Well 20 minutes to get a cold brew coffee was kind of the last straw for me. There hasnt been great service here. True it was busy, but 20 minutes. If this is typical of the brand - Kroger sells canned cold brew that is better for less. So disappointed read more

I am typing this from the drive thru now. I have been sitting here for 30 minutes and I JUST ordered my drink. This is not the first time this has happened at the location. Actually, I cannot recall ever spending less than 15 minutes in the drive-thru here. Get it together. read more

The baristas gave both drinks with coffee on the lid knowing that she didn't even give napkins or try to wipe the lid.

I'm an avid Starbucks drinker. White chocolate mocha is my beverage of choice. Today my daughter and I decided to stop in. The staff was nice, but my drink was bad. We did not eat in so I had to drive back for a replacement drink. This was the second time I've had to do this. Not what I've to expect read more

Incredibly slow service, always out of food items. Drive through service even slower, and steadily worsening over last 30 days. Drive the extra 3 miles to the locations on Atlanta Road or Paces Ferry. 7-18: still slllllooooowwwww read more

Great service however this place is disgusting. Trash all over the place, dirty tables and the a/c was not working properly. I guess I will use the drive thru next time. read more

Some times we (my best friend and I) get great service. Other times times especially when they are busy the service is questionable. If we pay premium we will expect premium coffee. Make it right the first time and you won't have to do it again. If they had another starbucks closer to me in would rather go there. read more

What I like about Starbucks is you can pretty much expect the same experience regardless of the location and the service is pretty good, too. My only beef with Starbucks is they tend to play their music too loud. Most people go to Starbucks to study, read, or have a "drink" with an aquaintance or friend. There are times, however, when you can't hear yourself think, because the music is on level 50. Great place to hang out otherwise. read more

Service was good, but coffee was poor. Bitter iced coffee flavor overpowered the generous whole milk add on. Nice enough staff, but even an "emergency" couldn't justify the poor product delivered. Gas station coffee would've been a better, cheaper choice. read more

I'm very pleased , the service at the starbucks east/ west location is great, always friendly and shows a sense of urgency , especially during these difficult times, keep up the good work guys, don't let rude and inpatient customers discourage you. read more

Can we keep this place clean? I walked in today around 7 am the garbage can table was filthy with old dried up coffee, the chairs had garbage tucked in the sides and the floor was super filthy! Just want the same level of Starbucks that I see in Buckhead in my neighborhood as well! Other than that the staff is the best! read more

Well....I would say it's a 'regular' Starbucks, but the staff here today has the music so loud that you can't even have conversation. And, it's little things like that that will drive customers to other locations. The coffee is the same at most locations...so, what's the difference? The staff and management. read more

I went through the drive thru today, 8/23/15. Quick service, great Latte, & really nice service from a Barista named Maria. I appreciated her & professionalism. read more

I've been going here for about 2 years and they always have a friendly attitude and are always on point with there orders. I strongly recommend coming here. read more

Starbucks - Coffee & Tea Near Me - Austell, Georgia

Great customer service. If I pay five dollars for a cup of coffee, I expect it be perfect and exactly to my liking. If not, I send it back. Which is what I did here. Breona was slammed busy but was polite and quickly replaced my coffee. Two thumbs up! :) read more

It's a typical Stabucks. Great service. Great coffee. Great chairs. Apparently, my review is too short for Yelp's liking, sssooooo I'll just text a little more. read more

I went there today and purchased some reusable cups and my usual pink drink. The service was great! Ash, the barista who took my order is very nice! Even though it took a while to get my drink (possibly due to being understaffed), the kind service made up for that. I definitely recommend this Starbucks (maybe not if you have a short amount of time) for its amazing ser read more

My "home" Starbucks!!!! Always love that they know me when I'm coming and always know what I want. Love the vibe.

The early morning crew is the best! Fast and courteous service. I go there almost every morning before work and the barista has my order before I even walk in the door. I definitely recommend this Starbucks. read more

Amber has given the best customer service i have EVER received at any starbucks location. She literally made me and my sisters nights by how kind and friendly she was. i will rave about this location. THANK YOU AMBER AND STARBUCKS. read more

I mean it's not the best but it was close to me. At all of the other Starbucks I was allowed to put my business cards on the board but the lady manager was like no, so ok? The atmosphere is not like the one in MARIETTA but like I said it's close other than that I think the drive is worth me going to another one. read more

This location is at times not clean and the customer service is subpar... they can do better!

Average service even when it is slow. I stop by here often at night. The staff are friendly, but not overly so. The coffee is up to par with what you expect from Starbucks. No real complaints about this location or its staff. read more

I go to this Starbucks almost every day because it is next to my gym. The staff is super nice, but they are sloooooooow. A couple of espressos for the baristas, yeah? read more

So I arrived here around 5:30 pm, their display area where the food is kept was practically empty. (No cookies, cakes, sandwiches etc.) I was told they were not putting out any more food today. I found that weird considering they close at 10pm. This is a small but nice Starbucks. It served its purpose, I was able complete my studying with less calories since there was a lack of snack choices. read more

This is my morning spot, I absolutely love this place. They keep the lines moving and my Frap is always delicious. Only issue is sometimes my scones need to be reheated. read more

This store is awesome. I had a Starbucks cup and it broke and they replaced it and when I needed ice they helped me out. The manager on the night shift Friday was the best. I don't drink coffee but the store staff is great. read more

I love the atmosphere that this store location gives you as you walk in the door. everything just kind of goes together and makes you feel like you are at a place you can just relax and do what you want. read more

I like this location. The line always moves pretty fast and the baristas are always friendly and energetic (wonder why? Haha) Brandon even hooked me up today with a Venti when I ordered a Grande frapp. 5 stars read more

Mediocre coffee! I ordered a grande caramel latte and it was mediocre, but it did make a wonderful instagram post.

Worst drive-through experience ever. Waited over 15 minutes for one iced coffee. Did not receive any explanation or apology for such unprofessional service. Stay away from this location! read more

I have been to this Starbucks countless amount of times and usually receive outstanding customer service. However, a recent event has unfortunately made me change my opinion on this Starbucks. COVID-19 has caused many establishments to only offer drive-through services, which in my opinion is a highly respected and responsible decision. Therefore, I googled their store hours and realized they closed at 10:30 pm. Upon arriving at the location, my father and I decided to join the extraordinarily long line to order. We were in line for approximately 45 minutes. During this time, the line grew even longer behind us with about another 10-15 cars also patiently waiting to order. When we were two cars away from the microphone, we noticed a man drive away, skidding his tired in the process. He was clearly very upset and we wondered "What is going on?" Upon reaching the microphone, the Starbucks representative told us their establishment had closed at 6:00 pm. We had arrived at the microphone at 6:05 pm. As previously stated, I had googled the store hours before arriving at the location, which meant that the representatives did not update their hours online to prevent these situations from occurring. Very kindly and respectfully my father told her he would tell the cars behind us the establishment was closed since they had also waited for the exact or more time than we had waited. This would have prevented the representative from having to encounter countless angry costumers and would have saved the precious time of the costumers behind us. Upon returning, the lady then proceeded to have a gross attitude with my father and tell him she would inform the other costumers of the closed establishment upon arriving at the microphone. Her attitude was absolutely pitiful to a kind man who was simply trying to stop further anger from spreading and simply make her job easier. This is outrageous considering that there were at least 10 other cars filled with costumers patiently waiting in line for services and no representative decided to step outside, hang a sign, or make an announcement that the establishment would be closing soon. No one received any information until pulling up at the microphone. This attitude made countless people waste their time for over an hour and the representatives seemed to have no respect for the wasted time of their costumers. As I stated at the beginning of this review, I usually encounter amazing customer service at this establishment and it is my Starbucks of choice. However, I will not tolerate people being rude, inconsiderate, and disrespectful to others in a time where we are all looking for kindness. Thank you. read more

Very very slow service. Painfully slow. I think they train all the inexperienced people at this one. It's chaotic and unorganized, I used to go to this one frequently but they are so slow they sometimes give you a free drink after you have waited in line 20+ minutes in the drive through. After today I have given up on them. It's just such a huge waste of time to wait so long for a cup of coffee. I could get a pizza in a shorter time. read more

The service at this location has gone completely down. They changed their processes which has resulted in longer lines and the wait time to get a coffee is anywhere from 10-15 minutes even longer. That is just in the store. The drive through is a complete disaster. They can't seem to get an order correct. It used to run like clock work. If you have time to waste then patron this location if not go to Dunkin Donuts. read more

I have tried to give this location multiple chances to redeem themselves but it seems like they( one barista in particular) have forgotten their own cup servings. Multiple occasions I have order Venti size servings only for it to come back with a Grande size serving in a Venti cup ( as if I can't tell the difference). I've been inside and the drive thru, it seems to happen more via the drive thru. It seem you have to challenge the order to get the serving size you paid for. Not a good way to do business and keep loyal customers. read more

When I bring my clients in to conduct business, the customer service is great and the wireless network is always available.

This location used to be pretty good, but recently, it has gotten really bad. It's dirty and has terrible customer service.