I usually always go here, and it's always good food, and my drinks always come out great. But customer service is RUDE. They forgot my sandwich.I do understand it can get busy and overwhelming. I went to grab my drink and the girl yelled at me as if I knew I couldn't grab my drink off the counter that i had paid for and had my name on it. And she continued to give me attitude after I apologized.Completely ruined my day. read more

There was hair in my sandwich. I tried to get a refund and they refused, honestly disgusting.

loved this starbucks!! they were so kind, finally spelled our names right, so speedy, had the most fresh baked items and fresh ice!! would definitely recommend we will be back! read more

Starbucks - Coffee & Tea Near Me - Auburn, Massachusetts

Am enploye called Min was making fun of me for ordering a normal coffee and was taking pictures of me. I felt really uncomfortable but i didn't say anything because i don't wanna cause drama in a starbucks. Hope she gets fired. read more

There is nothing better than a "good morning!" from this Starbuck's outgoing, friendly, responsive, and oh-so-interesting baristas. This is easily the best Starbucks in central MA. The coffee is constantly good, which is partially because the espresso is never left unattended. This is not a small deal. It points to a high level of training and accountability. If you need to sit and get some work done, this is a great place where you can get a seat without feeling like you are in the middle of a huge room. They do an incredible amount of volume. It's because they are so good. You may not see another location handle what they handle. Sometimes patience is the price of perfection. They do it with grace and skill. read more

Starbucks - Coffee & Tea Near Me - Auburn, Massachusetts

The 1st Starbucks that I've ever seen opened at 4 am. Customer service was excellent and of course the coffee is good, too.

horrible service, slow, i watched the baristas hair dip into three different drinks while waiting 30 minutes for mine. One Bike Coffee is the way to go! read more

You guys suck. I just picked up a mobile order and words can't even describe how much you fucked up my order. First of all, there is no cold foam on it. Secondly, there's absolutely no caramel drizzle. It tastes DISGUSTING. Couldn't be further from what I ordered. Hey Starbucks, maybe check your workers' reading levels before hiring them, because they're clearly incompetent. read more

Starbucks - The drink I got - Coffee & Tea Near Me - Auburn, Massachusetts

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This is by far my most favorite Starbucks in the vicinity. It's located on a somewhat busy road and across from the Auburn mall which is convenient. With that said, this location can get very busy at certain times of the day. The baristas are the nicest people you'll ever meet. They're personable, friendly and enthusiastic about their job. They're always more than happy to have a conversation with you while they're making your drink. Sometimes they'll remember your name and your order if you're a regular! The interior is nice and clean, but since they've renovated (YEARS ago), the small lounge area has turned into an extension of the coffee bar. There are a fairly decent amount if seats around the cafe. The only complaint I have would be the wait times for a single drink. At a busy time it's expected that there should be a long wait time for your beverage, but even during the slow hours it still takes quite a while. read more

Starbucks - Coffee & Tea Near Me - Auburn, Massachusetts

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If I could give 0 I would, so beyond slow. I mobile ordered at 12 and my order still was not ready by 12:40 I left without half my order. Many people who ordered after me got their stuff first, I was waiting on a simple cakepop. Very slow and un organized. Dont recommend at all. read more

Always perfectly air conditioned or heated very nicely decorated great seating friendly staff and amazing drinks

Randomly walked in here on our trip. Such great staff. Very very friendly!!! Was greeted very warmly by the cashier's and girls working there. Nice! read more

Staff was very nice and efficient. The were welcoming everyone into the store, and making sure that they told everyone to have a good day. they were getting people in and out very quickly. they seem to have a high volume of mobile orders which definitely helps speed up the line. read more

Just like any Starbucks the coffee is good service is fairly fast at the Starbucks in particular has no couches and lacks seating the lights hang down very low so when you're sitting at the bar tables with the barstools you tend to hit your head on them and then the other end of the Starbucks is just tables and chairs there's no couches or lounging areas But it is the only Starbucks with and I think for 3 towns So it's busy too but good coffee read more

I am in Auburn about once a week and this is a usual stop for me, the seating is not terrible but it does lack the comfortable leather couches and chairs that many of the stores have. The comments about lines are true, every time I am here I am amazed at the wait - this especially seems odd since they don't have a drive thru? Overall the store is clean and they have never messed up a drink on me. Also like the enthusiastic and friendly employees read more

I am a huge Starbucks fan and have been to many throughout the state b/c of work-related travel. The Auburn location has very friendly baristas, but this location has (by far) the longest wait of any Starbucks I have been too. Of course there are busy times of day at any location and lines can be long, but this one will literally have a line to the door that will take ages to get through. I find that other Starbucks move their long lines faster. I'm not sure why this one moves so slowly...maybe not enough staff behind the counter? So if you get to this Starbucks and it's not busy, or if you aren't in a hurry and can wait in a slow moving line, you'll get great service and great coffee/treats. read more

This location is one of my favorites ! Yea, I was a little sad when they remodeled and took away the cozy couch and chairs (left two). The bar set up is pretty cool though. The Clover Machine is awesome and I do like the windows all around, But the real selling point to me are the Baristas ! They have some of the best of the best here. Even with the turn arounds of Baristas they just seem to continue to get some really nice and down right fun Baristas. Really making you feel welcome. I can't think of ever feeling sad to see some of them leave to another location before. Always a pleasure coming here whenever my evenings allow :-) read more

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Still love the service here! People need to remember that smiles and being polite goes a long way. Everyone behind the counter deserves basic kindness. I have had the occasional weak tea or missing shot. I've always been able to get them fixed without an issue. read more

I've been here three times and each time manages to lower my expectations. Inexplicably slow service, even when I'm the only customer there. They made my drink wrong, then remade the drink and gave it to another person. The workers are friendly and the establishment is clean, but I would say it is consistently over staffed. The only reason I come back to this location is sheer proximity. read more

The coffee is always right. The service is always so, so slow. Every time I'm there multiple people are working, but only one person is making drinks. read more

The service is so terribly slow at this location. If you do not order ahead on the app you will usually wait 5-10 minutes for your order as the staff focuses on the orders that are done through the app first. read more

This is the closest Starbucks to my house, I'm a regular customer here. I never order anything complicated, passion tea with lemonade and sweetener is what I get. For some reason they always always forget to put in my classic sweetener. It already takes them 10 minutes just to make my drink, (yes I'm aware there are other customers, I'm a barista myself, however we are not this slow). This is probably the slowest Starbucks ever, every time I come here they take so long, even if there's only 3 people in line. I would give this place a four stars but today one of the employees really annoyed me. I waited for my drink, and of course, they forgot to add the sweetener, I said excuse me and he ignored me even though the other barista clearly heard me cause she looked me directly in the eyes. Once again I had to say excuse me a little louder to get his attention and he's like "what's up". Uhh what's up? You didn't make my drink right, that's what's up. He seemed annoyed that I asked him to fix my drink. Like really dude ?? I wasn't being rude or anything. read more

I have always been a loyal Auburn Starbucks customer until this evening. I had the worst experience. I have an allergy and always ask for a new blender. I know it is a pain but everyone has always been so great with getting a new blender, until tonight. I was told it didn't have strawberries made in it prior to my order it had chocolate. I said " just forget it and I will just take the other drink I ordered". With a hiss Taylor said" well I can just get a new blender". At that point I was like no I'm good but very disappointed. I saw Jaxon on the way out and explained what happened I advised Jaxon (the manager) that my allergy is serious and I just will not come back to this store. Jaxon's response "well you just have to do what you have to do BYE BYE with the hand wave". I have no words other than plain disappointment but on the bright side I will be saving a ton of money :) read more

I absolutely love this Starbucks! The people that work there are so friendly and remember your favorite drink. They ask about your life and seem really interested. There are 4 nice comfy couch like chairs and about 6 other wooden chairs and tables that are good for computer work with their wifi connection. They always play great music and will make your drink just the way you like it! This is my favorite place to sit, journal, sip my coffee and meet interesting people. read more

I'm a regular customer at Starbucks in auburn but today's stop will be the last one. I ordered a dragon fruit mango refresher and the color of the refresher was light pink not even close to a bright pink or the color that the dragon fruit is suppose to look like. The barista was so rude when I asked her why is the color so light? And she was telling me with a rude tone of voice hat that's how is suppose to look like and that she is giving me an extra scoop of it on my cup she dropped the cup in front of me with a really angry face. I never had a problem with anyone else here I love all the girls. This one today I have never seen her before. She had glasses on and short curly hair with a striped shirt. I just left Starbucks almost humiliated the way the barista treated me in front of all the customers in there. read more

I go in here at least once every few days. The baristas are very friendly and the atmosphere is great. They constantly clean the floors so there is a minimal amount of trash around; same with the tables and self service bar. I always order the pike or dark roast hot coffee and it's very consistent. Only wish that it was bigger to have more work space in there! read more

The staff was friendly and attentive, the bathroom was clean and the service was quick. It's not the biggest starbucks layout, but it's not bad either. I was just happy to have found a Starbucks near our hotel. I've been here a few times over the past couple of years and it's been a good experience every time. read more

Terrible service , consistently slow, too busy talking amongst themselves to care about the Customer. Slowest in history for a coffee shop!

If isn't not right they'll fix it.... But I've never had it made wrong so I actually would y know! Staff is welcoming and polite. Coffee is made fresh to order. Never stale or burnt. Perfect way to start my Friday!! read more

Friendly staff, sometimes a wait, but all in all very good. I love the lemon pound cake but sometimes It seems a little stale.

Friendly staff, pretty spacious. I'm not a big Starbucks person myself, but it is a nice place to have a chat with a friend or a date. It is very busy in this location, so it can be hard to relax when the waiting area is near your tables, but that is just a few tables and chairs effected by that. read more

I love Starbucks and I especially love this Starbucks. The staff is among the friendliest at any of the stores around. There is no drive through but to me that doesn't matter. It's a nice place to grab a coffee and get some work done on the wifi. As far as the coffee goes, it is consistent. I have never been let down with a Starbucks cup of coffee. Others have mentioned long lines. I have gone at all different times and have not had to wait more than a minute. Usually there is no line at all. read more

This place is ridiculously slow. Why is it that all the Starbucks drive through locations are reasonably fast but this one (no drive through) is ALWAYS painfully slow!! read more

Not bad if your looking for one of the specialty drinks. But for a "coffee shop", you are limited to whatever has been brewed, usually 1 choice. Forget about decaf, never available, mild roast called "blond roast" rare. Better off at Dunkin Donuts if you want a regular coffee. The specialty drinks are great, pricey but tasty. read more

Staff was more concerned with chatting with customers as opposed to making drinks. The service was so slow !!

The line here can be long during weird hours, but they have never messed up an order and they have incredible treats that are 1-3 bites in size read more

This is a very good place but in my opinion the waitresses are pissed for no reason, the coffee is to strong or the "flavor" it's supposed to have is very small and the cookies are WAY to buttery i can't stand to taste it. Again this is my personal opinion. read more

I go to this Starbucks literally every day on my way to work. This was a borderline 3-3.5 stars but I gave it a bump because of the consistency. 5 points = 4 stars 1. Service and staff: Yes it's a small Starbucks but there is always an adequate staff sometimes there are 5 people on duty at one time. It's a high volume store and given the volume I feel they do a pretty good job. I am always given a smile and a hello, from time to time someone is having a bad day but no one has ever been rude to me here which is a feat onto itself in today's world. Of particular note is the manager Jody who I have witnessed stocking shelves, wiping up spills, pouring coffee you name it. Point is the staff is dialed in to getting you the coffee you ordered and doing it right. 2. Products: Everything you would expect at a Starbucks of this size. Coffee beans, gift cards, on the go packaged meals (sandwiches, crackers and cheese) and items they heat up. I don't make it a habit of eating here but what I have had wasn't stale it was dated appropriately and sold prior to expiration and overall there is enough variety where I could grab a bite in a pinch. If you are reading this review you likely know coffee. Starbucks is what it is on the beverages, this Starbucks gets all the standard drinks correct. 3. Location: this is across from a mall in auburn and down the street from both 290 and the mass pike. Not only that but there is a staples, a library, a park, fitness and multiple retail shops in proximity. So for that it gets a star as you can get your coffee and within walking distance you can get just about any errand you need done. 4. Patrons and vibe: yes this matter particularly if you are sitting there. I've seen it all in this place, moms with kids, construction workers, police, and white collar. This isn't the stereotypical high end coffee shop Starbucks is known for in some places. You get everyone here and it's a decent vibe certainly this many people aren't coming there because the coffee is bad... Once again a consistent coffee with good staff makes for happy patrons. In two instances I have seen where someone was unhappy with a purchase, the staff didn't ask they just replaced it. 5. Interior: this is where they lose a star and it could have been 1.5 total. For small seating area and the line and entry are cramped. Additionally during the holidays the displays go up consuming more space and reducing the cream and sugar station to a very small space, which abuts the line waiting to order. Ya it can be a pain. Wifi, I couldn't get a connection my son did and it was weak but functional. The bathrooms were clean but it was non-factor, meaning they weren't clean to the point of spectacular OMG I have to mention it. There are no couches and maybe six tables in the back where you can sit. The real problem is limited space at the register as it's literally right next to the cream/sugar and more seating. People flow in and out and when it's busy it's a congested mess that you want to depart not sit and enjoy. There isn't much they can do about it, it's a small venue. So if you want a good cup of coffee it's a great place to stop every morning (no drive through) if you want to sit get on your lap top and have a quiet cup of coffee in the back? This isn't the place for you. EDIT 09/16/16: Again I go to this starbucks almost daily, over the last several months its declined in service speed. To the point it affects the experience. They now have a feature where you can order ahead and pick up, which is fine but whats happening is the lines are now very long. I dont know if its more business, lack of staff or both but my wait times for coffee have increased a lot. 2nd Edit - 01/18/2017: I no longer go to this starbucks every day. 2-3 times a week based on travel It is extremely hit or miss now. Meaning, you can go at 6 AM any weekday and have a great experience in terms of service and obtaining your beverage. Weekends? Forget it. 10+ in line and the cream/sugar/trash area look like a bomb went off. The "pick up station" for mobile orders is right there at the front entrance creating a bottle neck. Staff are still great, this review and its edits maintain that the staff here is top notch they aren't the problem. The issue is volume, it appears they simply get crushed on the weekend mornings and I can't be certain more staff would help as its way to small as it is. Either way the reality is I avoid going there at certain times, that's bad for any business. read more

The extra star is for some of the really nice employees. This is probably the least efficient Starbucks I have been to in the area. Always long lines, a seemingly not enough supply of employees when some are ringing and fulfilling orders at the same time. Focus on mobile orders over those in store. Looks like they also need more help. read more

The best Starbucks in the area. My orders are always spot on. The care for their prep is awesome. And the staff are generally great to talk to while they are getting my orders going. Rilla makes the BEST beverages! read more