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    Starbucks

    3.0 (4 reviews)
    Open 5:00 am - 8:00 pm
    Updated 2 months ago

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    Ask the Community - Starbucks

    River Roasters

    River Roasters

    4.5
    (324 reviews)
    1.3 mi
    $$

    Wonderful coffee, environment and all of it!!…read more Your name being called when your coffee is ready is SO fun!! I wish I wasn't just passing through Florence- I could sit and read a book here easily!!

    I don't normally write negative review if ever, but my experience at River Roasters this weekend…read morewas disappointing enough that I feel it's warranted. Florence is home to me. I've lived there on and off since I was 18, and stopping at River Roasters has become a tradition whenever I'm in town. I love the coffee, the cozy coastal atmosphere, and sitting outside with my children for our annual photo. For years, I've recommended this shop to anyone visiting Florence. This weekend, I ordered five drinks, spent quite a bit of money, and left a generous tip. While waiting, I realized one of the drinks was supposed to be iced instead of hot. I politely apologized and asked if it could be changed. The employee immediately huffed, gave me a dirty look, rolled her eyes at her coworker, and made it very clear that my request was an inconvenience. I was honestly shocked!! I even told her that if it was too much trouble, I would take the drink as it was, but she completely ignored me. When she finished remaking it, she pushed it toward me without saying anything. As a manager now myself, and a previous business owner in Florence, I understand that people get busy, overwhelmed, and frustrated, especially when there's a line out the door. But when you work with the public, customers should still be treated with basic kindness and respect. If you're annoyed, step away and collect yourself. Rolling your eyes, huffing, and being openly rude to someone over a simple drink correction is unacceptable. To make the situation worse, as my family and I were leaving, the employees loudly called out, "Have a great day!" in an obviously sarcastic and passive-aggressive tone. A genuine "Have a great day" should be offered to every customer not used to mock someone on their way out. What makes this especially sad is that River Roasters wasn't just another coffee shop to me. It was part of our family tradition and a place I have supported and recommended for years. Unfortunately, after this experience, I won't be returning. There is another coffee shop down the road, and that is where we'll begin making new memories. I genuinely hope the owner sees this and takes the customer service concerns seriously. Good coffee may bring people through the door, but the way customers are treated determines whether they come back. And quite honestly, if you cannot be kind to the public while providing a service, then perhaps working directly with customers is not the right job for you.

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    River Roasters
    Maple Pecan Scone and large black coffee
    Maple Pecan Scone and large black coffee
    River Roasters

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    Starbucks

    Starbucks

    2.7
    (15 reviews)
    0.8 mi

    Vlad is awesome. No nonsense, made my drinks quickly and efficiently. Didn't seem annoyed. Asked…read moreabout my day and seemed interested and nice. Safeway was quiet and clean and calm. There was no line. This Starbucks stays open later than the other one and has a bonus vlad

    I went to the Starbucks in Florence Or located in Safeway. The young girl behind the counter came…read moreup to the register no saying a word. She looked like she was having a bad day. In the silence I said "I know you all have the carmel brulee, my favorite drink, I was wondering if you had the carmel brulee cream." She stared at me a couple of seconds and responded "No." I said ok I'll have the regular carmel brulee blended half the coffee. She started making the drink and I noticed that she put ice in it. I told I had asked for it blended. Her response was out of this world. "We don't make that drink blended and you paid for this one and I already made it." Hmmmm wow!! Now I know for a fact Starbucks makes the carmel brulee and the carmel brulee cream blended, iced, and hot. I explained this to her. She said no we don't i can give you a refund. I told her I didn't want a refund. Without saying a word shewasgone. Next came a manager. She had no idea about anything. She went to her manager. Long story short no one knew anything about the drinks but me. I walked out with something that wasn't a carmel brulee and was 30 minutes late for work. Get it together Starbucks hire people who have some common sense and train them. This isnt the first time I have had a problem with them. I've come in twice at 4:45 and the store is closed. I know that this is just one disgruntled customer but I also work in that field but I would NEVER treat a customer like that even if it was my worst day. Shame on you Starbucks.

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    Iced Orange Cream Matcha
    Iced Orange Cream Matcha
    Orange Cream Cold Brew
    Orange Cream Cold Brew
    Orange Cream Frappuccino

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    Orange Cream Frappuccino

    Starbucks - coffee - Updated August 2026

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