I always love coming to this Starbucks when I'm in town! The staff is always friendly and my order has always been great with no problems!!

"I ordered a tall latte in a grande cup, but the drink was not filled to a tall size. It was significantly underfilled. I paid for a tall and expect to receive the full portion. Unbelievable read more

Come here all the time, Me and my daughter were discriminated as an Hispanic. Everybody got there order taken in front of me but somehow forgot about me as I was standing there looking at them smh!! read more

I came here during their rush on Thursday April 16 at 8:20 in the morning and they were all SO kind and quick. My shaken espresso was DELICIOUS and my egg bites were hot. I appreciate the attitude and speed of service given. read more

Starbucks is good. Make sure to have your rewards scan ready when you order I like birthday pink cake pop read more

Starbucks - Coffee & Tea Near Me - Fontana, California

Horrible customer service, cashier looked like he didn't want to be there. He had no customer service skills at all, won't be back to this location. read more

Oh my gosh like I ordered my drink 30 minutes early and my order still wasn't ready ygs need to do like quality control you need to make sure that drinks are ready and rhat someone doesnt accidentally snatch someone's drink like someone snatching my order this Starbucks better get on its game read more

This location has a drive through , has ample parking spaces and is across the parking lot to Target ( there is a Starbucks inside Target it opens at 8 am ) I like this location due to its minutes drive to the 15 fwy access . read more

The girl at the drive thru today was going so fast her name was Neiomi. No one behind me she's just talking and laughing jumped out scanned my phone and I was trying to tell her to use my points for my coffee and she says sorry it's too late I already scanned it. I'm posting this to the neighborhood too and so no body will have to experience this. Terrible!!! read more

I did not receive any service...I did not try any food. Ambiance thumbs down. I waited at the register to be helped, and nobody assisted me. I thought maybe this was a location where they only did drive through or order through the app. After asking the drive-thru employee do I order there at the register she told her co-worker and he looked at her and smiled. He did not move towards the register...so I don't know what happened after that because I turned and walked away. I was a little skeptical about this being a Starbucks because it really didn't look like one. And I've never had an experience like this at a Starbucks. When you walk in " Starbucks" they'll greet you and take your order. If I could I would leave no stars. read more

Starbucks - Coffee & Tea Near Me - Fontana, California

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First of all a HUGE SHOUTOUT TO THE MID/ NIGHT SHIFT ! VINCE (SSV) taking orders and working in warm *Jocelyn working on drive thru *Maritza working on cold and hot bar I can't believe it this amazing the definition of hard working and great communication of a team work ! Who ever did the schedule of this store and making just 3 employees work !? During the holidays is crazy ! Needs to go back and get read more

Starbucks - Shout out to the amazing hard working employees! - Coffee & Tea Near Me - Fontana, California

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Staff is always super friendly, awesome customer service. They do get busy, recommend ordering ahead with the app, my drink is always ready to go when I arrive. Definitely recommend this location. read more

Bruh I don't wanna be like those annoying review people LOL but they messed my drink up three times and the last time I just gave up, my matcha had no ice was all the foam and they forgot the cold foam I ordered and took forever read more

This location is a nightmare!!!!!!!!!! You'll wait FOREVER to get your drink--even when you order through Mobile. You might as well wait forever through the drive-thru. I've heard, "30 min-40min" WTF! I've tried to give them a chance multiple times but this is the last time I'll be ordering through them. The shitty thing about them is that they won't tell you what they're out of and they'll still give you the drink without the "topping". It's such BS! But hey, you're more than welcome to stand in that crowd read more

Starbucks - a group of people in a coffee shop - Coffee & Tea Near Me - Fontana, California

This location is emblematic of everything wrong with Starbucks. In 2002, I worked at Starbucks in south Florida, and for the first week we "trained" to taste coffee, prepare drinks, etc. The ethos of Starbucks was fresh coffee, friendly baristas, and a welcoming place to come relax. They called it "the third place", as in your home was your "first place"; your job location was your "second place"; and Starbucks would be the welcoming, friendly coffee shop environment "third place". You could work on your laptop, read, sip your coffee, enjoy a chat with friends or locals, etc. This location just underwent a major renovation which probably attempted to streamline operations to balance a very busy drive-thru with a very busy mobile order pickup, which comes at the cost of lobby space. The lobby where you order quickly fills up with the backlog of people waiting for their mobile orders or in-person placed drink orders. Baristas call drink orders and names under their breath, while the counter is covered in orphan drinks while customers eagerly await their opportunity to leave. Patrons walking in aren't sure if the crowd is waiting to place orders, waiting for their drinks, or just waiting. The interior no longer has indoor seating, entirely replaced by a massive kitchen and prep area. The lobby for ordering or receiving drinks is now 10x12, and fresh off the trend of social distancing after COVID, the space is tiny and pointless. Starbucks no longer even attempts to gain customer interest in relaxing and enjoying the "third place". By no means is this location understaffed; the hustle and bustle behind the counter is forever trying to satisfy people's cravings for caffeine. The beast must be fed, and this location is more like a vending machine than a "third place." I ordered a hibiscus refresher, a warmed croissant, and a grande black coffee for almost $12. The iced beverage and croissant came first, as the back of house baristas were making drinks like the assembly line workers they've become. However, my coffee somehow took longer and longer, and I watched as customers who came in after me left with their drinks while I waited. Starbucks used to do "snapshots" where they'd send a secret shopper to order coffee and a pastry; they would evaluate the service, cleanliness, the chatty-ness of the baristas, etc. When they left, the secret shopper would literally measure the temperature of the coffee, the fluid ounce measurement, and report the score. Given the cost and the renovated "ambiance", I'd say the good days of Starbucks is dead. Even McDonalds has renovated to find ways to welcome customers and get them to stay. Starbucks, on the other hand, couldn't get rid of you any quicker than with the layout of this store. read more

We just went thru the drive thru... The chicken ( Hispanic with glasses) basically dumbed down my husband when he mentioned he wished to pay for all 3 drinks with his stars on the app... Her response was yes you can if you have 600 stars ... Then proceeded to say you know it's 200 stars per drink...Are you sure you have enough... WTF... I've said it a million times... Your store is convenient I've lived a half mile away for 23 years now and for reason your store is the only one with a hit and miss with the service...Esssh! Please talk to her! She's at the window now! read more

THE GOOD: This location has a drive thru. THE BAD/THE UGLY: Theeeeeee worst Starbucks I've ever gone to and I've been to many. I don't know how I got a grumpy girl with a f'd up attitude. Aaaahmazing! Get rid of her. Absolutely no customer service skills whatsoever. She may need more training. Somebody needs to tell her to take her manners out of her pocket and use them. MY PROMISE: In the meantime I'll hit up another Starbucks. I don't need any extra negative vibes disturbing my peace. Fr Fr read more

Starbucks - This is how I was given my napkins that the rude cashier gave me. Perhaps she's not a morning person. Damn. Get rid of her!! - Coffee & Tea Near Me - Fontana, California

I ordered a hot green tea with classic. There is a reason why I don't get it as a latte. I am lactose. That means that my stomach has a difficulty processing milk. I drank it with the lid on and I got a latte. The girl asked me what I ordered before handing off my items to me. I mention hot emperors cloud with classic. This isn't the first time that this placed fouled up my order. I decided to give them a second chance. The first time: they doubled added a food item. Of course, I pay and don't add up the cost. All I can say is that I didn't eat the second item. It went to waste. This place has an issue with their microphone on the customer end or the staff can't hear while in the main area. However, when I am receiving the food. The order needs to be repeated back to the customer so this mistake doesn't occur repeatedly. As it stands, I had to mention this now with 1 star because I dread that my stomach may have issues later due to food poisoning from this Starbucks not ensuring customer care is taken. read more

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Great customer service and fast delivery. It does get busy during the morning times. But they try to get my order out as soon as possible. Thanks Starbucks! read more

I am going to be honest about my review because I have been coming here for years. I went today on 10/16/2025 at around 5:30 PM and ordered online before going to the drive-thru. That portion of the experience was good even with two people in front of me. The problem that I had was that when I was given my hot coffees, the first a caramel macchiato and the second a pumpkin spice latte no foam (as context I also ordered a pumpkin spice frapp), the hot coffee cups were dirty and I asked to make a new one for each. The lady was polite and apologized and took them back but two to five minutes later she came back with new cups but with no labels so I had to guess which one was which. Also, instead of making new ones, the barista just poured them into new cups. When I got home, the pumpkin spice latte was missing a portion of the drink. The cashier also, I saw that before handling my drinks, I saw her pick up trash and then handling a customer's food without washing her hands after. As someone who works in healthcare, that was concerning. I understand output but I also understand quality and of course that the new CEO is trying to make major changes to the company brand. I have had bad experiences with this Fontana, CA Summit locations and decided to give it another chance. I am regretting that. I prefer the Sierra Lakes or outside of the Victoria Gardens locations and they have better service. I was thinking about letting this go but I figured an honest review was a good thing to place here since the C-Suite members and (hopefully) management are trying to make good changes. read more

I love starbucks when you get it right but your inconsistency has driven me away I use to have several drinks a week thought i would give it another try today, after a few months of not patronizing, and again disappointed. Not only this location is inconsistent but most. Your drinks are expensive, especially in our economy today your customers deserve better. Great customer service in drive through. read more

I hardly write bad reviews but I was so grossed out at this Starbucks. While waiting 30 mins passed my pickup time, I watched the workers make other orders & the counters were filthy. Coffee spills, syrups, creams.. Then the workers weren't cleaning their hands at all... Hence the finger prints on my cup :((( only giving 2 stars since i finally got my coffee lol read more

Starbucks - Coffee - Coffee & Tea Near Me - Fontana, California

This place has gone down hill over the past year. Their service is terrible, they take forever and can't seem to figure out whose order belongs to who. Asked for two straws and the person at the window acted like it was an inconvenience. She held the straws out of the window and said "Here!", even my wife looked at me and asked if she just did that. They all seemed overwhelmed and it's not like there's a line out the door. read more

I'm going to give this place five stars even though the wait was long because the employees were clearly working their butts off to take care of everyone, it was totally packed! And once we got our drinks they were great! The employees were still friendly even though it was incredibly busy read more

I stoped coming here they always make the coffee nasty every time I got tired of asking for a remake

I was excited to see how everything would be after the remodeling because this starbucks is really close to me. Upon going in I was really disappointed. It's not a warm atmosphere anymore. You can't sit and socialize while drinking your coffee. It's not even a Starbucks anymore. It's awkward waiting for a drink when it is packed. I'm not coming here anymore. I'll drive a bit farther to another Starbucks. Very disappointed about this place. read more

got an everything bagel double toasted with little to no everything bagel seasoning. tasted like a plain bagel no flavor read more

Starbucks - got an everything bagel double toasted with little to no everything bagel seasoning. tasted like a plain bagel no flavor - Coffee & Tea Near Me - Fontana, California

It wasn't a great bust we thought will give this location a second chance after a while but the visit wasn't as expected people were just don't want to be there attitude. ... they have to make our order twice to get it right and yet they have you look like what's wrong with you take and leave it Sorry you just lost our business in that location for good sadly to say specially we are just a walking distance away from this location read more

Always rude and take forever. Waited forever to get my drink and then come out to the car and open the top and this is what i see, half empty. Always the worst customer service too, my husband refuses to go inside so i have to usually do it. Definitely not coming back to this location. Management step it up. read more

Starbucks - I haven't even taken a sip - Coffee & Tea Near Me - Fontana, California

So, this is for the Starbucks on Summit in Fontana CA - I've been patronizing this business for a few years. I have this thing for the "Pink Drink" made with Soy Milk and no ice. For the past year or so, I've been paying $6.25 for a "Vente" size. (For the most part, the service has been adequate). So, at approximately 5:30 PM on 11/26, I ordered by standard, the cashier stated "pull forward and I will give you your total". When I arrived at the window, he quoted me $7.25. I asked if the pricing has increased, and he said no. So, I asked "why are you charging me an extra $1.00. He said, "because you are asking for additional product". I said no sir, I asked for a vente size, and that's what I want. He went further to explain that because I'm asking for no ice, that is considered additional product. I said no sir, additional product would be for a larger size. With a little back and forth, he reluctantly removed the $1.00 charge. If Starbucks is going to move forward with their new strategy, the menu should reflect that ice is mandatory, or you will receive a half cup on your orders. THIS IS INSANE...AGAIN, DO NOT LET THESE COMPANIES GET OVER ON YOU. YOU WORK TOO HARD FOR YOUR MONEY.... read more

No indoor or outdoor seating. I would rather sit inside instead of drinking coffee in car

My matcha latte always has chunks of matcha in it. The bottom of my drink always has a layer of dark green matcha powder that didn't get mixed into the drink. They are adding the matcha powder to the drink after adding the ice, which means it doesn't mix right. The baristas are not helpful and welcoming. I'm very timid and feel bad to bring up an issue, but when I bring this up to the barista they will try to gaslight me by telling me they added the right amount of matcha, they know how to make the drink right, and I'm remembering it wrong. Definitely avoiding this store at all costs. read more

I hate writing a bad Starbucks review because my husband and I are big Starbucks fans, however today was an AWFUL experience. We went through the drive thru and ordered a venti medicine ball and venti dark coffee, as well as some breakfast sandwiches for our kids. When we pulled to the window, my husband was handed my medicine ball without a sleeve and double cupped (totally fine), however his was not double cupped and didn't have a sleeve. He immediately noticed how hot it was, so moved his hand up to the lid where it was cooler. The lid popped off and the coffee spilt all over his stomach and groin area (see pictures below). I feel like that should be basic knowledge for an employee to either sleeve the coffee or double cup, especially with this scolding hot coffee!! In this case, it ended up pretty horribly for my husband. After reading the reviews below, I can see the employees are overworked and understaffed. Hopefully this will alert Starbucks to properly staff their locations. Things like this could be avoided when the proper number of employees are working together and this location absolutely needs assistance. Additionally, everyone we came in contact with was super friendly, but it was easy to see they were all scrambling. read more

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Worst Starbucks I've ever been to. Will wait 30-40 past your mobile order wait time. Employees are extremely rude. This location seems extremely mismanaged. I'll go a few miles out of my way to hit up another starbucks that has a much more efficient system in place. read more

Despite how busy this Starbucks gets, the team and shift lead always take great care of me. They also make wonderful drinks! Thank you Summit & I-15 store -From a former Starbucks employee read more

I am not one to write negative reviews but me and my husband visited this location through drive-thru. We pulled up to the window and their customer service was just not okay. The lady named 'Brittany' came up to the window and asked my husband if he flipped them off at the window...while we looked at each other in shock, she continued to say that was not okay and my husband finally spoke up and said it was not him that he would never. She just said okay and didn't apologize about accusing him of doing such a thing. I don't know what they saw in that camera or if it needs to be cleaned but that was NOT okay to talk to him that way. The other lady just handed us our drinks without a word and closed the window. My husband's drink had caramel spilled all outside the cup like they might have done it on purpose not just a little accident. 0/10 just go to the Starbucks at the target across. read more

Bad customer service I go here a lot cause this location near our house but only 1 or 2 times I got a good customer service from them. People work here seem to hate their job so much. They treat customers with piss off face. Even the drink they make not good as well. Improve your staff! read more

Love this Starbucks my barista was Andrew and he was absolutely amazing. I love that he actually had a personality. so kindhearted and he wasn't short with me and I do want to say that the crew was very speedy for my order. I can't speak about the food because I didn't have any food items here definitely a smaller Starbucks strongly recommend the drive-through. read more

The people are friendly, drinks are delivered in a reasonable time. But the music is sooo loud! Wish they can tone it down a little.

Although I absolutely love Starbucks, this is definitely one I only visit as a last resort. I can honestly say the only good thing here is the merch and location. There hasn't been a visit where something doesn't go wrong. To start off, the orders are never ready by the time promised. The wait at the drive thru line feels eternal and sadly most of the times there isn't even a lot of cars. Another thing that I just can't look past of is that too many times the lids aren't properly placed on the cups, specially the hot ones. Also, the day they were giving out the Christmas cups I only got 2 for 5 drinks then when I bring it up to the barista's attention she goes " Oh it's 5 not 2, I didn't notice all the drinks qualified for the cup" THEY WERE ALL THE SAME KIND TO BEGIN WITH, smh. Never a dull moment here ..... read more