This Baskin Robbins location was great. Friendly lady working which i assume was the owner. She was nice and very welcoming. The store is well maintained. Lots of yummy treats. Ice cream scoops aren't skimpy like other locations. They give you nice fat scoops! We both got a double scoop that we ate in house. Then we grabbed 2 to go qauart and one fresh packed. Overall we really liked this location and it most definitely will be are go to Baskin Robbins in thr future! read more

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Closes at 10pm. We arrived 9:45pm.. already put half the ice creams away. Look liked it hey wanted to leave early. 10pm is 10pm.

I stopped by for a cold pick-me-up. On this early evening the parking was easy and plentiful. This place was empty, so service was super quick. I had a Very Berry Strawberry scoop, see my pic. Overall it was okay. It was nice and cold. The strawberry fruit in the ice cream was either bits and pieces, or berry compositions. These had a nice cold bite, but lacked any depth of strawberry flavor. The strawberry ice cream's flavor was mildly flavored. The ice cream itself was somewhat creamy. read more

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Do you that they charge you for the toppings that you put on your Sundae they are not free anymore

Always delicious and love the coupons we get. Like everything it is expensive but always consistent.

Really speedy service and clean establishment. Line moved quickly and I really appreciate the amazing service I received. Keep up the great work & I'll be back! The ice cream shakes are next level and you can add bananas. read more

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In my opinion nobody can beat the taste of this ice cream!!! The staff are always nice and friendly!!! Love the hours and my family goes here weekly! I think it would be great to have more seating since it is ice cream and you want to enjoy it asap!!! Nice clean place I recommend going here all year round!!! read more

Since when did they start charging a dollar for whipped cream on milkshakes? This is the first time I have ever been charged for that, plus I was not told that there would be an extra fee which would have allowed me to decline if I wanted to. I did not see the additional fee until I looked at the bill. I am not sure if that is a new thing or something specific to this location but I am unimpressed....I'll stick with R Burger, their shakes come with whipped cream and are much better! read more

Baskin-Robbins - Extra fees for whipped cream? - Ice Cream & Frozen Yogurt Near Me - Highland, California

The workers are friendly and the place was well kept. Always a great place to stop by for a quick treat :3 This was my first time trying pistachio ice cream and it was light, sweet, and creamy while the strawberry cheesecake was sweeter and very cheesecake like! read more

Baskin-Robbins - Pistachio Almond & Strawberry Cheesecake - Ice Cream & Frozen Yogurt Near Me - Highland, California

My husband and I had been riding our bikes when we got caught in the heat longer than advisable. We stopped in the Baskin-Robbins to cool off, recover, and enjoy a fruit smoothie. We were very impressed by the patience, kindness, and wonderful customer service we found at this location. We highly recommend this business. Thank you so much! read more

Baskin-Robbins, or 31-Flavors as most of us Gen X'ers grew up calling it, is always a good spot to finish the night off with dessert. The employees here are efficient, writing down your entire order, then cranking them out and handing them off to you while you wait. There is typically a line here, but don't fret, it's worth the wait. Plenty of parking on State Street, and some benches nearby to sit and enjoy your cone, cup or sundae. read more

I've being going to Baskin Robbin's since I was a child and now like to take my own children. However, if you want to experience the nostalgia of going to the ice cream shop with your kids pass on the location on Baseline in Highland. The last handful of times my whole family has been treated so rude and as if we are a bother to the two girls that work there. They want you to pick your flavors as soon as you walk in and are annoyed when you're not quick enough. Then they expect a tip when they can't crack a smile or even say thank you. If you don't give them a tip you'll get side eye. Don't worry they've enough dirty looks to go around to your children as well. Which makes your kids feel like they are doing something wrong. The owner should work on a hello himself and customer training for his employees. It can go a long way. I don't want to spend my money where I'm treated like a nuisance. read more

Been going there for months. Today we went in because my wife and son wanted a shake. Both were extremely runny. My wife didn't even end up drinking hers. The ice creams well you can't mess that up because they come made already. I don't know why but we were too embarrassed to even go back to ask for a refund. Probably won't ever go back to this location. We all regretted not making the extra drive to R burgers. read more

Wanted to get myself a treat since I just got my vaccine shot and noticed this place was nearby. I wanted strawberry but it was almost gone so I opted for the cherry jubilee. Taste delicious! read more

Baskin-Robbins - Cherry jubilee - Ice Cream & Frozen Yogurt Near Me - Highland, California

Crazy how rude and depressed they look working there, horrible service. Walked in with my son and he kept saying hi to the employees (he was happy) nevertheless employees seemed bothered. Good ice scream horibble staff they need customer service train for some shit. read more

We came in for ice cream, my two daughters wanted a unicorn ice cream, one of them ate the others "unicorn decoration." I asked the person behind the counter and they gave me one. I asked if I needed to pay for it, and they said no. This place has been a childhood ice cream parlor since I was a kid. Not this place in particular, but, the establishment. We'll be back read more

By far the worst customer service I have ever experienced. My boyfriend signed up for the birthday scoop and the app put his birthday as the wrong date ( he used Facebook to sign in to the app so obviously it was the app glitch and not him putting the date in wrong). We showed the girl the app, showed my boyfriends ID to prove it's his birthday and she wouldn't give him a birthday scope because she didn't have a barcode to scan. But what difference does it make if you just throw away the ice cream anyways? Couldn't you just be a decent human and give someone a scope of ice cream on their birthday? The initial girl who we talked to, I'm assuming is the lead, refused to make eye contact with us and immediately went into the back room when we questioned the app changing the date. This is the most unbelievable customer service I have ever witnessed. My boyfriend literally just said "Baskin Robbins ruined my birthday" read more

I have purchased ice cream cones for kids at this location and great experience place is well kept and clean. I ordered cake for my daughter and son. The picture both online and even more in person based on their folder selection shows a Tiffany color look alike. (More on turquoise-side). Not blue. I added pictures. Now listen a cake is a cake but my decor is not blue. The questioning by guests with blue cake? We all just laughed, like The Who cares it's a cake? And, " heyyyy it's highland BR they likely only had blue!" So whatever. The subtraction from a 5 star is the fact that the manager does not apologize and instead tells me the cake is blue like his store picture album. Really? Look at your blue cakes (I added sample picture of what their blue cakes look like). So a simple "I apologize" and that's it's! Thank you but don't deceive me. Blue is blue. He was rude about it. Like tables turn on business/customer. I'll commute to Redlands BR. read more

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Love the ice cream, but too bad customer service sucks ass. We (my mom and I) went today (May 29, 2018) and were helped by Tamara. No problem until we got to the chocolate milkshake. I didn't think it was gonna be so hard to make one, but according to her, it seemed pretty tough. As she was ringing us up while her coworker Stephanie finished making the shake, she decided to tell her that she "made fucking chocolate milk" right in front of us and other patrons. Then, Stephanie didn't rinse nor change the cup, so now it was gathering bacteria from the leftover "milk" that Tamara left over, and she poured the shake into the cup. So my mom asked for their names and corporate number, and that's when Stephanie said her manager would be there in the morning and sarcastically claimed that "I can be there too if you want." Do yourself a favor and drive to Cold Stone in Redlands. Better ice cream and way better customer service. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Highland, California

Change your hours if you're not going to serve up until closing times. Showed up 15 minutes before closing and two female employees were sitting at the customer tables on their phones when I walked in and they said they were closed. Door was unlocked and sign said open until 10pm. When I walked out they continued sitting there on their phones and a few minutes later another customer walks in because the door was still unlocked and it wasn't 10pm yet and again they tell him they are closed. Change your hours and lock your doors if you don't customers to come in!!! read more

Had never been to this location. I was looking for something different for my sister's birthday. We were having a BBQ and it was hot do we opted for ice cream cake. I was originally going to head to the redlands location but since I was already heading to the albertsons at this center I decided to go to this one. Honestly best decision I made they had a wide selection of cakes. Not only did we get her a cake but we also got a packet of mini cones with a variety of ice cream for only $12.99 how awesome is that. For all those having get together during the summer or little children's bday parties that's they way to go with the mini cones. read more

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Service with a smile and that's so important when you're treating yourself to something like ice cream. I really like the management and new owners. I took my daughter and father to ice cream on a whim last night. My dad was so excited but quickly dropped both scoops off his cone onto the ground. I was more than happy to pay for the double scoop of ice cream again but the owner said he felt bad and would not ever ask anyone to pay again. I was so appreciative. I just put the money in the tip jar instead. These are the kinds of gestures that go a long way. read more

This is the best Baskin-Robbins I've ever been to. It was super clean and very professional. There was one worker there who caught my eye. She helped me with my order and she was very attentive. She had glasses and she had a very cute smile. She made me feel very welcomed and I would definitely go back 1000000% read more

Cashier 6122 Huot terrible customer service. If you dont like your job , quit. First and last time here.

Don't miss family night on Tuesdays. This is a quiet BR compared to the traffic that the ones in Redlands gets. There is indoor seating only and the staff are friendly. The ice cream cakes seem over priced IMO, but where else are you going to get one? They're in stock and ready for you to swipe your credit card. read more

This is my favorite Baskin Robbins to come to in the area. Best customer service you'll get in the area. The best vibe from this chain in a while. I'm genuinely happy coming here. Very informative and friendly. My girlfriend and I will continue to come here. I wish they wore name tags more cause I'd give everyone who works here currently a shout-out. read more

Noah was absolutely amazing! Thank you for providing the best service! Love coming to get my favorite ice cream on my late night cravings! read more

I was the only person in the place. Stood at the counter for a long time. Workers were in the back, and glanced at me. Finally after several minutes another customer came in, was greeted and welcomed, which they helped right away. Another woman came in, and one of the girls working, happily greeted her right away. Now I had been first in line, at the counter and I asked the three young workers if I was invisible. They just gave a zombie look. Youngster didn't get it. I was not greeted and I got run around to help latecomers. She rudely declared "What did you want?" in a not very nice way. Instead of getting what I wanted, she yelled for someone in the back to come to the front and get it. That took a few more minutes. I realize I am old. I realize I am by myself.... a single old white man. Don't rub it in by acting rude to people. You're not all that, and the ice cream is way overpriced anyway. Many many one star reviews, by other's explain the situation perfectly. I guess BR's doesn't read their reviews by customers because they don't care read more

This is the best baskin robins I've ever been too, Madison is the nicest and has the best smile ever so welcoming and gave the best ice cream scoops will definitely come again ! read more

after a long day came here to get some ice cream with my partner and as soon as we walked in we weren't greeted the guy working had his friends sitting by the counter and was talking to them after we approached the counter he walked over and didn't say a word just expected us to start ordering now even a greeting or anything then had no mask on during a mask mandate and also no gloves on when getting the ice cream and also long hair no hairnet or anything asked for bananas on ice cream and cut them way to big just no care in the world no uniform on or anything just basketball shorts and a t-shirt, least the management can do is care but seem like they don't. would give 0 starts but i don't have a option for that, take a short drive to cold stone in redlands it's way better. read more

My uncle and I came in it was almost closing time the staff was cleaning and I haven't been to 31 flavors in such a long time I was surprised at how many different flavors had changed like where's the vanilla or cookies and cream but what was cool was that the many variations of ice cream not just plain 31 flavors I loved it. Also Noah did and excellent job my uncle and I were fully satisfied he had a triple scoop in the bowl I had the double. The crew was awesome they really worked together as a team. I will be. Back. read more

I would like to say I have visited plenty of Baskin Robins in the past few months, This is one store I highly recommend . As I walked in the door, I was greeted by 2 friendly female employees and also offered a sample of the flavor of the month (Pumpkin Cheese Cake). The service was wonderful, staff very friendly & very professional. The staff always kept a smile even after I changed my order 3 times and refused the flavor of the month. The quality of the ice cream I ordered was delicious, I would definite recommend this store to anyone. Customer service is very importantly , and me being the HR for my company I took notice of that right away. Regards Sandra G. read more

Tuesday nights a scoop is $1.50 for the regular scoops. So yeah, I'm here every Tuesday. The owner lady didn't see me last week and was all "Hey you didn't come last week!" and I protested and the scooper guy backed me up, and owner lady said she'd check the tapes. haha AND THE LUNAR CHEESECAKE ICE CREAM CHANGED MY LIFE. I have been trying every other ice cream here and nothing is as good. So sad. Update after a few Tuesdays: the owner's daughters are kindof... wild? No, that's not fair, they're probably cooped up in the back after school every day. I've seen them hoola hooping in the main customer area (one of them "accidentally" getting in her sister's way, classic) and chasing a young custmer around a table. He looked like he was having fun and all, but it would be nice if the owners could manage their kids a bit better. UPDATE: new manager. So the kids are gone. On the other hand, they're playing Air 1 radio which is really annoying. It's ice cream, not church, people. read more

They let me use a coupon from another store because the other store was closed due to a power outage. They also have good coupons. The manager was very friendly, although he was working alone and so service was slow. Even still, I appreciate when a manager gets his hands dirty. Not sure if all the other people just didnt show up that day! I'd be back regularly. Side note: I like the quality of ice cream at Thriftys better but the choices are better here. read more

I am FURIOUS. Worst service I have ever gotten anywhere!!! Can't remember his name exactly, might of been Noah?... I went for some ice cream with my daughter and not only did it take over 5 minutes for us to be noticed and waited on, but then we were given extreme attitude and terrible service. And THEN the young man had the nerve to hit on my daughter. Never again will I ever feel comfortable to get ice cream from there!! 10/10 don't recommend read more

Just ok! The owners have their little girls about 3 and 4 years old running around the place and behind the counter. When you pay for something with the cashier...the little girls sometimes grab the money and play with it. The cashiers...do not know what to do as....heck they are their bosses kids..right! So, I stay away from this 31 Flavors and go a few blocks down to another...that does not have seating...but I just go home and eat it! So...get rid of the kids...running around the tables...while I am trying ti iPad and relax with ice cream. Then maybe I will be back. Until then...do not think so. read more

When you spend that kind of money on ice cream you don't expect it to have chunks of ice in it. Yuck.

My order got messed up. I ordered something but was given the wrong thing. When I got home I realized it was the wrong ice cream flavor. Thankfully I was able to go back to the store 2 hours late and Anissa helped me out. read more

I ordered birthday cake online at this store and when we arrived at pick up time the cake was just being put together...we ended up being 40 min late to the party... and the cake seemed small for the price. I wouldn't order again read more

I had ordered an Ice Cream cake for my daughter's birthday from Baskin-Robbins in Highland. Wanted it with Halloween decorations. The cake turned out so darn cute. When my daughter saw it she was ecstatic. She said "it was decorated better than she had ever seen." I stopped in and spoke with the manager and told him he had done a wonderful job with the cake and the decorating. Just wanted to pass the info on to all of you who are thinking of ordering an ice cream cake with a decorating theme in mind, they will not disappoint you, Carole L. read more