store manager is Awful .gives excuses for everything do not go to this location
Unless you have an hour of your day to spare the drive thru is 35-56 min wait from start to finish. They do not care - TONISHA the store manager doesn't care - very spiteful. Be careful she gives me decaf espresso shots that's awesome, NOT. And TONISHA also argued over a QUAD venti Carmel macchiato! My drink was completely milk and no espreso was added - avoid This location at ALL costs ! The "district manager " "Nicky" is beyond unprofessional not a problem solver. Infact I'm pretty sure I was set up by the store manager - I don't even think I talked to the real district manager of this store. Her store is awful and she knows it. TONISHA the store manager gets ANXIETY when customers come into her store - supposedly that's what "Nicky" "district manager" said that's why everyone has to wait around waiting on when the store manager will actually speed things up. The store manager TONISHA will only be worried about her employees hanging out and getting free drinks while the people who pay have to stand around and waste time. The store manager TONISHA will come out from the hole in the back once in awhile but does ABSOLUTELY nothing and just talks over you and acts like she wants to jump over the counter and fight over a coldbrew coffee and her slow staff having anxiety . I would like to WARN everyone to spend there money at another location- you will hate your life every time you walk out of this location with your drinks that are NEVeR made correctly! But if you ask for a remake they wanna argue over the fact they "think" it's made correctly - but in all reality they act like this is their first day on the job so beyond unprofessional,unpleasant andunacceptable- but here we are. Avoid this LOCATION !!! it's awful! read more