I just came from this Starbucks, I've never been to this location but I'm glad I came to visit this morning. I had some extra points in my account and noticed they were expiring soon, so I decided to use them for a Bakery Breakfast; Ham & Swiss Croissant. When I pulled through the drive-thru, I gave them my name and let them know I placed an online order. The speaker (I'm not sure if this was Angelica or not) asked me if I wanted to add anything else to the breakfast. I declined and was told to pick it up at the next window. This is where it gets funny. I pulled up and Angelica (the girl at the pickup window) confirmed my food item and then handed me napkins. But the way the napkins were folded and the way she gave them to me almost made me think she handed me an empty item! Haha I looked at the folded napkins, like "where's my food?" Haha. She proceeded to tell me the food would be right out. I guess I had expected her to hand me the Croissant right away not knowing that it still needed to prepared. I ended up joking with her about it and we had a really good laugh!! We discussed the high gas prices and she told me a funny story about her and her mom also talking about the high gas prices. Lo and behold, it was a great and uplifting interaction. I wanted to thank her with a review because I was feeling really down and defeated this morning, and her and (my husband) ended up making my day!! Thank you, Angelica, also for your light and laughs and fun!! 5/5 Oh, and the Croissant? Also, 5/5. The croissant is very flaky and warm and the ham and Swiss cheese complement the bread so well. Paired with a bottle of water, this is wonderful pick-me-up breakfast. Thanks, Starbucks!! read more

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Paid nearly $7 for a chai latte that was barely 1/3 full. The cup was filled halfway with almost 1.5 inches of whipped cream, so I was essentially paying for whipped cream, not a drink. When I pointed it out, the barista just topped it with milk. Once mixed, it was obvious how little chai was actually there. I told the manager, who offered a remake, but I had an appointment and didn't have time to wait--so I asked for a refund. This should never happen. Starbucks has lost its mind if this is what they think is acceptable for $7. Corporate should reach out, because this experience was beyond frustrating. read more

Pumpkin season is back! I love pumpkin flavored coffees/drinks/desserts. The chai pairs well with the pumpkin cold foam. We used mobile order and it was quick in and out. They had seating everywhere and was clean. Typical Starbucks read more

Starbucks - Iced Pumpkin Cream Chai Pumpkin Spice Latte - Coffee & Tea Near Me - Lake Forest, California

Came in late on a Sunday, and ordered a blonde roast and some other fancy drink (not mine). Madison was so patient and kind. Thank you for being so helpful! read more

Starbucks - Coffee & Tea Near Me - Lake Forest, California

Pup cup ftw! Found a gift card I had and decided to go through their drive thru. I ordered a 7pm decaf hot pistachio latte with oat milk. Really glad they were open until 8pm as the other locations in the area were closed. I have been getting decaf coffees at mom and pop shops. This was my least favorite so far. It didn't taste fresh or of high quality. I'll have to get an iced coffee to also compare. Service was fast and friendly but the product was the most expensive of anywhere I have gone and tasted the worst. read more

Very rude people here working at this location & they didn't even make our drinks right after multiple repeats.

I got an email from Starbucks saying that they had a new cold brew. The coffee drink advertised looked so delicious that I went to Starbucks and ordered it. When the drink I ordered was ready, I was shocked because the actual drink looked so different from the advertisement. I was fooled by the advertisement. I feel I'm an idiot. read more

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12 min for a coffee ordered ahead isn't right. Bad new workers slow and not how I used to get my coffee here. Please hire new or more people it's really not good anymore. read more

Shoutout to Audrey for drawing cute little characters on the cups. They really make my day. Vivian is also always super friendly and helpful. I love coming to this location! read more

Starbucks - Drawing on my matcha latte cup - Coffee & Tea Near Me - Lake Forest, California

Update. I'm sad, we all sad after Ryland left. this place is not as good as it used to be. We miss the good times where they wouldn't give attitude, when I ask for sugar free but tastes so bitter. When did sugar free syrup taste bitter. Never. Also since when did cold foam sink to the bottom and that's the new way they make it? No it's not, they just forget to add cold foam and make up that excuse. Like two workers are nice here I think her names Roxana or something hair always up and the guy with green hair. I miss my old Starbucks read more

Starbucks - Coffee & Tea Near Me - Lake Forest, California

Asked for a cup of ice on March 12 during the crazy heatwave...I was unable to get any ice without making a purchase ..let me guess you would've asked for a tip too read more

Customer service at this location is terrible now! The staff is rude, blatantly ignores you, doesn't bother making eye contact, and then gives you attitude when they mess up your order... it was a great location in the past but has gone to crap recently. read more

I dont understand where the issue started but since taking my order the girl with short hair i think her name is Ella was so rude. I wanted to double check my order was right and she just sassed me. Absolutely horrible customer service and my drink was so watery. read more

Well the drinks are all pretty much the same. I ordered online for 3 venti drinks for pick up. When I got there, the drinks were ready however just sitting individually on the counter. There were at least 6-8 people behind the counter but 4 of them were just standing and chatting. I asked the gal (bigger gal) for stickers for the mouth piece so it doesn't spill. She just threw a sheet with several stickers on the table. I taped it on myself and then I had to ask her for a to go tray. She gave it to me grudgingly. Since the tray doesn't balance with 3 drinks in it, I asked for a cup of ice to balance the tray, she was sooo unhappy!! It's around 8am and she's already hating her job, not sure what it's like for the later guests that comes her way! Meanwhile all the other 3-4 gals were happily chatting away instead of helping!! Oh they don't even have a larger bag for to-go orders! I'll just have to order from the Starbucks nearer my work where they get everything ready for their guests! read more

This place used to be nice, but a new team is just not happy to be there and it shows. Customer service needs to improve, drinks are ok.

Waited 15 minutes currently I am not sure when it will come out already asked 2 times said they are working on it normally it's fast service but today for some reason I was served after 8 customers before I got my drink at the end Waited 25minute at the end There was this one black women not sure about her name. She was really rude. I showed her the receipt and said I ordered 20minutes ago and she said we are making it currently. I just looked at her in disbelief as it has already been 20minutes?! There is only 6-7 people and others got their drinks first. Then for some reason boom the drink came out of a stand. I received the drink but the ice inside was already half melt read more

I go to this Starbucks regularly on account of how close it is to the shopping plaza in Foothill Ranch, where I go to the Planet Fitness. I like to eat here or enjoy a refreshing drink after a workout. This location has about a dozen outdoor seats, and three corresponding tables to put your stuff on. All the tables have umbrellas too. Parking is convenient here, as all the spots are located right next to the building (there aren't any "far spots"). It's also easy to access off Alton Pkwy in the same location as an elementary school and a condo complex. The indoor does get noisy here compared to other Starbucks, but, I've not had bad service either. Recommended for Starbucks aficionados like me who frequent Foothill Ranch. read more

Starbucks - Spicy Strawberry Lemonade Refresher. Bacon and Cheese Egg Bites - Coffee & Tea Near Me - Lake Forest, California

Small gestures like this go such a long way and they're very much appreciated. Thank you again to the amazing barista for the cute stickers on our drinks. read more

Starbucks - Who ever the barista was that added a touch of fall to my drive up mobile order, thank you! You made my daughter's day. - Coffee & Tea Near Me - Lake Forest, California

Went through the drive-thru today and had one of the worst customer service experiences I've ever had at Starbucks, thanks to Ella G. She was incredibly rude and dismissive for no reason there were no cars behind me and barely anyone inside, yet she acted rushed and irritated the whole time. When my app didn't scan right away, she rolled her eyes and pushed me to just use a card or Apple Pay, completely ignoring that I was trying to earn my points. Like are y'all protesting the app or something? Then when she handed me my drink, she barely leaned out the window and made zero effort I practically had to climb out of my car to grab it. The attitude was unreal. I used to love this location, but lately the staff has gone downhill fast. Management seriously needs to step in before this becomes the norm. read more

Let me start by saying I have been to this location a few times. I keep hoping that my next visit will be better but I think at this point I am just going to travel to a coffee shop further from my home. This visit was especially bad. First, I was not greeted or welcomed into the store. Instead, I was confronted with what seemed to be an inappropriate conversation between Natalie and Caitlin. They were talking about a show that has to do with deciding if a guy was an f*** boy or a lover. Second, the baristas there are not following beverage routine. The girl making my drink, I did not get her name, was making 3 or 4 drinks at a time. I saw my strawberry refresher sit on the counter in the shaker with ice while she started 2 more drinks. As a former partner, I know this is not standard and caused me to wait for my one drink longer than necessary. Third, while I was waiting I witnessed a few customers come up and ask for items, lids, straws, etc. The customers were nice and asked with a smile. Caitlin did not respond and did not smile back. She did retrieve the items but how rude to not respond. Overall, I am disappointed in how this store is being run. Every time I come in the baristas are not friendly, having loud and inappropriate conversations, and not making beverages to standard. I hope that this is viewed as an area of opportunity to improve the store. Thank you for reading. read more

Five Star Starbucks Baristas excellent fast efficient service especially with BoGo offer on 4/18/2024 at 12 PM. Best deal BoGo In Store with Free Refills normally you can order In Store One Drive and get Regular Hot or Cold Coffee Tea for refill. read more

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How do you fuck this up? It wasn't even busy, there were 2 people ahead of me in the drive thru lane. It's a mobile order so it's all written down for you ahead of time. This happens more often than not and I've held my tongue long enough. I frequent this location because I pass it on my way to work. 8 times out of 10 I have to tell them I asked for whipped cream on my drink. Even though the sticker says it right there. I have to waste my time and look like an idiot pointing to the label what it says, then I get attitude from whoever's working, as if it was my fault they forgot to add whip to my drink. Paying $6+ for a drink that isn't even worth the trouble getting it made right anymore. read more

Starbucks - Everyone here forgets the whip more often than not despite it being printed/written out right in front of them - Coffee & Tea Near Me - Lake Forest, California

As soon as I enter this location, I feel this merry and bright Christmas! They put simple and cozy Christmas/winter deco on the tables as well. I got to try Irish Cream cold brew today and it was great! Cream was sweet and rich. Definitely getting it again next time I visit Starbucks even at other locations! read more

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Been meaning to post a review for awhile ! We live in the community and frequent this location often . Received exceptional service one again today from Travis . He goes above and beyond and no matter how busy he is drinks are always on Point and always a great attitude !! Overall this location is always so clean , friendly and welcoming! read more

Like many, I've been to tons of Starbucks from California to New York, and this is has to be the best one I've been to. They've gotten my complicated orders right every time. Not only are they efficient, they're friendly and speedy so don't let the long drive-thru line intimidate you. read more

Once upon a time, I swore I never would waste money going to Starbucks all the time. Welp, that ship has definitely sailed and I find myself waiting in this drive thru more days of the week than not, lately. Why? Despite being totally slammed with business every morning, things move relatively quickly and the quality of the coffee is usually spot on. Plus they have several tasty breakfast options that can really hit the spot. My favorite thing to order lately is the Trenta vanilla iced coffee, easy ice, with a little bit of cream. If walking on the wild side is the order of the day, add an extra shot or two of espresso as well. I guarantee that this drink, once finished, will put some pep in your step! It is true that sometimes there is a delay or they get things wrong, but with this location especially during rush hour in the morning, the demand for Starbucks far exceeds the production capacity of the facilities and workers there. So if you have that in mind, you won't be setting yourself up for disappointment. Also Starbucks customers tend to be on the demanding side, so take the many complaints and low reviews of this location with a grain of salt. It is worthy of four solid stars. read more

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Why why why do I keep getting coffee from this location. They have yet to get my order right. Last time my grande americano was a cold shot on the bottoms of a grande cup. This time it was cold! Not even in a cup for hot coffee! They could argue that the barista got confused but he/she/it didn't even bother to add ice. Guess I'll have to go back on my way out. Thanks for wasting my time Starbucks. read more

Starbucks - No this is not an old cup of already consumed coffee. This is what I received! - Coffee & Tea Near Me - Lake Forest, California

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Stopped by this morning to pick up an item and wow the employee who helped me was so rude! Didn't say one word to me. No smile hi hello, nothing. I ordered and she just pointed to the card scanner machine and then once the transaction went through she just pointed to the item and that was it. No thank you or goodbye. I get that you may be having a bad morning, but don't bring that into the workplace when you're front facing with customers! read more

This is always my go-to starbucks because I run the trail right across the street. I also enjoy this location because of the drive-through! I wish Rancho would train the employees at their locations like this one. They are always so friendly and upbeat. They also are the ONLY location in the area who can make my drink properly!! The "Salted Caramel Cold Foam Cold Brew"....the most addicting drink Starbucks has. I have yet to find another local Bucks who matched their expertise. Good job mgmt!! read more

The staff is always friendly & they get my order right every time. I come to this location because of the drive-thru. Sometimes the wait in drive thru line is long and that's just expected for me. Two days ago I could tell the car picking up their order at the window was having some issues & it was taking longer than usual. When I got to the window they apologized for the wait and handed me my Venti drink for free compliments of Starbucks...I said nothing but THANK YOU. Little did they know I am a regular here so it is appreciated! read more

I'd never have thought I'd leave a review at a Starbucks because well, they are everywhere and pretty much all good not great, nothing to rave about UNTIL I moved a block from this location and started to come often. This is the cleanest, nicest interior Starbucks I've been too. Still have super comfy chairs instead of the home town buffet looking stuff in most other locations. This place is cozy. Staff is excellent. Friendly people that come here. Good parking lot. Pretty building. Great outdoor furniture. I'm not sure if he's the manager but white dude with glasses, awesome guy lol. read more

One of my favorite locations. Always clean and always get my coffee right away and the way I want. Everyone is always very pleasant. Browns the man. read more

This is a very, very busy Starbucks. Be prepared to wait during peak times. The drive thru line is always long especially in the mornings and parking is limited since it's shared with the school across. It's busy because the baristas are awesome, and you have great indoor/outdoor space to meet up, work or have solo time. It's also near some great trails. I highly recommend ordering through your mobile app and picking it up at the counter if you are in rush. The efficiency has picked up in the last 2 years, but it's hard to fault a business or staff during Covid times. Overall, one of my favorite Starbucks in OC. read more

I'm an ex Starbucks partner myself so when I got a new job I knew I had to find a Starbucks to fill my daily caffeine addiction. This store in particular is the best I could've happened upon. Everyone is so sweet and caring. They quickly learned my name and order; they recognize me just by my voice at the drive thru! Steven, Michael and Monique I swear are angels on earth, whenever they're on shift they make sure my Pink drink is JUST as how I'd make it when I was a barista myself. If you're ever on Alton please stop through their drive thru, you won't be disappointed. read more

Starbucks - My pink drink the way I'd always make it for myself, keeps me coming back almost every day! - Coffee & Tea Near Me - Lake Forest, California

For the first time ever, a Starbucks disappointed us. My husband ordered a skinny vanilla latte hot, and it had nooooo flavor. No customer service what so ever. And the place itself was so dirty. It was like no one came in and cleaned. For being in this city, we would think it would be a lot cleaner. read more

The staff is super nice and accommodating. I had difficulties uploading money into the app and Mr. Brown who served me my drinks gave them to me for free. I offered to pay with my credit card and insisted I take them. Thank you once again! read more

30 minutes before they closed, i got to the drive through line and instead of blocking off the drive through, they let everyone go through and just said they were closed at the window. Work on customer service please. Update: after they proceeded to tell me they were closed, they took the order of the car behind me. read more

Seriously? I ordered the Violet Drink with extra blackberries and got no blackberries and no Hibiscus Flavor. I got a pink drink here before with no strawberries. I don't understand why am I paying a full price for just coconut water and ice. And the baristas think it's ok to do that to their customers. read more

Starbucks - Violet Drink without Blackberries and Hibiscus - Coffee & Tea Near Me - Lake Forest, California

This is like my 4th review on this location because I absolutely love it. Every time i come here i get nothing but warm smiles and tasty drinks. I love all their baristas and the managers because they are all so nice and friendly. I'll continue coming to this location even if I move out the apartments I currently live in. Thank you so much guys! read more

Every time I order thru the drive thru they always miss up on my drink order if I say no liquid sugar they always put sugar how hard is it to get a ice green tea unsweetened????? I won't be coming to this location sorry once too many times ‍‍ read more

Starbucks - Wrong order 1 of many times - Coffee & Tea Near Me - Lake Forest, California