Ordered on the app for pick up. Warm welcome and friendly service. They have the seasonal merch available that were sold out at other locations. My coffee was ready and waiting when I arrived. Clean and organized interior. Tight parking, drive thru and gas station next door. read more

Starbucks - Coffee & Tea Near Me - Highland, California

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Doesnt look like the picture half the time, and my drink is literally 75% ice. Finished in 7 seconds and i weigh less than 100 lb.

Should the cashier respond whatever a deaf person trying to say in typing notes when asking questions. Because last time I bought a Frappe caramel ribbon crunch and it didn't have any topping crunch so they gave me a blend caramel ribbon crunch without topping that why I ask if you have a ribbon crunch staff are supposed to provide by saying don't have instead of paying. And as for the caramel syrup around the cup we don't like the PUMP SYRUP we only like the syrup sauce. Staff don't understand what I was saying when I said no pump just regular sauce. Then ask me to put in blend with the sauce, I said no just make th frappe how you make it just all I want was the caramel syrup sauce. Would be better for more respond when anyone ask questions. They should also understand how to read too if a deaf person cannot speak! read more

Starbucks corporate wonders why it's not doing well. See included pictures, I usually order a simple latte for myself but that seems to be too hard for baristas. A common issue in the inland empire in general is not getting a full coffee and when prices land between $6-$8 that's the equivalent of stealing. Since when has it become a standard practice to hand someone a latte that's 1/2 filled up? The contents of this venti fit into a tall cup. We are done with Starbucks and I hope the chain goes out of business. read more

Starbucks - 1/2 of a venti latte that was handed to me like this This is theft - Coffee & Tea Near Me - Highland, California

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Staff: The young man at the window was so nice. I unfortunately forgot his name. Quality: The food was as good as expected from Starbucks. My issue with the store itself was the condition of the outside of the store. We used the drive thru and could see trash littered around the outside in a couple of areas, mainly the outdoor area which does not appear to be in use. Now we were told they are closing for a few weeks which may be to update the store, but even if this is the case, there needs to be a minimum level of respect for the store appearance. Overall: If I am passing through again, I may stop by but I don't l know if I'll be back given the condition of the store. read more

Starbucks - the parking lot of a coffee shop - Coffee & Tea Near Me - Highland, California

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drinks didn't meet standards, presentation was horrible, would never come here again.

I'm a regular at this location I'm there 80% of the time and every visit is great, the drinks I order (same drinks) taste amazing every single time. Service is always on point. The new scenery inside and out is amazing. Shoutout to my friend for the pumpkin samples! read more

Thank you Starbucks for the kind words! I've been coming here for a little over 7 years to grab a coffee for my grandma. Always friendly and helpful. Enjoy coming to this location! Great staff and attitudes! read more

Starbucks - Great way to lift up the spirits Starbucks! - Coffee & Tea Near Me - Highland, California

It's always a shame to me when I have to downgrade my review of a favorite spot. Anyone who reads my Yelps on a semi-regular basis knows I'm a fan of Starbucks in general. This location was the first to open in Highland, and so has sentimental appeal to me. Recently the location shut down temporarily for a remodel. A few local locations have been remodeling lately so I admit I was rather excitedly curious. Today I was able to pop into the lobby to see what was "new and improved". Needless to say, I was less than impressed with the remodel. Where do I start? Firstly, they re-vamped the layout of the lobby and slashed the size of the customer lobby BY AT LEAST HALF!! As shown by the pictures I am posting, they've vastly increased the space occupied by the order/pick up area and relocated the kitchen to where the side entrance used to be. There are also only 3 small tables in the customer lobby. And they occupy a small area almost like an afterthought. To add to this, as shown from the pic I included, all wall outlets where someone might want to plug in a laptop or some other charger near the tables have been covered over by a wall plate. It's obvious to see what they are trying to achieve with this remodel. They are trying to increase the flow and efficiency of in-store traffic so people don't linger as long. This is all fine and good; especially since the parking and drive-thru situation at this location has always been a challenge. They have also removed one of the restrooms; cutting the number down to 1. However, Starbucks has always been a haven for people to be able to relax, socialize and even get some work done whilst enjoying a cup or two. To be fair, the inside is very clean, bright and airy. This is accentuated by the new large picture windows that have been installed in the front. But former customers to this location are bound to be confused and saddened by the new lobby design. I know I was. It's almost like they don't value the customer experience anymore that Starbucks was known for and are more interested in getting customers through the line and out the door. Talking to a couple of employees there, I was informed that quite a few other customers have said things similar to me on this. Yeah.. sorely disappointed. Starbucks, you fumbled the ball on this one. read more

Starbucks - Average public Wi-Fi speed here. Adequate, but anemic. Come on, Starbucks! You can do better than this. - Coffee & Tea Near Me - Highland, California

My go to spot daily!!! The best staff ever!!! The reason I'm saying they're the best is because it's very busy but they get you through the drive thru fast and your order is always correct!!! The coffee is always fresh and they have awesome recommendations! It's very close to the freeway which is perfect since I'm usually there before work!!! If you happen to go inside it's very accessible and quaint......I appreciate my local Starbucks!!! read more

Leslie at drive thru is always amazing. Her customer service is next level. She actually takes the time to engage with customers as we are waiting. I wish that all of Starbucks had a Leslie. Thanks for your stellar customer service Leslie. read more

so called supervisor is rude, everything out of stock couldnt hear me thru the speaker because I'm sick so pulled up to window and she refused service for not letting her know I was pulling up. I was there for a medicine ball. read more

There was no coffee, no ham and cheese croissant, and no cookies i was super mad and i needed something to wake me up but there was nothing.

This is the 2nd drink they made me with no foam? That's a good 2 inches of foam in a tall... complete waste of money. Never dealt with it being this bad at any other Starbucks. read more

Starbucks - No foam??? - Coffee & Tea Near Me - Highland, California

I mean my drink that I got today was a little off. Didn't taste like it did last time. The customer service was pretty good actually the place seem to be very clean. Although it does appear like they remodeled so seating is very limited here all right well good luck helpers. read more

Starbies, Thank you for always being there for me, especially while studying for my nursing boards. Johnathan and Daniel, you guys are amazing. Everyone here is the sweetest. Also, I'd like to apologize for my complicated orders- but thank you for always making them right and never giving me any tude for being so annoying. Love ya, Starbucks lover read more

Starbucks - heaven in a cup; made by the best baristas around town - Coffee & Tea Near Me - Highland, California

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Highland Boulder store... Jasmine doesn't represent this store well... Felt rushed not friendly... read more

on the app you can use 25 stars for cold foam, it will take off 1$ from purchase but Kristina was unable to do it at window, I was going to cancel order and order through app to use my stars but there was a line, she said because foam is 1.45 she can't do it, yet ordering from her location on app it immediately took the 1$ off, so figure it out. read more

Worst starbucks! staff are very rude. they really have to show it to your face that they are disappointed of you complaining. Came to drive thru 1/17/2024 at 2:25 pm... must check your employees. read more

When I asked why the lobby was closed and locked at 10:45pm I was told by the worker at the drive thru that the lobby closed at 10pm and the drive thru closed at 11pm. I said then change your sign and your website. I was told I was wrong and so I drove back around to read the sign in the drive thru and it stated lobby 11pm and drive thru 12pm. Even the website states they are open to midnight. I don't care when you close but put the correct time on your signage and website so I don't drive all the way there for nothing! read more

I came in to Starbucks on 27615 Baseline Rd in Highland,Ca and I had the worse experience here Wow!!! Didn't get a welcome when coming in, I had to ask if someone was going to help me after just standing there for over 10 minutes and no one letting me know if they were going they we were going to take my order. I order a pour over and I was giving something else, I was giving my food items very rudely and one of the managers Yésica ask if there was a problem and aside of being unapologetic she rolled her eyes and proceeded to say if you want to complain you can call the 800 # and complain there. I had a issue here years ago and honestly now I remembered why I stopped coming to this location. Very uncomfortable situation. On a different note the store was very very dirty, trash was up to the top, counters and tables were sticky and disgusting. I had to ask to have my table cleaned and also I was handed the wet towel to do it myself. (See Pictures for verification of what was stated above) read more

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This is the slowest Starbucks around. If you have an lot of time to waste this is the place for you.

I'm constantly and happy whenever I come to this location. My orders are constantly wrong regardless if I order via mobile app in person or at the drive-through. I've had multiple Bri says and I still always have the same problem I don't understand what's so hard? I literally ordered the same drink hot and cold I know how it should taste I know how many pumps are in it today I'm frustrated because I ordered a grande Caramell Maki Otto one shot of espresso with an extra two pumps of vanilla in person. I was given a triple caramel macchiato I can't drink that shit I'm going to get heart Papel Tatian and I'm stuck indoors all day working a 15 hour shift with no coffee now. It's really put a damper on my day they continuously do this to me it's really frustrating my boyfriend lives in Highland and it's the only local Starbucks I have to go out of my way to come here let alone go out of my way to go anywhere else. Attention store manager your staff really needs to get their shit together it's super frustrating. I've been nice so many times and today decided to leave a review because Ive had more than 10 horrible experiences. read more

Starbucks - They are currently closed don't waste your mobile order or gas this am - Coffee & Tea Near Me - Highland, California

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This is the closest Starbucks near me. I tend to go before work. If you're in a hurry, it's better to order inside or order through the app and pickup. The drive through can get pretty ridiculous. Sometimes you can get really lucky and beat the ridiculous drive through line before it starts. I really enjoy the atmosphere inside. The employees are all great. Great customer service! Great people, and quality drinks! Also, they remodeled and it looks great on the inside! read more

Honestly I'm not the one to leave negative reviews but hopefully some management can read this and really work on this location here on baseline they are very rude workers. I just left this location I went through the drive-thru Took a sip of my drink and it tasted water down so I went inside nicely asked if they could remake it and this redhead older lady refused to make it basically calling me a liar saying that my drink is fine it's not water down so I just asked for a refund she was very rude. I wasn't gonna argue back and forth for her to remake my drink so I went to another location instead I think the workers forget that the drinks here are pretty pricey us costumers pay good money to have a good drink but the workers here make the drinks like there cheap and carless and don't even take pride in the customers drinks! Make the drinks how you would want it being presented to you! read more

7 pumps of syrup / sweetener is 7 pumps. Not 1 or 2, and in this case and many others, 0. That's why I don't believe in the $15/ hr minimum wage. Its too much for their little effort. read more

Worst customer service , I asked them to remake my drink because obviously I wasn't gonna pay for a drink I was not gonna drink and she said what was wrong with it ,unfortunately I did not know but it just didn't taste right and she got a attitude and laughed on my face rolled her eyes she needs to get brought upon attention . She had braces read more

idk why this has a two start rating.... there was a boy who helped me out yesterday he looked caucasian with blonde hair. I had ordered my drink and pastry at the wrong location. I came in thinking my drink was at this location and i was wrong.. I accidentally ordered from Highland. The boy was nice enough to offer to make my order for me there at this location. I didn't get his name but thank you so much! My drink was good, made fast and made my day!! read more

Came in today to get a drink and it tasted like sink water and most of it was foam a $6 drink that was nasty and unsettling I wanted to go back and tell them but I was in a time crunch for work I've never been so disappointed in a drink I will never waste my money at Starbucks again it's over priced for horrible drinks and has poor customer service. read more

This Starbucks is right off the freeway and super packed during commute hours for all those getting on and off the road to and from work. Although the line is ridiculously long AND mobile orders seem to be I save as well, the baristas and cashiers are still kind, and moving briskly to get the job done! I waited about 20 minutes for my mobile order, but I wasn't in a rush, so if you're in a time constraint, order before leaving home. The drive through seems to move pretty quickly as well. read more

Great store but terrible access. They did all of this road work over there and it's a death trap going in and out of Starbucks. Hopefully they fix it soon... read more

Ordered five drinks and two items from bakery on the app. Went to pick it up 4 cold drinks 1 regular coffee with half-and-half. When we arrived The coffee was on the counter and the barista said it will only be a minute for the rest of our order. We waited 9 minutes. I asked about my regular coffee being cold and she felt it and said "it's still very hot" and walked away. Got to the car got on the road went to take a drink of the "still very hot" coffee, and it was lukewarm. I called, asked to speak to a manager and an employee that sounded like she was a high School Cheerleader told me she was the manager and that, we should've complained. They would've replaced it. We did complain. They didn't replace it. My money, not theirs paid for that order! Horrible service!!!! Sad to say, they get away with it because there's nothing you can do once you get your order , get in your car, turn right and get on the freeway there's no getting off and coming back. It's just not worth it.! read more

This location is going downhill. Not clean. Mess up $6 drinks and run way behind. They also face drink labels in so customer get to touch all the cups to locate their drink, fantastic for covid. The pick up area is particularly dirty today (on top of way past time to pick up the mobile order I placed before arriving). read more

I accidentally send a mobile order to the wrong address. When I showed up here I was trying to figure it out. The locations had the same main street just different cross streets. While I was asking questions from the guy at the register a lady behind the counter began yelling at me from across the room that I had the wrong address that I had to go to the other address in order for them to fix it. she repeated several times the cross streets as if I didn't hear her the first time. apparently they are having a bad day, it was my fault that I sent it to the wrong address however I don't feel I deserve to be yelled at because I don't have the locations address is memorized read more

Ordered 2 Frappuccinos and Java chip and a Caramel ribbon crunch. Both tasted amazing and were filled to the brim. Customer service was ok through drive thru. read more

Better than the other Starbucks because of the simple fact that they are open inside and they have faster service with both inside and drive thru. read more

This location is always hopping! The drive thru was full and there was a line. However, the service is very consistently top notch. They had my drink out in just a few minutes despite all the other people they were serving as well. Don't expect to get a close parking spot here. The parking lot is very small. read more

I bought a large blended matcha green tea Monday and it wasn't even a full glass. It is to much money to be less than full. I didn't notice I was down the road and didn't have time to drive back . Thats the last time I will buy another drink from Starbucks. read more

Starbucks sets the bar high - we expect a premium product at a premium price. Most Starbucks understand and deliver on this brand promise. Not the case here. This one is at the base of the mountains leading up to Big Bear. I stop here frequently and can confidently say that this location has consistently under-performed for years. The quality of the beverages varies wildly, the staff is disorganized and slow, the care of the facility is badly lacking. Trash outside it always overflowing, the patio area hasn't been swept, much less washed down in years. There is a better run store a few miles down the road at the Mountain Grove Shopping Center. If you can, try that one. read more

Starbucks - Trash overflowing, tables haven't been wiped down in weeks, patio needs hosed down, chairs in disarray. This is how this place opens daily. - Coffee & Tea Near Me - Highland, California

This Starbucks is always so slow. The workers inside are all very rude and seem as if they are so unhappy working here. For not being open inside I don't know why the line takes so long... read more