No sugar matcha frappe is still sweet, so it's delicious. The cashier was so nice. I asked for the bathroom code before ordering. I was waiting for the bathroom, and she asked if I wanted to order while waiting, and emphasized that I didn't have to order to use the bathroom haha. The store is clean too. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

Came here on a Friday morning around 730. Had 2 cars in front of me waiting to order. The barista was slow taking their orders and the receiving window was slow too. Don't know what the volume was like on the inside, maybe they were really busy but the parking lot looked empty. read more

The service for those of us who don't speak English is excellent, and our drinks are made exactly as ordered. Thanks to the team--many blessings. read more

Grabbed Starbucks before class because I desperately needed caffeine and a little treat. The drink was really good and tasted exactly how I ordered it, but somehow I still ended up spending way more than I planned for a coffee and a snack. The café had a nice vibe though, and it was a good spot to sit for a while and pretend I was being productive. Overall, it's one of those places I complain about being expensive but keep going back to anyway because the drinks are consistently good and it feels like a tiny reward on a busy day. read more

Nathan was so extremely helpful with me tonight. I accidentally ordered the wrong size and he was fully accommodating and so friendly about everything. I highly recommend. My chai tea tasted great and the customer service was superb. 10/10 read more

I'm always so nervous to ask about trying new coffees at Starbucks. The baristas that helped me were so nice! They gave me lots of different options and advice on different coffees to try! They didn't make it feel rushed. I wish I lived closer so I could come back more often! read more

Whoever is the manager or supervisor here needs to do a MUCH BETTER JOB with traffic. The cars get so backed up there's no direction for those leaving the parking spaces and those blocking one of the main roads in the shopping center. Even my husband who used to be a Starbucks supervisor back in the day in New York said with how busy they'd get over there (it's New York) he would never allow this to happen. This Starbucks should take notes from chick fil a and at least have people outside read more

We stopped here on our way to the airport since we had a bit time. The staff here is so nice!!! The cafe itself was clean and inviting. Got myself a delicious Frapp and a Florida cup for my "Been there series" read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

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This particular Starbucks has not always been my favorite due to slow service. But periodically it's the most convenient one for us. I am happy to report that today. Beverages were ready in record time! And the employees sounded happy and the store was clean. Looks like some wonderful changes have been coming this way and I love to see a success story. read more

Starbucks - Frappuccino, chai tea latte, iced green tea lemonade, and an iced brown sugar shaken espresso. - Coffee & Tea Near Me - Jacksonville, Florida

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Sat in drive thru for 14 minutes. The lady taking orders was a train wreck, couldn't understand my name (Jennifer)? After taking that long and drove away, coffee was awful as I should have anticipated. Ordered salted caramel cold brew and literally no sweetener whatsoever , tasted like plain coffee with cream. Should have paid attention to low star ratings!!!! read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

Starbucks is always good and even better when it's free on Veterans Day! I went to South Korea last month and the Starbucks there are unbelievable! Their so nice and even have multiple floors, coffee is that big there. read more

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Drive thru was crazy thou. Wasn't anyone inside so We got in and got out. They took a min to serve me as the drive-through had them busy And they messed my drink up in which I didn't realize until I was about 10 miles down the road. It's all good. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

For the cost... consistency better be perfect. It's not. I'm over expensivebucks. You're lucky if your breakfast is warmed enough, not scorching hot, or not burnt. Coffees... just make them at home. They can't get them right every time. You're lucky if you get friendly staff at your location. Most of the time you don't even get a smile or how are you doing.... Jacksonville Starbucks are hit or miss. Grab a coffee maker and mix up your own perfect every time drink! :) it will save you a little money and hassle lol read more

If I could give 0 stars I would. I'm with my 9 year old waiting 15 minutes in the drive through for a single vanilla bean Frappuccino while they shut the window on me for asking where it was. Employees using profane and inappropriate language in earshot of my nine year old. Avoid at all costs. AWFUL. Rude doesn't do justice. read more

normally, i don't leave reviews but i went to this starbucks today and it was the best experience AND customer service i have ever had. starting off with the first part, i ordered two coffees and they were right on it. one was a grande, and the other was a venti. she did not hear me say venti so they made a grande, i mentioned it nicely and said id keep the grande not to cause trouble. not only did they remake my drink for free, they let me keep the grande. i told them it was not necessary for me to keep the grande coffee and they insisted, saying they would just throw it away. now for the taste, i ordered a iced caramel brulee latte and asked for the crumble that the normally put on the caramel ribbon crunch frappe and they gladly did that. it is the most heavenly drink i have ever tasted, it has the perfect ratio between the coffee and the brulee flavor. 10/10 experience. read more

Not the best. AT ALL! For Starbucks to be one of my favorite coffee spots to go to I'm very disappointed. Staff is extremely slow and most of the times your drinks have to be remade. read more

Terrible service. Incredibly slow. Staff is rude and the product is subpar. Don't give them your money.

Starbucks is always a great experience. This day we ordered ahead on the Starbucks app and picked up our drinks at the window. It's so easy peasy... always pleasant!!! The line while long when we arrived, went quickly. Starbucks is a well oiled machine. In fact I may head over there today for a venti pikes, 4 pumps sugar free vanilla and light cream... that's been my go to order for a few months now. My dad loves the Salted Caramel Mocha... too many calories for me. My husband is a skinny vanilla latte iced or hot, depending on his mood... what's your favorite drink? read more

Starbucks - Drive up window - Coffee & Tea Near Me - Jacksonville, Florida

Every time I come here it has been great! But today was even better. Today I ordered a Carmel ribbon crunch with extra Carmel and crunch, it was great I had no problems with it. But I just wanted to come on here and acknowledge Dani who worked today on July 8th around 1pm because she was just so sweat calling everyone "love" and It has kept a smile on my face all day. She worked fast and had an amazing affect on me so I wonder who she has made smile before. She had a smile on her face and what just radiating happiness, that's hard to find in today's society! read more

Starbucks is like an addiction. I'm now hooked on the caramel ribbon crunch frapp. It is so delicious and addictive. The drive through moves pretty fast. Someone gave me $25 gift and I have spent them all on this one drink. They have a great cake pop too. You cannot go wrong with Starbucks. They are a little pricey but they are well worth it. read more

One of the worse Starbucks in Jacksonville Myles is extremely rude and unprofessional For what they charge is ridiculous the people that work at this place read more

This Starbucks will need some attention in regards to their service. Clerk up front has no people skills. Come on Starbucks get it together! This is the slowest Starbucks ever! read more

I was 0/2 in Starbucks experience on my road trip. This one at least have the drive-thru open and oat milk in stock, but it took a really long time to get through. Maybe that was because of what the customers ordered, I don't know. But when I pulled up to the window to get my one item, they tried to hand me the wrong order. And they hadn't started my coffee yet. Maybe they didn't want it to get cold while I waited in line, but it also wasn't great to wait in line and then wait some more at the window and hold up people behind me. read more

This Nautica Dr is our go to stop coming and going to Florida. Food, service, and people were always great but last week I left a light sweater and realized it 200 miles up the road. Called the store and employee Barry found it and took my address and personally arranged to mail it to my home. His caring and going that extra mile was impressive. read more

Understaffed and always a delay. Can't fault the on-site staff. They're doing the best they can. But traffic flow is awful, side entrance is closed due to boxes piled everywhere. Needs better management. read more

This is a busy Starbucks on the way north to South Carolina, and it's hard to find the way as the road wraps around a sweet water display. Kind of across the parking lot from Ashley furniture store...The bathrooms needed cleaning, and a year later they STILL need cleaning and have no toilet paper but my husband liked the coffee and the music wasn't overly loud. Loads of customers, lots of food choices , and plenty of outdoor seating. read more

Starbucks - Coffee & Tea Near Me - Jacksonville, Florida

Slowest service at this Starbucks!!!! On our way to Savannah, we stopped here. We ordered mocha coffee.

The wait in the driver thru was 20 minutes. The worker didn't even acknowledge me, for 10 minutes. Then when I get my hot tea, he didn't put the lid on properly before handing it to me. The tea scolded my hand and spilled inside my car, to which the worker shrugged and closed the window. I drove home with wet clothes and burning. I will never go there again. read more

Everytime I come here, I regret it. They're always out of cold brew or any seasonal flavors. The drive-through long is always outside of the parking lot. Their mobile orders take 20 to 30 minutes AFTER you arrive, to become ready. On top of that it's a 50/50 chance if your drink is gonna taste right. Their café doors are still locked an hour and a half into business hours, and they do nothing to signal as to why. Very angry because as a mobile app user I order my drinks online so I can order ahead of time and go pick them up quickly in the café. They might as well turn off mobile ordering if I have to wait in a drive-through line with everybody else that didn't think ahead. read more

This was probably one of the most disappointing visits to a Starbucks that I've had. Many of the other reviews are spot on. Very slow service. Drive through was a little long so I opted to go inside where there weren't many people waiting. Ordered an Iced Latte. It wasn't until about 30 min later that they finally got it made. Another couple was waiting even longer than I was over another order that had gotten lost. Not sure what's going on here, but beware you may be in it for the long haul. read more

Very disappointed with my visit today. I ordered a chocolate cream cold brew and waited 20 minutes. There was so much chocolate in the drink that it was dark brown. I LOVE chocolate and it was too much for me to be able to drink. I took it back to the counter and she told me they were out of cold brew but she could remake it with iced coffee. My new drink was only half filled with coffee and the other half foam. Spent $6 on half a cup of coffee :( read more

It isn't often that I enter a Starbucks since I've only had bad experiences. At this very moment you're wondering what drove me to go and what continues to drive me to go... Starbucks gift cards from friends.. or people whom I thought was my friend.. As I make my way to the cashier, aromatics of basic white girl tickle my nose while baristas tango with plastic cups. I decided to go as simple and BASIC as possible.. NITRO BREW! I waited 20 minutes watching mocha frappa kappa tappa caramel double shot expresso macchiato's with whip cream, dark chocolate syrup, and a cherry on top being made.. then it FINALLY happened !!! The barista grabs a cup and pours my coffee from the tap and says "Danny!" It took them literally 4 seconds for my coffee! Complicated orders and straight pours of coffee should be prioritized accordingly. In conclusion, who wants my next Starbucks gift card? read more

This location is a hot mess. Make the drive to another Starbucks. They are extremely slow and unorganized. Just terribly managed.

Super busy when it gets busy (needs a larger store/parking lot) BUT staff is always hustling and super happy. Drink & food quality is excellent! read more

Every time I come to this Starbucks I'm greeted with kindness and bubbly personalities. However, one employee in particular, Angel, is the best employee ever. Every time me go or my family goes they greet us and makes us feel so taken care of. If the store is out of a product they recommend another product in place. They make sure the orders are timely and that everything is perfect when we pay and receive our drinks. Any one else who goes would also agree, Angel is one of the best Starbucks employees out there! read more

I ordered an iced latte and when I got to the drive thru window, they had made it hot. I said politely "this is supposed to be iced," expecting them to remake it the correct way. I finally got the iced version and pulled out of the drive thru only to notice that they took my hot latte with steamed milk and just poured it over ice instead of making new espresso and adding cold milk. It was horrible: watered down, not cold at all, odd texture, no taste. If the line wasn't so long and the inside of the store wasn't closed to customers, I would have asked for a new one. Won't be going back here. Steer clear if you want good customer service and good coffee. read more

Horrible horrible horrible. Plan for 2 hrs of waiting any time you come. Just don't go

8/21/19 Why I'm beating my head against the wall by going here again? I dunno. Maybe I thought different day/ different employees. Um, nope. Got a Venti mocha Frappuccino and something was wrong...I don't know the recipe but it wasn't creamy and had no "sweet" at all. It tasted like a black coffee smoothie- just ice and black coffee. I'm pretty sure the young man making it didn't add all the ingredients. He had a hard time getting it to come out of the blender into the cup. I threw it away.I'm done with this location. Don't go here no matter how much you're craving a Starbucks read more

This Starbucks was out of Chi Tea and then I asked for a different drink but they were out of that also. This morning they had a note on the door that said they were only servicing the drive thru not taking orders inside. Probably not enough help. The line was out to the road. The baristas that work at this Starbucks are fabulous. The 1 star reflects the lack of staff and supplies. Also if you pay your help a living wage they would not need to show the tip option every time you pay for something. read more

Store # 10502-100689 Jacksonville, FL This morning I was met with extreme rudeness by one of your employees on an already stressful day of having to bury my father. First after waiting sometime to order and get to the window (slow service), we waited a bit before payment was taken, female at the window made a comment about drama prior to taking my payment but I paid no mind. Here comes Myles. Both of these employees we were chatting and a 3rd employee turned around and asked if they would not talk about other employees while they were at work. All this is happening I was still waiting on a bakery item. After quite a bit more time, I noticed MYLES had my bakery item in his hands and was still chatting away. I finally asked him if he would please give me my item as I was trying to get to my fathers funeral service. He had the audacity to turn to me, holding the muffin closer to him and say "Don't rush me." as if his gossip session was more important than customer service. Even after him making his rude comment he still would not give me my item. I'm lost it at this point and yelled at him while he kept say by not to rush him. Finally got the bakery item but it has been left it uneaten. If gossip, drama, slow and ultimately rude service is how this particular store wants to handle business then it doesn't deserve to stay open. Never have I experienced callousness as I did today. Myles even encouraged me to report him and I intend to post this on every forum I can to show just how rude this particular establishment is towards customers. All I wanted was something to drink and eat to calm my nerves and ended up more stressed than want I needed to be on a day of mourning. read more