This review is a cumulative review of my first and last (second) time going.
My sister recommended this coffee shop after being loyal only to Slow Bloom, Fireproof, and Dutch Bros (I know I know). However, this coffee shop gives them fair and strong competition.
Food -- Did not have food, but noticed many ordering. Would recommend the cafe to use reusable dishes for in-house dining. Its more eco friendly as well as elevates the experience (colorful dishes/mugs/glass cups would be cute).
Drinks -- HONEYYYY their menu has amazing options which is a necessary component for me (personally) for a good local coffee shop. They have a large selection of flavlors and foams. I will say, I got their banana foster with banana foam and it was way too sweet (even though I got it 50%), so the next time I got a plain oat milk latte with banana foam and it was 10/10. My grandma and sister love their san bananan matchas and my family loved all of their drinks as well.
Ambiance -- location is great, there's plenty of parking available, the cafe itself is in a large venue with plenty of seating. Some of the seats are stools though which can be uncomfortable. The decorations are ok, a little too industrial for my taste. In my opinion, the cafe could use some color and warmth.
Service -- this is where the cafe can improve immediately without much more (if any) investment (money wise). Customer service is great. You get to the counter, they're patient they give recommendations they take the order do the modifications. Great. However, the line can be out the door and it is so SLOW. Slooooowww. I know that other busy local cafes are just as busy (if not more) and they have 2-3 cashiers. This place needs at least one more cashier at al times. On the same note, the wait time to get drinks is incredibly long. The first order (6 drinks) took about 25 mins to get. While I know 6 is a lot of drinks, it is still a long wait. They could use a more efficient line system or more baristas. The next day, I had to catch a train to go to LAX and so I asked the barista, after a 15 min wait, if they could make my drinks. It took another ten minutes to get my drinks and I made it to the station with only 2 mins to spare. If I would not have asked and if they would not have kindly made them I would have missed my train. However, I think a reasonable wait time would be like 10 mins. I say this based on the experience and quality of service I get form local coffee shops w/o drive through in the area.
How the coffee shop can get FIVE STARS from this verified Yelper: reduce wait time to place the order and reduce wait time to receive the order. How can this be done? I would suggest an extra cashier to help with the speed of the line and either a new system or more baristas. The new chairs, new decorations, and warmth to the cafe would be nice, but not necessary for a 5/5 since I know they are a small shop.
Overall, I will continue to support this local coffee shop and am excited to see their progress, improvement, and especially their seasonal drinks. read more