My husband picked up a flat white for me this morning, it was more like the consistency of a coffee so I went back to the store for a remake. After driving around for 15 minutes in the parking lot trying to find an open space, I went in and ask to have my drink made properly and asked for a coupon for a free drink. The barista was very nice and kindly made my drink. There are no free drink coupons anymore, so I was given a $4 gift card for a $6 drink. Not actually what I paid for my drink and having to come all the way back to the store. I've been buying coffee at Starbucks for 25 years, I've never asked for a free drink before, why not give a gift card for the same amount as the drink? They certainly have the money for this. read more

i ordered my drink to be at my house at 4:15 it got here at 5:07 plus I didn't even get the order I wanted I ordered a chocolate croissant and a latte and got just a chocolate croissant 0/10 will never go or oder from here again read more

I ordered coffee this morning through doordash, bag still sealed. Once it arrived it was only a half cup of coffee. This has happened a few times before from the same location. I'm very disappointed to waste my money. read more

This is such a dirty Starbucks. The staff is really unfriendly and the manager is always lazing about and not friendly as well. I would go right down the road to another location. read more

Worst Starbucks ever for anyone picking up DoorDash. They will ignore you even if you ask for help

We ordered two drinks and both drinks were incorrect And when we asked to get one of the drinks fixed the worker told us that we would have to repay for the drink worker also complained how they didn't didn't hear our order and and that's why it was incorrect not only did we have to pay because the workers messed up. They also had an attitude the whole time. read more

Convenient location, plenty of free parking, friendly staff, and nice decor on the interior. Their "call system" is lacking though. The drinks were not labeled at the pickup counter, causing major confusion when it came to everyone picking up their orders. read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

Just after lunch time, the place was packed with the laptop loitering crowd. I can't really point fingers, because once I found a seat then that's exactly what I did for about two hours. After the lunch hours, some of the drip coffees are prepared to order. No worries, I like a fresh cup so it was better than usual. With a dozen or so people surfing the Internet, it was a bit slow. As for the wedding planner and assistant who came in to meet a bride and her maid of honor to discuss the upcoming nuptuals, without buying a coffee, that's just wrong. At least the Korean lady helping a couple with their taxes (yes, this happened) bought a drink! read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

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This location has a nice feel inside to sit and relax. The store is large with a variety of seating options inside and outside. There's community tables (don't hog it ;)) and the employees are friendly. The parking lot can be really full so finding a spot is sometimes a hassle. The line was about 5 deep but I figured it would move along fine. The reason for my A-OK star rating is the service time and drink quality. It took 25 minutes from the time I got in line to the time I got my drink... 25 minutes! I timed it! I ordered the Tall Zombie Frappuccino (I know, don't judge :) all good fun) and it was over $5.00! "Ok wow but it's seasonal and so insta-worthy," I thought. After I paid I was told they were out of the "brain" (pink) whipped cream which is what makes it look so fun... The girl was nice about the whole situation but I would have felt a lot better about the 25 minutes, half-assed drink if they would have offered me a drink coupon for next time. The managers here could help their customer base with training on how to read the customer's situation and assess their frustration levels. I send a response on the Starbucks App and got a quick refund to my card which was nice, thats why theres 3 stars instead of 2 cause I know you're wondering why I would even give 3! I didn't even take a pic of it. If you bought Starbucks and didn't take a photo, did it even happen? read more

This is my go-to store when grabbing Starbucks. I do both online and in store ordering and the order is always correct. Awesome staff, very friendly and welcoming. The service is quick and efficient, no matter how busy they are. Plenty of seating inside with new refurbished store, and awesome, large courtyard area to the left of store. Tons of parking in lot. Not a drive through location, but cool store. read more

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This place was relatively empty when I came in. Still, there was only one worker, so it was a bit slow. Despite this, we received friendly customer service. I tried the Mocha Cookie Crumble Frappuccino (Frappuccino Roast coffee, mocha sauce and Frappuccino chips blended with milk and ice, layered on top of whipped cream and chocolate cookie crumble and topped with vanilla whipped cream, mocha drizzle and chocolate cookie crumble, Grande $5.25) and the S'mores Crème Frappuccino (Marshmallow-infused whipped cream, milk chocolate sauce, a creamy blend of vanilla, milk and ice, finished off with marshmallowy whipped cream and a graham cracker crumble, Grande $5.25). I loved both, but the marshmallowy topping of the S'mores Crème Frappuccino is truly unique, in a good way - definitely recommend! The Mocha Cookie Crumble Frappuccino does have a stronger coffee flavor than most Frappuccinos. If you are planning to meet someone for coffee but you are not a coffee fanatic, Frappuccinos are the way to go, ESPECIALLY if you love sugar - you can barely taste any of the coffee in most of the available flavors. This place also has a small outdoor area, which is great if you have a dog. The interior is also spacious. read more

I dropped by this Target Starbucks this past Saturday morning. I advised the male employee that I was redeeming my points for a free matcha latte. First he told me I could only redeem between 12 & 6. I told him that is not correct. Then he told me I could redeem now, but he would need to charge me for the oat milk I was requesting in the drink. I am a loyal, long time Starbucks customer and I have never before been charged for oat milk in my drink while redeeming points. It's a free drink prepared the way you request it! When I questioned this, he told me that it has always been their policy to charge for this. Hmmmm. Later that evening I sent Starbucks customer service a note asking them about this - they answered me within 12 hours and apologized. I should not have been charged anything. They advised that i am eligible for ANY custom crafted drink with my choice of milk, syrup, etc. Just an FYI for anyone redeeming points at this location. read more

VEGANS AND PEOPLE WITH ALLERGIES PLEASE BEWARE!!!!! Wasted my money I completely threw the whole drink away because I'm allergic to dairy so I requested venti vanilla bean frappe with NO whip cream light ice and almond milk and what I recieved was a grande vanilla bean frappe with whip cream ice and idk what milk they used .. These people can't be trusted if you have a dairy allergy this was today around 10:45 am VEGANS AND PEOPLE WITH ALLERGIES BEWARE!! read more

Big Starbucks fan and buyer,but place is okay. It has tons of parking and is in an outdoor walking area. Clean location with tons of staff that are nice.It's slower, but it's so packed all the time. If I come on a weekday night it's a line or 7 am it's a line. I suggest ordering in advance 5-10 minutes before you pick up your order the. You only wait 5 minutes .... maybe.They have great knock knacks and snacks. Most of these things are full of calories, a waste of money, and/ or feed addiction to sugar or something. The extra stuff looks great and is positioned well to catch your attention. Great marketing. WiFi is slow up it's a monster kid crowd of people in rotation so load your app in the car before entering. Love the drinks that are offered. They have plenty nearby locations if your in a hurry. read more

Relatively fast service, however I came here a few days ago to get my first holiday drink of the season and Kiera was my cashier. I asked her about the free reusable cup deal and she was very curt, had a bad attitude and was quick to correct me in such a condescending manner. She kept telling me what I was ordering was ineligible until I showed her the Starbucks website. Customer service here was below average and I don't foresee myself coming back. read more

I loved it here! The place was clean and the employees were so nice! Delicious cakes, muffins, salads and sandwiches were readily available and all looked very fresh! My order was prepared correctly, what was awesome was that they called me by name, chatted with me while making my drink and offered great suggestions for my next visit! Also, it looked like this was a good place to hang out and meet up with some friends! Overall, I look forward to coming back! read more

Awsome coffee! However, only 1 person at the counter when I placed my order. Felt bad that other customers had to wait for my order to be completed before they got service. This Starbucks is busy. Need 2 people at all times. Would love to give 4 stars, but cannot. read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

This Starbucks location is highlighted by its close proximity to a great shopping area and restaurants. It's products are no different from any other of its other locations, famously harsh coffee, hit-and-miss service, and dry, frequently stale food items, but I do enjoy a latte on its expansive patio overlooking Rea Rd. read more

Nice Starbucks with patio seating. Friendly baristas. Everybody was masked and the place felt safe. Our chai lattes were excellent. Good job! read more

I was having an issue with the Starbucks app loading money on my card so I asked for help and was immediately told what the issue was and another way to add money. The app as a whole was having some glitches. The girl at the register repeated my whole order when I was done to make sure everything was right. My order was promptly made and I was in and out in 5 minutes. Even on a crowded busy Friday morning the employees made sure everyone had 5 star service. read more

Very poor customer experience. I would recommend avoiding. The staff here was fairly rude, and not welcoming. Management should really work on some customer service training. read more

Love the area of stone crest here and nearby shops. Starbucks is using a new machine to make coffee called something like "clover." Unfortunately it makes weak coffee so get the bold and you will be in heaven. I chose the "cafe verona" and its lovely. Great service! read more

Starbucks - Having the bold "cafe verona" and its very good. - Coffee & Tea Near Me - Charlotte, North Carolina

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I'll admit, I just came in here for the red cup. I like to be up to date on controversy... Anyway, this is a pretty location, lots of tables and a TON of outlets to plug in and recharge. But other than that, it's just a regular Starbucks, nothing fancy, or exciting. There are a select number of the staff that have facial hair - and I don't know if it's the guys or the 'staches themselves - but they are always super nice! Everyone else just seems to think that I'm a bother. Never really friendly. And I overheard one of the female baristas talking about how annoying customers had been asking about the "red cup controversy." She said, "everyone's been asking us if we've gotten a hard time about the cups. The only hard time that we're getting is people asking about whether or not we're getting a hard time!" C'mon, I'm sitting right here.... I literally just stopped in to get a fancy drink with 10 zillion calories, in a red cup. Just seems not very friendly or welcoming to me. But I'll keep coming here, and hoping that my barista (o?) I don't know if that term goes to both men and women? Regardless, I'll keep hoping that I get the ones with facial hair. #Igot99problems #butaredcupaintone read more

The coffee is as good as Starbucks is capable of. The staff is pretty friendly throughout the day. However, steer clear of the place 30 minutes prior to closing time. I have had TERRIBLE experiences three times when they were "close" to closing. The location closes most night at 9:30pm. A friend and myself went in to grab a coffee before a movie around 9:05pm. After collecting my payment the barista said, "We are closing soon so you need to take you drink to go." Now I am typically very conscious of closing times and try to be more than respectful. But I have had this happen to me several times, by different people. Eh, take from it what you will. A great place to stop prior to a big movie release at Regal Stonecrest. I have been there and seen a mass of Twihards and Potterheads. Also, during the evenings there is a young crowd that congregates there. Just FYI. read more

I came into this location the other day. This is not my every day Starbucks. I am giving this location 2 Stars. I have been here many times in the past and have always had a decent experience. However today once I ordered my Trenta iced coffee I watched the barista as she made my drink. As she filled it up with iced coffee about 1/3!!! She then proceeded to fill the other half 2/3 with a mountain of ice! I asked her for less ice and more of the iced coffee. She did this but was not pleased and took out so much ice there were only a few cubes left!! Then she left an inch and a half of room on top of that and asked me if that was enough room for cream. I mean how much cream do you think I'm going to put in there. I was not pleased at all with my experience here. I never have a Problem at the Ballantyne Location! read more

This Starbucks ROCKS! They are always super busy but don't miss a beat:) Gema, Amanda, and Matt are AMAZING!! Love this Starbucks and the friendly atmosphere:) read more

Starbucks - what a great combo! - Coffee & Tea Near Me - Charlotte, North Carolina

I was literally falling asleep driving through this section of Charlotte this afternoon, so what better way to wake up then to buy a $4.00 cup of coffee? This is a nice Starbucks with plenty of room and friendly staff. The usual laptop / meeting crew was there this particular day and started to fill up more as I waited for my Latte. Clean, fast service, and well stocked about sums up this trip. read more

This is the Starbucks my dad and I usually meet at to catch up. For the most part, it's great. Relatively fast service considering how busy they are, the location is pretty clean, the baristas are friendly. My only complaint is that once in awhile you run across that one employee that makes you lose all faith in humanity. My last visit I asked if they were able to make a pumpkin spice latte dairy free. The barista looked at me, paused for a solid five seconds and said, "I could make it with half and half....." I laughed thinking he was kidding. Oh no, the boy thought half and half had no dairy. After specifying soy milk and NO WHIP.... they still put whip on it. I scraped off as much as I could but being very lactose intolerant the damage was done. Overall, minus these rare/head shaking occasions it's a nice place to grab a coffee and relax for a bit. read more

I had the greatest experience at Starbucks while I was at Target for an eye appointment. I stopped in to get a Frappuccino and met the lovely NANCY! She was so very genuine. She took her time to speak with me...didn't act like she was in a rush and anxious to get rid of me like most people do in customer service today. She explained about their products, shared with me about upcoming updates to the store, and then talked to me about promotions they were having in the store. What a great employee. I was enthused about her kindness and appreciated that she was so knowledgeable and peppy about the store she works in. Starbucks should be happy to have Nancy at that location as she not only promotes the store but made me want to come back in there for my purchases! I'll be back Nancy......Keep up the great Customer Service :-) read more

Stopped in on my way to work to grab a coffee & they have 2 cashiers and only 1 guy making the drinks...WTH??!?? Super slow! This location is not recommended if you are in a hurry! read more

Absolutely the worst experience ever. I was bullied and addressed in a combative nature while trying to order. When I tried to clarify my order, she threw up her hands and said she wasn't going to deal with me and demanded someone else help me. Never been treated this way in a Starbucks. Terrible experience. read more

horrible service, takes forever to make a drink. i asked for a venti three times, and got a grande. then was asked if i wanted to be refunded and charged for a venti.. what???? f you guys except for the blonde lady she's nice read more

My #2 place to study for school or exams - tables are not the best size for studying when you need to layout textbooks, notebooks, and a laptop. Outdoor seating is pretty much non-existent ... there's a couple of tables and chairs - not much to look at since it's wedged between Starbucks and the neighboring store, so your only view is the parking lot and (I think) Rea Road. But the store is good for the passer-by who wants to jump in, enjoy a hot beverage, and read a book or newspaper. And the free Wi-Fi is always a plus (although I've never been to a place that only offered "pay to play" Wi-Fi). read more

Located in the same plaza as Trader Joe's, this is a pretty convenient location for me. It also happens to be one of the larger Starbuck's I've been in. I tend to go at "off" times, so it's never been really crowded. Service has been fast and accurate. Love their seating section here. Lots of comfy cushy chairs and the lighting is very calming. read more

While I feel this Starbucks could use a few extra hands in the morning, they are efficient. And they have never messed up my drink. Always tastes awesome. I pass another Starbucks on the way to work to get to this one. And this is my choice. read more

I love this location! The people are nice, the service is fast, they make drinks EXACTLY the way you like them and to tell the truth I'm not sure what some of the other reviewers were talking about but this place is FANTASTIC! read more

Normally I love Starbucks, however twice in the last two weeks I have visited and there were flies inside the glass case where the cakes/cookies are stored. Gross. When I mentioned it to the cashier she shrugged her shoulders and walked away. Needless to say, I will get my coffee and snacks somewhere else. read more

Starbucks at its best! The partners at this location keep this store clean, stocked & service at its best! The drink quality is consistent and the food is fresh. I favor the baristas Thomas, Brian & Wes - they remember my name and always make me feel special when I stop by! Thanks guys, keep up the great work! read more

Went to this location to order my usual drink only to told that that they are out venti cups. AND they are out of classic syrup as well. In my opinion those are key ingredients and should never be out of those items read more

As Starbucks go this isn't my favorite as it's always pretty full. Service speed really varies from visit to visit but everyone is very nice. They removed a lot of the comfortable chairs to keep people from lingering all day. Food and coffee all as normal. read more