Visited the Starbucks on East-West Connector in Mableton, GA this morning. Unfortunately, as it may sound petty in comparison to the declining customer service experience, I was surprisingly disappointed in a Company that I thought worked hard on customer experience, quality and efficiency. I experienced nothing that resembled either of those attributes. The issues- -received poor service from the location several times previously while using drive through during rush hours-my fault. -Walked in today, Sunday and ordered a coffee-charged $3.87 (important), the cashier did not ask my name, I assumed because I used the Starbucks app to pay? -waited more than 15 minutes -other walk-ins came afterwards -one attractive customer came in much later than and ordered as a walk-in -after what she clearly believed to be an extensive wait, she went to the same cashier that waited on me earlier and complained in Spanish. He immediately fixed her order and she left. -I continued to wait, growing more frustrated -I finally spoke to the manager and asked if my order is being worked. -it was not, she asked my name, because the original cashier had not asked, -she directed someone to make my order -I was served with the specific item requested - I refused and requested refund of $3.87. -I was credited back to the AP $3.13 I WISH there were creditable competitors in the area who could give this business competition-they are taking their customers for granted!!!! read more

Who wouldn't love a good Starbucks goodies. I usually get the dragonflies lemonade refresher. It is definitely refreshing. I go to the Smyrna location and they are nice. It's best to place a mobile order, because they can get busy. It's in the back on the right side of the Kroger. Small area, but big enough for a few ppl to sit and enjoy their food or drink. read more

Starbucks - Coffee & Tea Near Me - Austell, Georgia

Worst service ever! They have more employees than customers and the employees are so loud! I ordered a cafe latte with no foam, I got foam on my cafe latte. I asked the lady that I had ordered my coffee with no foam and she looked at me like she was going to kill me. This experience was horrible and I will never comeback here! I will never support Starbucks again and I wish I could give -starts!! read more

My bagel was good. I need it "double toasted" (they keep forgetting that request) I need butter. They only give you one (cringe) All this time I've been paying for crème cheese and didn't know it (bummer) I order through drive thru so the line is always a mile long...... My drink wasn't made right. I think it's time I learn of other mixes! The ambiance is Starrr'bz read more

Starbucks - Starbucks! Turn down that dern music so you can get my order RIGHT! - Coffee & Tea Near Me - Austell, Georgia

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I've had the displeasure of coming to this Starbucks about 15-20 times over the past 2 years. This is by far, the worst Starbucks in the area. I believe it relies in the manager/training. I can't recommend enough to go to any other location read more

Horrible experience- it was like half an hour wait, and the barista was super rude. Also, we ordered a grande but were served a tall in a grande cup. The place is a total mess- none of the orders are served together and they don't know how to organize their orders. There were five people working, it made no sense as to why there was such a problem getting our order. read more

Starbucks - Coffee & Tea Near Me - Austell, Georgia

Who locks a door and forces everyone into the drive thru?? Line long as all out doors and then you don't even have order ahead. Supposed to be boycotting this place anyway. read more

Starbucks - Coffee & Tea Near Me - Austell, Georgia

I was so disappointed today. I decided to treat myself to an iced matcha latte (I do not indulge often). I went into the location since the drive thru was slow. I knew my wait would be a little longer but I was okay with that...however, after placing my order I watched 6 other people who ordered after me get their order before me. I asked the gentleman making the drinks if mine was coming. He looked over the orders, checked a tablet and mumbled something. Didn't say yes just kind of checked the cups. I waited a bit more then went up and asked the guy who took my order when could I expect my drink. He fumbled around then finally said we are making it now. I waited 5 more minutes. No sorry, no nothing. Then had the nerve to give me a raggedy drink (nothing special just a lavender matcha)!!! I'm not usually one to put up a stink, but really! I learned my lesson, will not be patronizing this location anymore. They should work on customer service, because I can get over a mediocre drink every now and again, but I don't appreciate the not acknowledging the mistake and then be slow making it right! The guy had the nerve to look at me like I was the issue SMH. I did say please and thank you, I will always display upright character, but I was pissed! read more

Starbucks - Iced Lavender Matcha Latte - Coffee & Tea Near Me - Austell, Georgia

This Starbucks is a hit or miss for me. They have new staffing that I find to be rude and indignant. I frequent this location at least 3-4 times a week but may have hit my tipping point today as I witness an employee being rude to a young boy who asked for a tall straw as he could not properly drink his venti beverage with the shorter straw. She told him: they were out but in fact they were not. Someone else got it for him...the attitude she possessed was not fit for someone making a beverage for anyone. The assistant mgr claimed it was her second day...than her training went all wrong and she is not representing the brand that many people love. She actually giggled as I made a verbal complaint and mind you, I did not know the young boy...just pissed me off to see her unbothered. When this store was being remodeled, I visited other locations out of my area however I see that's necessary for better service. DO BETTER STARBUCKS STORE #​510 read more

This is a location off the east west connector. It's in a mini mall, but it has a drive-through. The customer service today was excellent due to Betsy. I was with someone who had a few questions, and she was so patient and kind in answering. read more

They close frequently, for no apparent reason, and with no signage. McDonald's level service is the norm. Complaints are unaddressed. Plus, they don't pay their employees enough, forcing them to shove a tip request screen in your face. Shut it down! read more

Friendly staff Quick drive thru service Outdoor eating Plenty parking Nearby shopping read more

The coffee was not good because they only gave me half of a tall white chocolate mocha cup. I was with my dog and he distracted me eating his pup cup, but I will never go back to that location. The ham and cheese croissant was over cooked and dry on the sides. The service was ok and the ambiance was a drive thru. read more

honestly they need new employees because i should not be waiting 50 minutes for a single drink plus they did my order wrong. read more

Starbucks - they gave me strawberry refresher instead of dragonfruit plus forgot the drizzle on top - Coffee & Tea Near Me - Austell, Georgia

It's Starbuck's, so you are a fan or not, right!? This busy location sits in the shopping center alongside a tire center and hibachi spot. The drive thru can get a little tricky once it gets backed up as people come from all different directions, so just be prepared to go with the flow if you choose to hit the drive thru. I usually just go inside to order, as I have found it to be quicker and less of a hassle. I have been here a few times, but on my last visit my order was somehow delayed due to a printer issue and no one caught it until I had been waiting about 5 minutes. The barista noticed he was giving drinks out to folks that ordered after me and once I told him what I ordered, he noticed he never got a ticket for it. He partnered with the cashier and they quickly got it printed out and began working on the order. Once this was noticed they only took a few minutes to make it happen. Once they got me all set the Manager apologized for the delay and stated she wanted to give me a $4.00 gift card so my next coffee was on them. I was not looking for anything, but wasn't about to say no! I will say that the barista, cashier and Manager were all phenomenal from start to finish. I appreciate the way they handled the situation from rectification, acknowledgment and saving the customer experience with the offer of the gift card. Overall, most Starbucks are going to be busy and the drinks are consistent from location to location, but I prefer this spot due to the service I receive each time I walk in. I get my iced white chocolate mocha and a smile each time. So, I will definitely be back! read more

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literally the worst starbucks, it literally take 30 minutes to get a pastry. literally even doing mobile orders takes forever. environment is okay but overall this place is a mess. read more

Drive-Thru is a convenient way to multitask while you wait for your order. Plus, the inside isn't open yet. Gia was pleasant over the speaker & in person. Once we pulled up, another employee popped over to say hello. Although all the employees were covered in masks/gloves, they still served up a good cup of pleasantries & service. We were here around 3P on a Friday which yielded a small wait, yet our order was ready & waiting on us when we pulled up. I'll definitely be back when in the area. read more

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Long wait times, which I get with staff shortages, though they appeared well staffed with 5-6 visible workers on the floor, but there was at least one staff member texting on her phone instead of fulfilling orders. I came inside thinking it would be faster as the line was almost into the parking lot entrance. This isn't any better. ‍ By the time I get my drinks, my sandwich will be cold. No bueno. My drinks were good att least. read more

It took about 35 minutes to pick up the order that we mobile ordered. Then the staff had 4 people working with the drive through about 12 cars deep and about 15 people waiting in line in stores. read more

It taste like strawberry pancakes to me. I don't like the crumbles on top. They leave a waxy film in my mouth. read more

Starbucks - Strawberry Funnel Cake Frappuccino - Coffee & Tea Near Me - Austell, Georgia

This has to be the absolute slowest Starbucks in the city. It doesn't matter how many cars are in front of you, it will take 10-20 minutes to get your order. Today I got in line at 6:27 to get a mobile order. I didn't get my drink until 6:41. Now I did see the girl finishing it so at least it wasn't just sitting there the whole time. They are like this no matter what time of day it is. I've been coming to this location for years, and it hasn't always been this way. The slowness is something that occurred over maybe the last 2 years. I'm not sure if they need more training or more help. I'm giving a 3 because they're always nice and the store is always clean. Hopefully they'll get it together. read more

5.25 for this Lego size cup what a shame that this location allows this and they expect a tip for this crazy . read more

Starbucks - 5.25 for this kiddy cup shameful . - Coffee & Tea Near Me - Austell, Georgia

Great location! Everyone is super nice and they always get my order right!! Thank you for having peppermint syrup well after the holiday season. read more

Great quick experience. During Covid, drive thru only! Ordered a almond croissant too but I ate it Total was $8 and some change. Thanks STARBUCKS for making my Friday morning. read more

Starbucks - Vanilla Sweet cream iced coffee with caramel drizzle - Coffee & Tea Near Me - Austell, Georgia

Unfortunately I waited 40 minutes in the drive through line today at 11am. Really didn't budget for a long excursion to Starbucks in my day :( As a barista of many years, I'd guess they are either understaffed by 1 or 2 people, or the employees aren't moving with purpose. I'd like to think it was the first option because they were friendly and did deliver my tea hot! I only choose Starbucks over independent coffee shops sometimes because of the speed and ease of the drive thru window! But it makes a huge difference when it's past the main morning rushes, almost noon, and yet so hard to get a drink. Starbucks, I hope you get a few more baristas on the schedule here because Austell loves you! read more

Starbucks - cute Christmas cups - Coffee & Tea Near Me - Austell, Georgia

I loved the amazing services I received at this Starbucks!! I highly recommend this place ! Everyone was so nice & so willing to assist. It felt good not to be pressured & to get all of your questions answered read more

Starbucks - Inside - Coffee & Tea Near Me - Austell, Georgia

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Convenient location. Fast, polite service. Coffee was hot. Raw Sugar packs were stocked. Enough creamer left for my coffee. Comfy long table to settle to prep my coffee. Several ladies with their HP laptops working and talking on their phones. Atmosphere was friendly. Place was clean. read more

Starbucks - Coffee & Tea Near Me - Austell, Georgia

Great customer service the staff is friendly and bubbly. However, at this location they quickly run out of EVERYTHING. Unfortunately, this happens on a daily bases. I have a choice to either drive to another location on the other side of town, or suffer.... I am disappointed especially with Management. It's really bad for business. read more

horrible. always gives me the wrong drink. bad service. food is not fresh. ambiance is so bad. the place is disgusting. fire your workers i am suing. read more

My husband & I stopped at this Starbucks drive-they in the morning and Liz took our order and was lovely - friendly, positive, & put a smile on my face. Adrian is who greeted us at the window and he was great too! Nothing over the top for it being 8 am, but they stood out enough for me to remember their names (which I'm bad at). Both of our drinks were deliciously made too! read more

I don't drink coffee, but my Sister most certainly DOES and I've been "dragged" to Starbucks locations literally, from Spain and The Netherlands, back to ATL. Anyway...I only stopped by because I had expiring Cash Rewards from Starbuck's on my credit card and I just so happen to REEEEEEALLY enjoy a good brownie, which Starbuck's has. The brownie was awesome and the customer service is ALWAYS above par at this location. (Of course, I'm never there to buy coffee either!?) read more

I wish I can leave negative stars.worst customer service, if you need to go somewhere, please give yourself an extra 45 mins because that's how long orders take. That' wait time is from the inside. Drive through, forget about it !!! Worst location read more

I come here at least once a week for the last year. Consistency is fantastic! Great staff too. Highly recommend this location. read more

This is the worst Starbucks ever !! The lines are always long, you'll wait minimum of 20 mins for your drink to be made and the employees are just laughing away and joking around. It's ok to have fun at work, but please remember the work part comes first read more

Poor service, got my order wrong waited in the drive thru for 20 mins and waited 30 minutes at the window

Slowest Starbucks ever! I'd understand if this was small town living but this a suburb of ATL, similar to where I'm from in phx and I could have made 3 separate orders and got them faster than the two times I visited this location. My recommendation...Please try to work on your multi-tasking and efficiency at this location. read more

I have visited this location at least 4 more times after leaving a review about I negative experience my husband and I had, and they have been on point each visit thereafter!!! I wanted to be fair and not have my last review be the lingering expression of my former experience of this location, so I am putting in writing I LOVE THIS LOCATIO!!! Our drinks have been perfectly blended, and always hot!! Our pastries are always warmed to perfection too! I only wish management would take proper notice of the number of customers that are leaving disappointed because not enough Apple Croissants were ordered for the day. read more

We were standing for almost 10 minutes at the register, without anyone in front of us and no one else in line, before a barista told another one "Hey, they've been here for a while." Before that moment, several baristas walked right by us and did not even acknowledge us. To top it off, they were out of many drinks, including simple ones like cold brew. It also then took another 10 minutes to get our drinks, and the place wasn't even busy when we went! read more

worst starbucks in history... very bad customer service... ghetto girls who works there and rush your order i felt like i was at a mcDonalds... i rather drive 2 extra miles then to ever go back to that location again... very disappointed ok i have been coming back to this location lately and the the service has gotten a lot better... read more

Starbucks - Caramel Frappuccino and a bagel - Coffee & Tea Near Me - Austell, Georgia

Honestly this is the worst Starbucks I've ever been to. I keep giving them a shit because we live so close but it's a waste I could drive to vinings get coffee and make it home all before they complete a mobile order. It seems they work their mobile orders at random rather than when they are entered. It's insane. On top of that the store is randomly closed on odd days as if the staff just forgets to show up. Don't bother with this Starbucks it's a waste. read more