Unbelievably inefficient - so many people waiting for their drinks and don't seem to be following typical Starbucks strategies to move things along. Order a coffee with cream and took more than 20 min. People were nice- just very slow & unorganized. Mostly I avoid writing negative reviews- mostly just a note so I don't forget for future visits. read more

I got a apple juice no ice and a coffee cake I won't be eating the coffee cake , I was served my drink which was fine amazing , the lady that was making my food coughed in her hand after taking the coffe cake out the oven Chris she coughed on yours too i could only laugh to myself . Maybe I'll try again later read more

Starbucks - Steamed Apple Juice minus the steam and the coffee cake I threw out - Coffee & Tea Near Me - Cleveland, Ohio

This Starbucks sits right next door to the Courtyard Cleveland Circle. I visited a few times for caffeine during my recent stay at the Courtyard. They have a back entrance - which was closed during my stay at the Courtyard - (due to some construction/remodeling that was taking place out back). The seating area inside to sit and work is rather spacious. I ordered a Grande cold brew all 3 times I visited. The cold brews were strong and delicious - and got the ole brain cells firing! Service was friendly and prompt! #Starbucks read more

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I went to Starbucks on 12/7/24 around 9AM. I ordered Sumatra coffee which the cashier said they didn't have. The young lady that was the manager that morning heard me and she went to the back and got a bag of Sumatra that needed to be grinned and made me a cup of Sumatra coffee. I was having a rough morning and that really made the rest of my day. I didn't get the manager name but she went above and beyond. Thank you read more

The food and drink was as usual, but the service was horrible. One barista was giving every single person attitude and snide comments while I was there for a few hours studying. She was extremely disrespectful to everyone ordering and waiting, especially during my order too. Making comments like "I didnt call your name why are you looking for your drink, Im making it right now" and other horrible comments. Will not be coming back as I couldnt stand the way she was treating every single customer. It doesnt take that much effort to be at least a little respectful of others. I dont know her name but she was working 12/7 closing shift. Someone like her doesnt deserve to be in the food service industry. read more

The worst baristas ever. they just drink coffee all day and talk and ignore ppl if you're not standing in front of their register. Also the ppl here are weird. I was looking for my online order and a skinny Karen just stood and stared at my the entire time. read more

A well oiled machine is NOT how I would describe this Starbucks. The 3 person staff was not flowing well. Well actually I should say the barista (Zack .... a woman with rainbow hair) was not well oiled. As a matter of fact, she reminded me of the Tin Man in the Wizard of OZ. (Before oiling). Fortunately her co-worker was able to pick up some of the slack or the place would shut down. Word to the wise. If Zack is working, turn around, order on line and come back in 30 minutes. Ciao. read more

My office at University Hospitals is about 300 feet away, so getting my coffee fix here is quite convenient. My favorite person there is Jacqueline, just the cheeriest barista ever, always smiling and welcoming even when this place is packed with customers. That, in itself, makes the routine of buying coffee a more pleasant experience. In all, there's not a whole lot to say about this Starbucks. There isn't any outstanding characteristic that makes this better than another, but it is usually clean and service is decent. I've had my orders messed up in the past and occasionally I find the baristas can be a bit curt (never Jacqueline), but it can be a very busy place with CWRU and our hospital right across the street. read more

Extremely disappointed with quality and service. I went to this Starbucks this morning for a coffee around 9am. Yes, I realize it was rush but there are some inexcusable problems. The first, I waited at the register for 10 minutes to order while two baristas talked to each other, not making drinks or helping customers. Second, when I ordered my drink they didn't ask for my name so it wasn't clear which drink was mine. Third, the quality of the items in the shop. In the image it shows extremely bruised bananas labeled as fresh. I understand bananas are easily bruised but if a supermarkets bananas can look nice so can a Starbucks. The matter only got worse when my drink was being made. I watched individuals who ordered after me get their drinks. Eventually after 15 minutes I asked about my drink and the barista went "Oh I forgot to give your ticket." Sadly it wasn't even put to the front of the line and I had to wait even longer. When I did get my tall drink it wasn't even completely filled and was only about half way full of the drink. read more

Starbucks - Coffee & Tea Near Me - Cleveland, Ohio

This is a decent Starbucks in a convenient location. I'm not the biggest fan of the coffee at Starbucks, but I'll still stop by Starbucks once in a while when it's convenient. I generally don't like drinking black coffee so I don't order that here, but a lot of the flavored espresso drinks at Starbucks are also too sweet or too heavy. That said, I do like the tea lattes here and will usually order these with less sweetener. My go to drink is the English breakfast tea latte or sometimes the London Fog tea latte. During the summer, I liked getting the strawberry acai refresher with coconut milk (the pink drink) a lot. I also really like the cranberry bliss bar and will occasionally order this when I want to treat myself haha. However, the inconsistency I've experienced here is why I didn't give this Starbucks a higher rating. I've gotten my drinks made wrong a couples times, plus I did not have the cup discount applied to my order the last time I was here (you get $0.10 off your order if you bring your own cup!). Just minor mistakes that I didn't want to bother the busy employees to fix, but the fact that it's happened to me multiple times indicates to me that there is some level of inconsistency here. I've found the employees here to be generally friendly and efficient, though sometimes it can take a while to get your drink. If you're looking for familiarity and convenience, Starbucks is the place to go, but if you're looking for better quality coffee or better service, I would recommend you go somewhere else. Nevertheless, Starbucks is kind of a classic in terms of coffee haha and I'm sure I'll be back again! read more

I work at Univeristy Hospitals and get coffee daily! I have never had an issue here! The workers here are absolutely so friendly and always upbeat! They always have a smile on their faces even though it could be the busiest day, especially since being right next to CWRU & UH Hospital. I always order ahead and my coffee is always made in a sufficient time, I hardly ever wait. I love coming to this starbucks! Thank you for always being so friendly and happy! read more

I come every day to get a tall coffee. They make me wait till all the " fancy" orders are made: today 10 minutes for a cup of black coffee. Yesterday, 7 minutes... When I complained to them, the answer was " because of Covid..." Now, on Fridays I go to the Starbucks on Tiedman; the barista takes your order and gets your cup like the old days. Why is this corporate branch different? (And btw, a couple of those baristas can improve their manners.)I'm stuck with this brsnch as I work in the hospital next door. Bud I will be reviewing you daily! Till this ridiculous practice gets addressed. read more

Great location! The design is the most different I have ever seen for a Starbucks, way bigger and spacious inside with nice seating, tables and a eat in bar in the front and back. This location is right on the Main Street of Case Western and directly out the back door of the Courtyard by Marriott. Service was really good and my drink was great. read more

Spacious and conveniently located Starbucks just at the edge of CWRU, with both a front and back entrance (front door faces Euclid, back door faces entrance to the Courtyard Hotel. It shares an open space with the Citizens Bank, so the back entrance wasn't as obvious since the sign on the door was for the bank (but there's a big Starbucks sign on the wall above). Staff was friendly, but the interior of this store was a bit messy/dirty. There was a puddle of some liquid on the floor right in front of the order counter, and trash on tables that wasn't cleared. Staff was polite and quick with making drinks. There wasn't a line when I came, but one formed about 5-10 minutes after I received my drink, so looks it can get quite busy. Also, again, no free parking here, which is too bad. There is a lot for all the retail shops nearby, but it costs $1 for every 30 minutes of parking there (park and pay at the machine, then go back and put the ticket on your dashboard). This is a great location if you're walking on campus, and/or already have a parking spot in one of the university/hospital garages, but otherwise, just your typical Starbucks. read more

The drinks taste good as everywhere else but I can't shake the feeling that it is the Starbucks with the slowest service ever. From the register to waiting for your drink. The lines sometimes get so long that people wait on the street and the second register isn't opened in a timely fashion. Mobile orders make you feel like an idiot while 5 drinks or more get prepared while you stand around waiting for your drink. It's kind of like the feeling when you go to take care of something in person and the clerk keeps answering the phone for other customers and you wonder why you even bothered to come in person. Don't come here if you don't have 20 to 30 minutes to wait around during "coffee-rush-hour" like in the morning or during lunch break. read more

This is a decent Starbucks. It's very open, and the staff was really nice the two times I went in. It's a little odd how this location shares space with a bank, and the bathrooms aren't part of Starbucks, but it was perfectly fine...especially since we were staying at the Courtyard next door. read more

Worst Starbucks ever! I was staying at a nearby hotel, and got coffee every morning from the Starbucks. I usually went just after opening expecting to have coffee available. On one occasion at 15 minutes after opening, there was not enough coffee to provide me a full cup, requiring the purchase of a Americano, which I actually don't really like. I would've thought that because they didn't have the regular coffee available that they would have discounted my cost for the Americano, but did not and ended up paying nearly twice what I would have for a standard grande cup. On two other occasions, the coffee was actually barely lukewarm. How can this be when the establishment has only been open for less than one hour! Don't even get me started about not having a dark roast available in the morning, "because it doesn't sell". And offering me a pour over that will take eight or more minutes to prepare is not consistent with a busy morning work schedule. This is unacceptable. Nice people but kind of clueless. Lots of trainees. Worst Starbucks ever! read more

Yes, another Starbucks review. Like previously stated I'm the coffee snob of Yelp! I've visited this Starbucks a few times and haven't had any issues at all. The first time I went in and grabbed my usual coffee and headed out. This time I stayed a bit. I've gotta give credit to the staff, some customers are just rude! But, they kept their cool and handled it like it should have been handled. I was there for about 45 minutes. I like to people watch and drink my coffee. The place was packed. But, it was clean and there was always someone cleaning something. The staff was friendly. Even when the grumpy customers were not. I'd recommend this place. If nothing, its a great place to grab a coffee and people watch for a few minutes. read more

Across the entrance from our hotel. What more could I ask for. Very large unit that was pretty quiet on the 4th of July weekend. Typical Sbux service; efficient and friendly. Nice open layout for the work week crowd. read more

This Starbucks provides the caffeine needed to get me through the day, and for that I am eternally grateful. The baristas here are for the most part super-friendly, always greeting me by name, asking what I've been up to after a few days out of town, and remembering my favourite drinks. Aside from that, it's a Starbucks, and there isn't a whole lot to say. Drinks are consistently good, not great, and pastry offerings are average. Breakfast sandwiches and paninis are often sold out, which is somewhat annoying. Free Wi-Fi, decent amount of seating. The bathrooms are not well maintained, but that isn't Starbucks' fault as they're run by the building. This Starbucks is somewhat odd in that it shares its seating area with a Charter One bank. This ordinarily isn't a problem, but as an undergrad at CWRU, I was once sitting here trying to study when the bank was robbed and a bunch of cops ran in with guns drawn... read more

Overall a typical standalone Starbucks. Decently convenient location for those in the UH and CWRU area. Only thing that sucks is if you were to drive to the location, it can be a hassle to find parking nearby. If you mobile ordered, you could possibly manage to quickly stop in front of the store and run in to quickly grab your order. read more

So I guess the Starbucks received a counterfeit bill... but the manager assumed that it belonged to a Black man out of EVERYONE present at the time. When they confronted him, he denied it but was livid (I cannot disagree with his frustration). I will not spend another penny here again!!! read more

Great Starbucks! The staff is ALWAYS friendly and helpful. Big thumbs up to that. Baristas here are always pleasant. If they mess up your drink, they replace it immediately with the correct one and give you a certificate for a free one next time. Store is clean and well organized. Sometimes some odd characters in here but that's to be expected in a coffee shop in a metropolitan area. All seem harmless. read more

Review update: so previously I gave it a one star for just one bad experience. I still came back after that because of convenience. Every experience has been great and the baristas have been sooo nice and friendly and always have a smile on their faces. They are more than willing to fix your order if needed. The drinks are always on point and haven't disappointed yet. read more

The employees were nice. There were only three of them and they were really busy but everything came out so quickly. I started coming here because I needed to switch coffee shops and I'm glad that I did! My bagel was toasted just right and the avocado spread is a little spicy but not too much! I got the peach green iced tea and it was the perfect amount of caffeine for me. read more

Every time I come in here, I end up waiting 10-15 minutes for an iced coffee. Perhaps management should explore the idea of having more than one barista. This is such a poorly run Starbucks. Use some common sense and start treating your customers with some respect. read more

I frequently go to Starbucks and I am a bing fan and the baristas are usually very pleasant and kind! Unfortunately I had a bad experience with a barista when she made me the incorrect drink. I had ordered it iced and she made it hot. It's not a big deal and I said to her "oh i am sorry, it was supposed to be iced." She glared at me and then dramatically dumped it down the drain, clearly annoyed. Then she proceeded to make it iced, and hand it to me totally unmixed and just thrown together. It was very rude and made a lasting impression on me. Customer service is VERY important I have worked in this industry before. You don't have to go out of your way to be nice, but you should definitely not go out of your way to be rude. I hate writing bad reviews but and I know everyone has bad days- maybe this was a bad day for her. But when you are working try to be professional. read more

This is a typical Starbucks. The employees are nice, the line is long, and they're always busy. I can't complain. They even offer to remake the drink if it isn't perfect for me. I always order a bone-dry cappuccino and often it is too heavy. At this location, the barista always checks before they hand me my drink. It is a nice touch, that I appreciate. read more

This starbucks is large and clean. The staff was super friendly for so early in the morning and there were a few other patrons on their laptops. It's perfect. read more

Great location. The drinks are always correct. The staff is bar none the nicest group of people you could come across at a coffee shop. Great way to start the morning. read more

The staff are super friendly at this location and do a good job making my drink exactly as I like it.

The employees there are all super nice, always in a good mood - love em EXCEPT the tall lanky guy thats been there in the mornings the last few months - He's so bitchy and in fact spends so much time bitching about everything to his coworkers that half the time he gets orders wrong - Its too bad, really like all the others working there but I can't stand this guy so now I just get my coffee at the barnes & noble a block away. No bitchy guy there lol. read more

Understaffed and super slow. Prepare for a long wait if you visit for a morning coffee or a snack.