Place is disgusting. Filthy. The floors are sticky, the tables are dirty, the restrooms need cleaning. I watched the barista make my drink using a dirty glass. It still had the matcha green in it from the customer before me. I ordered a pink drink and she didn't put the strawberries. I asked her about them and she gave me a confused look "oh you wanted the strawberries?". YES! Otherwise it's not a pink drink! The drink was super watered down and I'm afraid to drink it because I can't have dairy. I have no idea if the drink before mine had dairy. The drinks take forever! We waited a solid 30 minutes for drinks that we ordered through the app. The ratings on this location are overly generous. One of the worst Starbucks I have visited. read more

Starbucks - Watered down pink drink - Coffee & Tea Near Me - Glen Allen, Virginia

Friendly staff inside. I was greeted upon walking up to the counter. Clean inside with plenty of tables inside and outside. I had a bagel with cream cheese and a vanilla sweet cream cold brew. I enjoyed both. A nice place to catch up with friends. read more

My seven dollar latte taste like a hotel coffee that somebody dumped an ashtray into. This location usually isn't good.

Worst SB in the region. Today my Caramel Ribbon Crunch Frappuccino was the consistency of a glass of milk. The pupcup was liquid whipped cream. And the cold brew was bitter. read more

Extremely rude service. They made my drink wrong and then had an attitude about it and continued to cut me off while I was talking.

Oh Starbucks, this was a bad experience. Hated the food, one drink was ok and the other one not so much. The bad- Please do yourself a favor and not get the egg bites. I ordered the ones with pepper, it was very oily from up top and under cooked inside. I had to throw them away after eating a bite of them. I was in hurry and didn't have time to go back to Starbucks to try to tell them to make it again. This location has drive thru that is extremely slow, however it's not a busy location. We waited awhile for our order. Bad to decent - My niece's iced caramel macchiato was watered down with ice almost melted. My matcha latte was good. I don't plan to be visiting this location anytime soon when I'm in Glen Allen area. But there are other Starbucks in the area which might be worth visiting before going to this one again. read more

Starbucks - Close up veggie egg bites - Coffee & Tea Near Me - Glen Allen, Virginia

Worst starbucks around! Several times I have had issues with them making my coffee but forgetting the coffee part leaving me with a cup of flavored milk. They have been rude countless times over the years I've lived near them and have repeatedly not known how to do simple tasks that are parts of their jobs like: refund for items that you have ordered that are not in stock, gift cards or even just making the drinks. They are constantly inconsistent and overall terrible. Their hours are not correct half of the time, their service is terrible and the product is bad. Really disappointing. read more

FIVE STARS! My order was wrong but they told me to keep it and quickly made the correct order. This is great service and how you should treat your customers :) Please send my regards to the baristas! read more

We ordered a tall hot cappuccino and a tall hot chocolate in drive thru and when we received the drinks they seemed very light weighted and when we opened the drinks they were only half filled . This was not the first time this happened , few weeks before this incidence I had ordered a hot caramel macchiato and it was the same , the cup was only half filled . Very disappointed and not worth the price you pay for these drinks . Will never return to this store again . I have been to Starbucks near shortpump and this was not the case . All drinks come completely filled . read more

Starbucks - Half filled cappuccino and hot chocolate cups . - Coffee & Tea Near Me - Glen Allen, Virginia

I come here every single day and have ordered same exact thing for the past 18 months. Today I ordered my usual, got to to the bottom of my drink and found this inside. Need answers. Quick. read more

Starbucks - a bug in a cup of coffee - Coffee & Tea Near Me - Glen Allen, Virginia

I almost misseed this Starbucks, its as new building and I pulled up around 730pm..it looked completely closed. The blinds were down, and you couldnt see lights on inside. It wasnt until someone else pulled up and went inside that I realized they were in fact open. I ended up with my favorite hot tea.. earl grey latte.. cant complain about that. read more

Starbucks - Coffee & Tea Near Me - Glen Allen, Virginia

Here we go again. I live right at the Starbucks. That's the only reason why I come here. I went and got my usual Venti iced coffee, light ice, no classic, heavy cream, and five Splenda. Once again, The Nuckols Rd., Starbucks continues to not add Splenda to any drink. This time while sitting in the drive-through I tried my drink and there was no Splenda. The cashier was very nice he actually went and got five Splenda open them up and put them in a cup and then helped me add it to my drink. I asked him why is it that this is such a consistent problem why are they not able to add Splenda? All he can say is that he's so sorry and he can check with the person that made the drink. And these people just don't care. Again, the only reason that I even come here is because I literally can walk out of my house drive two minutes and get a coffee. And don't you love when the little pop-up appears on your phone asking for a tip. Why should they even get a tip when they can't make a drink correctly. Again, shows a severe lack of attention to detail. read more

Starbucks - The Knuckles Rd., Starbucks continues to not put Splenda in the drinks you order. Make sure to try your drink before you pull away. - Coffee & Tea Near Me - Glen Allen, Virginia

I love this store! The people are so nice and friendly, and the location is great. Very clean store, and a perfect place to relax and study for upcoming tests. read more

Worst service ever. 10 min waiting for a simple coffee finally just walked out. Guy in front of me was there when I walked in he finally got so fed up he nicely and quietly asked what was going on. Answer was " got a lot of mobile orders that's the way it is". The cashier would have to know it was going to be a 10 minute or more wait but didn't say anything. Also not like they didn't see me and five other people standing around for 10 minutes and no one said a word. As in, will be with you in a minute or sorry we're working on it. Nothing. I will go out of my way to make sure I never go in this Starbucks again. 3:45 PM on a Sunday. 4 people working there read more

I've been going to this location for years we live right down the street and I'm ordering the same exact thing and then all of a sudden they have a problem with it and very rude about it. It makes me so sick that they are so rude that I do not want to return there again.. completely lost my appetite for Starbucks. I hope mom and pop coffee shops would make a come back so we don't have to deal with this corporate bs. read more

Love the change in location! Much more easily accessible and has a drive thru now, though I always opt for ordering through my app and picking up. It's never too busy, even on weekday mornings before work, they'll have a drink out within minutes, so I'm never worried about running late. Seating is also a lot more available at this new location. Staff is friendly too- overall no complaints! I'll definitely be here all the time to get some work done with some coffee. read more

Worst Starbucks I have ever been to. No matter how busy always a long wait for your drink. Staff seems eternally confused. When they were in their smaller location across the street, they were phenomenal. Hate that because they got bigger, they lost all their customer service. read more

Made a pit stop and the service was phenomenal Very clean, and they really prioritize their customers. Best Starbucks I have been to!

Ordered 3 drinks and a cake pop from here today through drive thru, one of our drink orders was an iced tall chai and when we drove up to pay and receive order (which took a while) they gave us a hot chai instead of iced. Husband kindly said we ordered an iced chai and the lady was super annoyed, closed her window, remade it super quick and handed the drink to my husband. He said thank you so much and she slammed the window closed again. Service was slow and horrible. Called the store instead of going in (cause covid) and asked to speak to the manager. Like damn lady, don't be mad at us that you screwed up placing the order in. read more

When I did a mobile order for 5 scoops of matcha and looks like maybe 3! I'm so disappointed The constant change in staff really is affecting the quality of product you are providing! Please get it together Starbucks and do better with your training!! read more

Love Starbucks! My favorite drink is the chestnut praline latte, unfortunately this is a seasonal drink so it is only available about 1-2 months of the year but, that is probably good for my bank account and my body! I really enjoy the new butterscotch drink, although it is extremely sweet but, the baristas are always happy to tweak it to your liking. The other things I would recommend from Starbucks would be the cheese danish, ice coffee and the caramel macchiato. Starbucks has the mobile upload feature as well, if you haven't tried it out, I would highly recommend doing so! It makes for a painfree strabucks pick up! Happy Coffeeing :) read more

Starbucks - Cup of Christmas Cheer and they also welcome service animals! - Coffee & Tea Near Me - Glen Allen, Virginia

Absolutely the very best place in town to wait 20 minutes for a cup of coffee that's just okay.

Wonderful staff. Saw the girl working the window patiently helping a person who didn't know how to pick-up an order. She was friendly and sharp! read more

I ordered a Venti Flat White coffee this morning, $5.78. I received a 1/2 cup of foam and a 1/2 of coffee. Apparently the barista needs to re-visit what a Flat White is - very little foam - not a Cappuccino read more

4 weeks without their scanner. Service is super slow and consistently slow. Very surprising for Starbucks.

Expensive, but that iced-chai tea latte makes even the worst day better :) read more

Starbucks - Coffee & Tea Near Me - Glen Allen, Virginia

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Very friendly staff that is nice to talk to and genuine. None of the ridiculous "shouting my name and order as loud as possible from one employee to another" nonsense that you see at some other stores. There is a small amount of indoor seating and some outdoor seating as well. Parking spots in front fill up quickly in the morning hours, although there is a larger lot just a couple of hundred feet away. read more

How can you not give Starbucks a 5? The only thing wrong with this place is the difficult location, but they are moving soon so that will be fixed. they have quick service and great coffee! read more

My favorite Starbucks by far. The staff is friendly, fast, efficient, consistent and knows the regulars by name. Oh and the coffee is great. The baked goods, snacks and sandwiches are decent as well. I would like it even better if the parking situation was not so challenging. read more

I have a continued experience of poor customer service. Extremely unfriendly. I stopped going for about 3 months and when I visited this evening it was the same poor service. I was the only customer in the establishment and after he gave me my drink he threw my straw on the table while my hand was out. No apology afterward. No "have a nice day". No smiles--at all. They behave as if customers are a bother to them. I will not visit this Starbucks ever again. read more