I don't come here that often, but every time I do, I feel the service is better than most Starbucks. I do like the renovation upgrades and enjoy that they have a lot of outdoor space. My order is always done quickly and the food is hot and the drinks fresh. read more

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This Starbucks was honestly one of the most unpleasant places to sit and enjoy a coffee. The air conditioning was set to an absurd level--freezing to the point where it felt genuinely unhealthy to stay inside for more than a few minutes. It completely killed any chance of relaxing or enjoying the atmosphere. We even asked the manager if they could lower it just a bit to make the space more inviting, but they refused without offering any solution. That pretty much sealed the experience. If you're planning to sit down, work, or just enjoy your drink, I would strongly recommend going somewhere else. This location is not worth it. read more

Came in during the morning rush and the team was ready to assist! First time I've seen someone greeting every customer before getting to the register area to check if they're picking up a mobile order or if they still need to place an order. Most customers at the time I arrived were doing pickups so I was the only one that needed to place an order. I'm so used to other locations prioritizing pickup and drive thru orders but my order came out quickly! This was my first time at this location and will be back again. Shoutout to Katalina for the friendly and warm service! read more

Starbucks - Coffee & Tea Near Me - Lake Forest, California

Some time ago, Starbucks had a promotion where they partnered with Marriott Bonvoy where Starbucks credited their users a BONUS 100 Points to join Marroit Bonvoy Rewards. Well I did that haha and I JUST recently got the chance to redeem my offer. For 100 points, I chose to try Starbucks' Ham & Swiss Croissant sandwich. I've only tried Starbucks one other time back when I was a teen over [blank] years ago, so this was a nice way to try them again after so long. When I came in this Tuesday morning, I wasn't greeted right away, because I noticed the baristas were busy with other guests that came in. Because I placed a mobile order, I asked one of the girls up front if my order was ready for pick up. She said she would check shortly. While I waited, a kind gentleman offered to help me. (I didn't get either of their names) but he was so upbeat and light and friendly. He let me know the Ham & Cheese Croissant was really good! He wasn't lying! For a quick breakfast, the croissant was very flaky and the ham and Swiss was warm just right. Again, I'm not a BIG Starbucks goer, but perhaps this will be a great start to that relationship! Thanks, Starbucks! read more

Starbucks - Ham and Swiss Croissant - Coffee & Tea Near Me - Lake Forest, California

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So impressed with this Starbucks! First, Kasey made me a sample for free of the Pink Drink with Energy! Excellent! Yum! And then Brittney made me the best Caramel Frappuccino I have ever had! And I have ordered these many times at many Starbucks! Just excellent with the perfect amount of caramel etc. Thank you for your kind and excellent service today! You made my day!!! read more

This was my first time here and I ordered 2 strawberry açaí refreshers so unfortunately they forgot to add the dried strawberries but when I mentioned it to the worker she was super helpful and fixed my drinks . She offered me a cake pop and apologized . Overall the place was clean and workers were super helpful. read more

I have been to this Starbucks three times and each time is the same. Service is so s l o w I thought I was stuck in a bad movie. The staff is in desperate need of a competent manager. There was one person taking orders while three women were behind the counter and only one of them making drinks while they laughed and chatted about nothing. Finally part of my order comes out yet I'm still waiting for a drip coffee. I went back in line again while another customer who came after me gets his coffee. I tell them I never got my coffee and the guy goes "ohhhhhh I forgot". I waited 15 minutes for a simple cup of coffee. The staff is rude and lack self awareness and how to act in a customer facing role. Sorry but I will drive to another Starbucks before stopping here again. read more

I had the most pleasant experience here being served by Kasey! Kasey went out of their way to make sure my drink came out delicious and just the way I like it. He was super quick, extremely kind, and went above and beyond to make my experience great! Shoutout to Kasey! I don't live that close to here, but I would come back just to see him and his great personality! AMAZING customer service! read more

I walked in today at 9am, one of my girls ordered a carmel ribbon crunch for her drink. And while she was drinking it, she started finding little pieces of what looks like hard rubber, or plastic, at first iI thought it was part of the mix, so I didnt think much of it. Until we started finding more pieces and they bigger as we found them. Then i realized it was not part of the mix , it seemed to be part of the blender. I called the store to let them know, they were nice but they told me it was part of the mix, I offered to send them a picture but they refused because of personal information. They asked me to take it back to the store, but i could not because i was already out of town when the pieces were discovered. read more

Starbucks - Plastic items found in the coffee frap - Coffee & Tea Near Me - Lake Forest, California

Still a 5 star experience. My macha latte was perfect. The service was great. Everything was clean and neat. I would highly recommend this location. There's no drive thru. They do have plenty of indoor and outdoor seating. read more

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the older lady working Wednesday mornings needs to work on her customer service when dealing with issues. she refused an order that was already placed and paid for and said completed. Just inconsiderate. read more

Randy is amazing. Hard worker and knows my order every time. Very respectful crew. Hands down best Starbucks I've been too. Everyone is KIND! read more

Taylor was so kind and sweet and accommodating. I usually hate coffee but she helped me choose a drink that would not only wake me up but also taste AMAZING! I love the drink she made me (with the cutest little note) and the customer oriented service/welcoming attitude she had. Thank you, Taylor!! Will be back just for this drink. :) read more

Starbucks - Coffee & Tea Near Me - Lake Forest, California

Rude customer service, especially for someone who comes frequently. Specifically the female employees

All of the employees at this location were so kind. The gentleman who took my order was so friendly and welcoming. Definitely my new spot when I'm feeling a craving. read more

ASK FOR RANDY AND THE GRILLED CHEESE!!! Absolutely phenomenal for a grilled cheese! This has been the biggest luxury Starbucks has had to offer in a LOOONG WHILE! If you ask for Randy he'll make your thee most exquisite grilled cheese you'll ever taste. I can not express the amount of joy my taste buds pushed out within the first bite I assume it's what it feels to win the mega million!! read more

Jeff and Anthony were amazing I was working really hard on a project and they were very kind and went above and beyond! Thank you for the drink Jeff read more

Starbucks - Pink Drink Starbucks Refreshers Beverage - Coffee & Tea Near Me - Lake Forest, California

Had such a great experience here. I know they were closed for a minute for remodeling. Went in today and the store looked amazing! The staff were super friendly and the service was quick. Was such a great experience and will be a repeat customer. 10/10 location! read more

Just ordered a frap and for the price you pay, and they've gone up kids, you'd think they know how to make it. Mine came out like chocolate, bloody milk. If I wanted chocolate milk I'd have made one at home. Mc Donald's has a better frap than the one they just made me. That's the last time I ever go there. I don't care if they are busy or not, that's no excuse for crappy frappy! read more

Calm, not busy at all on a Saturday afternoon. Limited power outlets, plenty of space to post up to study/work. Friendly staff! Small parking lot. No drive through. Would Recommend. Note: this is the cleanest, best smelling bathroom I have encountered at a Starbucks location. read more

Honestly would rate this Starbucks a zero stars if I could. Rude customer service. Particularly Erika the supervisor, she had the most unwelcoming nasty attitude and face. I asked a simple question about the ingredients in one of the drinks due to an allergy my daughter has. Did not answer my question at all and talked to me in a condescending manner. After my transaction, I decided to wait in the new lobby. As if she was not only rude to me, but rude to her own coworkers. Specifically calling one of her own "retarded" on the public floor in front of everyone. I couldn't believe she would talk to a coworker like that. Would not recommend if you like being talk down too and coffee that's cold. The lobby remodel is the only thing helping this Starbucks. Randy the sweetest barista ever. He was very helpful in answering my question. Please get rid of Erika for the sake of the customer ambiance. read more

I never write reviews on Yelp but this time I had to- I was served by Kristina and she is the best barista in the world. She is so kind and her energy made my day so much better! Not to mention we have the same name so we both bonded on that! I ordered the mango dragonfruit lemonade and it was made to perfection!! Thank you Kristina for being such an amazing soul!! read more

Starbucks - Mango Dragonfruit Lemonade Refresher - Coffee & Tea Near Me - Lake Forest, California

I know people don't look into review for a Starbucks store. If you are this store manager, you should read this. I also filed a complaint to your corporate. This is for complaining about an extreme rude attitude of Starbucks barista toward their customer. It happened at: Starbucks Portola & Glenn Ranch Road 27412 Portola Parkway (Foothill Plaza) Lake Forest CA 92630 Two baristas who rudely treated us are Ericka and Landon (that the names they gave us). Date Oct 29, 2023 between 9.45-10.00 am PST They missed one of my order. My husband asked them and Ericka (shift supervisor) told him there is no more coming. I ordered through mobile app so it only allows me to see the recent receipt, I sent it to him and stepped to the store. The store employee did not re-check the mobile order system to confirm the missing order. Ericka remade the order with the incorrect drink so I refused to take it. I told Ericka and Landon that I did not order that coffee and I want what I ordered. Landon said she will make the order for me as a COUTERSY. I corrected her that I'm asking for what I paid for not begging for a free drink. I ordered at 9.35 am, 9.36 am and 9.37am (3 seperate orders) and they missed the 9.36 am. She took the order ipad and checked something. I asked did you check the order, she saw something and replied nope she is just checking. Okay I want to move on with the order but Landon added: either way you are getting the order, aren't you? Well I got so upset, I corrected again to Landon that is not a good respect to your customer, I'm asking them to make an order I paid for, not asking them for a free one. Missing my order is either their mistake or their system mistake, not mine. The bad experience totally ruins my morning. After Landon quitely checked their system, they're making my order without apologizing what they just did to us. I need the right answer from your corporate. This is my 2nd bad experience with this location. The last time I did not complain and I'm coming to give it a try. I think you should control and retrain your team to have a minimum respectful service to your customer. If you need the order number, feel free to reach out to me. read more

This is the worst starbucks ever. they take so long to make the drinks. all the employees just sit around and talk. i waited 15-20 min for a grande peppermint mocha frap. When I asked how much longer my drink would be the girl rolled her eyes and asked another worker to start on the drink. very very disappointed read more

Clean and great staff, pretty busy location but not bad. Get the pumpkin cold brew, its the real deal. read more

Starbucks - Pumpkin cold brew - Coffee & Tea Near Me - Lake Forest, California

I send my girls to get 2 drinks and my credit card automatically A gift card for $25 which I didn't approve my girls try to talk to the manager to fix it and the manager says he couldn't do anything about it. I called the next day and that guy told me she couldn't do nothing because of that website told me to call corporate I did call corporate corporate told me to talk to my bank. I got no help at all. This is the last time I will buy anything from this scam company. read more

This Starbucks branch needs extra staff. They are overwhelmed in the morning and it took more than ten minutes to order oatmeal. They also don't accept hundred dollar bill. read more

This starbucks is extremely disappointing. The staff is not well trained or equipped to deal with more than one customer at a time. Drinks take forever. I have places mobile orders and walked in 20 minutes late to an empty lobby and no drink. It's clean most of the time but I would never come sit in here. read more

This is our typical go to location while at work. The location itself resides at the corner of a small center off Portola and Glenn Ranch and is significantly smaller in size than other locations in the area. Although smaller in scale they still offer the same large assortment of drinks as well as a fairly large section of goods such as mugs, k-cups, CDs and other coffee and tea related items. This location is almost always busy no matter what time we seem to come by but they do an excellent job of getting people in and out quickly. The service is always friendly and the drinks havr always been made well. I do not recall ever having any mistakes made here but we have had non paying customers hanging about before who slipped in and poached our drinks which was not cool so be on the lookout for that. The parking here can get pretty cramped during peak times as they share the lit with Wahoos, Urban Wine Bar, Sunrise Bagels and several other small establishments. The location does not offer a drive thru which is a bit disappointing bit due to the area I can fully understand. Overall, one of the better Starbucks I have been to and one of the few I do not dread walking into. read more

Starbucks - Blackberry Mojito Tea Lemonade. Limited time only - Coffee & Tea Near Me - Lake Forest, California

This is not my usual Starbucks. Perhaps thats why I didnt get Star treatment or extra smiles and conversation. It was not the friendliest bunch of workers. Very dry and to the point.I inquired about their coffee of the day and decided on the Casi Cielo. Being a newbie here, I asked where their cream and sugar was. The cashier was also unsure where to send me as she glanced around looking as well. Turns out 2 young girls were standing right in front of the cream station blocking our view. As others attempted to get their cream and sugar fix the 2 lone girls remained in our way. This location is in a small strip mall with plenty of parking. It seems to also serve as a bike riders meet up....lots of riders today. The shop is a little small. They do have a good selection of merchandise, KCups, coffee mugs, ect. Service is nothing special. The cashier working informed me this is not her regular store, perhaps thats why her customer engagement was anti social. read more

Pumpkin Spice latte? Is it Fall already? I couldn't tell because here I am sweating my a$$ off during this heat wave, hell, black hole, oblivion etc. yet you think serving this latte will make me think it's Fall and I'll forget all about this misery. Well guess again. Turns out I can be fooled or this heat has fried my brain. I ordered a HOT pumpkin spice latte on this really HOT day. Yeah, really I did. I don't like cold coffee drinks and I'm not a frappucino kinda of girl. Yes I know this really doesn't help my cause and you might think I'm crazy but that's ok. I agree with you. Who wants someone that's normal? Crazy makes things interesting and that's just what I am. Hence the HOT latte. See how crazy I am. Down right dangerous. As for the drink - I really had my hopes up. I took a million pictures. Posted them on Facebook, twitter, my fan page, blog, instagram and boo forgot to ask for it extra hot. This damn drink started lukewarm and was practically cold by the time I got a decent shot and drank it. Didn't even last the trip home and was a little heavy handed with the cinnamon. Next time I'll take a sip and then go crazy with the iPhone photography. So it's not really Fall yet however Starbucks will make you think it is. Here's hoping the next pumpkin spice latte is better but for now 4 stars for customer service. This place is always clean and friendly. read more

Starbucks - Coffee & Tea Near Me - Lake Forest, California

I've been to many Starbucks, but never one like this. The counter staff was so polite and friendly and engaging you would've thought we were friends. She asked about my morning and I told her about my over and hour commute for a meeting and she seemed genuinely interested. I told her I had never been in this part of OC before and she welcomed me and wished me a good day at my meeting. Now coffee is coffee (I know, I know, it's Starbucks and not JUST coffee...) but you can't buy this type of customer service. To say I was impressed is an understatement. I just wish my staff could all come here and experience this so that they, too, could bring this level of engagement and customer service to our customers. Well done. read more

Ordered a drink with light ice. They still filled the cup 50% or more with ice, so I got 3 sips of my drink and paid $5 for a cup of ice basically. When someone specifically asks for light ice (see picture) I don't understand why you give them lots of ice. This has happened several times. The employees don't pay attention to detail. read more

Starbucks - How is this "light ice"?! - Coffee & Tea Near Me - Lake Forest, California

Visiting the area and had great experience with Erika and her staff. Coffee, tea and food items were fresh and well prepared. Erika has a great sense of managing her baristas and connecting with Starbucks' patrons! read more

This is my new favorite Starbucks to go to. They are extremely fast. During lunch time they fulfilled my order after waiting in line near the entry way in less than 5 minutes. It is very clean environment and they tend to any needs quickly. The only issue is that there are other businesses in the plaza with very little parking. You may need to park a little further and walk to the store, but that's not a big deal for me. read more

George (hopefully that was his name ) is the nicest guy I probably have ever met , this guy went above and beyond. Who needs therapy ! You just walk in have a one minute conversation with George and this guy will turn a bad day into a great week ! Wow just really blown away by his customer service. I was almost debating running to an ATM to give them a bigger tip. read more

Starbucks - Front door - Coffee & Tea Near Me - Lake Forest, California

Wow, George hands down is amazing! My husband and I received the best customer service! We had a mishap on ordering our drinks on a different location on the phone app and we asked him we can canceled it- he gladly remade it on the stop! Really grateful and appreciate his sincerity. I see why this Starbucks is always busy, all the baristas at this is always super inviting and welcoming. read more

One of cashiers is rude and asks dumb questions. Otherwise it didn't take away from the fact that I love coffee and having this location is convenient. read more

Jesus Christ what a bunch of lazy turds. just cause you don't have a line out the door doesn't mean you can chill in the back with your coworkers and keep me waiting. seriously, the lack of respect for peoples time is palpable if you wanna wait and obscene amount of time for a drink that takes less than 60 seconds to make go to THIS Starbucks. have fun being shitty, inconsiderate baristas for the rest of your lives read more

I personally love Starbucks and I'm hooked on their ice coffee! It's so good I believe it should be illegal but that's a whole different story. My go to drink is an iced coffee with cinnamon dolce and easy ice. For some reason a lot of the staff not this one but other locations mixed up cinnamon dolce with coconut milk. So I can tell this is a good Starbucks since they know how to read their markings. Always clean, super fast ,and super friendly! This Starbucks gets five stars from me! read more

Starbucks - Coffee & Tea Near Me - Lake Forest, California