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San Marcos, CA

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Star Paper Store

5.0 (1 review)
Closed • Closed

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9 years ago

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Office Depot

Office Depot

2.9(83 reviews)
27.1 mi
•$$

Had a slight issue with wrong purchase and on the 4th of July Jose and Charles handled the exchange…read morereturn professionally and without delay. Folks here have supported my business needs at this location since I found it for the year. I consistently have positive welcoming visits when I need supplies and this team keeps it upbeat, thoughtful and responsive. I do not have experience with their print shop...but what I have experienced has been as it should! Thanks Jose and Charles! I appreciate the folks that were able to help me when needed...especially on a holiday!

I have been lied to by multiple employees and managers from this location. I have been following…read moreOffice Depot's instagram for months to get updated on product releases. Last week they made a story of product that is coming to stores. So I went in and asked availability. They said they didn't have any but informed me to return Tuesday. I waited until Monday when I went in again. They said they had no clue why the other member told me that because it is false. Was told they didn't have anything. Then later before I left I spoke with a manager that told me they had them but were not going to be putting them out yet due to upper management being off. The next day (Tuesday when they were supposed to be put out, they were not and were told again by a different employee they didn't have any and they didn't think any were coming into the store. I called in the afternoon to check availability, and was told they will be putting them out this Friday. I returned that Tuesday night before closing and asked again, I was told that they are not going to be here till next week. Today (Wednesday)I call again and sure enough they put them out today and they sold out. WHAT A JOKE. Why be told so many stories, and misinformation by multiple employees and managers just to do something completely different. Lost my business.

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Office Depot - I received everything in 5 mil and was left to trim myself after a 10 min quote that turned into 40 ...add the extra time to trim after.

I received everything in 5 mil and was left to trim myself after a 10 min quote that turned into 40 ...add the extra time to trim after.

Office Depot - Conversation with corporate over complaint about the rude and hostile store manager.

Conversation with corporate over complaint about the rude and hostile store manager.

Office Depot

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Office Depot - Front register area

Office Depot

2.7(104 reviews)
25.9 mi
•$$

Customer service is great.Nick have a very good customer service. He helped in my dilemma in…read moreprinter to scan and email. Very helpful and great attitude. I was able to successfully do it and have confidence it was done properly. Thank you again Nick for a fantastic job.

It's super hard to find an office supply anymore! This location is close so I stopped by…read more I needed acrylic stands for signs, they had 4 boxes so I grabbed them. I got home and 1 box was used all scratched up and instead of 4 stands inside the box someone swapped out a different sign inside. This was frustrating because it meant another trip to the store. They really need to check when people return items and not restock it at full price $29.99. I understand it's not the fault of the people who work there but they really need to check returns. Because this is a waste of time & gas for anyone. My first trip out was great the workers were very helpful and it was a fast check out. The return trip took so long, only 1 cashier and 5 people in line and 4 of them were returns, and it took a lot longer not sure why ‍. The cashier didn't really care why I brought it back but did mark it with a sticker that read damaged sold as is (or something to that effect). So they were clearly putting it back on the shelf. The store isn't well stocked or maybe just sold out (I'm not sure). It was clean and orderly not didn't really have enough stock on what I needed.

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Office Depot
Office Depot
Office Depot - Store aisles

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Store aisles

Star Paper Store - officeequipment - Updated October 2026

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