Gotten a brown sugar milk tea with tapioca pearls, 70% ice, and regular sugar. The drink was delicious. One can always expect Gong Cha to provide consistent taste in their drinks and services. This location in particular provided service beyond expectations. I wanted to buy a small cup of the rainbow jelly and I asked the lady if I can, and she said yes. She gave me a sample of it and then gave me a cup of it. She could have just said no sorry it's not for sale but she was super nice about it. I can't recommend this place more, great drinks and good service. read more

Gong Cha - Sitting area - Bubble Tea Near Me - Charlotte, North Carolina

See all

Now this was some good boba! The staff were friendly, and it is a spacious location with plenty of seating inside. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

See all

Hey guys, take my word for it, but this Gong Cha is very, very bad. It's super tragic because I actually adore the Gong Cha chain. That's probably why I find myself giving this location so many chances. However, today was their last chance. My milk black tea was not sweet at all, despite my 50% sugar request. And the bubbles were borderline inedible: no flavor and mushy. This is unacceptable, especially considering how much I spent, roughly $6/$7 per drink. I hope people are able to see this review and save their precious time, money, and calories. read more

I checked out this location in Stonecrest shopping strip...and I was impressed with its nice, wide layout, and bright, cheerful decor. However, I was underwhelmed with its lackluster menu...and placed WAY too high on the walls. It was kinda awkward having to look so high up to see the menu... WHY, I wonder?? I must also mention how the customer service was a bit underwhelming as well. There was no cheerful greeting, no smiles, nothing. Very flat reception really. I got the small Taro Milk Tea w/ Boba...and it was also underwhleming. I've had much better Taro flavored teas elsewhere. Also, I never liked Gong Cha's flimsy cups. For such a large, worldwide chain, it's amazing to me how they've chosen to go with such low quality cups. MASSIVE difference with Kung Fu's and ShareTea's sturdier cups, for instance. Yet, the pricing was just as high...ridiculously high, I'd say. For all such mentioned reasons, I can't rate this experience too highly. However, I am always happy to see an array of BT bars placed throughout Charlotte...and this is no exception. Just a few years ago, I felt lucky to have maybe 1-2 BT places...now, I can't even keep up lol read more

Gong Cha - a dining area with tables and chairs - Bubble Tea Near Me - Charlotte, North Carolina

See all

We stopped in here while in Charlotte for the day. Clean store with trendy decor. The staff was friendly and mixed the drinks well. Strong taste of coffee in the Coffee Milk Tea. Didn't taste like creamer like other boba shops. They do a seal top here as it mixes. One of the better boba I have had in my travels. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

See all

I felt rushed trying to order them the girl made the wrong drink trying to then convince me I will like it I just feel like you're spending eight dollars on a drink. The drink should've been correct. read more

Gong Cha was amazing. The workers are so patient and helping and the boba / bubble tea is so declious.And the seating and style is adorable. read more

Gong Cha - Strawberry Green Tea with Mango popping pearls. - Bubble Tea Near Me - Charlotte, North Carolina

I'm on a boba journey and Gong Cha did not disappoint. Located in the bustling StoneCrest plaza in Ballantyne, this boba shop is a must try. It's super cute inside and actually pretty large. There is minimal seating, probably due to COVID-19, but I was just stopping in real quick while I was in the area. The lovely ladies behind the counter were very nice and patient while I decided which boba I wanted. One even answered several questions I had and I definitely appreciate that! I ended up with the brown sugar boba. It was delicious and I shall definitely be returning. read more

See all

I absolutely love this place with a passion for the reason being, every boba I've had here has been delicious but my favorite one is the Strawberry creme brulee and I highly recommend. :) The service was fast and convenient. Another thing is the ambiance but it is not lively, yet they do have kpop playing in the background for noise which is nice. read more

I would rate this place 3.5 stars. I came during their soft opening and their drinks were perfect! It was consistent with their other original location. I got the milk foam green tea with boba. The boba was fresh, soft, and chewy. The drink had the appropriate amount of richness and sweetness, but I could still taste the green tea. I came back again a couple weeks later and got the exact same drink, but it tasted so watered down this time. Even with the milk foam, the drink still tasted diluted. This location has inconsistencies between my first and second visit, but maybe with time, they'll be up to par with their original location. Will update if anything changes. read more

Gong Cha - Green tea with milk foam and boba - Bubble Tea Near Me - Charlotte, North Carolina

See all

This is one of my favorite boba places in Charlotte so far! Their teas are delicious and taste very fresh, as opposed to some other places where the teas have an overly sweet and artificial taste. They allow you to customize your ice and sugar levels. I prefer to do 50-75% sugar because I feel that most boba teas are traditionally made way too sweet. They have a variety of add ins to choose from and their tea flavors list is very extensive. The ambiance is fun and upbeat. They had K-pop music videos playing and the decor is fun and bright. Great place to sit and catch up with a friend or go on a super casual date. read more

Gong Cha - Strawberry Taro and QQ Passionfruit boba teas - Bubble Tea Near Me - Charlotte, North Carolina

I've been on a boba high lately, and have been trying so many different places. This is definitely on the pricier side, seeing how they have 2 or 3 sizes and the M was $7 I think. They are one of the stores that charge extra for boba. I got the brown sugar boba and enjoyed it. However, the brown sugar flavor was not my favorite, so I will not be trying this drink again. But they have a wide array of beverages so the others may be better. Recommend trying out, just not my favorite. The atmosphere is nicely decorated, they have restrooms, and the employees were nice. The service was also quite fast. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

See all

So glad to be able to find authentic Taiwanese-style tea drinks in Charlotte and less than a mile from my parents' house. I live in Los Angeles so I've been avoiding getting boba drinks while in Charlotte since most places use powder for drinks (which I abhor) and have not so great boba. Here the the drinks were good and the boba was fine (I don't actually order boba with my drinks but did this time just to try). I got a foam green tea and it was the perfect taste but the one thing that really bothered me is that I like to shake the drink to mix the tea and foam so it becomes a lighter version of milk tea but they had the drink in a cup with a domed cover and opening for the straw so I couldn't really shake it but had to slowly try to stir the foam in. Hopefully they eventually go the plastic heat-pressed top route as that would be more ideal. While there is currently no tables or chairs to sit inside, the space is nicely decorated for the social media crowd so I'm sure once they allow indoor dining in their store, it will be a nice place to get a drink, take some photos and chat with friends. read more

See all

Almost every state that I go to like I has to stop by Boba. A friend of mine recommends this place. Boba for us it's like friends gathering thing. We went in there like a whole group of people about 10 or 11 of us and there was so nice and patiently ordered our stuff. The inside is pretty big I love the decoration very simple. I wish there was a game but it wasn't. We sat at the big table putting all the chairs around. Just sit there and talk it's just comfortable. Laughing I remember we were loud but it wasn't a big deal in there. I guess we were just too comfortable The music was playing in the background black and pink One of them. I definitely will be back just to meet up with my friends catch up and get Boba whenever I'm in town. read more

See all

This bubble tea cafe just open for business on Monday. I'm excited to have a bubble tea café in Ballantyne area. It's not any of your regular bubble tea, it's the famous Gong Cha! We ordered several drinks from here: Milk Tea with boba, Grey Earl tea milk tea, matcha foam tea, lychee green tea with boba and basil seeds, Mango yogurt and Lemon Wintermelon and all of them are great. If you don't like sweet, do not order the Lemon Wintermelon. It's already sweetened and it's too sweet for my taste. You can order all the drinks with level of sweetness according to your liking and variety of fillings (boba, coconut jelly, etc) read more

Gong Cha - Lychee green tea with boba and basil seeds - Bubble Tea Near Me - Charlotte, North Carolina

Consistently slow service even when there are are more than enough workers behind the counter and very few customers. 2 of the 3 workers are just standing around as I write this review. I've been waiting 10 mins unnecessarily. It doesn't take this long to make a simple drink. Also, their prices are way too high. read more

Amazing drinks. Even better customer service thank you for always being so welcoming! read more

Gong Cha - Green tea with milk foam, tapioca and lychee pearls. My favorite!! - Bubble Tea Near Me - Charlotte, North Carolina

See all

Gong cha has an impressive amount of toppings, from the typical boba tapioca pearls and foam to red beans, grass jelly, and aloe. The teas are perfectly made, and aren't too sweet, which is a problem I run into often with boba spots. read more

The customer service is spectacular. I come here almost every week and I enjoy the drinks they make here. The environment is really cute and I just love the vibes when I hang out here with friends. Would recommend! read more

Gong Cha - a dining area with tables and chairs - Bubble Tea Near Me - Charlotte, North Carolina

I never write reviews on yelp before. This is my first one ever, i went to try their new location today. I bought 4 cups because I heard that Gong cha is really good so i gave them a try. If you never try bubble tea before, I would not recommend this place for your first time. I think you would never like milk tea again if you try this place for your first time. I got premium milk tea and tasted like like water and sugar. They just have a really weird taste, it tasted almost like formula baby milk to me. I also got brown sugar with milk tea. I love brown sugar but this one tasted horrible. I couldn't even finish my tea. I have to throw them all away. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

I love authentic boba tea! There's a few other boba places in the south Charlotte area but this one is by far the best! The staff is always so friendly and sweet, and there's never much of a wait, and no matter what I order (matcha, green tea, milk tea, purple yam tea, etc), I always add not just the regular black pearls but the peach stars as well. They bring your drink to the next level! The place is really cute on the inside, too! They got a regular customer in me! read more

Gong Cha - The peach stars in there are delicious! - Bubble Tea Near Me - Charlotte, North Carolina

See all

Passion fruit yogurt slush was absolutely watery and unenjoyable. I wouldn't get the slush drinks again. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

The boba has a great texture and they have some really good options for other toppings like the star shaped peach coconut jellies. Would highly recommend. read more

Gong Cha - Strawberry taro milk tea with boba and star shaped peach coconut jellies. - Bubble Tea Near Me - Charlotte, North Carolina

LOVE LOVE LOVE!! Gong Cha was my go to bubble tea place in China and I AM SO HAPPY IT'S HERE! I freaking love Gong Cha! I wish I could spend all my money on you, Gong Cha read more

Gong Cha - Matcha creme brulee Mango creme brulee - Bubble Tea Near Me - Charlotte, North Carolina

See all

Why is no one talking about this place! I'm so excited Ballantyne has good bubble tea now! It's clean it's trendy and it's delicious! Staff was nice. The menu offers a lot to choose from, smoothie drinks, coffee based, milk based, brown sugar etc etc. if you're a boba lover like I am please try this place out! I got the brown sugar coffee milk tea 50% sweet with light ice and boba! They also have several other toppings and foam topping too! One of the girls also told me to shake my drink well before I started it and I'm thankful she did! And even if you don't like tapioca you don't have to get the boba pearls! Will be back to try the strawberry drink! Oh and they have bubble waffles! read more

Gong Cha - Inside - Bubble Tea Near Me - Charlotte, North Carolina

A rainbow of bubble tea and ice creams in a small and cute store in the heart of Ballantyne. read more

See all

So good! So many options and the staff is quick and friendly. Everything I've tried so far has been delicious. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

The drinks taste even better than the s king street location?! No tables inside, just a few bench sweating. Some neon decor. The cashiers are not the most efficient. Also this store is hard to find. It's to the right of the dolce salon but it's entrance is super small. read more

Tons of options and combinations to choose from. You can totally make a customized concoction or select one from the menu. We got a Brown Sugar Milk Tea with black tea, less ice (70%, but wish we'd done 100%), less sugar (70%, but wish we'd done just 50% on this one), and added black pearl for extra $0.75. We also got an Earl Grey Milk Tea with 3Js with less ice (70%), half sugar (50%), and the 3Js (black pearl, grass, pudding). I did not care for the grass or pudding though, so I would say just black pearls next time. There's a lot to choose from so we'd definitely go back if we were in the area and looking for some afternoon refreshments. read more

Sometimes ago, I purchased 2 milk teas, they were both made wrong. I called and asked them to make me just 1 new tea, they refused to. Recently, I ordered from them again, but both were not filled up, probably just 80% full. They're not the only tea house in Charlotte, I go there because they're very close my house, I'll take my business elsewhere, of course I'll have to drive farther, but that's ok. read more

Gong Cha - Bubble Tea Near Me - Charlotte, North Carolina

See all

Terrible drink and service here . Make wrong order but the staffs don't want to fix the drink for me

TL;DR Legitimately heartbroken. They screwed up the whole order. Did nothing to make up for it besides smile and nod after taking my money. Came in without ordering ahead (ALWAYS ORDER AHEAD) They were moving - really - s l o w. I ordered three drinks one of which was a mango green tea milk tea and tipped like 5 bucks because I understand being a server. I did not make sure the guy at the register got the milk part. In return I got no milk in the milk tea. It's fine it's probably a common mistake. while waiting the owner chewed both servers out for messing up an order I waited twenty minutes for the order and had a second order that came in at the same time the drinks arrived. I got back in line and asked about the drink the owner said make sure we get the milk part because we have two different mango gree teas ans we moved on. 30 min later I finally got the second order. BECAUSE EVERYONE ORDERS AHEAD. Which is again fine now I know. They left out my five year olds drink from the order. Then acted like I just didnt order my five year old little girls drink. I expressed that I was upset but didn't want the manager called because they had already been chewed out. They then acted like I needed to ring up my drink or our transaction was complete. Bruh I friggin bought the drink. But in the rush they didnt even ask how I wanted it and messed it up. Now I was ready to Karen. Which is gross, so I asked for a card in case I still wanted to call once I calmed down. They guy smirked and said yeah she's like never here. So I talked to her right there and she just nodded and I left Only to find out that on the second order they screwed up another drink that actually made the order. read more

I mean, Gong Cha is Gong Cha, right? This particular location was very clean and spacious. I think the music was a little too loud and the staff wasn't the friendliest bunch, but wasn't disappointed with the drink. Not sure that I would return because there weren't a lot of options for seating, but no issues with the drinks read more

The tea was okay. I had a milk tea boba. It wasn't the best, but it wasn't the worst either. The place was really cute. There wasn't a lot of people at the time so the service was fast. read more

Super cute and cozy café! It's great to see a bubble tea place in Ballantyne! The staff was nice and friendly with suggestions and answering questions. They have a great menu, I tried the creme brûlée topping option and it was amazing, the only reason I did 4 stars is that they didn't have any non dairy milk offerings. read more

Clean, spacious, nice staff, & good drinks! Highly recommended trying this out if you're in the area! 5/5 , super good.

The brown sugar milk tea with 30% ice and 30% sugar and oolong tea is absolutely fantastic. If you love tea this is your place! Consistent taste each time I come. read more

I ordered taro milk tea w boba. Its yukkk and didn't taste taro at all. Its bitterness

This place serves amazing boba tea, and has a comfortable waiting area, with indoor seating. Usually get boba tea within 10 minutes depending on wait time. read more

I'm very disappointed at this location. I understand that this is a new store and most of the employees are still under training. However, when I placed my order and clearly they messed up my order with the ice amount. When I ask them to correct my order after I have received the drink, they just poured out my drink and simply added more tea. I appreciate them adding more tea back in to make it a full cup, but they also poured out my cheese cap and mess up the sugar level in my drink as well. Also, the store doesn't seem very clean because the same person who was checking out was also touching the food ingredients with the same glove. I probably won't visit this store again. read more