After purchasing donuts in-store, I was informed that they were being microwaved and would be out shortly. When I asked why, the employee stated it was because they were stale. Naturally, I expressed concern and asked further questions. At that point, another employee became hostile and demanded that I leave the store. To be clear, my demeanor remained calm and professional throughout the exchange. The employee's reaction was completely unprovoked and appeared to be an attempt to deflect from what I believe are unacceptable practices within this location. When I requested donuts that had not been microwaved, I was given ones that were rock hard. After asking for a refund, my request was initially denied. When I asked for the manager's name and the employees' names, I was refused this information and ultimately issued a cash refund instead of a refund to my original payment method. I was also told never to return. This entire experience was offensive and unprofessional. After later reviewing customer ratings for this location, I was shocked to see that my experience aligns with many others who have reported similar mistreatment. It's troubling that a location with such a reputation continues to operate in this manner. My family and I have been loyal Dunkin' customers for years, but this incident was so negative that I genuinely question whether we can continue to support the brand. I hope this message is taken seriously--not only for my sake but for the integrity of the Dunkin' brand as a whole. Please investigate this matter and take appropriate corrective action. I'm sharing this feedback in good faith to help improve your customer experience and uphold the standards that Dunkin' has long represented. read more

The donuts were old & stale. I used door dash to get them so I couldn't take them back. I was very disappointed & I wanted them so badly, 21 bucks down the drain..the lil kids must have ate them cause it was a dozen read more

Dunkin' - Coffee & Tea Near Me - Menomonee Falls, Wisconsin

Donuts tiny, with little filling. Meh. Definitely going elsewhere. Disappointed. Donuts used to be bigger, taste better and much better quality. read more

Dunkin' - Small donuts with barely any filling. Grocery store donuts are better. What a waste of money. Definitely not returning. - Coffee & Tea Near Me - Menomonee Falls, Wisconsin

This place is terrifying. Here's my experience. 1. Order food from guy 2. Guy goes to bathroom 3. Guy comes back from bathroom, goes to back, puts on one glove. 4. Guy touches my bagel with his ungloved bathroom hand. 5. I throw said bagel away as I'm walking out and decide to never visit again. read more

Love Dunkin', just have a suggestion: make a point of asking for napkins. I use their drive-thru frequently and they never put napkins in the bag. read more

I would give 0 stars. I ordered through the mobile app and my order did not transmit to the store. However, my card was charged 2 hours before arriving but I placed it the day before. The employee was clueless of my order and claimed I ordered at the wrong location. The mobile app transaction history shows otherwise. She called the general manager Danielle on the phone. Danielle was extremely rude as if I demanding free donuts for all. I spent my money and did my due diligence to place a large order in advance for the store and my own convenience. I understand technology can be faulty but some empathy and help would have been the least she could do. Because she is the general manager, I don't believe my issue will be resolved but I will that ensure everyone I come across will know her name and actions. Do better! read more

Dee Dee who claims to be shift leader at this location is a hostile employee. If you hate your job Dee Dee you should quit. Do something you enjoy. All my daughter did was politely ask for another item after having ordered and you treated her like a piece of doo doo. If I owned this location I'd have you sweeping floors and cleaning latrines because you should not be handling any customer service duties. My family will not be coming back to Dunkin Donuts for coffee or donuts moving forward. read more

Dunkin' - a referee throwing a yellow object in the air - Coffee & Tea Near Me - Menomonee Falls, Wisconsin

A terrible Dunkin store. Dirty, coffee is wrong all the time, dirty staff, always touch donuts, "coffee" is water with little coffee, when I mentioned that, an employee told me they were told to prepare that way to increase the volume made, I was like yeah but you will lose customers because this is water not coffee! On a scale from 0-10, they are -100! read more

I was having such a rough day, you know how it is having to visit my hubby in federal prison and I decided to treat myself with some water (even though it was a tad bit pricey) and some munchkins. As I pulled Lil' Debbie (my car) through the driveway, I was greeted by a friendly "hiya" my mood was immediately lifted. I later found that the worker who I talked to was named Nate (Zebra Mask) he told me he used to be a munchkin in his school musical based off of the wizard of oz and was thrilled to serve me some munchkins. Aside from god, Nate is the one person I would consider to have intangible kindness. Thank you Nate. I have also decided to attach some photos documenting my experience. read more

Dunkin' - Coffee & Tea Near Me - Menomonee Falls, Wisconsin

Absolutely worst experience I've had and it's only at this location. I've never had bad experiences at other locations this is the only one. I understand sometimes it gets busy or you may be short staffed but at this location they just stand around it's like they don't even care to try but let's focus on the facts. Not that I care about masks but if you're going to force your customers to wear a mask you'd expect the employees to do the same but they all have theirs down. (this doesn't bother me I just want to state all the facts) We were in drive-through waiting 30+ min when there were only 2 cars ahead. When I paid my bill I was asked to move to the second window. That was another 40 minutes at which point I spoke up. I left the house at 0700 and arrived at about 0711 to buy donuts for my coworkers since it's my birthday today but I didn't get home till about 0845. When I spoke up and asked what is taking so long politely because I've been in line for 40+ minutes I was ignored no explanation just a smile (since her mask was down) and then she walked away. Five minutes later I got my boxes but I wonder how long it would be if I didn't speak up. It shouldn't take more than 30 seconds to put a random mix of donuts into a box per box there's no excuse for this amount of delay and unprofessionalism to customer service. From now on I'll be taking an extra 10 minutes to drive to the other locations at least they make an effort when they are busy instead of standing around. My donuts were all smashed up in the box so I'm just going to throw these out since I was not given a receipt even after asking and I really don't feel like going back in line and dealing with that type of customer service in regards to this order but I'll be sure to let others be aware that this is not the location to go if you're on a time crunch but if you have a couple hours to spare and prefer some smash donuts why not. read more

I would love to leave 0 stars if I could. THE WORST EVER!!!!!!!! My order has never been correct, charge wrong, and are RUDE! I recently had a $3 cold brew offer in the app and they tried charging me full price after they scanned my offer. Don't waste your time here, you won't be happy. read more

Today a young lady with name tag "Awesome" greeted me with a great attitude and pleasant smile. She took my order and promptly served me. Best customer service experience ever at this DD Give Awesome a raise! read more

It's 90 degrees outside and they have no air conditioning! The owner should be ashamed!! They are also short staff only two people working... again the owner is to blame! Food was ok read more

Understaffed. Huge lines at 8:30. Who knew people would want coffee first thing in the morning?

We stopped at this Dunkin store at 8:00 AM this morning (Sunday). There was one worker only to be seen and she was trying to juggle doing drive thru, walk-ins and pre-orders all by herself. We finally gave up after standing at the counter for 10+ minutes trying to simply get a half dozen donuts. Where the heck was the manager and owner of the store, why didn't they get their butts in there to help this poor girl. This is not the first time seeing and experiencing poor service at this store... it's got to be the worst managed store Dunkin has. I will never return to this store again after today's experience. So disappointed that I am even required to give them one star here in Yelp just so I can post this review; they deserve nothing greater than zero stars. read more

You don't come here for the service since it's almost nonexistent. Today the drive thru was closed due to lack of staffing but you won't know it until you wait for a message on the speaker. To be fair, the coffee is good and cheaper than Starbucks. The two employees behind the counter had zero interpersonal skills. read more

This place has become just a disaster. I walked out today when the lead person on staff, who was sloppily dressed and disheveled, was incredibly rude to both the other staff as well as a customer. I used to stop here every Saturday morning. Never again. Avoid this place. It's dirty, understaffed, and what staff they do have is just rude. read more

This was the most ridiculous coffee run ever. After waiting over 20 minutes in the drive through for a coffee yesterday (yes, that is correct - 20 minutes!), I will not be coming back to this location. When I was ready to even place my order, I had to wait 5 minutes for someone to come ask what I was ordering. Get your shit together, Dunkin Donuts! Or at least make a second lane for your drive through, so customers with a car in front and behind - the ones that are stuck - can at least get out of line and go elsewhere. No sense of urgency, no apology for the wait... that is unacceptable. For Saturday morning at 8am and little traffic, I expected better.. read more

Do Not Ho Here....second time I have been to this location and will never go back. Place is operated very poorly in both service and cleanliness experience. Used restroom this morning while waiting and staff have positioned roll of hand paper on toilet with hand soap in a water cup....just gross, lazy and poor management. I'm scared to know what's going on in the kitchen. See photos. read more

Dunkin' - Soap in water glass with refill bottle next to... - Coffee & Tea Near Me - Menomonee Falls, Wisconsin

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If I can give 5 stars for unfriendly and down right rude employees, I WOULD!!!!! Obviously the drive up service is far more important than walk up service within the store. With that being said everything else was okay at best. Tables needs some attention those who really wanted to come in and sit. With specialty stores like this, customer service needs to be stepped up in order to survive in today's economy. read more

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Ordered an iced latte... as I write this I think they're still out back growing the beans for the espresso.

Worst customer service I've ever experienced. A woman working the drivethru with the name tag "Didi", who claimed to be the manager, had the worst and most aggressive attitude. read more

If slow was a store it'd be this place here. If you're life depended on you getting your coffee from this location in under 10 mins then I hope you have your affairs in order and are right w God because you'll surely die. Waiting in line here will have you contemplating your whole life. I'd rather have splinters inserted underneath my fingernails than to wait in line at this place again. It's so slow. Like slower than snail pace slow. The employees look at you as if saying "help save me from this hell". Not the place to go to in the morning on your way to work. I can go home and brew my own coffee and come right back to this place and still have the same spot in line (and I live 15 mins away). read more

Now I remember why I stopped coming to this location. 12 MINUTES in a line that didn't move once!! This location always seems to have the worst examples of employees manning it. They make mistakes constantly, they are super slow and usually have no manners or personality at all. There were 4 cars in front of me that didn't move at all before I finally bailed after 12 minutes. I went 1.5 miles up Pilgrim and got a donut in the other drive thru in less than 2 minutes. I'm shocked this place and it's horrible service is still open. Pathetic. read more

We came in this morning (6/5) and there were two girls running the store alone. It was busy as heck with a line inside and outside, but these girls killed it, and they were friendly the whole time, too. read more

One staff member at 7:30am. Only helped drive thru customers. Waited 30 min and never once was asked our order or apologized for wait. We walked out . read more

Very good coffee & prices are quite reasonable. Had the chicken biscuit & was delightfully surprised at how good it was. Usually there in the very early AM and the staff is always upbeat & very friendly, however this week I visited late morning and had Aaron the manager help me....SUPER RUDE DOUCHEBAG from the beginning of the transaction till the end. read more

They are NEVER in stock of the majority of donuts or other staple items such as bagels. The customer service is terrible. Once we received a latte that was basically just milk, we asked for a little more coffee and the owner started to argue with us. Another time, we received the completely wrong order and the cashier admitted she had messed up to the owner. However the owner started arguing with us that we were the ones at fault. read more

Happy Belated National Donut Day!! I look my nanny kids to get donuts today and this was the closest Dunkin. I typically don't like Dunkin because they can never get my order right and the service isn't typically good. Upon arrival there was a long line due to the day which is fine. But the two men working up front were very rude and hard to understand. There was a group of special needs adults there getting their donuts and one went up and kindly asked where the bathroom was and the man working was so rude and gave him the most judgmental look ever. It broke my heart. On the plus side, the young lady in the back did make my drink correctly and my kiddos enjoyed their donuts. But due to the employees attitude and lack of sensitivity to all I cannot rate this location higher than two stars. read more

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I am out here for work an have came to this location 3 times now. They have messed up my order all three times. The first two times they were some what drinkable. This last time I had to spit it out. I get green tea often from Dunkin' and have never had it taste this bad. read more

This dunkin has very little help, and needs more employees. If you want your coffee very quick go to a different place if you are in a rush. I waited 30 min in line alone just for a bagel and coffee. But workers were super sweet and trying their best to get it done as fast as possible. read more

We went in and bought a dozen doughnuts. Got home and there were 10. Went back later to get ice cream. Almost everything was out. We told the cashier that we only got 10 doughnuts. She said she was sorry. I said, it's not your fault but I just thought maybe you could do something. She actually said "maybe next time make sure they count 12". Seriously?!!!! Not impressed at all. read more

I love Dunkin, but this location is awful. Terribly slow service at the drive thru and in store. Thought it was a fluke but it happened again and again. They appear understaffed and inexperienced. Corporate needs to step in here. Dunkin' isn't as popular in Wisconsin as in other states and this site isn't helping them. read more

This DD provides the worst customer service around. Staff is more concerned about their phones than taking care of the customer. Manager has no control over her staff. Go to McDonalds across the street for better service. read more

If I could give no stars I would. Completely RUDE in drive thru. Wasn't understanding my order which was an iced coffee with cream & a vanilla bean coolatta. Was insistent that I was ordering an iced coffee w vanilla. Then i ordered a dozen doughnuts and proceed to tell her that I'd like 6 round frosted and 6 long Johns. She told me you don't get to pick the doughnuts in the drive thru!!! What. When I got the doughnuts they were completely hard so hard they crumbled... clearly not fresh doughnuts probably from yesterday. Went through the drive thru at 11:30. read more

Foolishly I ordered 3 dozen donuts as a reward for my volunteers. They were so dry and tasteless I had to go to Krispy Kreme and buy 3 dozen because the donuts from Duncan Donuts were so bad. It was a waste of money. read more

small location is always busy when I get here I always miss out on my favorite flavors definitely a good meeting spot

Stopped by today, a Wednesday, at 7am, and the drive through line was about 20 cars deep, and the door to the main store lobby was locked. Got the attention of the employee in the (empty) store, and mimed that the door was locked. He pointed at the drive through line. I guess Dunkin' had decided they didn't want customers in their store today. Seems odd to me to have a store and then not let customers into it, but so be it. I went elsewhere and won't return. read more

The service in the drive through is terrible. They're rude and get your order wrong. I ordered an iced latte and as they were repeating my order they didn't say iced in front of latte so I told them it was an iced latte again and they responded in the rudest way. Can't believe I went here instead of Starbucks. I'll be taking my business somewhere else! read more

I used to go to this Dunkin Donuts every morning before work. The staff was friendly and my order was always correct. Within the last year there has been a complete change in staff and the quality and accuracy of orders is almost nonexistent. 4 out of 5 of my last visits have been wrong. I always order an ice coffee with mocha swirl and cream and this last time the employee literally handed me a cup with just ice and caramel swirl. Nothing else. All I could do was laugh. The employees there now are not only unfriendly but incompetent. They've lost my business. read more