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    Starbucks

    4.0 (2 reviews)
    Updated over 3 months ago

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    5 years ago

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    Dunkin'

    Dunkin'

    1.6
    (60 reviews)
    2.9 mi
    $

    After purchasing donuts in-store, I was informed that they were being microwaved and would be out…read moreshortly. When I asked why, the employee stated it was because they were stale. Naturally, I expressed concern and asked further questions. At that point, another employee became hostile and demanded that I leave the store. To be clear, my demeanor remained calm and professional throughout the exchange. The employee's reaction was completely unprovoked and appeared to be an attempt to deflect from what I believe are unacceptable practices within this location. When I requested donuts that had not been microwaved, I was given ones that were rock hard. After asking for a refund, my request was initially denied. When I asked for the manager's name and the employees' names, I was refused this information and ultimately issued a cash refund instead of a refund to my original payment method. I was also told never to return. This entire experience was offensive and unprofessional. After later reviewing customer ratings for this location, I was shocked to see that my experience aligns with many others who have reported similar mistreatment. It's troubling that a location with such a reputation continues to operate in this manner. My family and I have been loyal Dunkin' customers for years, but this incident was so negative that I genuinely question whether we can continue to support the brand. I hope this message is taken seriously--not only for my sake but for the integrity of the Dunkin' brand as a whole. Please investigate this matter and take appropriate corrective action. I'm sharing this feedback in good faith to help improve your customer experience and uphold the standards that Dunkin' has long represented.

    The donuts were old & stale. I used door dash to get them so I couldn't take them back. I was very…read moredisappointed & I wanted them so badly, 21 bucks down the drain..the lil kids must have ate them cause it was a dozen

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    Starbucks - coffee - Updated June 2026

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