I don't usually take the time to write long-form reviews, but after my experience this morning, I felt it was absolutely necessary to warn others. I have been a frequent customer at this location for quite some time, and while I try to be patient with service industry challenges, this establishment has officially hit rock bottom. I have given this specific branch several chances to redeem itself after a string of mediocre visits, but today was, without a doubt, the worst experience I have ever had.
The visit started on a downward slide immediately with the order fulfillment. I ordered two drinks, and both were prepared completely incorrectly. It wasn't just a minor mistake like a missing syrup pump; they were fundamentally not what I ordered. When you are paying premium prices for a specific beverage to start your day, getting the basics wrong is frustrating, but having it happen to both items in the order shows a complete lack of attention to detail and a total breakdown in communication behind the counter.
However, the drinks were only the beginning. The breakfast burritos we received were virtually inedible. They were the classic "microwave fail"--burning hot on the edges and ice-cold, almost frozen, in the center. This isn't just an issue of taste; it's a massive quality control red flag.
Reflecting on my previous visits, this isn't an isolated incident. There has been a consistent pattern of "absent" service. On several occasions, the staff seemed completely disengaged, moving with no sense of urgency while customers waited. While I've tried to let the lack of friendliness slide in the past--everyone has bad days--the culture at this location feels cold and indifferent. It's as if the staff doesn't want to be there, and unfortunately, that attitude is reflected in the quality of the products they serve.
I am at the point where I would rather drive across town to a different location or support a completely different local coffee shop than spend another dime here. The lack of care, the consistent errors, and the deteriorating food quality have made it impossible to justify coming back. I currently have a gift card balance that I was planning to use here, but after today, I will be contacting corporate to request a full refund of that balance so I can spend it at a location that actually values its customers and understands basic food preparation.
If you value your time, your money, and your morning mood, do yourself a favor and go elsewhere. This location is on a steep decline, and until management takes some serious corrective action regarding staff training and quality control, it is best avoided. read more
