I've gone to multiple Starbucks around the area and BY FAR this experience surpasses all others. I've tried all the cold foams and so I asked my cashier DIEGO to choose what cold foam to get with my cold brew. Not only was he energetic, and excited, but his recommendation was fire. Thank You Diego! read more

Starbucks - Grande Cold Brew w Strawberry Cold Foam - Add White Mocha - Coffee & Tea Near Me - Ladera Ranch, California

No issues. Placed my order went to the bathroom and came out. Waited a few minutes and looked up my order was there. Lots of room here but not a lot of seats available as it was Sunday morning and almost all seats were taken. My daughter wanted her favorite strawberry açaí lemonade. read more

Starbucks - Large shop - Coffee & Tea Near Me - Ladera Ranch, California

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I love great coffee and a great coffee shop and ok- Starbucks is neither of those things, any location you go! Even though I've never had an issue, I see a lot of people complaining about waiting for their drinks. For a Starbucks, though, I like that this location is clean and there's a lot of seating. Also a big plus: the drive thru never seems to be crazy packed like every other Starbucks. read more

Starbucks - Cold brew with vanilla sweet cream cold foam + a chocolate cake pop - Coffee & Tea Near Me - Ladera Ranch, California

I may be getting lucky with timing, but the drive thru here has been pretty quick and easy overall. No mistakes on drinks yet, either (hopefully not jinxing this)! Their new matcha is unsweetened and I'm so happy about that because you can add as much sweetener as you want to customize it! The chai and cake pops are also a fan favorite, if sweetness is your preference. The only thing that's a little weird is there are two ways you can enter the drive thru which makes it confusing... read more

All Starbucks locations are not created equal. Embarrassingly, I am here at least 5 times a week. And my drink is consistently perfect, the staff are consistently friendly and helpful, and the location is consistently clean and inviting. The parking can be a challenge with the gym nearby, but it's never *impossible.* They also get big rushes sometimes with high school kids and parents. The location is still the best and most convenient in the area. read more

Shout out to Sienna who helped me today find my new favorite cold coffee. We started with a vanilla iced coffee with 1/2 sugar and almond milk and ended with cold Americano with almond mild for the win! The newest menu item. Egg , pesto , mozzarella sandwich is really good. NEW Egg Pesto and Mozzarella Sandwich A delicious all-day vegetarian breakfast sandwich packed with protein to keep you going all summer long! And I agree with its description. It comes with the new promotion occurring at starbucks to mix and match menu items. Mine was $6 and i cant say i hate it. The vibe here is relaxed, the music is chill , the ac is a welcomed break from the heat, and the people here rock. Will definitely be coming back. Pro-tips: 1. Bring in your clean/washed starbucks cup , remove lid and get a discount off your order. 2. new month is approaching, double check your app to see if any stars expire for you and if they do, use them. 3. tomorrow ( Wends)is Triple Star day. So you earn triple stars on each purchase. If you pay by app or starbucks card even better. Enjoy! read more

Starbucks - Today's vibe, egg pesto mozzarella sandwich with cold americano. - Coffee & Tea Near Me - Ladera Ranch, California

The slowest service there is they take forever to make drinks in the morning going thru the drive thru two cars in front of me sat in the drive thru for almost 15 minutes and it isn't just a one time thing it's happened multiple times and there not busy at all read more

Today as I was riding my bike and had surpassed 30 miles, I ran out of water and stopped at this Starbucks to ask if they could possibly fill my water bottle up. This would have been 16 oz of water. I didn't ask for a plastic cup of theirs, only to fill my water bottle so I could complete my 10 miles to get home. They refused to do this because their policy was free water came with a purchase of goods. I went next door to the Jack N Box and they gladly filled my water bottle! Starbucks has lost a customer for life! I will never spend another dime at Starbucks due to this policy and the fact this particular person wouldn't provide a simple request I had asked for! read more

Service here is always amazing, the drinks are made well. Great start to my day when everyone's always so friendly!! read more

Starbucks - Pretty adorable to write this on my drink next to a smiley face :) - Coffee & Tea Near Me - Ladera Ranch, California

water should be free. they charge 3.45 for a ball of cake but can't give water to people without them spending 40$

Great location in the fact that it's in between McDonald's and chick-fil-a and across from some other food places. But horrible thought process for where the drive through line should be. Understandable it can't go anywhere else. But when parked in the stalls in front of starbucks to order inside or mobile order pick up and the line gets longer and longer for the drive through and essentially, you're stuck until someone nice makes a gap for you to drive through and exit the parking lot. Nonetheless, the baristas here are all so sweet and they work to the bone. I've been here during all types of the day and they still all seem to have a great attitude! read more

Starbucks - Coffee & Tea Near Me - Ladera Ranch, California

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Sydney put pieces of ripped up parchment paper from a food item in my coffee. she needs to be let go. unprofessional and catty behavior. not clean read more

Really bad Starbucks service today. No greeting, no thank you. Lady hates her job. I will not be coming to this Starbucks again

Absolute worst... 20+ minutes "stuck" in the drive thru... Because a $20 hr person... can't not figure out to say.... "while we get your 15+ drinks ready if you could pull around and we will bring it out to you" SIMPLE... Absolute Morons... Then when we pulled up no sorry...no let us comp your order, or please accepted this free drink next time... Just that will be $$$ for your drinks... There were at least 5 cars stuck and more waiting... Oh and I called while in line...to wait for it.... No answer...just keep ringing... read more

Worse customer service ever! And lack of having orders out on time! I was there last Friday and the barista was beyond distracted by her friend that she messed up my order causing me to have to go back in for her to fix and to make things worse also causing me to be late to work! read more

Back to real work there's new CEO in town get those coffees serve within a reason amount of time not the 5 or 10 minute wait in the Drive-Thru Well five employees are looking at each other and doing nothing at the slowest time of the day! read more

I usually enjoy Starbucks, but this visit was disappointing. The service was slow, even though there weren't many people in line. This location seemed understaffed as well, making the slow service even worse. When I finally got my drink, it was warm and tasted watered down. The store wasn't particularly clean either; the tables were sticky, and the trash bins were overflowing. Not the quality I expect from a brand like Starbucks. When speaking to Selena, she came off as very passive aggressive and unhelpful. read more

i was waiting right in front of the cashier and he didn't even say hi or look at me since he was buying a food item for himself bc he was clocking out or something. i eventually got rang up, so i sat down and waited for a while. i got a drink and a warmed up cheese danish. i was doing some homework on my laptop so i wasn't checking the food counter for my order. 10 mins passed since i ordered and i decided to just walk over to the counter to see if my stuff was ready. (it wasn't busy at all so i was wondering what was taking so long). there was a few orders ready on the counter, but no one was coming to pick it up since the baristas weren't announcing any names! and my cheese danish was already cold lol. i thanked the barista and he didn't really say anything. i work in food service as well, so i was wondering if something happened earlier to bring down the workers, or if i just came on a bad day since literally everyone had an attitude read more

Stopped in today and was helped at the drive thru by Jackie. She was sweet, professional, and provided great customer service. This location has impressed me the last two times I've been here. Great job to Jackie! read more

Starbucks - Chai Tea Latte, Peppermint Mocha, Peppermint Hot Chocolate - Coffee & Tea Near Me - Ladera Ranch, California

The worst service I've probably ever received at any Starbucks I've been to, as if they're too good to go above and beyond for their customers. At first I thought nothing of it, but to be waiting there for a long time with only one customer ahead of me at the drive-thru and not even a 'sorry, I'll be right with you' is not an excuse to not be hospitable, in my opinion. Even after I was not informed about the lack of ingredients for my drink, you would think that would be the time to be friendly towards me, but it was more of a 'here's your stuff now get'. I said 'thank you' to be nice, but I should've just not even bothered the same way this 'bro' guy ringing me up did. read more

Very rude customer service. The barista at the window. Didn't even look at me and say hello. My iced coffee was filled 3/4th up so I had to ask to get it filled to the top. Then, she basically threw the drink try at me and the hot coffee spilled everywhere. She shut the window without even checking to see if the coffee made it my hands. It was a simple order. What gives? read more

We have avoided this place for years when in the area visiting. What's to loose let's try again. Going inside the girl at the register didn't no how to use the register. Didn't know what a grande cup was. Couldn't find the cream. Didn't understand what extra cream was.... So I got my coffee finally. It was Luke warm. After waiting about 15 minutes I simply wasn't going back. Simply The Worst Starbucks in California Wait it gets better. Walk on New Year's Day after checking app just to get out of house. Front entrance locked so went to drive through. No cars there. Server says we cannot take orders unless your in a car. No coffee. Like I said Worst Starbucks in State of California. Never again will we come to this place. read more

Been sitting in the drive thru for 20 minutes ... DON'T LET THIS HAPPEN TO YOU!!! Literally called from the drive thru and they gave ZERO EFFS!!!! Would give a zero if I could!!! read more

Absolute worst location ever. Beyond horrible service we will never be back and we used to be regular customers. They should really look into management because no one has time to wait 20 minutes for a cup of coffee when there's no one in there. read more

I only got Starbucks this morning because I wasn't paying for it. They don't even fill the cup for that ridiculous price. read more

Starbucks - a cup of coffee on a table - Coffee & Tea Near Me - Ladera Ranch, California

Caramel brûlée frappuccino: It's pretty good! The drink has that slight burnt sugar flavor that comes from creme brûlée. The sweetness comes from the light caramel. If you're used to Starbucks sweet drinks then this isn't that sweet really. I've had sweeter drinks here. I like the brown sugar crystals on top. This drink was originally a caramel brûlée latte but I changed it to frapp. Came here for the free red reusable cups. So +1 star for that. read more

Starbucks - Caramel brûlée Frappuccino - Coffee & Tea Near Me - Ladera Ranch, California

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I went there a couple nights ago and got excellent service from Zack. He made the drinks perfectly and and accommodated us with out us even asking. It was a truly great experience will be coming back to this Starbucks!! read more

Every single time I go to this specific Starbucks, the staff always have a rotten, nasty attitude. My most recent experience was going through the drive-through, and a girl who is rubenesque in nature, has black and blonde hair, excessive makėup, told me that my card had no money on it, when I handed her my phone to scan, after she scanned the first card, it automatically rolled back to a card that had zero dollars on it, and she told me annoyed af "you're showing me a card without money on it" so rude and not kind, her delivery is almost always extremely annoyed and rude, I remember one time she was standing outside, taking orders for the drive-through, and I asked her how she was, just to exchange pleasantries, and to be kind, and she started saying "well I'm outside in the heat soooo" and on top of that, I try to be nice to leave a tip, and she just rolled her eyes and scoffs while I'm trying to reach in to the tip jar to drop some cash in, cash she doesn't deserve. absolutely unacceptable attitude from these people. Without missing a beat, every time, regardless of Who it is, the staff are clearly disinterested in their responsibility and their job and on top of that, I've had two instances here where I paid cash and did not get correct change, one time I paid with $100 bill for like a $10 order because that was all the cash I had, and I only got $60 back, so I went back in and the woman who gave me my change, actually an older woman who wears a bunch of cheap silver jewelry, and looks like that of a degenerate, started panicking and telling I'm assuming her manager, that she "swears" she gave me my money back, and I had walked in right after going through the drive-through and getting incorrect change, so I don't really understand what's going on at this location, but based off the other reviews, it's pretty clear and evident that this location sucks, they always get my order wrong, and usually I'm not like a complainer, I work in the service industry myself, and I dislike, chronic complainers, but at the same time, too, I work hard for my money, and when I wanna spend my money on a cup of coffee that is nearing about five dollars, when I can literally go to 7-Eleven and get some coffee for like $1.35, I continue to patronize Starbucks, but I can assure you I will never go to this location again read more

Horrible service .. they only care about churning out the drive thru orders .. I waited for my mobile order for over 18 mins before I asked for status on 3 drinks I ordered read more

BEST ever Starbucks location I have yet to visit. The specialty drinks and all coffee drinks have always been spot on because they "listen". The best part of this location is their staff. Strong focus on customer satisfaction. Most notably of superb customer service I encountered this past Tuesday was JAYDON starbucks window register clerk. I ordered an item and drove off forgetting it. Jaydon went the extra mile to ensure I received it. When I arrived back @ the pick up window Zac supervisor greeted me along with Jaydon to apologize and presented me with a special discount card on them. Just the other day Troy at the drive up window demonstrated the same customer courtesy. I had to write this YELP review as it was so refreshing to find a good Starbucks when you've visited other Starbucks locations giving subpar drinks and zero on the customer satisfaction scale. read more

Stop short staffing this location! When minimum wage goes up, you raised prices! So why still cut the amount of employees? A drive through shouldn't take 20+ mins! This place always was fast. Now it's become so slow cause of how understaffed and overwhelmed your employees are! read more

This place has fallen off, did not add stickers to coffee and made wrong coffee. Prioritized online ordering ahead of in store, horrible service for the prices. read more

Starbucks - a person standing in front of a counter - Coffee & Tea Near Me - Ladera Ranch, California

Was going every day and spending my money here. I loved the whole team but I refuse to go back after the ONE Heavier set male (store trainer/manager?) employee's extremely rude attitude. He is the only rude one there, and he is EXTREMELY rude at that! I vow I will not return to this location. I explained to him how rude he was being and he said "thank you." With a condescending body language / vibe. I have never heard of such a thing. Good riddance read more

This location cannot handle the capacity and inflow of customers. Tried 3 times, back to back, each time either forgotten order or half filled cups. Either hire more ppl or restrict orders until demand can be met. read more

Went into this Starbucks as the drive thru line was really long. We got in and the place was really clean and well stocked with all kinds of coffee and goodies. the line inside was not very long at all, not like the drive thru. We ordered and there was not a long wait for our drinks to come out. The drinks were great, just as we had ordered. This place has it together! Fast service and great drinks. The servers were really nice to talk to and they made sure you were happy with your coffee. The price was in line with other locations. Way to go Starbucks!!!!! read more

Starbucks - Coffee & Tea Near Me - Ladera Ranch, California

This Starbucks is pretty good. The baristas are friendly. We like the drive-thru even though the line is sometimes long. Way too long in the morning so we usually skip it. But afternoons it's great for a snack after school. The inside is rather industrial, nothing cozy or comfy. We tried once and left. So, drive-thru and peeps, yay! Inside, meh. read more

Starbucks - Whoa, new stuff here - Coffee & Tea Near Me - Ladera Ranch, California

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Ordered online in rush to pick up at the location. 15min before and still waiting at the location for 10min. Still not ready. I see five people working and I can't understand how slow they are. read more

Friendly and fast. Great location and even better they have a little kid hangout. Perfect for a mom group meetup! read more

Starbucks - Coffee & Tea Near Me - Ladera Ranch, California

The customer service here is amazing! Great staff who works very hard! Dealing with customers is not easy , and these baristas are very patient and kind. There is one superstar barista, Evelyn who is super fast at making drinks and is so helpful all the time!! It seems like they run the shifts most of the time ive seen them working, and they do a great job at handling rowdy customers! Once I saw a lady complain and yell and they handled the situation so patiently.. I could never. Overall great vibes. Plus the study space is good too. Anyone who complains abt the staff has clearly never worked in customer service before so read more

I'm not into leaving negative reviews. But this Starbucks has pissed me off for the last time. If you are going to create an expectation that Mobil order is beneficial for customers and then destroy it then get rid of Mobil orders. Turn off Mobil ordering if you lobby is closed. Not everyone has time to wait through your 30 minute drive thru. read more