The employees greeted us upon our arrival. Kind and respectful employees. Took our order directly and my drink is perfect. Only downfall is no drive thru. read more

Small location and there is no drive thru but the friendly staff and speed of service makes up for that! Great location

They have this one "bad egg" in there working. A person who doesn't know how to work without running his mouth, talking about random customers, trying to be funny. Me and the wife walked in with football jerseys. INSTANTLY, started talking stupid with his co worker, trying to get him to turn around to look at us, trying to be funny. I don't talk down/bad about any level of work. We all have to work somewhere. But for a grown man who job is to make sandwiches in a dunkin donuts connected to a gas station and have the AUDACITY to talk funny about people is CRAZY to me. It makes the "bad egg" look like a clown. I don't care how bad I want something, if I need it, or if you are the only source. I do not deal with clowns or places that host them. If you (my fellow customer), don't want to feel uncomfortable for just picking up a donut, then you should know my suggestion. read more

They take ApplePay! This location is super busy; however, they still had time to be courteous. That goes a long way in my book. Also, I got a new mug, come checkout their merchandise. I absolutely love that Dunkin' takes pay! read more

Dunkin' - I'm getting this! - Donuts Near Me - Jacksonville, Florida

The Gentleman was extremely professional and store was clean and service was impeccable!! Was a pleasant change from others visited! read more

Traveling home & stopped by this location. We went inside to order and use the restroom. Good customer service skills but messed up 2 out of 5 drinks. Considering our 3 teens ordered the same thing, this is a little ridiculous. Hubby & I get black coffee. They added a sugar substitute to 2 of the 3 drinks the teens ordered. We were the only Customers in the location and when we walked in, saw no cars in drive thru. Bathrooms & store were clean. read more

I love Dunkin' Donuts coffee. I may a few runs here each week. My favorite is a large French vanilla light and sweet with an old fashion donut. This location usually always have my old fashion. This location is near the airport so is close to many hotels. They are a smaller store so it get really crowded a lot in there. They also make great sandwiches. I mostly order a bacon, egg and cheese croissant. My husband loves the toasted coconut donut which I have tried and it is very good as well. This location does not have many parking spots. There is not a public restroom due to the size of the place. read more

Walked in right at closing. Lady at the front counter still took my order and even gave me a bonus donut for free!!

Man the customer service is awful here . If they screw up there is no manager to talk too.no refund either because there is no manager. I won't be back. Waited way to long to get my order . Workers do not know their menu. I order something they said was discontinued. They should know that not me.i wouldn't need a refund if they knew what was going on. My substitute drink was gross I think they ran out of a part of the drink so there was more of one part I could be wrong. It was strawberry dragon fruit it's suppose to be pinkish mine look like a 1/4 strawberry maybe a hair more then the rest yellow. ‍.. at the end they asked for my name and number so the manager could contact me Update no one called . Update got a phone call all should be cleared up read more

I seriously never complain but the customer service today was HORRIBLE. The man working was so incredibly rude I was shocked. I was the only person in there at the time, so it's not like he was overwhelmed. I've worked in customer service for years and I could never imagine talking to someone the way he did me. I get people have bad days, and again I'm normally one to just ignore things, but wow. So so rude. read more

Horrible customer service, everyone in the building has a bad attitude. Order was wrong a completely horrible experience . Do yourself a favor and bypass this Duncan Doughnuts. If I could rate this place a -0 if I could read more

Possibly the most disgusting Dunkin' Donuts I've ever seen. And just randomly open, on an interest ion that is inconvenient. So if you get here at 5:00am, they may or may not be open, but you will definitely be late because you made the mistake of going out of your way to a breakfast place that doesn't open on time. read more

Today I had to give my $ to Burger King, because this location decided to open late, at 5:12am to be exact. There was so many people in line it wasn't worth me being late to work! This was very disappointing. read more

I went to dunkin for the first time and the girl behind counter was amazing. She made me a pumpkin latte and a bagel. And the best customer service ever!!Thank you! I will be back. read more

Excellent service. Friendly and quick. Didn't have cold brew but guided me to a similar option.

The older lady behind the counter was rude. We walked in and ordered off the kiosk but after she said "I told you to come up to the counter and order we don't have xyz donuts" if she did say something we didn't hear her but I don't think she did say anything. I work In customer service so I get having a bad day or something but you don't have to rude to people that didn't do anything to you. Also said they were out of donuts and 30 seconds later had those donuts? It was just a bad first experience and we wont be back. read more

This location is very convenient if you're staying in one of the hotels near by. If you just live in the area I wouldn't say it's in the best location. I was able to walk to it from the Marriott down the street in like 10 mins, so super easy walk. The staff I wouldn't say is like overly friendly however they aren't rude. The coffee seems to be fresh each time I've gone in but the donuts I wouldn't say are as fresh. Like all dunkins, with any purchase you get a survey on your receipt for a free donut with purchase of a medium or large drink. I make sure to always do them so you ALWAYS get a donut with your coffee :) #LifeHack read more

This is the slowest Dunkin' I have ever visited. Literally no flow of orders even for simple black coffee. WE waited about 40 minutes first thing in the morning. The staff did not have a good process in place. read more

Dunkin' - a car parked in front of a dunkin donuts store - Donuts Near Me - Jacksonville, Florida

Came to grab the baby some donuts and take a potty break for her..... it smelled good inside... lol. Ok um I felt like the music was a little loud and They needed to do some sweeping....... Otherwise it was ok. Staff seemed cool read more

Dunkin' - Doughnuts - Donuts Near Me - Jacksonville, Florida

I order here all the time and every single time I do, it's fast service and the employees are very nice. Not to mention, they always are patient and kind when I need to change something or want something specific. Definitely recommend if you want the same service :) read more

Friendly workers and they always make my drink right unlike the DD on Dunn ave. Wish they had a drive thru.

I tried to give no stars, but came in for coffee and food but before our order was completed a roach crawled on the counter. Needless to say we canceled our order! Never again read more

Took 30 minutes to get my food after I ordered. They told me after 20minutes that they ran out of plain bagels to make the sandwich so I needed to choose something else. Definitely will not be going back to this location. read more

20 minute for one donut and large ice coffee by the way there was 3 costumers in the store

Grabbed a quick coffee at 515 in the morning. I was impressed that they were open but if I wanted anything else besides coffee there would have been a problem because there were no donuts or bagels on the shelf. It didn't matter to me but I'm sure others may care. read more

Dunkin' - Donuts Near Me - Jacksonville, Florida

LiL expensive but good as always. When get right worker that is.... love iced coffee only and french vanilla... always great... sometimes long wait times but overall worth it. read more

I thought I would rewrite my review since all the negative reviews have been deleted. Never have enough people working and cannot make a simple cup of coffee. read more

How can you go wrong with Dunkin Donuts. Probably the best comfort food and drink ever. Their donuts are hands down the best ever. Krispy Kreme does one type of donut great, DD does 30 different donuts exceptionally well. Pumpkin coffee - get out of here. I set my calendar by when this delicious treat comes out. This location needs our community support here on the northside. It's location isn't the best, but really it's not difficult to get to. They serve a great product and we need to buy from them! No I am not the owner! I'm all for small business and community support! read more

Absolute best dunkin i've ever been to. The workers we're so sweet and the coffee + croissant sandwich were freshly made and v v good.

Awesome staff! My husband and I walked in and we were greeted immediately. The guy who made our drinks also told us to try our drinks and let him know if there was anything he could do to make it better. Customer service is everything to us so I had to leave a review! Awesome coffee btw! read more

Best donuts and coffee chain in America! Seriously, the donuts are awesome and the coffee kicks the wind out of that chain that burns their coffee from Seattle. This particular location is on the corner of a micro mini mall, but youll see the awning over the store front that bring you in for savory flavor. read more

One of the smaller Dunkin Donuts I've seen, this is in a good location for travelers staying at the many hotels in this area or headed to and from Jacksonville Airport. It's the only DD's in the area fewer than five minutes from the airport. Expect quick service, affordable prices and the same DD's coffee/tea/donuts/muffins that are available in every other location. We came in for a quick coffee and hot chocolate at 10pm and they still had plenty of pastries in stock. There's not much to say about this location. It's tiny, simple and gets the job done. read more

Dunkin' - a donut shopfront at night - Donuts Near Me - Jacksonville, Florida

An employee named Nelly at this Dunkin Donuts went above and beyond for me. She was so friendly and nice which is something I don't usually get when I go to Starbucks, so I'm glad I chose Dunkin today. I saw the new Valentine's Day drink being advertised on social media. When I went in to get one I was asking her if it tasted good. She gave me a tiny sample of it. I had just come from the airport so I was very tired. Her kindness put a smile on my face. The drink was also very well made and tastes great. read more

ordered a caramel craze and ice caramel latte, trash!!! Had to throw away they were so nasty

I have been here recently on the weekends and encounter the worst, I mean the worst service I have ever encountered anywhere. Two times. One star is way too much. The manager Gerald obviously cares less about service and hygiene than filling his shift. I will be sending more gab just yelp reviews to this location. read more

First time and I am Excited about the friendly service. Greeted with a Good Morning, What can I get you this morning priceless, great Coffee starting my day w Love! ! read more

Stopped in for a quick bite to eat and the staff was courteous friendly and very fast!!

Holy crap, their Chai SUCKS. I hate coffee and Chai is my go-to drink but definitely not at Dunkin!! I'll stick to their donuts and I want to try their breakfast sandwiches which look yummy. I'll have to get my drink from somewhere else however. read more

I wish I would have seen the reviews before I went there. I don't live on this side of town and just went to the nearest one. This must be the dunkin donuts that other dunkin donuts send their old donuts to die. It's like an old donuts home. I ordered 6 donuts, 2 krullers...stale. 2 jelly, stale and NO filling, one glazed, yep you guessed it...stale and one Boston which actually had some filling. This little guy somehow ended up in donut hospice....I made his day by enjoying the one somewhat good donut in the box. Good thing I got a nice fresh breakfast sandwich, and a coffee with were remarkable quite enjoyable. Just don't go....there's a gas station attached and I bet you a dollar a dozen that their donuts are fresher. read more

Be careful! They give you half of a coffee! So if you order and pay for a large only about half your cup is full. Not clean in here. Does a good business and seems like they need more people working here. Weird set up. read more