This Starbucks tried to humiliate me and my little brother in front of everyone in the store regarding a refill policy STARBUCKS CREATED...NOT US...so here's looking at you, Nathan. For anyone who cares: Starbucks' policy regarding refills is you have to get your initial order and enjoy it in the cafe. No matter what your initial *drink* order is: latte, iced coffee, tea, whatever, if you're a Starbucks rewards member and you enjoy your drink in the cafe, you are allowed refills of plain hot or iced tea/coffee ONLY. Not lattes or handcrafted drinks, but hot or iced coffee or tea. WITHOUT ASKING A MANAGER TO CLARIFY, Nathan shut my brother down when he asked for his. He told him he couldn't do it and walked away from his face to serve another customer. ON WHAT PLANET DOES THIS HAPPEN? So I then went up to the counter to claim my free iced coffee refill and when Nathan tried to pull it on me, I pushed back. The other employees behind the counter let it go on for awhile before FINALLY one of the lady employees said Nathan was wrong and she refilled my iced coffee. Thank you...but why was it allowed to go on for so long? Why make people feel like freeloaders for a policy STARBUCKS created? And why act like we were there all day taking from Starbucks when we simply asked for the ONE refill we deserved? I tried to show links of the policy online to Nathan and he shut me down again. So I called corporate. It gets worse: Corporate has reached out to the district manager to respond to me twice and I've been ignored. Save your money. Starbucks sales are failing anyway which is why they're trying so desperately to get people back. I chose to spend my money here and I was "slapped in the face"...go figure. Support small businesses. Cause Starbucks isn't it. read more

I needed some place to go between meetings. I ordered food and asked questions. The barrister answered them and was quite honest with me. The service was great and fast. I had to take a meeting within this location. I was able to setup my laptop and take my meeting. This location allowed me to eat, work, and relax. read more

Customer service was good but it was the worst and I mean worst brown sugar shaken espresso I've ever had from Starbucks. Extremely dissatisfied and disappointed. read more

This was my second visit to this Starbucks and I have to say what an Absolute Pleasure it was to meet Kristi. She greeted me at the Order Counter with a Beautiful smile and was So Friendly. She took my order and I took a seat watching others in this bustling restaurant chatting and enjoying their food and Drink ! Before I knew it My Sandwich was ready ! It was Delicious ! I sat and observed everyone employed there doing the best they could with the orders they were receiving Non-Stop ! The Drive-thru, On-Line Orders and Guests actually coming into the store ! It reminded me of 'Bees Buzzing' around doing their duties ! I even Noticed Kristi coming out from behind the order counter and Cleaning, Refilling and Straightening Up the Sugar/Milk/Supply Stand ! Great Job !! I know I'll return soon ! read more

Starbucks - Kristi doing a Great Job straightening out the Essentials Counter ! - Coffee & Tea Near Me - Lakeway, Texas

Uh-oh, my stars are about to expire. Gotta use them up. I got their yummy lemon loaf, I love it so much. With my star points it was free. They had samples of 2 different drinks, and i was in love. It was some caramel concoction. Very delicious. Happy with the service and happy with my drink. read more

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Wait time exceeds 20 mins typically. Not a big sense of urgency. Not worth the time to go there.

Drive-through also available here. Location is beside the bank and sandwich shop. Parking is not as big as some other lots so it can get hectic on a busy weekend or morning. Although service is overall friendly, the orders tend to be wrong or forgotten. Wait times are long. If you pre-order, then I suggest you double check your order and don't show up early for it ;) This location has lots of cups and items should you want to redeem stars. Also lots of seating, including outside seating (though overlooks parking and main road) read more

This store has turned into a joke. Slow. Always get order wrong. Tried to serve me a coffee today that when I opened cup wasn't much more than warmed over water. Not a coffee. Terrible. Try any other location if you want decent product and service read more

omg literally loved going here such an amazing experience , recommend for sure best starbucks

Every time we visit this Starbucks drive thru the wait is at least 20-25 minutes. By the time we get to the window we always hear excuses from the person covering the drive up window. We're tired of waiting in the slowest moving lines ever .. even at the order board you wait .. then you wait again at the window and of course the waits for every single car. I've been at many other drive thru Starbucks and not had this issue. Management: get on this!!! read more

Got to love at Starbucks for your morning coffee! This location is very efficient and the drive-thru makes it an easy decision. The workers seem to be cheerful and work very hard and I admire that in any business and flavorful. The espresso adds an extra kick if you need to make sure you're getting 600 mg of caffeine in the morning. read more

Starbucks - a red truck parked in front of a coffee shop - Coffee & Tea Near Me - Lakeway, Texas

I can't even begin to describe the fabulous Baristas at this location, but let's give an example : Finesse, one of the beautiful souls there ALWAYS greets me with a smile and a positive vibe! Remembers my personal drink order and professionally hands it to me personally! I can't say enough about the personal touch she and the other baristas show every day to make this store feel like our neighborhood meeting spot rather than just another corporate spot! I can name them all but I'll save that for my next review bc they all deserve recognition! Good job Lohmanns620 Lakeway store! read more

The absolute worst Starbucks I have visited. It's always a mess inside, the wait is far longer than stated in the app and the drinks taste wretched. I don't know what is going on at that location, but the only reason it must remain open is that it's along a busy route. We pay far too much for their drinks for all of this to be wrong. They need to take notes from the location at 71 and Bee Cave Road just a few miles down the road. read more

It wasn't until I had already ordered and waiting in the drive thru line that I was able to read some of the reviews that earned this Starbucks the 1.5 star rating, and I say earned for a reason. This location is, in fact, super slow! They were also out of just about everything we tried ordering, so that added to the frustration. Looks like I should have jumped on the app and checked the inventory before going to the store. The reviews indicate app users are given preference at this location, so silly me for not using it. Seriously though, we spotted a local coffee shop right down the road, and we will give them a try next time. read more

Starbucks - Drive thru window - Coffee & Tea Near Me - Lakeway, Texas

I ordered my drinks on the app before driving to Starbucks and when I got to the location they were waiting for me on the pick up counter. I also went into the store to select an assortment of pastries and was asked if I wanted them warm. Yes, please! The family was happy with all of the selections, especially the blueberry muffin and I treated my girls to their first Pink Drink = coconut milk with extra strawberries (no caffeine). read more

Starbucks - Trying Starbucks pink drink for the first time - Coffee & Tea Near Me - Lakeway, Texas

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the problem with the rating on this place is people only write reviews when they have something negative to say. I can see all the Lakeway Karen's ran to Yelp to complain and moan. this location is the BEST. idc what Yelp says. I literallly go to this location VS the one by HEB because they are so fast, and so accurate. I swear the same drink I order here, taste better than when I order it anywhere else. they never get my order wrong and the staff has the best customer service. when I went to other locations it was a total shock. 10/10 recommend. read more

Terrible store. They always short my cup. A 16oz here is actually more like 8-12. I've never had this happen at any other location.

Never had an issue here. I've come home for thanksgiving and even picking up an order and drive thru I've had no complications! Drinks come out perfectly every time and they've never gotten me and my families orders wrong! read more

My favorite holiday drink is the mint mocha, never had a Starbucks do it so terribly. Their mint mocha tastes like straight toothpaste. I gave them another chance just hoping maybe it was an off day and I was meant again with another toothpaste coffee. Disgusting. read more

Extremely slow, but I've never had any issues. Honestly, they are busy, and with the pandemic, not everything is in stock. I do hate that I can't order ahead. I assume they disabled it for this location. However, this is Starbucks, and if I'm in a rush, I know not to stop here. Or, if I want coffee after dropping the kids off at school, I plan to spend 20 minutes in line. It is what it be. #If you buy Starbucks, download the app. It makes things faster, and you get points for free items and birthday freebies. read more

I usually put my order in in advance in the app and it's already ready before I get there great service ! And their drive through is open at 5 am! read more

No matter how easy I make my order they still always mess it up. Hopefully they can get better

This location is very slow. I had to tell my order 3 times through the drive through and it was still made very wrong. The lady insisted that the order was correct at the pick up window but I didn't have time to waste. Now I have a $6 drink that is disgusting... Update: The only reason I am here is because Lola's is closed for a private event. The staff is so unprofessional, does Starbucks have a standard for the people they hire??? And they still can't get my drink right..... read more

Nick is absolutely amazing! He has me memorized by name which is insane to me because of the amount of people that go through this starbucks daily. Everyday that I see him, he makes a genuine effort to have a meaningful conversation with me. I'm so grateful for that, especially in the mornings. It's good fuel for the day. Aside from the amazing customer service I always receive from him, the products are great. I'm back everyday!! read more

I will say the staff at this location are super friendly and the coffee is always good, although a bit on the strong side. But, that's Starbucks in general. The new seating arrangement is horrible. It feels like sardines in a can, all lined up against the wall. You are almost shoulder to shoulder with someone and have zero privacy. They would do well with expanding this location & adding much needed space with more seating. read more

Great service at Drive thru! Hard workers here as it's always busy. Thank you also for the "pup cup". My 14 year old Affenpincher loved it! read more

Starbucks - Thank you Starbucks for great service at Drive thru! And also for the "pup-cup" for my 14 year old Affenpincher. He loved it! - Coffee & Tea Near Me - Lakeway, Texas

Pls get your s%#t together. Not only is this team incompetent; my order is wrong. UGH. I appreciate you taking measures to keep yourselves safe. But at least man the door and have somebody there who can string a sentence together. 15 people waiting outside, no one there checking to see if their orders are ready, is reprehensible. As customers we are keeping you in business and you are getting a paycheck. Be better; much better. read more

OMG the drive through is so slow. I keep saying I will give it one more chance. It is so bad. I go to other Starbucks and no one is this slow. I just don't understand it at all. The cars tie up traffic in the main driveway. Never again will I waist my time with this Starbucks. Get it together Starbucks. Hire people that can work and push bottoms at the same time and don't sound like a mouse. I feel better now. read more

This is the worst and unorganized Starbucks I've ever been to and I just moved here from Houston, so that's saying a lot. Every single time I've been here whether it's at 11 am, 4pm, 8am it's AT THE LEAST a 20 minute wait. Some of the people are sweet, but that doesn't make up for the wasted time I've spent waiting on a drink it takes 30 seconds to make. Sorry, Lakeway needs another starbucks. read more

What is the deal with our Starbucks??? I don't understand how it can be this bad...once again, I waited 20 minutes in the drive-through (but hey at least it was open today) to get two drinks and two cake-pops for my kids. Didn't notice until I got home mine was wrong. I asked for plain cold brew. Doesn't get any easier. But they gave me cold brew with sugar-free vanilla. Now last time this happened I called...rather than refund my money, they told me to ask the manager for a free drink next time. As if I'm going to even remember to do that?!? So here's another $5 down the drain because for whatever reason, our local Starbucks seems incapable of making good drinks in a timely fashion. Please...Starbucks management...this location needs serious help. Read the reviews!!!! read more

Never had a bad experience at this location! Order is always right and the wait times seem about the national average. I don't understand why this location has received such negative feedback. Employees are friendly and attentive! read more

I've never had such a terrible experience at a Starbucks. Very rude staff. I stood at the pick up area and waited for my drink. While I stood there waiting for 20 minutes, no one bothered to ask about me and what I was waiting on. When I asked about my drink, they found my cup wedged in between two of their machines, so my cup was being passed up and not seen by the staff operating the machines. I waited another 10 minutes before I got my drink. The manager gave an insincere half-assed apology with some attitude. I told her I waited 30 minutes, but she just rolled her eyes and walked away. read more

I came in yesterday at around 4:50pm and I can't remember the name of the baristas but they served my sister and I. They were so friendly and made the experience really great. We even got a drink that was made as an extra and it was really nice. Our orders were made perfectly too. They gave the best service I have had at a Starbucks :) read more

Fast Drive thru! I read the comments below and was worried after seeing the line, but the staff didn't skip a beat! Very fast, professional and the coffee was great! Coming from Seattle we need Starbucks! read more

Inefficient, disorganized, poor management, no standards for employees. Maybe it's time to open a 2nd location to offload some of the business. I've lived in a couple places that literally had two Starbucks within walking distance from one another and it worked very well. If anything it kept the stores on their toes. A little competition is good for everyone. read more

Nothing like showing up with toddlers in tow hoping to grab coffee and breakfast early in the morning to drive up and see the drive thru is closed. This is the third time this has happened, I will no longer attempt to get anything here. The manager rudely said they have staffing issues and that they take mobile orders instead and closed the drive thru. Sounds like I dodged a bullet since other posts are saying it is filthy inside and drinks are not made properly. read more

Starbucks - Closed drive thru! - Coffee & Tea Near Me - Lakeway, Texas

Well again I write another review only because I have been to at least 25 different SB locations and have never been treated so badly by any of them till now this will be the fourth time in a row that the drink I ordered is incorrect and not that that is that terrible but it's how they treat you when you ask them to make your drink correctly!! Rolled eyes, no response, or just plain rude!!! No excuse for the way I was treated!!!!! Oh and the hot coco taste like dirty water Really!! Not gunna spend another dime at this location and maybe SB altogether!!!!!!!!! Hope someone cares!! read more

Slow slow slow. High demand location with poor operation leads to a frustrating experience every time. Only way to get an OK experience is by doing mobile pick up but the location has been drive thru only for some time now. Only reason we go is do to the location, Starbucks please upgrade the management of this location! It could double its revenues if it simply had better operations. read more

Soooooooooo good! The drinks there are amazing,the food is amazing, it's just outstanding ,like so good

A big shout-out to Korey who always took the time to make my day by personalizing my cup with up-lifting messages especially during the last stressful months. I appreciate all of it. I love going to this specific location and I have to say that all the baristas at this shop are so kind and gracious, and they get to know you over time. read more

Starbucks - Coffee & Tea Near Me - Lakeway, Texas

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