What is going on with the person on duty on April 4th at 6:15? It was a male employee... He made me wait for my items until he finished serving everyone else who came in after me. This was terrible service--simply because I have Latino features. This is unacceptable. read more

Came in for a little pick me up. Vente coconut milk vanilla latte. Hot. Really needed the pick up with this dreary weather we've been having. And it's been chilly as well, so the warmth of the coffee was wonderful. Really hit the spot and picked me up. Store is clean, and some people were chatting and networking, or on their laptops. It's a smallish Starbucks. Service was friendly. I was greeted with a smile, and asked how I was doing. I gave my order, and scanned my app. I sat down and waited a brief 3/4 minutes and I was off to work. I don't believe this location has a drive thru. I love that. I love that feeling of standing in line, waiting my turn, talking to someone face to face. I just enjoy the feeling it gives me. Send a smile, receive a smile back. read more

Starbucks - Olive oil in coffee. So many wonderful health benefits, but it has to be the high quality EVOO. Look for high polyphenols. DM for more info - Coffee & Tea Near Me - Austin, Texas

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Very slow. Just ordered a lemonade and sandwich. Usually takes 1 min. Taking at least 10 here. No drive thru.

january 24 at 2pm, it's closed due to snow storm alert even though starbucks app and map say open. that's ok but there was a few girl outing from store and she even hold the door for me but a brunette girl barista shut the door on my face!!! and showed me the paper on the door that says closed! it was rude I didnot force the enter? She could kindly tell me it was closed instead of being rude read more

I am really surprised to see bad reviews on this Starbucks and wonder if the poor reviews are old or people think they're writing about the free-standing location in Lakeway, which is the worst one I've ever visited. The staff is always busting their behinds and friendly when I talk to them. I will say that I usually order via the app and have no problem with my wait time. They will usually ask me my name if they see me waiting for more than a couple of minutes. My drink always tastes the way I expect it to taste. They are always busy and it's never been dirty, so other than Starbucks always being busy, I have zero complaints about this location. I can't say the same for their nearby counterparts. I can't ask for more. This one is definitely the best in the area. read more

Best Starbucks in the Austin area and I have visited just about all of them. Employees are actually personable; always kind with greetings and the feel is just different than other stores I have been to. Drinks have always been presented quickly and accurately. I come here all the time due to the above and will continue to. Props to the current management and the employees. This stores overall star rating is way too low and not justified with the current staff and management. If you haven't been in a while I suggest you visit now. read more

Horrible experience today. I'm not one to get easily annoyed or frustrated within a customer service setting but today's encounter is the exception. i truly hope management sees this and works with their team on making this better. starbucks is already not what it used to be and the employees at this location are only making this downfall even greater. i stood at the register for a while, while everyone was gossiping and talking about their current favorite k-pop band while i waited for someone to help me. had someone said "we will be with you shortly" i would have been okay. but they were all too busy yapping to notice i was standing there. do better. read more

Below average coffee with no flavor. Service was okay , but I rather support a local coffee shop that doesn't support Genocide and does more for the community! read more

Nicest employees I've met at any Starbucks! Usually not too busy, well stocked with food items and whole bean. Also this location is always very clean. read more

Go to this location all the time. Order always right, I order ahead in the app and it's almost always ready when I arrive.

This is the worst Starbucks I have ever gone to. Brooke didn't know the gold loyalty program and insisted I was incorrect when asking for a refill of an iced coffee after I had just spent $7 on a drink. I politely asked to get a refill and she insisted I was wrong. I went to look up the policy on Starbucks website and it clearly stated that I could get a free refill as long as I scanned my gold card when I ordered my first drink which I did. I proceeded to get back in line and showed her the policy online and she got even more irritated and loud and continued to insist I was wrong. I asked for her store manager and she pointed me to a card. I went and grabbed the card and called Anthony (District Manager) who said I was correct on the policy and would call the store to let Brooke know she was incorrect. When I told her this Brooke had other customer say I was harassing her because I simply knew the policy better than she did. This establishment needs to train employees better and needs better employees who don't feel entitled to yell at other customers when pointing out a policy that clearly states you get a free refill. See below for Starbucks own words on their loyalty policy read more

Starbucks - Starbucks refill policy - Coffee & Tea Near Me - Austin, Texas

Wow... I hate doing this with everything going on but this would be the 3rd time I've gotten a drink from here that's so far from what I've actually ordered. Don't waste your money... drive the extra 4 mins to go to the Starbucks in lakeway they never disappoint. The lady who made it was rude and was mad I ordered an iced tea. I ordered my drink with ice it literally had none, I paid for extra Carmel and the Carmel was less then when you ask for it "light" lol, I know they did not do all the pumps of my flavors, and the tea/water/milk ratio was way off. Literally paid money for warm watery milk so there's that. I order this drink all the time and I know exactly how it should taste, so like I stated before go to any other Starbucks if you don't want your order botched. read more

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Tasteless vanilla skinny what is wrong with Starbucks this used to be a favorite coffee drink of nine it tastes terrible dont know of I am brave enough to complain people here are very nice but cookies is average and taste like it's been refrigerated too long kinda of stale. I wish they would have there corporate people come to this location and check out the poor coffee drinks no tastebuds screaming at me saying this is good coffee but a mud taste gritty with grinds. Don't think I would return to this location i much rather drag my body through the day than have Starbucks coffee. Well coffee is in other locations can be different and I am willing to drive to other locations for my coffee fix for now heading to let them know after all i paid close to 10 dollars for this terrible drinks and cookies. read more

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They can never get my order right. My drink was the vanilla sweet cream cold brew. It doesn't even look right. The cream curdled when I went back to ask them to remake the drink the employee said yeah that happens sometimes when the cream is fresh. read more

Starbucks - a cup of iced coffee on a red table - Coffee & Tea Near Me - Austin, Texas

If you want to have tasteless coffee and horrible service this is the location to go! I live 5 minutes from this Starbucks and I prefer to drive to the Westlake location. It's been several times that I've been here and every single time I go its getting worst I literally just stop today for a chocolate pop because I already know their coffee sucks and I'm not spending 8 dls for a tasteless coffee again at this location. The girl they have a the cashier has the worst attitude not sure what is wrong with this young generation of people do not know how to talk to people they have 0 idea of hospitality and service. I ordered the chocolate pop and she never got it and there was no more people behind me Starbucks was half empty she was just standing looking at nothing and I told her I'm just waiting for the chocolate pop and she take a look to the rest of their coworkers that are working in online orders and 5 minutes later she see nobody is getting the chocolate pop and finally she decides to grab the chocolate pop lol put it on a bag and put it on the counter line instead of handle it to me lol and I told the other girls hi I'm just waiting for the chocolate pop and ask me what's your name when is the only bag on the counter and told the manager is she ok? and she acts like she doesn't know what is happening and I told her what happened and she say oh she's not allowed to handle things to people and I'm like what? so why you have her working there? since when employees are not allowed to handle things to customers? Why people can be efficient? instead looking for dumb excuses to not do their job! The whole staff needs to be trained or replace manager needs training not coming back to this location. Don't waste your time and money at this location. read more

(This is the Starbucks at 71 & 2244, kind of hidden in that HEB parking lot. There's a new Thundercloud next door.) ************************* This is one of those reviews where I'm reading Kris & Anna's and looking at the pics and wondering if Yelp has combined this Starbucks with the Galleria Oak's Barnes & Nobles SB across the street but realize it's no big deal and maybe this Starbucks really has been around for over five years but I've just never noticed it before when I'm at this HEB. It happens. Smallish Starbies, hard working & friendly staff, and they'll happily sell you beans by the half-pound (some SBs won't). They're always stocked up on their display food too, if that's your thing. Nothing surprising here, but nothing that'll make you go "Ewww!" either. That's why these guys are everywhere. read more

Starbucks - Hmmmm. My pic doesn't quite gel with the other pics & reviews. Was there a remodel here? - Coffee & Tea Near Me - Austin, Texas

Well, this is totally first world problems, but when I order on the app, I have to do it like 15-20 minutes ahead of time, or it will NEVER be ready. Don't get me wrong, the app is the bomb and the reason I have probably quadrupled my stops at starbys. The little protein boxes with the eggs are an easy grab for lunch. Body by Starbucks yAll. It's a real thing. The little egg cup things are pretty good too for breakfast. How they make all that stuff taste edible from a microwave is a Christmas miracle. When you break it all down, I can't quit you. read more

Horrible service & dirty! Seems the staff needs to be retrained or replaced. Seating arrangement needs to be fixed to make better use of space. read more

I use to go to this Starbucks every morning before work since my job is 5minutes away, everyone is really nice there, except for this woman who works there wrote "sissy" on my cup for being gay! It was very upsetting because I'm a regular I didn't really notice til a co worker pointed it out, I decided to go and complain but nothing happened since she still works there, she wear a ugly choker everyday and has horrible hair so maybe she needs a gay friend at the end. read more

I come to this Starbucks pretty frequently and it's normally an average amount of busy. My drinks never take more than 10 minutes and they normally come out in 5 or less. The bathrooms are super clean and single stall which I prefer . The gals at the counter are friendly and fast . I enjoy this location. I like the patio & im able to walk over to the HEB and grab things i need! read more

Starbucks - Coffee & Tea Near Me - Austin, Texas

The only Starbucks that I intentionally avoid. The service is incredibly bad. Won't ever visit again.

Disappointing to say the least. Very small location but the staff is more interested in visiting with their high school friends instead of helping customers. Men and women with very long ,out of control hair being , waiving freely around beverages during preparation. Completely unsanitary. Wait times are ridiculous pending visitation with any number of friends or neighbors. read more

Worst Starbucks ever. The guy who took my order was nice, but the ladies making my order were just awful. I asked for Splenda and they used sweet and low so I asked to get it remade, and they were just rude. read more

I am shocked about the service at this Starbucks! There was a free give away and when I inquired about it the cashier had no clue what I was talking about. When she asked the barista about it he rolled his eyes and became overly irritated. He made the drink in the give away cup and then put it on the counter. When I picked it up and took a sip the top was not on and it spilled all over me! I turned around to him and said "excuse me, you didn't secure the lid and I spilled it everywhere!" His response was "oh, I'll clean the floor". No apology or offer to refill my drink! Living in Austin I have come to expect better and happier service...this is more than disappointing and I will not visit this location again. Train your staff in customer service! read more

I can't help it, I'm addicted to Starbucks. I probably come here way too often. There's one employee who's been there awhile who's badge says his name is Junior. He is awesome. So professional and always makes our drinks just right. If he's there we know everything will be perfect. There is one lady who is consistently put off by having to people. I guess peopling isn't her thing. I wonder if she's the manager? Anyways, she's a little on the rude side. Other than the area being a bit dirty during busy times, this is my go to Starbucks because of consistency of the drinks. And to my fellow public - can ya'll please learn how to get in line at Starbucks? They all are pretty much the same. Start at the food counter, stop and order at the register, and pick up at the end. It's hilarious and disturbing to watch people just jump the line like they don't know how a que works. I do wish the hours were open a little longer, but I guess that's Bee Cave for you. UPDATE 4/25/19 - WHAT DID Y'ALL DO TO ALL THE SEATING? Only one two top table? Everything else looks like it's set up for a phone bank of workers. Sad because I go here to catch up with a friend over coffee. Now it feels like we are bugging all the people working. I realize they updated the aesthetics, but the seating needs to be more cozy for two people! read more

Edit: Don't write Yelp reviews immediately after having bad service- they will be way too lengthy. Long story short, I've visited this location several times over the span of a few months as it's really the only Starbucks I pass on the way to work. Each visit has always had some combination of rude servers, incorrect drinks or 10+ minute wait times (after ordering in advance on the app). I'll be making the point to go out of my way to another location because it's finally become not worth it to spend money on drinks that are poorly made in comparison to other Starbucks locations nearby (you go Lakeway!). read more

SHUT DOWN this location or CHANGE THE STAFF. Disgustingly dirty place! I've been all over the world and visited Starbucks restaurants in every country, I've never seen any disgusting Starbucks like this place. Male barista was waving his long hair constantly when there was food and beverages on the counter. I understand he was showing off his friends and talking to them while preparing the other customer's orders. There is not even a single positive review for this location. Is Starbucks planing to do something ? read more

Got a water at this starbucks place and after finishing it I look at it and there's a black long hair in there. Disgusting, don't understand how you get hair in my drink. read more

A pretty basic Starbucks but a little in the blind spot. thanks to maps to find one ..

To be clear, I love Starbucks... Just not this location. It is consistently slow and far from clean, and yesterday my barista was downright rude. The place was not even busy and yet it still took her 15 minutes to make me the wrong size Frappuccino. When she realized her mistake she dumped it into a blender with a giant cup of ice. The result was that it had no flavor at all. I have never returned a coffee drink in my life but my friend encouraged me to because it is ridiculous to pay five dollars for a cup of crushed ice. Her response was "these never have any flavor." She grudgingly made me another one and either she was correct and I just never realized that fact, or she purposely made it with too much ice again because it tasted the exact same. (She was THRILLED when I brought it back and asked for a squirt of whip cream on top of that mess though.) On an unrelated note, there was a random pill on our table and the floors were beyond gross. If you like tasteless coffee served up rudely in filth, this location is perfect! read more

Starbucks - Gross floor - Coffee & Tea Near Me - Austin, Texas

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Order of a grande passion tea with a double smoked breakfast sandwich took 45 mins, when I asked if my sandwich was almost done since I had my drink over 30+ mins before hand, cashier walked away called her twice didn't care to answer... a barista walked over to ask what I had ordered and had it out in 5. Lots of angry/annoyed customers staring down the baristas entire time. Won't be back to this location. read more

Is everyone bored with their job who works here? This isn't my "usual" Starbucks, but I would say I'm in here enough to be able to write an honest review. I just went in and got a "fancy" coffee drink for 5 bucks. That's the cost of the drink, I got it. And I'll pay that all day long. But the girl literally sighed before telling me my amount "that'll be *sigh* 5.03". And what's funny is that I've called this same girl out before for looking like she's mad when she's at the register. She smiled last time after I asked her if she was pissed. She said she was just tired, I guess she's still tired. 3 months later. Enough about her, the other one who made my drink didn't act like she was enjoying her job either. Her: "grande white mocha". Me: thank you. Her: yep. No eye contact, I don't even believe that she even looked in my general direction. Don't get me wrong, no one is rude per se. But, my "usual" Starbucks is always friendly, and it's not because I know them. I don't know any of the afternoon or evening people, but if I do happen to go in during that time, I'm still greeted and receive a smile or small talk. Maybe these people do hate their jobs??? read more

Today I ordered a simple Cafe Mocha and even that was watered down. Seriously who are they hiring. The store is always dirty and under staffed. The 620 location is far better than this one. read more

I wonder if I would visit barnes and noble without a Starbucks inside? My attendance would be cut in half. I wonder if I would visit starbucks without a barnes and noble? Again my attendance would be cut in half. read more

Friendly faces and timely service. They know my order when I come in. Clean environment. This is my main Starbucks fix spot.

If you're looking to pick up the flu, a cold, mono, hepatitis a or c, herpes cold sores, strep throat, or the cytomegalovirus for those pregnant women - come here. I got to watch a used and dripping wet lid and straw hang out on a busy work station in the same space as syrups and measuring cups being used by all workers while I waited for my drink. Saliva is a carrier of pathogens - super nasty. read more

The slowest service. I was visting the area for the second year in a row and had the same slow service. The barerista looked like see was day dreaming the whole time and acted like it was the first time she had seen coffee. read more

Came in today (as I do frequently) for mocha. The mocha was delicious and I liked the foam heart, which I believe is a first for me at Starbucks. So kudos to the barrista preparing drinks. read more

I've been going here for years and lately the service is very inconsistent. Today I waited 21 minutes for a latte along with many others. Poorly managed. They should never have a day with only new people working. It wasn't the employees fault, bad Management caused this bad service. Customers walking out all morning long. They need another barista for mobile orders. read more

Got my order wrong twice- no problem. But Cassy had to remake it and evidently had a problem with that because she was very rude. I have been in the service industry for over 30 years. You should not take your bad day out on an innocent customer. I won't return. read more