Aaron's went above and beyond. His flexibility in working with me and my needs. The sit-stand desk…read morefor my home office was the perfect fit, and the office chair is incredibly comfortable (even with my fractured tailbone!).

Working with Aaron on my office remodel was easy and he saved me some money compared to other…read morequotes I received. Highly recommended!

Starting when we walked in the door and were greeted by Doaa we knew we were in good hands. It…read moretook a few months to make our decision but we picked out an amazing sectional with her help. It was delivered and installed by Noah and Tim, who were courteous, efficient and so professional! They did a great job of setting it up and teaching us the controls of the sectional. Overall very positive experience once again. Doaa, Tim and Noah are a definite asset to your business.

I walked in randomly and was greated by Christie. Over the next few days, she was incredibly…read morehelpful. She is a thoughtful and hard working designer who understand the what, why and how of the sofas and loveseats we were looking to buy and knew her inventory. If she didn't know the answer she was quick to follow up and give a response. She was patient and took a lot of self-Initiative for us on pricing out options, as well as working hard to give us the best possible price. Would recommend her highly.

Walked in at 1:30 pm on Friday 8/26/16 looking for a desk for our home office. Good selection and…read morewas interested in purchasing a L shaped desk in a dark wood. Was completely ignored by the staff (not even hello) after 10 minutes I decided to take my business elsewhere.

Fred is awesome! Great customer service. I wasn't pressured into buying anything. He showed me…read morearound, even the clearance furniture (which was in great condition and for cheap prices!). I was able to furnish an entire room for a under 1000 bucks- desk, bookcase, two chairs, and a coat rack. He even added a keyboard tray for the desk. I must say, it was a great experience, being that this was my first time visiting this store. Delivery is this Friday......can't wait!

Evelyn and her staff are experts in all things of Upholstery. They have done chair cushions, and…read morecart seats for us. Their work is outstanding. They have a great selection of fabrics and covers to choose from.

I was referred to this company. I made an initial call for the owner to come out and look at my…read morepieces and she instructed me to take photos and send them to her. I thought it to be odd to not see the product to give an accurate estimate. I sent photos and rough measurements. I never received an acknowledgement of my message. I waited it a few days and reached out. Days later I received a response my message was received. I waited quite a few more days and reached out again to see how the estimate was going. No response. A few more days had passed and I tried again. She said she would have it the next day. Two days later a random estimate arrived with no correspondence to accompany it. The bid was extremely high. Never a follow up from the owner. The reviews are good and she came highly recommended. Terrible customer service.

My husband and myself went to Basset Furniture about nine months ago after the passing of our final…read moreFrenchie with the intention to indulge in some higher end furniture that will fit our new no kids/no pets lifestyle. We went into the store in San Marcos, one of many furniture dealers we visited in the North County area, with the intention to develop a sense of what we were looking for. It was nice to have guidance on the products fit into our vision and our designer/sales rep Patty was incredibly responsive and helpful in answering our questions. She was also very patient as we returned multiple times over a number of weeks. As a business owner I like to be a judicious buyer so we didn't want to rush into any big decisions especially in this economy. We found a couple of items at various places that we liked but our experience with Basset Furniture was so positive that we returned there to make our purchase. The final enticement being a 0% interest rate for 36 months which worked out great to spread the cost out over time - and allow us to indulge more than originally planned. We ordered a BDI media center, a BDI bar, an oversize stuffed chair (on floor/clearance), and a Himolla Stratus loveseat. the stuffed chair was a Bassett product which was on clearance. I was not totally sure about the stuffed chair when we impulse bought it off the floor but it is just amazing. It is like a small couch for two people and so darn comfortable. The entertainment center and the bar came from the same company (BDI) and we are very pleased with the look of it as well as the quality. Basset is still getting us a replacement for a misalignment on our bar and I will update this review once that comes. They were very responsive to this issue. The delivery of our power loveseat had a couple of complications (not unexpected for a product being shipped from Germany) but Basset was able to assist us in resolving this over a few months of back and forth. The final product is the beautiful living room of our dreams. Tiffany was an incredible resource on the back end assisting us with any issues and overall our experience with the San Marcos Bassett furniture store has been excellent. Once this first 20k in furniture is paid off we plan to purchase many more items in coming years and will be visiting this store first when making big purchases. Hopefully Patty and Tiffany are still there in the coming years to provide the amazing service we have experienced this time around.

They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

If you're looking for quality furniture at an affordable price, Johnson's Furniture is the place to…read morego. You'll find unique, one-of-a-kind pieces that are sure to fit your style and your home perfectly. With an accredited interior designer on-site, offering expertise in color, design, and space planning, you'll receive personalized guidance to help you choose furniture you'll love for years to come. Our family has shopped at Johnson's for generations, and we continue to be impressed by their quality, service, and selection. We're confident you'll love them as much as we do. Stop by and see for yourself--you'll truly be glad you did! With gratitude, Karisa Gleason

I normally do not write negative reviews, but after multiple experiences with Johnson Interior, I…read morefeel people should know what happened. About 10 years ago, I purchased a petite lift chair for my mother, who was 85 years old and about 155 lbs . The chair was wonderful -- comfortable, appropriately sized for a small person, and it lasted for years. My mother is now 95 years old, on hospice, weighs about 90 pounds. When Johnson interior sent me an email saying that they were having a sale I decided to buy my mom the chair again for her body size now. ecause the original chair worked so well, I contacted Johnson Interior to purchase the exact same chair again. Oh When I called, I specifically asked for the same model. When I went into the store to complete the paperwork, the owner showed me color options, including a gray chair color . I agreed to the gray color, believing it was simply the same model petite chair originally purchased. What was delivered was completely different. The new chair is oversized and appears designed for a much larger person It said bariatric size-- not for a frail hospice patient. My mother sinks into it, and the material traps heat. One day when I was caring for her myself and lifted her out of the chair, her back was completely drenched in sweat and her shirt smelt like gas and peroxide. She has bumps on the back of her hair line and her eyes had pink circles around them . When I contacted Johnson Interior, instead of helping resolve the issue directly, I was told I had to deal with the manufacturer myself because "too much time had passed." The problem is, I did not discover how bad the chair truly was until I personally cared for my mother for an afternoon Unfortunately, this was not my first difficult experience with this company. I also purchased a mattress from them that was supposed to be medium firm, but the wrong mattress was delivered. On top of that, finally they picked up the mattress and delivered a firm mattress. Upon receiving the Firm mattress they delivered it took off the cover and then it's the second bedroom so when I went in there like a day later it smelt so bad so I contacted the company and said that it smelt really bad . it had a strong chemical/plastic odor. Again, Johnson Interior directed me to handle the problem with the manufacturer myself. I had to file claims, coordinate inspections, and spend valuable time dealing with the issue while also working full-time and caring for my mother on hospice. Eventually, the manufacturer's inspector confirmed the mattress was defective, and I finally received a refund. My frustration is simple: when a business sells a product, they should stand behind it and help their customers when something goes wrong. Customers should not be forced to chase manufacturers, file claims, and manage the entire process themselves. Caring for a loved one on hospice is already emotionally and physically exhausting. These situations added unnecessary stress during a very difficult time. Based on my experiences, I would not recommend Johnson Interior. I would give no stars but it's not possible to do that. What would be improved how about good customer service and giving grace to people who have busy lives and being honest.

Terrible ethics, please avoid. I flew out from Arizona to purchase one of their "fleet maintained"…read morecargo vans for my business and was told several times that it was flawless and had no issues at all. I then started noticing it smelled like gas around the van a few hours after purchasing. I got under it and after some looking I saw that there is a hand-sized patch job on the gas tank that barely held on for 300 miles. Another thing I was told before coming to buy it was that no one smoked in the van, but after flying out, I found a spit cup with an empty pack of Marlboro cigarettes in the cup holder amongst a garbage bag worth of other trash in the vehicle. Complete and blatant lies from these guys. I would have to assume they run their business the same way they conducted our transaction.

We hired All Systems Go Furniture to help us on a job and they came through immediately. Fast,…read morefriendly and efficient!! Keep up the good work!!

Just received another delivery and install from COE. As always, good value and excellent service!read more

Great experience with Mark and the team from COE. All 55 cubes were delivered on time, to our…read morespecifications and at a reasonable price. There was solid contact throughout the install and after, and if there were any problems I am confident they would have been fixed within a few hours. 5/5 would recommend to anyone looking to outfit a large call center, or other office with stylish designs at a fair price, from a company that cares about their client experience. Thanks Mark, Sam and all the installers.