCE. She actually rang me up for 87 cents. Are you effing with me? After all of that I had to actually ask her for my card because because she still hadn't given it to me. And, oh yeah, and then I got to my aunt's house, had my coffee and it wasn't sweetened. At that point I was just over this whole experience. What a mess. And I know this review makes me sound like a biatch, but I promise you, I'm generally very understanding if you have a polite attitude. Which this girl never did. read more

This rating is relative to all Starbucks. This is the slowest to Starbucks I've ever been to! It took me 10 minutes today to get my drink! I come here because it is convenient to my location, but I often find that it will take less time to go to the Starbucks down Roosevelt Road instead of this one. If there is another Starbucks or coffee place on your way to your destination, go to that one. Chicagoland has the highest density of Starbucks compared to any other city in the world. Don't waste your time here, you might end up late! read more

NORMALLY I like coming to this Starbucks because it's a unique drive-thru only store and the girls here are super efficient. But today, alas, I am disappointed. It hurts. I drive up and order the usual for my boyfriend and I. The girl taking the order didn't seem to get the order the first time so I offered to start my order over just to clarify. Went to the window to pick up the drinks and drive off. The boyfriend tasted his drink and it was terrible. He normally orders his frappucino light and his drink today was extra sweet. It tasted like straight up syrup. We went back to perhaps have his drink re-made. Rather than just an "oh, ok we can make you a new drink or give you a refund, sorry about that", who seemed to be the manager came off as super annoyed and said "we can make you a new drink or give you a refund, whatever you want to do" with a hand flick and rolling her eyes. I'm sorry? Where is the sass/poor attitude coming from? Rather than taking the offer for his drink to be re-made, we just took the refund. She didn't even say the word "sorry" throughout the entire encounter. Really? Saying "sorry" is too much to offer as a manager handling a very simple customer service inquiry? Unbelievable. Simple issue, simple solution, but no need to be rude. read more

Always quick and friendly. This is my go to store for Starbucks when I'm in the area. Food and coffee always hot and fresh!

Okay, this is now my new favorite Starbucks. It's a little drive up that had a wonderful face-lift last year. When I shouted out my order it was returned with a really nice greeting, a guy with a sense of humor, someone who sounded happy to make my drink. I pulled up in jubilation. I was starting to salivate. I would get the drink my body craved! The three people working here were having a great time; the place was super busy, but they frothed on in a calm and happy way. I couldn't believe the difference in establishments but I will never go back to the other again. My non fat extra hot extra caramel caramel machiato, no whip was absolutely perfect!!!! I was groaning it was so smooth. Sheesh, I should have gotten a vente, it was that good. When it comes to customer service I am a pretty fair person. When it comes to excellent customer service I am not only a super generous person, but also wonderfully appreciative, and I will sing your praises. Come to this Starbucks, they will make your day! read more

This Starbucks cracks me up, because the employees are SO grumpy, it's almost like they make a game of rudeness. But their iced coffee is pretty much the best ever, so they can be rude all they like. No actual store to enter here, but love the double drive thru! read more

My favorite Starbucks. When I want coffee I just want it fast and done right. I usually go in the morning right before work to pick up my cup. After 6:30 in the morning it starts to get a little crowded but luckily since this is a drive up only they have 2 sides with windows. The staff have always been super friendly and informative about what they have for the day. read more

Wow. The Villa Park Starbucks had run out of cream--didn't apologize and didn't notify the customer before the order. When asked if there was more, the staff blamed it on "them""--a non descript regional entity who only gave them two gallons. No customer service, no ingenuity... But not Lombard! I drove there and asked for cream and they INSISTED on making me a new Americano. With cream Again, wow. read more

This Starbucks is interesting, I have never seen anything like it. It is a double sided drive-thru with no lobby. It is right off of Roosevelt Rd and Main St. It is a great place to stop if you are headed East on Roosevelt. If you are headed West, keep that seatbelt tight and hope for the best when you race out of the lot turning left. The customer service here is a bit spotty and it is hard for them to hear you in the speaker. Last time I had to yell the whole time. I have had great experiences here and bad ones. I think it just depends who is working. This definitely isn't my go-to Starbucks. read more

Just went through this Starbucks drive thru and had a bad experience. Please skip this location if you can because orders with three drinks may be too much. Baristas made refreshers in the cup and a bad attitude was presented at the window. read more

Cutest Starbucks ever!!! I mean, I can't think of any other Starbucks that are drive-thru ONLY AND there is a drive up on both sides of the building!!! I've seen this location for years, and stopped by there this morning. At a quarter to 9, there was no wait, no line so I pretty much flew through there. The woman waiting on me was super friendly, however while waiting at the window waiting for my drink to be made, I overheard another employee complaining about a customer which is HIGHLY unprofessional. Her words: "That woman is such a bitch, she just needed something to complain about again...like I'd put dairy in her cider? She's crazy!" Yeah... how about doing that in a place where customers can't hear you, nor see you. I've worked with the public in many ways, I've had my complaints but I wouldn't think of doing it in view of other customers. I had to knock down the star ratings for that one...other than that, all was good at this location. The employee waiting on me gave me the look of being uncomfortable as she knew what I heard but she kept things professional so the three stars go to her, and my drink! read more

Terrible Starbucks. Always slow. First time I went there I ordered americano... instead got a roasted blonde. Last time I was there could barely understand the guy, sounded like he was drunk while taking my order. Wasn't friendly at all read more

They are not consistent. Tastes different each time. Almost always mess up my drink- (order with caramel, get whip cream or nothing on it instead) Also not friendly like other locations. read more

This Starbucks seriously downgraded when it converted from a double drive thru to a Starbucks with a dining room. They're so slow now and the line is always wrapped around the building. The line isn't just because of them being busy it's because they are super slow now. Also, they're sign states lower prices than they're actually charging. Sign said $4.95 before tax and I was charged $6. When I asked about the difference in prices the barista just said that the sign was wrong. That's not really how it works, false advertising is ethically wrong and illegal. read more

This is the absolute worst Starbucks ever. It doesn't matter what time or what day you go not one barista knows what a splash of cream is. I have had to waste so much coffee going here I am just done with them. I like a little cream with my coffee not a little coffee with my cream. read more

I love this Starbucks. My husband and I go to this location almost every day. The people that work there are great and are the main reason we come to that particular location. One of the barista's, Elsie, is particularly awesome. She is quick, gets our orders right, and is just fun to talk to - a great experience. The other baristas - Ollie, Luce, and Jason (to name a couple) are wonderful. read more

So nice! I was trying to find the Starbucks I thought I ordered and totally didn't. They could tell I was lost and were so nice. They whipped up my drink anyway and I was on my way. Elsie is the best!!! read more

Horrible service! My family and I are so done with this place. How hard is it to greet your customers and say "Hi" or "Thank you" at the end. This is the 2nd time we have been here and just thought the 1st visit was a bad day. But no, just came back from going to their drive thru and the employee was so rude! After she gave us our drinks, she slammed the window shut. No thank you or anything. Just slammed the window. I motioned her to get her attention because I wanted my receipt. She seemed irritated that I asked for one. We are never coming back! read more