I normally really like this place and have made it my morning go-to coffee spot, so I was really surprised by the rude service this morning with a new woman who was behind the counter (big glasses/black hair).
I decided to try a seasonal drink, and ordered it at the counter with a couple customizations.
I NEVER EVER EVER drink iced coffee, I don't like it, it would be a waste of money. When she called out my order and set it on the counter, it was an iced drink. Confused....I know for a fact I would never order an iced drink, so I explained to her that it was a mistake.
She gently argued with me that I had said an iced drink. Very awkward, she insisted that I try it, but it was absolutely not something I could drink. She did not offer to remake it initially, and I didn't want to make a scene with people behind me in line, but I had just paid a lot of money for a drink that I did not order. I stood there waiting for her to do the right thing but she didn't. I then asked her to remake it.
She was very hesitant to remake my drink, and was visibly annoyed by it. I think she felt very self-righteous in the fact that she thought she heard me order an ice drink when I know I did not. It was just a very rude vibe. I completely understand if it were my fault, and I left out a customization or wasn't clear with something, I am happy to own my mistakes and accept the coffee or pay to have it remade. As that would be my fault. But it was not.
There are very few places to get good coffee in this part of town, and I really thought that I had found a cool little place that made great coffee. But if that's the kind of service that they are going to offer, I would rather just make coffee at home and skip it all together.
I really don't think I will be back. If I am going to spend $10-$12 on a cup of coffee, it should at least be done correctly and then if a mistake is made, it should be corrected in a kind way. Everyone else who works here is awesome and I've never had a problem. I will miss the sourdough and honey as well. At the end of the day, I would be embarrassed if this was my front line employee. Oh well. read more