Baskin Robbins gets it. They understand, for their customers, it's not just about the 'ice cream', but the entire experience. For instance like providing air conditioned comfort with chairs and tables we get to sit at and enjoy our treats, out of the sweltering 92 degree heat that was the scenario today when we visited. Also, the staff is nice and attentive. Another ice cream spot literally a block away - which I won't name here - needs to take note and follow Baskin Robbins' example. read more

Hubby and I popped in while waiting for his watch repair to get done next door, intending on only getting a scoop of something. I saw the graphic on the windows and pointed out that maybe we should share the Dubai chocolate sundae. It was a bit more than we probably wanted but it was too tempting. I kept my expectations low but the sundae ended up being delicious. I'm not normally a dessert person but I'm pretty sure I was responsible for eating most of this one The guy helping us was friendly and patient as we tried to make up our minds. They were also selling the turkey ice cream cakes at that point and I almost decided to get one got Thanksgiving lol Next time we go back, I'll probably have another sundae. Check it out! read more

Baskin-Robbins - Dubai chocolate sundae - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

Who doesn't like ice cream? Baskin Robbin's has really delicious ice cream and are always coming out with new flavors. Their pistachio and classic chocolate chip flavors are my favorite. They have cotton candy, rainbow, and monster that kids all love. They have the best ice cream cakes with seasonal and cute designs. HAPPY ICE CREAMING! read more

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Staff: The young man here was nice. He didn't have a name tag so I cannot provide a name. Quality: This his a nice store that is clean and pretty modern compared to other stores I've seen. Value: Standard pricing for ice cream. Overall: I like this store. They provide much better portions compared to the one on La Paz that I also reviewed that left me very disappointed. This is my go to spot for Baskin Robbins. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

They have one teenage boy working here at 5:30pm on a Saturday. Many people waiting in line long time. No help.

Really enjoyed our visit here. Lots of parking. No wait. Generous portions. The gentlemen working were very kind and patient as we tasted multiple flavors before making a decision. The shop felt comfortable to dine in and was clean. Lots of great flavors to choose from and very tasty. Brought me back to my childhood. :) read more

Came in earlier for ice cream.. they were so nice. Plus, yum.. great ice cream. Finished and am now waiting for my friend to get a haircut and needed some water and they were awesome again. Come get ice cream from here. Yum and they are nice. Can't beat that combo!! read more

I am extremely disappointed with the service here. There was an issue when the employee tried to process my payment, so a man who appeared to be the owner stepped in to help. The total was supposed to be $5.49, but they didn't even give me a receipt. After returning home, I checked my bank statement and noticed that I was overcharged by an extra $20. The owner had arbitrarily added $20 to my total. I immediately called the store to ask for a refund, but they refused to process it over the phone and insisted that we had to come back to the store in person. We can't just drive 15 minutes back there. I demanded a refund because they added a tip without my permission, but they just kept repeating that we had to return to the shop. If I were a tourist or didn't live around here, I would have just lost my money for something I never spent. Please, everyone, make sure to get your receipt and double-check your statement. You never know how they might sneak in extra charges. I highly DO NOT recommend this place. read more

This location is in a plaza with lots of parking and has several tables inside if you decide you'd like to sit as you indulge. The interior is kept quite clean. Although I didn't count, I'm certain they have many more than 31 flavors. I ordered a two scoop sundae. For my flavors I chose two that were similar - Coffee Shop Cold Brew and Oreo & Cold Brew - and topped with caramel sauce and whipped cream. The coffee flavor in both scoops was surprisingly good, prevalent but not too strong. The Coffee Shop scoop had some hints of cinnamon and the Oreo one had plenty of pieces of the cookie. I think the cold brew flavors are ones that are not always available. The stoic fellow who did the scooping pleased me by being generous with the caramel topping. It was an enjoyable treat. read more

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Shoutout to Christina for this amazing Labubu cake (and yes, it's an ice cream cake!!). She was super attentive and even called the day before to make sure she got the design and colors just right. They seriously need to give her a raise! read more

Baskin-Robbins - Labubu Shape Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

Arrived at 8:30pm for some ice cream and they were closed even though on the website, the yelp, and even the hours in the door say clearly they close at 9pm. If you're going to close at 8 then update your times. It's not that hard. read more

I had a terrible experience at this Baskin Robbins. I went to the store with a code for a free ice cream scoop and asked the person who seemed to be the store owner if I could place my order and get the ice cream immediately, even though the app only allowed a pick-up time 30 minutes later. He agreed, so I spent 15 frustrating minutes dealing with your buggy app to finally place my order. When I was ready to pick up the ice cream, he insisted on waiting for a receipt to print, even though I showed him the receipt on my phone. He then told me I should've chosen an earlier pick-up time, despite him agreeing earlier that I could get it right away. This ridiculous back-and-forth happened multiple times, and I eventually left empty-handed. It was an incredibly frustrating experience and a complete waste of time. Terrible ambiance the store is dirty and I saw a cockroach. No pictures because I didn't even get my order! read more

The male employee working today was incredibly rude. There was supposed to be a free scoop promotion using the code MELT. According to the website, "Simply order a Single Scoop in the BR App with promo code MELT at checkout & pick up your order in as little as 15 minutes. Meltdown avoided." I came in and placed my order, but the employee told me he couldn't give me my ice cream until the receipt printed. Even though I showed him the receipt on my phone, he refused to help. He insisted that we wait 30 minutes to see if the receipt would print before we could get our orders. What happens if the receipt machine doesn't work after 30 minutes? Are we all just supposed to waste our time waiting? I ended up leaving the store without my order. I'm extremely frustrated. read more

We really enjoy this Baskin Robins! We've always had kind and caring customer service, have ordered dozens of ice cream cakes for special occasions and they've been excellent (delicious flavors + you can customize your cake and they've always been ready for us on time). They ask a lot of questions to get icing color and spelling correct, among other details. We are pleased with and appreciate this location; thank you, Team BR! read more

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The owner is so rude and stingy. He made the ice-cream scoops so tiny to a point it's offensive. This is my first and last time at this location read more

Great location--always stocked with what we need and rarely any lines. They do close a bit earlier than expected, but other than that, no complaints! read more

I am posting this at 8:52pm, we arrived at 8:50pm when the business hours posted say until 9pm the young lady saw me and my kids walking up, turned off the "open" sign shut off the lights and locked the door. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

The people working here are wonderful. They are always so kind and make a great cappuccino blast. The cakes displayed in the case are beautiful. Feel so lucky to have such a well run Baskin Robbins close to work. read more

They were very nice yesterday at Baskin-Robbins, I keep wanting to call it 31 Baskin-Robbins, my daughter really likes the cotton candy ice cream and this is the only place you can basically find it I think. So we always get a pint. They still have some very interesting unique flavors, and they gave out samples. The only reason why I didn't get five stars, it's because it is a little bit pricey, but it's delicious. read more

Baskin-Robbins - Storefront - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

All I can say is this is a perfect day for ice cream! Fast, efficient, delicious and refreshing. I enjoyed chatting with my daughter over ice cream during this beautiful California day. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

This Baskin-Robbins is a great little store with tons of options. They have sorbets, shakes, desserts, cakes and of course, ice cream. Saturday was crowded with customers and there is little room to eat there in the store. It's a clean well, kept store stocked with tons of goodies. The staff was very fast, friendly and efficient. We got waffle cones of ice cream to go. The waffle cone was just a bit over cooked being dark brown but it was still ok. We got mint n chip ice cream which was great. Overall this place is good for ice cream and good deserts. Just be ready to take it to go. read more

Baskin-Robbins - Mint n chip - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

Overall this is a great Baskin Robbins! Most of the employees are friendly and the consistency of the shakes here are great. //CONTEXT// Love a good milkshake and I'm basic when it comes to a shake haha. I love a good strawberry milkshake - but surprisingly a lot of places and the consistency isn't always right. I do like Handels down the street but for some reason I like the strawberry here much more! We've been to a few of the other BR in the area as well! //DESSERT// Strawberry milkshake: good consistency! You won't really taste any chunky strawberry pieces in it. Thick and smooth Butter Pecan Milkshake: my friend orders this one and thinks it's classic in taste with real pecans in it. //SERVICE// Mostly friendly but sometimes you'll see some workers don't seem so interested haha but whatever. //COST// Medium shakes are $7 as of Oct 2022 //OVERALL/ I like this place out of other locations around the area. Nice workers, consistent shakes. Other ones don't greet us sometimes lol and the drinks are good read more

We visited this Baskin-Robbins yesterday in need of some ice cream scoops for a celebration. I had a gift card and I was not sure of the balance, so I asked the employee if she could check the balance... her answer was no they do not do that. I ordered a small mint chip shake ($5.99) and the shake was so runny! This is my go-to item here and ice cream is a food group in my book. The shake was very very milky and I could barley taste any mint. Next time I will order it with more ice cream and less milk? LOL! We also ordered a two scoop rainbow sherbet, $5.99 as well, but that was much better. read more

Baskin-Robbins - Double scoop of Rainbow Sherbet - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

The quality just isn't there and the prices too high. My son's large milkshake was $7 and had way too much milk and was not filled all the way, they could have used more ice cream. He did enjoy it and that's what matters, but I feel you can get much better ice cream elsewhere. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

Quick service, friendly staff, and ice cream. of course, 4 stars! last weekend, took our son here to celebrate after his piano recital, in the evening on a sunday. We were quickly served, and the staff was friendly and helpful. They were patient to allow my 7 yr old son to order for himself and pay (which he had to repeat a couple times). got 2 cones, and the ice cream portions were good. The staff was also very helpful when we ultimately needed a couple cups for my son (who was of course spilling on his tux!). lots of parking, as the location is in a large complex on a big street. if you're in the area and want ice cream, highly recommend. read more

Who doesn't love 31 flavors? This place is great as the manager is wonderful. The cake decorator, Christina, did a beautiful job on our cakes. A++ read more

The guy was very friendly and was talking about childhood memories. He offered many flavors to taste. And was recommending great flavor combinations. I tried the mint chocolate chip and baseball nut combo which was yumm! read more

Baskin-Robbins - Mint chocolate chip and baseball nut - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

Management is not very knowledgeable if they allow employees to put their drinks in the case with all the ice cream customers purchase pandemic or not its totally unsanitary and no its not a drink for a customer it's not even a full cup and the straw is in it...train your employees! read more

Baskin-Robbins - employees drink inside case! With the pandemic going on the employees are not very bright on their actions on sanitary conditions - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

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This location has bad service now. Always come here because it's close to home have been giving them more chances but this last time employee was rude packed our banana slips side ways and this is how they ended. The other night tried to go in before they closed store hours say 10 I got there at 9ish door was locked girls were moping floor and ignoring the knock on the door trying to ask why they are closed if closing time is 10pm read more

Baskin-Robbins - Classic Banana Split - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

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I have been coming to this location quite often over a year, and finally writing a review ONLY because I am very satisfied today's service. There's a new girl staff, she just packs ice cream sooooooo much. I have never seen a long line at any BR but recently at here, line does exist!!! Many customers and extra big scoops empty buckets faster, people can get fresher ice cream at this location. I got PB cup and snickers flavors, both were packed into cups so densely and huge, they were firm enough and fresh. Two girls were keeping the place neat and selling ice creams like hot cakes tonight. read more

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Great customer service! They called me to confirm the details about the cake and provided options for me to choose from, which is so much easier for me. Thank you for your kindness and quality ice cream cake, we all love it! read more

Baskin-Robbins - Beautiful Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

Went to this Baskin Robins around 9:45. Enjoyed most of the ice cream then started crewing on a glove!! Disgusting. read more

Baskin-Robbins - Having ice cream and started to eat a piece of a glove!! Good ice cream but that is disgusting. - Ice Cream & Frozen Yogurt Near Me - Lake Forest, California

I ordered a cake for my son's birthday and received a completely different cake in size and style. I noticed it when we were about to sing happy bday and my son just started crying because that's no the cake he chose. I called the store to ask to talk to the manager and I was told he was not there. worst experience ever! read more

I'm so confused as to why pre closing starts at 8:49 when they close at 10. Honestly talk to your employees and be more strict I mean unless you really want to go out of business read more

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I have come to this location many times, and have never had any issues. The staff are friendly, and their ice cream is good. If you're looking for good ice cream and you're in the area, I recommend this place. read more

This store should update their business hours.On their door it says closes at 10:00pm we reached there at 9:40 p.m. and lady over there said we need 1 hour to clean the store so we closed at 9:00 p.m..The tone at which she spoke almost made me feel she did a favour by staying there and doing her job.Really poor customer service and way to lose business by keeping the store closed during business hours. read more

They closed 10 minutes before their closing time of 10pm and I had called to double check they'd be open till 10. They lost out on us buying an ice cream cake and ice cream. read more

Like the other posts, that I later discovered on yelp, I drove all the way over, only to learn that the store was closed despite the hours posted being 10 PM. Even if they closed at 9 PM, they were gone long before that, as the store is totally empty. read more

I went to this location tonight and despite the OPEN sign on, the chairs were up so before trying the door I checked the hours, it was 9:17pm and the hour log indicated they were open until 10pm. The worker came to the door and told me that due to it being "winter" they would be closing early every night by 9:30pm. read more

All three stars was for the great customer service here. The location in RSM was the worst customer service, I walked out of that one. This Location had a friendly lady that was super nice. I tried the dairy free chocolate chip cookie dough and it was just okay. I think Baskin Robbins can do better with the dairy free ice cream and make it a little healthier. I would rather make nice cream at home made with real fruit to be honest. Step it up Baskin Robbins! The world is going Vegan. read more