Cozy historic building Starbucks. Went on a Sunday and it was not crowded. Sad they ran out of a few holiday drinks, but still yummy read more

Starbucks - Peppermint Mocha - Coffee & Tea Near Me - Franklin, Tennessee

Second time I've been here the ambience is wonderful. There's plenty of seating and two entrances. If you want to park in the back lot or try to find parking on the main street there's an entry for both. The staff is very pleasant and they have great breakfast options as well read more

Honestly, was so impressed by this Starbucks, because of Paul. He has this sense of calmness that is contageous. Now we come here because of Paul who works at Starbucks. Paul is such a kind, hard working and helpful employee!! Aside from all the above, there's nice outdoor seating and good A/C inside if you're too hot from the Tennessee humidity. read more

Food 5/5-Usual Starbucks tasty frap but Service -was also 5 stars. Split a drink with my fav friend and the barista (KS) made both halves as pretty as just one . Thank you for great customer service! Location 5/5 Facility -5/5 nice reuse of an old historic building. read more

The downtown Franklin Starbucks (in contrast to the other Franklin locations) offers the best urban communal vibe for this area. It feels like you've walked into a NYC or Chicago type coffee shop with its spacious seating, hustle and bustle movement, brick wall / cognac leather chairs, and the friendly staff. It's by far my favorite; however, walking is ideal as parking is limited and tricky - a few street spots and a few back lot spots that are not easy to get in and out of. Starbucks level food & drinks as always, never disappointed! read more

Starbucks - Coffee & Tea Near Me - Franklin, Tennessee

Ok so are you guys under the influence of something that makes you very slow to think and do? Wow! Like WOW! My order? 1 sandwich, one grande coffee with extra shot of expresso, no foam, no whip, and a glass of water. What Do I get? 2 sandwiches, one venti drink missing the shot of expresso, all the foam from every previous order rather than milk and an almost 30 min wait, and that doesn't include the wait to place the order. They did skip the whip so yay! Blows my mind. I don't know what's going on but not good. read more

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This Starbucks is located on the corner of Main and Fifth in downtown Franklin and for the most part is a solid Starbucks location! As with any downtown location, parking can be a hassle if you are not lucky enough to get a street spot, but there is a large paid lot directly behind the building and they even have a backdoor entrance/exit for those who have to park there. For the most part this is your standard Starbucks location, the only thing that slightly differs is the staff. As with most locations, they are always busy and the drinks stack up on the counter quite easily...most other locations yell out the name when drinks are ready, however the staff here just sits it down and lets us figure it out. This causes confusion and a lot of people aimlessly standing around waiting on their drink that may or may not be ready. This location is geared more towards grab and go. They do have a few tables, but it is a smaller footprint that many standard and detached locations. Overall, solid Starbucks that I have and will continue to visit when I am in downtown Franklin. read more

Liquid hot rich hugs in cups lovingly prepared by coffee barista artisans! I like to sip the wonderful blend and let it tantalize my soul with its powerful beauty. Coffee enriches life! Lights the soul! And engages the mind! Starbucks you are a joy in a world that needs more of it! read more

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So I just received my grande White Mocha this morning. I went to take my first sip, and the coffee is completely burned. You would think that a company solely devoted to one key product would know how to make it perfectly. Attention Starbucks; please provide better training for your employees so that they know how to make coffee. I understand it can be challenging to make decent coffee, however, it's not complicated. I'm assuming like any good corporation, Starbucks would never read this review nor really care about customers, but I thought I'd post it for the benefit of other folks interested in going to this location. For those I think that this is perhaps an isolated occurrence, it has happened many time at this specific location. If you prefer terrible tasting and completely over roasted and ridiculously hot coffee, this is the perfect place for you! read more

I'll give them a 4/5 for quick, friendly service and an ice cold passion fruit tea on a hot May day. They have plenty of seating for relaxing with a beverage in the heart of downtown Franklin. No complaints. read more

No dark or light coffee? Pikes place roast is getting really old. I can't believe they don't even offer keurig cups or the instant for variety. Lame! read more

Shit service the incompetent people working there have NO clue as to what customer service is!!! Stood at the counter for a while no acknowledgment of my existence till i said Hello... then nothing short of rude Teenager attitude! Was here for a pick up for someone else just goes to prove why it's not worth supporting Libtarded companies! read more

This is a fantastic Starbucks in the heart of Downtown Franklin. Good line management, friendly baristas and clean store. Excited to see what the remodel brings. It is a great Starbucks but if you are visiting and want something local walk down the same street to Frothy Monkey for an amazing local business that has a coffee stand inside their cafe/restaurant. read more

533pm Sunday 6/9 - There is a male working that is always super friendly and a female working that is has not been friendly the last several times I've been there. This is the second time I've ordered a grande nitro in a venti cup and that I have questioned the portion amount. Last time I let her speak to me that the small amount was accurate and I went home to do a test to confirm. She was way off. She is not doing the full grande pour into the venti cup and it's extremely frustrating. This time I asked for a grande cup of water no ice and an empty venti cup to show her how small the pour is, she just said, "so do you want some more nitro in there?" - YES I DO WANT THE FULL GRANDE AMOUNT OF NITRO IN MY VENTI CUP PLEASE. I spend a lot of money here and it's infuriating to feel like more than once you're being cheated. And the way the employee responds when you question being cheated twice. The customer is ALWAYS right. I hope they will be able to have a training refresher about accurate portions in the near future to stop the madness. read more

Starbucks - Yes - Coffee & Tea Near Me - Franklin, Tennessee

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My wife and I were at this location today, I'm Hispanic and she's Caucasian, I figured that's why the bad service we got. They never called my name, my drink had a extreme mint taste it was undrinkable and my wife's chocolate tasted more like water with some chocolate tint to it. Again, they never called my name, our drinks were just sitting there at the bar and my wife had to pick one up and verify if it was ours... horrible drinks, for almost $10 dollars, I ended up putting this drink where they belong (in the trash) and stopped at a gas station and bought us some $2.00 hot drinks. I'm placing this review on Google as well and every other place available, I would hate to see other Hispanics go trough what I went. I'm attaching a picture of the watery looking nasty drinks we got. read more

Starbucks - Coffee & Tea Near Me - Franklin, Tennessee

Awesome spot in the middle of historical downtown Franklin Tennessee. The crew always remembers my drink and the team always greets me immediately. Clarice and Liz Anna are fantastic barista's. They always make my drink exactly the way I want it and are very friendly and egg knowledge the frequency of my patronage. The store is very well-managed and always friendly and provide a great atmosphere. Thank you for always being there for my early morning coffee needs! read more

Starbucks - Coffee & Tea Near Me - Franklin, Tennessee

Very poor sense of customer service. Despite being preoccupied, there's no reassurance or acknowledgment from the staff to customers waiting line by saying, "I'll be right with you." I walked out after being ignored for 3 minutes. read more

Rudest Starbucks ever. They finish helping the couple in front of me and then walk away from the counter to restock. Pass by three times and don't say a word. Not, give us a moment, we will be right with you, nothing, nada, zip. Seriously the opposite of every other establishment in Franklin. Find a different location if you want Starbucks or chose a local coffee shop. read more

I usually like this Starbucks - although they can be slow, this morning was RIDICULOUS. Ordered online and waited for about 30 min before someone asked what I had, I guess they lost my ticket due to a power outage - totally understandable. However even after mentioning about 3 times I was missing a sandwich, I still waited 20 more minutes and saw 20 other people get their stuff before I had to leave without my food bc I was late at this point. As I asked them to cancel my order, the guy by the food said he didn't even know there was one for me...... soooo disappointed nobody cared to take care of me or communicate properly. read more

I am a frequent customer at this Starbucks and several other Starbucks around town. I have never had this experience until today but the employee that was bagging up the to go orders and calling out drinks at 9:58am this morning was very rude. A little kindness can go a long way and it is your job to be polite to the customers. Thanks and have a great day! read more

I'm a huge fan of Starbucks and this was a great one to stop in. For it being in such a crowded tourist spot the staff was friendly. Really enjoyed my latte. read more

Starbucks - Coffee & Tea Near Me - Franklin, Tennessee

Super sweet barista. Always happy to make my drinks, custom order and dairy free. Simply delightful. read more

Starbucks - Downtown delightful. Mocha frap with coconut milk, no whip. - Coffee & Tea Near Me - Franklin, Tennessee

Vanilla Rooibus Tea Latte** I recently tried this for an afternoon delight, and was delight-ed. Such a friendly staff. quick and accurate. Quite the hang out spot for tweens and can be a prime spot for hilarious eavesdropping. read more

Starbucks - Extra seating and great mirror to create illusion of a larger space. Canvas art to enhance the ambiance... - Coffee & Tea Near Me - Franklin, Tennessee

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I always order via mobile and have yet to have a good experience at this location. It seems they don't have a process in place to let folks know if the unclaimed items at the counter out of reach from patrons are for mobile orders. There's usually a group of folks waiting for drinks having placed orders through the app only for walkins to be given drinks first whilst the mobile orders sit there. Why not just acknowledge folks if they're standing there for some unknown reason...like a mobile order? Seriously...eye contact...acknowledgement...simple courteous customer service stuff. read more

Fair service- messed up my drink cuppa times. Nice folks but staff isn't well trained. Kind clean- kinda dirty. I'd say find a different coffee shop if u want quality- only use this place in a pinch read more

I love Starbucks and go pretty often. However, at this specific one I have had a few issues with customer service. Having had a similar job to this before, I realize these things are unacceptable. My first issue was a while back, but still memorable. I had ordered a medium drink. When my drink was made it wasn't only a small but it was only half full. Not only did I not get what I ordered but it was half empty. There is no way while serving that they didn't realize it was a problem. My second issue happened Friday. I had ordered a new drink for me and was excited to try it. However the whole time the woman was making my drink she went on and on about how gross she thought the drink was. I was a little disappointed by hearing that. I loved the drink but didn't love that experience. I love Starbucks and that won't change even after this happening. However, I do know that is not acceptable service. I have had great experience here because it is my closest Starbucks, so this doesn't represent the staff as a whole. read more

Starbucks is no longer a fast service set up you have to actually allocate at least 10 to 15 minutes to get your coffee when you show up....At least 10 to 15 minutes and generally I give it 15 to 20 based on the time a day read more

There are two Starbucks on my way in to the office. This is my Starbucks of choice despite not having a drive thru. It's still much faster to do mobile order, park and walk in than wait in the drive thru lane at the other location. Occasionally, I'll still have to wait a few minutes and for a brief stretch over the last couple months that wait became pretty consistent and a time or too way longer than I think it should have been. Today, I mobile ordered a little later than I like to, drove by, saw it was packed, and thought "oh dang I'm fixing to be late to work for sure..." but I walked in and they were throwing out mobile orders like the T-shirt cannons at the titans games! Super quick and my sandwich (reduced fat turkey bacon egg white sandwich) was great and thoughtfully assembled. I usually get mochas but today I had a star reward so I got something a little special - white chocolate mocha, light whip, nonfat. Yum! There's also a lady that works here who is just the absolute nicest - always so helpful and so friendly and cheerful even when I know she's been there since the crack of dawn. I really appreciate her. Tips: no drive thru! There's street parking for free or a parking lot behind the building that's paid (ridiculous - in my 22 years of living here that lot hasn't been a paid lot til a few months ago...) but if you're mobile ordering and running out I honestly never pay bc I'm there less than 5 min most occasions. read more

Starbucks - Coffee & Tea Near Me - Franklin, Tennessee

Always great service, love their venti iced mocha! I always ask for an extra shot of espresso and they always add it.

when you order just a cup of coffee, you aren't served at the counter. instead, get in line with the remote orders and fancy latte's. the staff (on Sunday's) are a bit rude because they are short-staffed. there are much faster, friendlier Starbucks locations. This one is consistently bad so I try to avoid. read more

Yeah, so I bet Seattle is thrilled to hear we all equate a Starbucks with their fine, rainy city. With Xoconocho two doors down, and the Listening Room across the street, I'm not sure how this Starbucks gets any business. Even Merridee's down the street offers free wi-fi. Enough ranting. The coffee here is identical to all the other Starbuck's coffee I have ever tried. If it were not for the urge of people to give me Starbucks gift cards and holidays and birthdays, I would not be here. read more

This is my spot! I find myself at this Starbucks location many times a day! Coffee is one of my biggest passions and I love the environment this location offers. This coffee shop is located in the heart of downtown Franklin. Right of the corner were you can sit and people watch all day long... Its very relaxing I must say. I am all about hanging out with my iced coffee, and friends on the corner watching life happen all around us. Wonderful Starbucks! Wonderful people! Its all good! read more

It's Starbucks, you know what you are going to get when you walk in. Apparently this is THE place to hang in Franklin. If you are there long enough you are likely to a celebrity here or there. And if you are in Christan Music, it appears to be a must that you sit here and converse and write songs. (not that I am complaining, I actually like secretly listing to your conversations) The staff is really nice, and quick at their work. I sort of feel like you have to be promoted to work in this location, you never seem to see people here brand new off the street. They have never yelled at me because my daughter was running around so my hat's off to them. read more

their sign says they open at 530 everyday but they dont, they open whenever they want to.

This store has remedied the blocking of doors and early closing of tables since my last review.

I've been to several Starbucks around the area. I used to live in Bell Meade until I moved to Franklin and I would always go to the one off Woodmont in the shopping center. Earlier this month, I ordered a extra dry soy Cappuccino. When I finally got my drink (there were a lot of people waiting), it was much too heavy. Over 1/2 full with milk instead of mostly foam. I took it back and said I had ordered it extra dry. The snarky barista said "it IS extra dry" and brushed me off. I was in a rush to go to a meeting because of the wait so I didn't push the issue, took my drink and threw it away. I've never been so offended as a paying customer in an establishment. I'm just going to have to go back to my usual Starbucks or another coffee place when I want a good Cappuccino. read more

This store is unbelievably unorganized and unprofessional. The manager is very disrespectful and does not train and teach the baristas very well. I came in for a drink and it all was hectic and seemed like no one was prepared. This has happened multiple times. read more

The location is prime in the 5 points area. The flow of the store is simple & efficient with this social distancing season. The drinks were good but the service - not so good. After they got one of our drinks wrong we let them know & put it back on the counter. The girl was snippy & told us to throw it away bc there was nothing they could do with it instead of apologizing for their mistake & taking it from us. read more

This Starbucks is one of the best I've been in because the staff is always super friendly, makes their drinks correctly, and the place itself is a smaller shop, so it's a more intimate environment, which is great if that's your preference. Anytime I come here, I prefer walking in over going through the drive-thru because the people who work here brighten my day and it's a great way to start before I head into work. I look forward to stopping in on my way to work today. read more

Everyone at this establishment is so incredibly happy and energetic and friendly whenever I come in! I'm from Michigan but I visit franklin for a week almost every month and even though I'm gone for a month at a time the ladies and gentlemen baristas still remember my name and my drink order! As a barista myself I know how hard it can be to always maintain a smile while working behind the counter but these baristas never seem to have a problem keeping their smiles and attitudes happy and friendly! Definitely my favorite Starbucks I've ever been to! read more