While the coffee, was the usual. This business building is crap. How the drive through wraps around several buildings. And if you just came from the drive through and there's a long line be prepared to have to wait in the drive through line AGAIN just to get out. Service, the workers were all very kind and friendly. But God it took forever. I had 3 cars ahead of me and it took 23 minutes for me to get up to order. read more

I ordered a grande frozen strawberry acai lemonade. It was pretty good. It wasn't too sweet and was quite refreshing. I couldn't give 5 stars because this location is noisy to work in and the wifi was not working. I was disappointed because I have never had this issue before at any other Starbucks. It was just okay. There are better Starbucks locations than this one. read more

STARBUCKS - Frozen strawberry acai lemonade - Coffee & Tea Near Me - Joliet, Illinois

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This was the first time that happened to me. The first drink was right. second drink was wrong size. they didn't take their time at all. next they made it all watery. The person had an attitude. The Ambiance was dirty Terrible service needs new workers. read more

Even though I don't drink coffee I love coming to Starbucks for their tea the employees are very nice and professional that sometimes I definitely don't mind going inside the Starbucks just to greet the employees. read more

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My friend and I came here after the Hot Sauce Expo in Joliet. We were melting outdoors and needed a refreshing beverage. This location came in clutch. I placed a mobile order while parked outside and walked in maybe 2 minutes later, and the barista is already in the process of completing my order. I was lucky that it wasn't as busy on a Sunday afternoon, and the staff was really sweet and attentive. The barista who made our drinks was an Asian man with a headset on. He also recommended that I try their grande iced tea with green tea and a strawberry base -- I've never tried this before, and it's definitely going to be one of the refreshing drinks I'll be having more of moving forward. I'm usually an iced caramel macchiato or a Frappuccino kind of girl. I was so worried that I wouldn't love my refill, but I definitely downed it wanting more. Kudos to the barista for coming in clutch. It's also my first time taking advantage of the Starbucks refill perk -- we were hanging out inside and I had finished my iced caramel macchiato. I wish they included iced caramel macchiatos for a refill. Either way, it's a great experience here. There's plenty of free parking in the plaza, and they do offer drive thru but I didn't feel like waiting in that line. Thankfully their mobile orders was an option. I'd recommend this location to anyone in the area looking for Starbucks and great service. read more

STARBUCKS - Grande iced caramel macchiato - Coffee & Tea Near Me - Joliet, Illinois

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Yummy coffee, too much whip cream ,too much for me. But I go and sit outside, I feel welcomed

Larry, is SO NICE. He made my morning. He is on cash and the way he was explaining to me about things was awesome and he was comforting. Thank you Larry, I hope you have an amazing shift! read more

The gentleman Thomas that works there is very rude to me. This is my last three experiences with Thomas. 1. I walk in to get my mobile order and staff say hi to me. I have two out of the three items ready, and was politely told by the staff me tea was being made and will be ready soon. Thomas walks up and calls my name. I identify myself and he hands me my beverage. No hi, thank you , or anything, and walks away. 2. People are placing thier orders at the counter with Thomas. He is very nice to them, and thanks them. Then when it is my turn, he looks at me raises his eyebrow, I place my order, he points to the total, I pay him, and he says next to the person behind me. No thank you or anything thing. 3. I am sitting with my friend. She says hi to Thomas, and he walks over to us, and talks to her. Then he looks at me, and walks away, not saying a word. My friend even commented that he was very rude to me. This type of customer service is a complete failure on his part. After this post I will be call the corporate phone number, then the store directly to talk to the manager. No one should be treated this way. read more

STARBUCKS - Stacey, coffee and shoes. - Coffee & Tea Near Me - Joliet, Illinois

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I am an Uber eats driver and got a delivery for this Starbucks. I picked it up, and it came in a bag like normal but was literally duct taped shut and had no receipt. How the hell am I supposed to deliver this to a paying customer? It looks tampered with. This is really sad and unacceptable. read more

STARBUCKS - a hand holding a starbucks bag in a car - Coffee & Tea Near Me - Joliet, Illinois

Best Passion Tea Lemonade that I have ever had! Wish this location was closer to home! At least I know where to go when I'm in the area

Wish I could actually get served here. Been here four times. Never got served. The wait all four times in the drive through there Is so long I had to leave after ordering. It's not that the line is particularly long, it's that the service is so delayed I have to move on. A couple times it was actually 20 minutes after ordering. The worst ever. The Lockport and Lemont locations are excell Ok. Went in this time. Still painfully slow. Confirmed earlier impression. Won't be back. read more

First I'd like to say that I typically don't go to Starbucks just because I'm cheap lol but I was taken back today when I went through the drive through and was greeted by a pleasant excited person on the other end. Not only did Bree seem to be happy to serve up the coffees I ordered, she went the extra mile to throw a sticky note on the coffee saying "have the best day ever -Bree." She then double checked that I got the straws and waved good bye as I was pulling away. I'm not sure what Bree gets paid, but she deserves a raise! Thanks Bree for the great service! You're awesome! read more

STARBUCKS - Coffee & Tea Near Me - Joliet, Illinois

Service was not good. I ordered a blond coffee with whipped cream and Carmel drizzle. After seeing several other customers get their orders who came in after me, one of the clerks finally asked me what I was waiting on. When I told her, she prepared my order and I was able to leave with a luke warm cup of coffee. Never going there again. read more

If it wasn't for Larry and Erin in the mornings I would give this place a 1 star. Since Covid this place has gone to crap. Has been closed for weeks at a time, when actually open the store the drive through takes forever because of Uber Eats drivers which require much more packaging on their orders to insure they aren't tampered with. One uber eats order slows the drive thru 5 more minutes. Most days I am the only person getting my own coffee. read more

I usually always come here and never had a problem with my drink. Today though I came in and got a dragon drink which I always get. The barista didn't even shake it well. When I got my drink it didn't look the same, the milk was chunky and separating. I drank some of and it did not taste good. I gave some to my family and they said the same. I drank half of the drink and I do not feel well, Another family member drank the rest and they are not feeling well either. read more

Usually my husband and I love this spot everyone is so amiable and helpful, they recently hired this one scrawny white little girl with long curly hair and fake eyelashes that carries mcdonalds energy, she is not helpful at all; made a big deal out of some cents and cut off the lovely girl that was originally helping us, she ruined our morning out of some cents (that we were getting out of my wallet cause they didn't big bill change) it was the start of her shift around 11ish and she was so ghetto, will not come back during her shift uugh read more

Very nice Bucks, with Clean bathrooms and good service! Stopped here to hang on the patio to break up our drive! Also changed a diaper, and got a couple Soy Coffee Fraps, since it was hot out! The place was spotless and the Fraps were great! I love a Bucks, and this one is a doozy! read more

STARBUCKS - Coffee & Tea Near Me - Joliet, Illinois

So many good coffee choices, my current favorite is the nitro cold brew with sweet cream... however, sometimes it takes a good 30 minute wait in the drive-thru to get it.... read more

I get SO irritated when I order a Flat White and end up with half a cup of foam! It's laziness and a lack of pride in one's work as a waste of money. The store was busy and I get that. But I would have preferred to wait until they could actually fill my order as requested. read more

if I could give zero stars that's what I would do. Starbucks is a crime by itself with its high prices. I got a half of a venti filled today I say something then I turn into the bad guy. Just under 8$ for one drink. They did not make me a new drink or offer anything but added more milk into my drink so it looked full. I refuse to go to Starbucks any location again. read more

I love Starbucks coffee but don't always have the time to go. Over the weekend I took some time and instead of ordering through the app I waited in the line because I had some extra time. When the line moves fast I always know there is this older gentleman that is working the window. He always greets the customers with a smile and a joke. This time going through the drive up I was talking to my sister On the phone. She recently lost her son and struggles to find any happiness. I pulled up to get my coffee and there he was with my coffee, a smile and a joke. As my sister listened to him she giggled, we laughed together. You never know when a trip to get a coffee could be so uplighting. i think his name is Larry. Thank you Larry!! you deserve a raise!! read more

My drinks was fine but I spent $20 at Starbucks and then without being asked do you want to tip some lady took a tip out without my permission and just got the transaction today that it was taken out of my account I went there yesterday Sunday November 14th @ 5:15 pm read more

Horrible service over and over again. We ordered inside today. Receipt time was 12:38pm. Finally received our coffee at 1:04pm. The order was wrong on one and had to remake it. Finished our entire food order before the coffee came. These were not hard. Ridiculous. read more

Their service is friendly but they do not have enough employees! 1 person working the register and three people making coffee is not enough !!! I've been to smaller Starbucks locations that have twice the staff!! Waiting 40 minutes for two black coffees, a bacon Gouda sandwich and a cake pop is crazy!! I repeat CRAZY!! read more

I don't know why I punish myself by stopping at this Starbucks. It is the SLOWEST Starbucks I've ever been to. Horrible service. Waiting in this line is the equivalent to water boarding. read more

Terrible service & the worst drive- thru of any restaurant in Joliet. It's longer and longer every time I go. The line goes half way around the building and it's not because the are busy, just super slow. I went tonight and waited 6 1/2 minutes to get to the window. Then the worker continued to take three more orders before giving me my drink that was sitting right next to her. What!?! My hot drink sits while you take more orders? I'm not an impatient person but I'm in front of you and get ignored. That's bad job training or someone who just doesn't care. Terrible service! read more

This location is very busy and definitely needs to have both registers open during peak hours. I was almost late for work and had to ask for a credit because I did not have time to wait for my order to be made. Please note, I was in the store 15 to 20 minutes with only a few people ahead of me. Having the second register open would make a big difference. I will never visit this location again. I was very disappointed in the customer service. I don't think it deserves any stars at all but I gave one. read more

Larry at this Starbucks is a keeper...great personality at the window!! Way to go starbucks for hiring this guy! He also gave us a few tips to better our experience....what customer service and smiley the entire time....this now will be my Goto Starbucks!! Quick drive thru also!! read more

they are rude like all liberals are, wasted money, coffee is Just Ok, I will go somewhere else for coffee..The manager offered me a coffee to compensate for his rude worker. I declined... I was there with a Christmas gift card, otherwise I wouldn't have been there. read more

Just another Starbucks! Wi fi Internet is really slow, so coming here to study might not be the best idea. Drinks are a little pricey but they never disappoint. My go-to drink is peppermint mocha. Service is alright. Drive through is quite slow. I hope wi fi gets fixed so that I can actually be productive while enjoying my latte. Until then, I'd rather go to Panera bread. Disclaimer: I was unlucky with the Internet the two times I came there. Maybe it improved since last month. read more

Unbelievably slow service. Waited about 20 minutes to get a one drink. I've literally been served faster at restaurants with food than I have here at this location. And all of the baristas are behind the counter laughing and joking and carrying conversations amongst themselves like they don't care how behind they are with their orders. read more

So slow!! I had a free drink coupon that says needs to be used by 1-15. I had 7% battery on my phone and three cars in front of me. Needless to say my phone died so I won't be able to use my coupon and didn't get to use the app to at least get my points since I needed to pay full price. The gal was less than helpful or patient as I then needed to dig through my purse to get my card. Drink is fine but service was slow and disappointing. read more

Starbucks in the morning. Like seeing Larry at the window, his positive attitude, can just brighten your day.

I have been coming to this location for 2 years now, and they have NEVER messed up my orders, even when I add complicated things to them. I always get my drinks super fast and the baristas are always so sweet. I 100% recommend this Starbucks location. read more

Great place to do some homework, work assignments, or simply browse the Internet with their free wifi (which is great wifi)! The drinks are good and the staff is friendly and quick. Love coming here and will continue to come here to relax and work. read more

STARBUCKS - Relaxing atmosphere - Coffee & Tea Near Me - Joliet, Illinois

Only come here if you don't have to be anywhere in the next hour or so. The two times I've come here I've spent 45 minutes wishing I would have just gone to dunkin... read more

Came here for the first time yesterday evening. Friendliest staff I've ever encountered. The woman who took my friend's order was patient and kind, and the man who made my latte did a great job. It took about a minute to get both drinks. I'll definitely be coming back here soon. read more

STARBUCKS - Their cups are perfect for drawing your creepy friends! - Coffee & Tea Near Me - Joliet, Illinois

Went once; coffee was watery & flavorless. Went again last night after months of avoiding it & was sad that nothing changed. The staff was fast & polite but the coffee disappointed yet again read more

The usual Starbucks, which is why I quit going. I had high hopes for this one when I stopped in but unfortunately it was not the place for which I hoped. Unenthused staff, high priced, unflavored coffee. I suggest you visit a mom and pop place as it will probably be better. read more

Had a bit of a complicated order and tried explaining it to the barista but she was pretty rude just because I was struggling to explain how it was, little patience dont ya think? read more