Amazing Service and CLEAN Everyone Does Amazing Nails and…read moreCares for each Client, that I see when I'm getting my Nails done. Leidy does my nails. She is very sweet,

This is the best nail salon in Middletown by far. This is my second time here and we brought my…read moredaughter for her 5th birthday and they went above and beyond. I brought some balloons in before hand but they then brought their own balloons, a birthday sash, and a crown for her. They were super sweet and welcoming. Our pedicures were amazing and my first time here my gel pedicure lasted twice as long (6 weeks) than when I got them done at chocolate nail. We will definitely be back!!

Rita was amazing. fast and efficient. def will be returning! she did mine in 40 mins full setread more

I dropped in 3 days before Christmas at 3pm. The receptionist said I could walk in then proceeded…read moreto tell me how lucky I am because I should have made an appointment. I just moved into the area and this was my 1st time here, but okay that's fine. The entire time she was answering the phone, making & writing appointments down, also getting up to assist people multiple times during my spa pedicure...umm, not cool but okay. She was rushing to file my nails and cute me pretty bad. She said the file was sharp but actually the file was dusty and needed replaced. The tech needed to slow down. My toe is still in pain days later. I also just noticed last night that my polish is chipped, which is why I'm writing this review! It's Christmas Eve, and 1 day of working from home, not going outside, and somehow my polish is chipped, smh...$60 bucks later, my toe hurts and my polished is chipped. Needless to say, I will not be frequenting this establishment again. Update: 3 hrs after my initial post, more polish chipped off. What a waste of time, money, effort and pain. Right before Christmas too... Good luck to anyone reading this. I hope my review helps someone!

I'm very picky when choosing a salon. Just recently I was traveling back to Brooklyn to see my nail…read moretech but the commute was a lot so I figured I'd try a place nearby. Initially, I wasn't going to give this place a chance due to the not so great reviews but figured I'd try them out. The first nail tech I had was Hao, but when he was unavailable he recommended I check out Sam. They're both good. Sam is ALWAYS up for a challenge & keeps me happy when I want my crazy designs. My husband also likes for her to do his gel manicures. The spa pedicures could def be longer, & at times I feel like the regular pedicures are rushed but overall it's a fun experience getting serviced here. You just have to choose your tech carefully, everyone's work is different. I haven't had any real complaints until this week. I called the store to ask their closing time & was told 8pm. On several occasions while there late, customers walk in & are still able to get a quick service done which is why I walked in. Two things that rubbed me the wrong way about this experience.. 1) The woman who answered the phone picked up & said "hello.. so I asked "is this Oc Nail? She replied yes. You should never, ever answer a business phone line this way; it's very unprofessional. 2) Upon arriving at the store a little after 7:30pm after a 30 min drive I encountered the woman who answered the phone & explained that I need a fill-in or one nail repaired. I was told they're closed, they took the last person @ 7:30pm. I asked if my nail could be repaired, again was told there's no one to repair it. I stressed my concerns to her about how she answered the phone & knowing what to say & what not to say because you don't know if you're speaking to an existing customer, a new customer or possibly someone looking to walk in for a quick service.. people are human, things often come up @ the last min, you have to expect any & all circumstances. I spoke to the owner & she also agreed with the lady so according to them I was in the wrong one & should never feel like that as a customer. My frustration stems from the lack of communication. Normally, another girl answers the phone. She always respectful, knows what to say & ask when customers call...her customer service is top notch. At any establishment, an owner is set to a high standard while ensuring their customers are satisfied. I'm usually satisfied with the service but wasn't satisfied with the way things were handled. Overall the business has a lot of potential, the owner's attention to detail is on point & they're work is good.. they just have to do better with communication.

Absolutely rushed my nails and did the most sloppiest job I've ever seen. Will not return.read more

It's a very relaxing experience. They don't push services on you. Modestly priced. The designs I…read morerequest are fantastically done by the ladies!!! Yvonne.Poeta.NYC

Very comfortable location however it was very difficult to explain to my nail tech that I have…read moreproblem nails and not to file so aggressively. As a result, I am now in my third month of nail recovery.

I was really looking forward to getting my nails done here, but unfortunately I left disappointed…read more The final result didn't look anything like what I had asked for or envisioned. I understand that not every set will be perfect, but I expected better communication if the design couldn't be achieved or suggestions for an alternative. The experience itself was okay, but the quality of the finished nails didn't meet my expectations, especially considering the cost. I hope they can improve by taking more time to understand what clients are looking for and making sure expectations are aligned before starting.

I Love this place, clean and Hannah does the best nails! I can go weeks without a fill and they do…read morenot charge for EVERYTHING you want done - Like they don't charge extra for reshaping your nails to what you had - which to me is huge, So to me, when you are getting your nails done - part of that is to reshape and clean up your nails? I have been to places when you want your nails reshaped... extra 5.00, when you want to have 1 nail different... extra 5.00 - i went to one place once and they charged for EVERYTING except the air you were breathing in the salon, if they could do that, I am sure they would have! Chocolate Spa is amazing! Thats all, have a great day!

I am not writing a review against who did my nails. She was very sweet. I did a French gel…read moremanicure for my birthday did it on Wednesday birthday Friday. One of my nails chipped same day. I called next day with no problem redoing that nail. This is not the first time this happened but tjiscis not the place I usually do my nails they were busy. I believe nail products are old or cheap. The same nail chipped again but I didn't bother. I just won't get them done there. I feel they need to clean there equipment there all have nail polish on the outside of them or purchase new ones all black. They do not have dryers for regular nail polish which is terrible.

I was treated with respect they made me laught , but the next day after getting my toes done , my…read morebig toe broke off , so I went to my town nail salon to find out the girl didn't even put no application she just put the tip and gel

This review is a little late, but absolutely worth sharing…read more My husband and I were gifted a couple's massage by friends, and this was our first time visiting this establishment. From the moment we arrived, the staff was extremely friendly and welcoming. We initially misunderstood and thought appointments weren't necessary. Once it was explained to us, we scheduled a session for later that day and returned about three hours afterward. We waited briefly, about six minutes, in the seating area before being escorted upstairs. Our massages were one hour and included full body and hot stones. The ladies who worked with us were professional, kind, and attentive. They focused on pressure points without being invasive, and both my husband and I felt completely relaxed and cared for. We already knew we would return. As we were leaving and getting into our car, one of the staff members came outside to let us know that our package also included a facial, which we hadn't received. We hadn't even realized it was missing. She told us she would provide another gift certificate so we could come back for the facials. That level of honesty and integrity goes a very long way with us. Overall rating: 4.5/5. We have already scheduled our couple's facials. The experience was well worth it, and we highly recommend this place.

Professional and friendly staff…read more Daisy was my masseuse and she is fantastic. Following the massage I felt rejuvenated like I have not before. I now am looking forward to trying their scalp and facial treatments. Their online booking is also easy and makes planning super straightforward. Overall great experience and highly recommend it.

Idk everytime I try a new place, they suck! And back to star nails I go. Just a gel mani but they…read morelook nice for a long time!

Quick and very skilled staff. Really impressed with cleanliness and beautiful space. I'm always…read morepleased with my service!