The staff here are amazing. Hands down best service across ALL stores. They are on time and quick. Friendly and starts the day with a smile read more

It can be very loud in here sometimes purely because it's often extremely busy, and there are a lot of business meetings conducted at this particular Starbucks. Staff are very sweet though. :) read more

Solid Starbucks location in a prime spot in Polaris mall. Service was good but it wasn't busy during my stop. They have tables just outside the store if it ever gets too busy. read more

Starbucks - Vanilla Bean Danish - Coffee & Tea Near Me - Columbus, Ohio

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Service is great, drink accuracy and speed of service are good. They have a good positive vibe. It's a much, much LOUDER (what I can't hear you) store then other locations (thus the 3 star rating.) I like loud music but not to the point where other customers have to raise their voices & you hear every word of their conversation. When I have to speak up so my bestie can hear me when he's sitting right next to me. It seems roomy and there are various seating options. On the plus side there is about a 180 degree view of the mall so it's ideal for people watching. read more

Starbucks - Earl Grey& Starbucks January Cup - Coffee & Tea Near Me - Columbus, Ohio

This is a great Starbucks. Sometimes it gets swamped on busy days, but the workers always pull through and get your order fast. I wanted to give a special shout out to seven. He was really helpful and was kind of the only nice person working. A lady named Katy was really rude when politely asked about my drinks. But shout out to Steven, he's working hard and needs a raise and a promotion! read more

This is my go to Starbucks but Thursday February 2,2023 was different. I ordered caramel macchiato before they closed but when I opened the coffee after leaving the store I noticed it's just over half full. I became curious because it seemed lighter. There's a small fraction of workers who didn't care. Management should do something about this read more

I went to try to caramel brulee latte and the gingerbread latte. I was expecting more from both, even though I am not a fan of gingerbread this was was actually better, the caramel brulee tasted like a regular caramal latte, they just wanted it so sound better. I also got a cranberry bliss bar, which at $2.25 was a tiny sliver but at the horrible taste it had I was glad I did not have to eat more if it. The icing was tart and hard, the bar had no flavor. The marshmellow dream bar was one of the worst rice crispy treats I have ever had and the very berry coffee cake tasted old and dry and not like coffee cake at all. For all the money you pay at Starbucks one would think they would try to put more effort into their products, I don't undertand why it is always so full, one should really support the local coffee places Columbus has to offer that value their customers and products. read more

Starbucks - Coffee & Tea Near Me - Columbus, Ohio

There are 2 starbucks located in polaris mall. This review is for the store downstairs (see photo 2). The staff is consistenty friendly and for being a "mall store" its great to see that the staff has so many regulars. The cafe it self is beautiful. Dark brown, reclaimed wood...plenty of space for you and your friends. There's a high top counter too! I try to be as environmentally friendly as possible so I feel good coming here knowing that this store is LEED certified. The only downside is that there isnt a customer restroom but its a mall, so there are plenty nearby! If youre ever in the mall and need your coffee fix stop in! Plenty of tenured baristas that know what they're doing and are happy to do so! Well done! read more

Starbucks - Near von maur, express and Apple! - Coffee & Tea Near Me - Columbus, Ohio

I'm not a huge fan of Starbucks, I think I've been to about 3 in my entire life and 2 out of the 3 times it was not my idea to go. Today was my idea to go because after a long day of shopping I wanted to get a drink and have a seat and Starbucks was right in the line of sight. As usual, ordering at Starbucks is quite the pain in the rear, there's 83 million options done 83 different million ways and it's all very complicated, it's all very trendy and hip and I really hate the entire process. With that being said maybe it's just because I'm not a huge fan of all the crazy coffee combinations we have nowadays and so it's less a Starbucks thing than a society thing. I just like black coffee or a latte and that's that, I don't need all the damned crazy combinations!! After my ordering was done it took me about 10 minutes to get my iced lime refreshment, whose name escapes me. My fiances peach tea was quite good and so was my lime drink. We paid quite a bit for both of them, hers slightly more than mine but that was ok as we were well aware of the wonderful aspect of capitalism that Starbucks is. There is plenty of people working behind the counter at Starbucks to make everyone's very complicated coffee so that's bonus points for them...even though it did take me a while to get our drinks it was actually pretty entertaining watching them scurry about making all these crazy coffee drinks. I must point out that this location has only 2 really nice comfortable leather chairs and the rest are all hard, high back type chairs at a table. So if you're looking for a place to sit comfortably it's not this Starbucks. And if you're looking to get a basic coffee for a cheap price, well it isn't ANY Starbucks! But if you're well aware of the high priced drinks and/or want to order a crazy complicated drink then this is your place to go. read more

It's a Starbucks, so you already know what to expect when you're going in. I was at the nearby Apple store to get a check-up on my laptop, and stopped by here afterwards to get a soy chai and catch up on some writing. The line starts at the end of the shop by the Von Maur, which was a little confusing when it got crowded since some folks were standing by the bar waiting for their drinks and some thought that's where the line to order started. I was a bit surprised at how much seating the store had for a mall location. There were four armchairs by the front and about half a dozen cafe tables. There is one outlet placed awkwardly by the sugar-and-cream station, and one on the wall between the two big window panels in front. It wasn't terribly crowded for seating despite the constant flow of people purchasing beverages. The large windows and the location make this a prime people-watching spot, if you're into mall-watching (it tends to aggravate me after a while and I start writing ranty blogs about consumerism and waste), or if you're the kind of person who needs a constant flow of activity around in order to remain focused. The ambiance is nice as well, all dark wood and big windows, though the cafe chairs can get uncomfortable if you stay longer than maybe half an hour. No restrooms in the store itself, so plan accordingly if you want to camp out here for an extended time. read more

I was stunned by the rude behavior of the young man named Terrance taking orders at the cash register. I arrived the same time as 3 young ladies, however I was in the exit isle. The first young lady told me to go ahead it's ok, to order. I apologized and was so impressed with her graciousness, offered to buy her order. She said no it's ok, we haven't decided what to order yet. I insisted and asked her to order, and I'd pay for it. The rude staff young man, ordered for me to go to the end of the line stating they were there first. They were not there first, it was at the same time. He insisted I go behind the 3 young ladies and wouldn't''t take the young lady's order that I wanted to pay for. As a result I left. read more

As other reviews have stated, there are 2 in the mall here, this is for the downstairs one. When I'm in the mall and need my fix I prefer this one as it is larger, has more areas to sit in, and is usually a bit faster than the other - your mileage may vary especially depending on if the stroller brigade is in or mall workers are on break and the lines get long regardless. They have always been quick and friendly which works for me. Starbucks now has these little cards in there where if you have an iAnything, you get free downloads of some apps or music. Not bad if you happen to like what the freebie is for the moment. read more

I am a frequent Starbucks addict and have been to several. That being said this location is my favorite. Why? The employees. They are so kind and always make my drink perfect. Ice coffee but you would be surprised how many other locations I have to walk them through making the drink(never in a mean way, that's not me) I also work retail and I know the toll rude customers and being on your feet for hours can do to you. Wonderful employees and always wonderful service. read more

Holiday beverages were available. But I have experienced better stores and service.

After hundreds of visits to starbucks all around the world I am absolutely apalled at the service I just received. I took my elderly aunt into Starbucks to wait for my mom who works at the dept store next to this Starbucks. After waiting for my mom approximately 10 mins she arrived and I went to the counter to order our drinks. The three employees working did not say hi or even acknowledge I was standing at the counter. Finally a barista offered to help me. For whatever reason she was super annoyed with me right off the bat. I ordered my first drink and she gave me the total without asking if I wanted anything else when I clearly was with two other people. After I gave her my second order my cups sat on the counter and literally no one was attempting to start making them. I then asked for two gift cards and not only were my drinks still not being made apparently this was super annoying for the barista ringing me up because she rolled her eyes at me. No kidding rolled her eyes in exasperation. I then asked "is there a problem?" She responded "why?" I said because not only is no one making my drinks when there is no one else in the store but you are rolling your eyes at me. She then sighed heavily with zero indication of an apology. She looked at the shift manager and asked to go on a break without even finishing my transaction. He then tried to give me some lame explanation as to why they weren't making my drinks. I said to them "I worked at Starbucks for many years and this is absolutely the worst service I have ever received." The response? Eye rolls from both! The shift manager also totally blew me off. Then he tossed a wrinkled free drink coupon at me and said "this is good for anything." I gave it back to him because that was not hardly the point. I cannot believe I just spent money on two gift cards and three drinks and for them to be SO RUDE without any cause or justification is so out of control I can't even handle it. So unnecessarily rude. read more

Avoid using the phone app or your Starbucks card to pay for a coffee in this store. I used my phone app to pay for coffee here, and believe that one of the employees is hacking into people's accounts. I used my card here and within two hours, someone had accessed my card, loaded $150 onto it, and transferred that $150 to another card. Starbucks is aware that this fraud is occurring and ins't really taking it seriously. read more

So there are two in the mall and this review is for the one on the upper level (the number listed here is the one for the upper level). Pros: 1. It's Starbucks! I'll admit, I'm addicted to Starbucks. I like that I can go in and for the most part, my drink will taste the same. I don't have to worry about will this place make my drink too sweet or not sweet enough. I love that I can get a latte at Starbucks and it'll taste how I expect it (usually). 2. The person at the register was very friendly when ringing us up. Later, I had to go back because the milk that we had bought was expired (con) and he was very apologetic and was really nice. I would've given this place a 2 star but he was really friendly so I bumped it up. Cons: 1. Expired milk (Horizon single serve juice box type milk) But like I said the guy did a great job so this low star review isn't because of that. 2. It's really small. This Starbucks is really small and then it's crowded (which it was today with the line out the door- which isn't very long since the place is so small!) the pick up area for the drinks is awkwardly placed with bar seats near it. I hate when there's no room at the pick up area because people are squeezing to get their drinks. My friend and I were waiting for our drinks behind the people who had been in line in front of us. When they got their drinks, they tried to squeeze out. We stepped back to let them through when the barista mumbled out a drink name and slid the drink out- which leads me to con #3. 3. Unfriendly barista: another pet peeve is when the barista quickly, quietly or unclearly says the drink name so that when you're waiting, you have to ask 'excuse me, what is this drink?' So my friend and I had moved out of the way to let the people who just got their drinks through when the barista quickly mumbles the drink. My friend asked 'excuse me what drink is this?' And although the barista was standing right in front of us, he pretended he didn't hear her and walked away (to the back counter which was literally just two steps behind). We both asked again, this time we were leaning over the counter and he pretended like he was toooooo far to hear us because he had stepped wayyyyyy over to the sink. Finally, a customer who was sitting at the bar area told us what she thought he had said. Like I said, this location left a bad taste in my mouth and if I come here again, I'll make sure to go to the lower level Starbucks instead. read more

Gotta get your Starbucks fix while shopping! This is a pretty standard Starbucks; fairly short line to order, but a very long line to get your drink. read more

It's a Starbucks. If you do not want to wait for sugar and caffeine, you can walk across the hall a sip tea samples at Teavana.

The absolute best baristas I have ever come in contact with!!! I highly recommend this Starbucks over any other I've ever visited (and I visit a lot!) read more

Upstairs mall location. I love this place, and I LOVE the employees too. When I go to get my daily drink, they always treat me like family. Kelsey, Christine, Andrew, Clay, and many others are the most wonderful and funniest baristas ever. read more

I don't go tonStarbucks often at all- I usually make my own at home. Feeling pretty tired and waiting for my iPhone to be repaired, I wandered in for a coffee. I had no idea what I wanted, just knew I didn't want anything sweet. Brittanie came up with a perfect drink for me I've been to coffee shops where the staff barely speak to you. Both Brittanie and Audrie were very friendly and made this an enjoyable visit. read more

I usually really enjoy this Starbucks and their customer service, however, this morning was a horrible experience. I went this morning with my toddler in her stroller. There was only 1 person in line and 1 person in the whole store. I went to the bar and asked for a venti water. The girl working the bar this morning around 12:00 7/6, who was also training a new hire, gave me such a horrible attitude. She said she only had "tall" cups "down here" and said I had to wait to line if i wanted a venti water. My daughter was screaming at the top of her lungs and I had my jogger stroller. She absolutely showed 0 remorse and on top of that gave me a very snippy attitude. I then went around the store with my stroller and screaming toddler and asked the cashier for a venti water. There was no one in line at this point. She just made it a point to have me take the extra step "to get in line." The cashier then told me she can only give me a grande. Then suddenly changed her mind and said she do a venti. I should also add that when i asked for water I was drinking my Starbucks iced coffee I had already purchased. I am beyond disappointed by this horrible service and don't appreciate that the attitudes, and making me feel I was a problem because I requested for water. What a horrible staff this morning. They made my hectic morning even worse. read more

Thank you Starbucks on Polaris Parkway, Westerville, for your NOT outstanding service. YOU KNEW your BLENDERS were not working...and YOU KNEW you had a really LONG car line. Why would you make your patrons wait until they got to the window, 15 minutes after waiting in line to tell them that the BLENDERS were down and you could not make frappachios?!?! I would expect this from a fast food restaurant but no a place that sells $5 coffees. How hard would it have been to have one of your staff come out and tell people in the cars? My time is worth more than and I feel you have greatly disrespected your loyal patrons. Shame on you. read more