Really busy due to its location. They do know how to crank the drinks out and clear the line. Only issue is you've got to speak a bit louder when there is something going on at the center court below. read more

I might be able to get over the sub-par espresso, but not the rude service. Plenty of options to get coffee or espresso at Ala Moana, this one is on the bottom of the list. read more

Fast, polite, efficient. Kids know what they're doing: volume, detail, aloha. Tourists and locals shuffle through, as if on an assembly line. Hate the chairs which are too often filled, the weirdly neurotic visitors who can be rude over fighting for said chairs, the bourgie ones carrying their Vuitton and Armani and etcetera bags unthinking of the sheer waste, the occasional local homeless who haven't figured out to go to the Ewa Wing branch instead. There's no bathroom, of course, so you have to give up your seat to go to Neiman Marcus or the downstairs toilet stalls. This morning, grading students in my online classes and YELPing, I'm peacefully alone in the escalator-end seating area for a little while, as it's early, 8ish. Then this old haole male tourist with a small carton of SOY MILK (not from Sbux, obviously, as it's too teeny), sits RIGHT IN FRONT OF ME, back facing me, so close that I can smell his NOXIOUS DRUGSTORE COLOGNE. Like, there are literally 2 other tables to both sides of us with seats fully unoccupied, and he's plopped his scrawny ass down a half foot from my face. He twitches in his seat a few minutes, hangs on to the soy milk, sips his coffee, then is off speed walking towards Bloomies in a hot minute. Frick. Who the hell carries a mini-carton of non-dairy with them to the mall? Is he anxious about a soy milk emergency? No salads or artisanal lunch boxes or fancy sandwiches, but they have the basic breakfast microwave sandos. Plus all the sugary carby pastries you li'l heart desires. For slightly better ones, go to Island Vintage one floor down or Honolulu Coffee's 2 locations 1 floor up. But this place has FREE WIFI, so that's why I'm here. Crazies and all. read more

Don't purchase your coffee at this Starbucks in the Ala Moana Shopping Center. They are the most expensive out of the three located in the mall. Go to the in Macys or the one at the Ewa Expansion side of the mall so save money. read more

I'm telling myself that the service I received today is an anomaly. First, when I placed my order, I asked for a dome lid. The guy told me they ALWAYS put a dome lid on the Frappuccinos UNLESS they run out because they use those lids for the larger drinks. I said that sometimes they give me the regular lid since I ask for NO whipped cream. I prefer the dome lid and ask for it. When got my Frappuccino, the girl put a flat lid on the cup; I told her I'd asked for a dome lid. I didn't raise my voice or say it sarcastically. She sort of apologized, took off the flat lid, got one of the dome lids, and handed it to me, saying, "Here." There were no notations on my cup nor was there a printed label, with my order and any specifications noted. I checked my receipt; the only thing missing was that I'd asked for a dome lid. My name also wasn't on the cup even though the guy asked for my name. Maybe they were having a bad day, but I'm still amazed at how rude they were. This is NOT what I've come to expect from this location. I went back to this Starbucks today and spoke with the manager. I'm happy to say that I received the kind of service that I have come to expect at this Starbucks and left a very satisfied customer. read more

Yelp has finally updated their locations of the Starbucks in the Ala Moana area. This location maybe one of the busiest. The workers are awesome and the line moves quickly. read more

So let me just start by saying this is based on a few visits at this store, I actually made it out to Ala Moana this holiday season. I know I should expect the line to be crazy long but seriously they need to plan for that. The line was long and only one cashier was taking orders which I don't know why no one else decided to open. There were many employees there but doing something else I assumed. So of course they open up another register when I am next in line due to the other register having issues with a tourist from Japan, not sure if she understood the barista but she only had yen and the card she was trying to use was giving her issues. I saw what was going on so I decided let me just help them out and I'll pay for their order. The barista looked at me like I was crazy and called the Manager on duty, I basically had to explain to the Manager I was paying for their drinks since they were having issues and mind you they were there for about ten minutes by now, drinks getting watered down by then...the tourist kept thanking me and asked how they would pay me back but I told her no need to do that and happy holidays. I was just stumped that the barista needed to inform the Manager I was paying for their order, please train staff for scenarios like this...not sure what would have happened if I didn't pay for it. #payitforward read more

Usually pretty cheerful here but recently customer service went down. Rude, unfriendly and is interested in chatting with co workers rather than acknowledging you while you stand in front of the counter for a minute. I remember starbucks staff used to greet you right away once you are close enough to hear them. This girl also made a fuss about not hearing me but really every time she spoke once to me she turned her attention away as if I was a nuisance read more

If you want to go to a Starbucks, go to the one by Macy's. Just went here for coffee and the people were so rude :( I guess I still owed 60 cents and they kept shouting she still owes 60 cents even though I was standing right there waiting, they could've just asked me nicely? Even told the next person in line "Oh sorry the last customer still owes money" and I was like :((((( jeez I'm literally right here I just paid with a card and assumed the full amount went through. THEN when I got my drink they didn't even make it correctly... I tried to ask them how many shots of espresso were in it (all I ordered was a grande iced latte, I get one almost every day but I usually go to the drive thru Starbucks by Kahala Mall) and she put two fingers up and started ignoring me.... The color of my latte was extremely light and it just tasted like milk... I could tell they were irritated by me so I just left and threw my drink away. Really saddened by the entire experience. I'm not the type of person to complain and make things more difficult, I have rarely written any poor yelp reviews but I am crying in my car because of what just happened.... literally I have never felt so ashamed in my life. read more

Slightly confused about which Starbucks this is but if this the open air kiosk on the 2nd floor, it's the best one on island. The baristas here are always on point, friendly and smiling. They never forget to greet any and everyone even if it is busy. The pastry display case is always filled and looks awesome. My coffee is always made to point and tastes the same which is a plus. Their mobile order system is super fast and my drink is always waiting for me. Once again, BEST BARISTAS and BEST LOCATION read more

My favorite Starbucks! They always remember my name & my order every time! Great service! There's a Starbucks closer to my work but I walk to this one just because I look forward to seeing Vivian and the team at this location! read more

Worst service I've ever got. I understand that it's busy, but you should look at your customers face when you are getting their order. Also when I asked for water I was told that I have to stand in line again which sounded ridiculous to me. I felt rushed and that they do not care as long as the drinks go out. I understand it's a business but it's customer service as well. read more

Service is always good. Location is both in the mall but yet close to the parking lot so it's easy access if you wanna do a drive by. Very convenient for an early morning run before work especially because the mall is still closed so parking is abundant. It's located near Tiffany if walking towards the center stage you'll see it on your left. It's more like a kiosk. I work nearby so come here a lot and they always provide quick and great service. The menu is like all the other Starbucks but I do recall never having an issue with things running out (coconut milk) like I have with many other Starbucks. I do wanna add that one morning I made my order and was asked "is that all for today?" and I said yes and she said ok there's no charge but your order will be up. I was like what!? She said the computer was down so she couldn't charge me. I was like what business does that!? Hello Starbucks does! I thought wow why not just say sorry our computers are down so you'll have to come back. I thought that was so awesome. They value their customers time and business and wouldn't wanna turn them away. I'm gonna say this much that made me really think twice about what there is to lose if you don't appreciate your customers. They showed me that they do appreciate my business so you know what who cares if I spend hundreds of dollars a month on coffee it's worth it!! They deserve my business. read more

I just brought the extra large matcha water here and I told the cashier no ice when I made the payment. The guy who is Angel with dark skin made my drink and added ice in it. I told him no ice. He was super rude and said I did not say no ice. How bad the service from him! read more

The only Starbucks that makes my drink to the T. Customer service is awesome, especially Maile.

service sucks.. i ordered salted caramel frappucino and literally they only put tiny caramel and probably 3pcs of salt. like wtf??? for a venti???? the last time i got my drink was from starbucks by walmart and it was the opposite of what they gave me today here at the ala moana mall branch.. read more

Go to any other location at Ala Moana. There are two others, one by Macy's and one by Bloomingdales side. GO THERE. This location sucks because of the workers inability to make your order correct and the attitude they give you when you try to talk to them about it. Seriously, it's happened to me 3/3 times. I know customer service is hard but after awhile, rushes or being short handed or even rude customers are not an excuse for the workers constant bad attitudes. This last time, I mobile ordered a frap and a bagel UNwarmed because my cousin likes them but it's too hard for her to eat toasted. So they give it to me toasted but I know it's an easy mixup, figured it'd be an easy remedy. Wrong. The dude at the counter was super rude, ignored me at first, then interrupted and yelled that he couldn't hear me. Also he sarcastically tells his co-workers, "Oh she doessssnntt want it warmed now, do we have more?", as if I was being a brat. To top it off, my drink order was wrong too but I didn't even want to go back out of knowing I'd end up yelling at them. So... Only go to this location only if you're having a bad day and you need someone to take it out on, because then you'll be just like the workers here. read more