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    Starbucks

    3.9 (9 reviews)
    PriceyCoffee & Tea
    Closed • 8:00 am - 8:00 pm

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    Lola Beans - Cleveland - Mr. Snicker with extra Caramel and the White Kitty Chai Tea Latte with Maple Spice syrup.

    Lola Beans - Cleveland

    3.6(11 reviews)
    0.4 mi

    Yummy coffee. Got the iced caramel latte and it did not disappoint. Quick service despite many cars…read morein drive though.

    On September 25, I visited Lola Beans and paid for my order using Apple Pay. The transaction…read moreinitially appeared to go through successfully. Afterward, an employee/manager came back and told me that the transaction was only pending and asked whether I still wanted my drink. I explained that I was willing to pay for my order, so I used Apple Pay again with the same card/account, and the second transaction went through successfully. What bothered me was the way the situation was communicated to me. I was told, "We can't give nothing for free because it's still pending." I never asked for anything for free, nor did I suggest that I wasn't going to pay. I had already attempted to pay for my order, and when I was told there was an issue with the first transaction, I immediately paid again.I am now being told that I have to wait for the original pending transaction to return to my account. This means I currently have two transactions associated with the same order, with one still pending. Even after this interaction, I still left a tip because I was not trying to avoid paying for my order. I simply wanted to receive what I had paid for without being made to feel as though I was asking for something for free. I understand that pending card transactions can happen and that the business may need to verify payment. However, I feel the situation could have been handled much more respectfully. The statement about not giving me anything for free was unnecessary because I never requested anything for free. I would appreciate clarification regarding the pending transaction and confirmation that I will not ultimately be charged twice for the same order.

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    Lola Beans - Cleveland - Walk-up window ordering area.

    Walk-up window ordering area.

    Lola Beans - Cleveland - Lola Beans- Cleveland

    Lola Beans- Cleveland

    Lola Beans - Cleveland - Part of the menu at the walk-up window.

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    Part of the menu at the walk-up window.

    Starbucks - coffee - Updated October 2026

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