I was in the 39th street Independence, Missouri location today (9/12/15). Having only visited Starbucks a few times in the past few months, I am "new" to the coffee-world and Starbucks. Being the mother of a few young kids, it was nice to have a babysitter for a few hours and thought going to have a cup of coffee with my husband would be fun. We arrived around 8:30 am. A few people were in the store but no one was in line, they were all at tables. I approached the register. The worker was a younger girl with glasses and a black ponytail. I explained to her that I haven't been in Starbucks much and asked her for suggestions on a cold coffee-style drink. She looked at me like I was dumb. She said "well we have iced coffee". I said "do you have something cold and different you'd suggest?" She replies (still looking at me like I'm dumb) "different than what?" I say "I don't know, something different than iced coffee". She says, very smugly, "there's a menu right there". By them there was a man behind me. She says "can I help you sir?" She made me feel extremely unwelcome and stupid. I couldn't believe it. I went to Scooters coffee the other day and the barista was such a joy. Asked me what flavors I liked, etc. so helpful. Is this part of the culture or environment of Starbucks and I'm not aware of it? She wasn't busy. She was rude, dismissing and embarrassed me. I was kind, smiling and truly wanted a little help with the whole process. I would be grateful if this email could be forwarded to the manager of that store. Is this just "a Starbucks thing". Some stores just have a reputation of being that way. It really put a damper on my morning and just gave me a bad feeling in the pit of my stomach. I felt and feel very unwelcome at that location. I gave it two stars instead of one only because the drink I CHOSE was good. I contacted corporate. They sent me a $5 gift card. I didn't contact them to be reimbursed, so that was a nice gesture, however I was disappointed that the store manager never contacted me to follow up. read more