I'm very picky when choosing a salon. Just recently I was traveling back to Brooklyn to see my nail tech but the commute was a lot so I figured I'd try a place nearby. Initially, I wasn't going to give this place a chance due to the not so great reviews but figured I'd try them out. The first nail tech I had was Hao, but when he was unavailable he recommended I check out Sam. They're both good. Sam is ALWAYS up for a challenge & keeps me happy when I want my crazy designs. My husband also likes for her to do his gel manicures. The spa pedicures could def be longer, & at times I feel like the regular pedicures are rushed but overall it's a fun experience getting serviced here. You just have to choose your tech carefully, everyone's work is different. I haven't had any real complaints until this week. I called the store to ask their closing time & was told 8pm. On several occasions while there late, customers walk in & are still able to get a quick service done which is why I walked in. Two things that rubbed me the wrong way about this experience.. 1) The woman who answered the phone picked up & said "hello.. so I asked "is this Oc Nail? She replied yes. You should never, ever answer a business phone line this way; it's very unprofessional. 2) Upon arriving at the store a little after 7:30pm after a 30 min drive I encountered the woman who answered the phone & explained that I need a fill-in or one nail repaired. I was told they're closed, they took the last person @ 7:30pm. I asked if my nail could be repaired, again was told there's no one to repair it. I stressed my concerns to her about how she answered the phone & knowing what to say & what not to say because you don't know if you're speaking to an existing customer, a new customer or possibly someone looking to walk in for a quick service.. people are human, things often come up @ the last min, you have to expect any & all circumstances. I spoke to the owner & she also agreed with the lady so according to them I was in the wrong one & should never feel like that as a customer. My frustration stems from the lack of communication. Normally, another girl answers the phone. She always respectful, knows what to say & ask when customers call...her customer service is top notch. At any establishment, an owner is set to a high standard while ensuring their customers are satisfied. I'm usually satisfied with the service but wasn't satisfied with the way things were handled. Overall the business has a lot of potential, the owner's attention to detail is on point & they're work is good.. they just have to do better with communication. read more

I came here for a pedicure. The entire thing felt rushed and I didn't feel like she was paying attention to detail. And then I go to dry my toes and look up close and saw this. Nails half painted, jagged cuticles, paint on my skin, my toes looked crustier than when I walked in there! I asked for someone to redo them and they were very defensive saying that it's the color I chose or the close up photos, instead of admitting it was a horrible job done by their staff. The second girl did a better job but at this point I had been there for over an hour and feeling impatient. When I went to pay I was stunned they charged me $40!!! I said I didn't think this was fair that I didn't get a decent pedicure and had to have it done twice, spend extra time and the aggravation of it all, and they did not budge. After reading some other reviews I can see they are known for rushed sloppy jobs and they really need to vet their techs because I will never be returning here. read more

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Previously I went in for a pedicure. Today I went in for a manicure to match my pedicure. She could not match my fingers with a lighter shade of what is on my feet. I wanted it to look a bit more modest than my toes nails. She said this shade matches, it's a pastel color of what is on your feet. I think she's color blind. You tell me read more

OC Nail & Spa - Doesn't match Hand and foot - Nail Salons Near Me - Middletown, New York

Absolutely rushed my nails and did the most sloppiest job I've ever seen. Will not return.

I had the absolute worst experience at this nail salon, she completely rushed through my set and had an attitude when I tried to correct her. I got my nails done yesterday and it looks like I got my nails done 3 weeks ago. She didn't take her time or listened to what I wanted read more

OC Nail & Spa - Full set, Gel polish - Nail Salons Near Me - Middletown, New York

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The worst manicure I've ever gotten. I stopped for a fill as my last salon was in Virginia. Sammi was the name of the person that did my nails 4 days ago & every finger the gel is peeling up. I knew once I saw the fill I was doomed. Wonky, uneven, horrible nails. Save your money!!! read more

I paid $60 for a REGULAR mani and pedi. horrible job by Eric. Why does my pedicure look like I painted it myself. HORRIBLE and HORRENDOUS read more

OC Nail & Spa - Naila - Nail Salons Near Me - Middletown, New York

Not sure what happened with this place, but they have fallen off big time. My daughter and I used to come here religiously for gel manicure/pedicures- but the quality has decreased and it is just not worth it anymore. read more

I want to give 0 stars. I'm from Florida visiting my mom and needed a re-up for my birthday before dinner.!I ask for dip powder, and one of the men redirected me to gel. I insisted on the dip powder because I always get the dip powder and personally prefer the process. He denies it for me multiple times and says "gel is better, gel is cheaper." I HATE gel, it's not for me personally and my usual nail lady knows this. I asked for a coffin shape, he gives me square?? He didn't cut my cuticles?? He didn't even put paint on the sides of my nails?? I left the salon in tears because of how rushed the work on my nails were, how absolutely horrible they look. I told him twice that a nail was crooked and he said that I was wrong. I will never go here again, and I feel bad for the ones that do. $75 well wasted. read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York

My nails look okay, but the edges are rough and the guy who did them was almost comically hostile. I asked for it more rounded and he gave me a dramatic sigh. He was in a hurry and didn't care what I wanted. My search for a salon continues. read more

This salon is so large. I love that when you first come in there is no strong acetone smell that some smaller salons have! I picked out a spa gel pedicure. I picked a gel color which they have a great wide selection. However, after picking the color i wanted I was told it was an extra 5 dollars as it had glitter in it. Had I known it was extra I might not have picked it because it was just mixed right in with all the other gel colors but I was already attached! The process was relaxing and sanitary thankfully. I also asked for a brand new drill file and mail file and the tech was happy to comply. She did a great job overall. read more

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my nails look so bad and they came out crooked. i asked the lady to fix them and she fixed the one hand and then went to fix the other hand(which was straight) and actually made them crooked! i didn't even notice until they were done. i think she was rushing because they were closing soon but i wish they explained to be that the nails were going to come out horrible since the lady was rushing. read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York

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Found myself here while traveling after a busy weekend of volunteer work and stopped in for some much needed pampering - foot massage and pedicure. The place is clean, efficient and top notch all around. read more

Davy was great! She fixed my nails that another salon butchered. She was patient and gentle. She listened and gave me exactly what I asked for.... I will be back to try her pedicure. read more

OC Nail & Spa - Glitter pink nails. Dip powder. - Nail Salons Near Me - Middletown, New York

My sister went in to get her nails done in preparation for her engagement. She was serviced by an incompetent employee who didn't fulfill her request after looking at the picture that my sister provided. She cut her nails far too short, then tried to apply acrylics to correct it (wasn't asked for, nor needed if she hadn't cut her nails in the first place). The color she applied was nowhere near what was asked for. After complaining again, my sister was informed that the technician should have used chrome and that's why the polish wasn't the color that was requested. They then reapplied a different polish that was closer but still not what was asked for. The black French manicure was applied as could best be described as by a sloppy amateur. My sister rightfully asked for a refund and was denied and then ignored. If you would want a similar look for your nails after paying to have them done "professionally" for an important event, then go ahead. But we'll be taking our business elsewhere. read more

My mom is very insecure about her toes, I recommended her to go here since I always have a good experience, til she came home crying showing me her toes telling me she could tell they were talking about her, and her feet . Her toes were horrible looking. My mom asked for specifically an acrylic for the big toe since my mom didn't have the best shape. They ignored her request and I was absolutely hurt to see my mom even more insecure because of the experience she had, all I have to say my mother is a good woman because she paid full price, plus a $10 tip even though they did not deserve it, they are lucky that my mom wasn't a blunt, rude customer. The big toe specifically you can tell was rushed, and careless, it is all lumpy, and not even the square shape my mom requested. read more

OC Nail & Spa - Just to show you, how they are all huge, thick and lumpy, my mom was so embarrassed. This is not good customer service.. - Nail Salons Near Me - Middletown, New York

I went to get a full set and pedicure. 1 my pedicure was rushed and was super expensive. I've went other places that actually take their time and charge way less. My full set came out horrible. Not even a day later there is chips in the gel and paint. The nails are thick & my pinky nail is already lifting and again I was charged an insane amount. I reminded myself why I don't like coming here and why I wouldn't again read more

The person who did my nails didn't do proper nail prep. The old gel was still on some parts but she still put the new color on top it. She put lotion on my hand while it was still dirty... Never going back read more

This salon was SUPER clean & the pricing was REASONABLE. I've been to a TONFUL of salons in the 845. I recently moved up near Middletown & it took me four tries to finally come here! Friendly staff who always ask if your nails look good or if it's okay! My nails were destroyed from previous nail techs but the lady I had was very patient & gentle with my weak nails and made them beautiful read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York

I have been coming here for about a year and I get a fill every time. I was charged $5 extra dollars today for a "cut down." Of course they have to cut it down because the nail grew out. I saw a different person than I normally do and they just want to get any extra dollar that they can get. Not happy and not coming back. read more

I love this place . I been going for a year and I see Kimmy and she's amazing at what she does .

I hated it. I truly hope the girl who did my pedi got herself another job. Waste of money and time. She was on her phone the whole time and rushed. I could have done way better at home. Told the owners and they seemed careless. Extremely bad customer service. Didn't get offered another pedicure or my money back! The next day when I woke up and could not believe I had gone to the nail salon. They still looked like My 6 year old son was trying to paint my nails. I couldn't take it so I went back for a refund or re-do and they chose to give back the money smh. Horrible read more

Waited 40 mins just to get eyebrows done. Had to walk out. Horrible service. Place didn't look busy as you can see on the photo. People were standing around and this isn't the first time that this happened. I gabe them the benefit of the doubt but this time around i hope they read this and do better. read more

OC Nail & Spa - Empty salon. - Nail Salons Near Me - Middletown, New York

I've been going to OC Nail & Spa for years and I am always very happy with the service. The amount of colors they have for you to choose from seems endless. If you show them a picture of what you're looking for, the nail techs here are always going above and beyond to help you find the perfect color match! They're upfront about prices too so there aren't any surprises. I definitely recommend!! read more

I've always like finding new salons and I found this one and I love it. The staff is friendly and so talented. My last set of nails I got were these and I am in so much love with them. I do recommend this place. read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York

Terrible Pricey and I could've done a better job He did zero. For my manicure Don't get technician all the way at back table Did absolutely nothing and my nails look awful read more

I paid $50 for a basic pedicure and manicure (Eric was the nail tech) No polish change, not difficult as I keep my nails short. He was too quick. I had to tell him to file and even my nails. I had to carry my own shoes to the drying station . No massage on feet or hands . When I paid I told them I was dissatisfied and he put the layers on so fast and thick I had smudges. The woman offered to fix one but said I had to wait. I told her no thanks I just won't be going back and I will be letting everyone know. She shrugged and said I'm sorry. ‍ So here's the review She was ok with it. I do not recommend this place. No stars if they had that. Also not very clean. read more

Gave this place another chance. William is the best! Personable and listens! Will only go to him! read more

OC Nail & Spa - Nails still look good after 2 weeks - Nail Salons Near Me - Middletown, New York

I was a regular customer up until a few months ago when I paid for a gel full set and was so disappointed in the quality and customer service. When I asked the nail tech to fix my nails because there was a LARGE gap between the fake nail and my real nail he charged me 5 dollars and still did not fix the initial issue. A few days later my nails started popping off... but as I said I was a LOYAL customer so I went back a few weeks later and got a gel manicure.... no joke.. my manicure chipped THE NEXT DAY! over it. read more

I went to this nail salon a few years ago. The owner did my nails. I must say a pretty good job. I had an issue with an appointment on the next visit. Something as simple as an appointment. I set an appointment for my next visit. When I was finished with my appointment. I watch the owner write my name in the time slot.... to come back on that day and time to see a line going across my name with someone else name. Then look at me to say I don't know what happened. Then told me you don't have an appointment I already have an appointment. VERY BAD CUSTOMER SERVICE!!!! But you see most people don't care about customer service people only care about getting their nails done. Without Excellent customer service you will have no business. When this incident happened this was a new business at the time, I thought that the situation could have been handled in a better way nope, the owner let me walk out without a care in the world, neither did I get my nails done. nor offered and apology or even another appointment. I can understand if there was some type of dispute. everything was so calm. other customers that was there did not know there was a problem. So now the owner has a problem with me because I set an appointment up then questioned when I arrive why my name is cross out and I no longer have an appointment. We never had a discussion that I was cancelling. Maybe that was her way of getting me to go to someone else yes, I have to mention. I did come back a few months ago and had an even worse experience with another employee. (got mad when I asked can you file my nails this way got up in the middle of the service to say I don't want to do your nails) Maybe this was all planned. (one will never know) I can not understand what did I do to deserve this treatment. The only thing that this establishment cares about is making money they care nothing about customer service. When you're a business owner your first priority should be customer satisfaction. I did not experience that on my second visit at all. I feel the owner and her sister pick and choose which clients they want to service. . Was it that hard to admit you made a mistake in regards to the appointment ? Try to rectify the situation ? Or was it personal? One will never know. I did nothing wrong but questioned why my name was cross out. Good luck to those who patronize this business. What ever you do don't have a problem with the owner or her sister. You will never get treated the same again. when your spending your hard earn money to support any establishment. you should be valued as a customer. Probably Still doing the same thing to certain customers.. this same review was deleted from Facebook. there are plenty of other nails salons in middletown NY that will value your business. The reason for this review is to let others know my experience. read more

HORRIBLE!! DO NOT GO HERE! I am on a business trip and came here to get gel nails on my toes and fingers. I get my nails done every two weeks in my local area and love them never had issues. Well the clear came off first than the color. I had to file the color off so it didn't rub off on everything else. Horrible disgusting nails. Plus they filed them done so much they are sore and I don't think I can get them done a third time. I'm so upset. After they were done they looked lumpy and gross. Never was I happy with this place. Horrible horrible. I never thought I would have such a bad experience somewhere. read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York

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This was the worse manicure & pedicure I've-never had- barely pushed back the cuticle, left all the dead skin, I had to tell him aren't you going to put base? He literally was annoyed I noticed‍ & asked. There was absolutely no communication. He did not understand English. Never asked any questions, like do you want me to cut your nails, do you want them round or square the usual questions, or is this okay - a total attitude He barely pushed back the cuticle, didn't cut the cuticle, left all the dead skin, barely filed the nails, never asked if I wanted them cut, or round or square- That was the pedicure, manicure was even worse - polish looks sloppy - way over priced Going home to take off polish & do them myself Sorry but not worth the $40! read more

In my opinion, this is the best nail salon in the area. It's large and very clean, with an array of services offered for reasonable prices. The staff is welcoming and friendly. They do accept walk ins, but I definitely recommend making an appointment if you can - this place can get busy and you may not luck out or have to wait to be seen. I had gel tips put on over the summer at another local salon, and was SUPER unhappy with the service, so when I needed a fill I came to OC Nails and haven't gone elsewhere since! read more

If you're not making an appt with David or Kim! Don't bother!! They don't care about your time or cleanliness or your requests. The products they have are horrible, the owner and her husband are rude and don't care about customer service at all, and I never felt so uncomfortable in an establishment . read more

To start, very clean facility. The owners were friendly and attentive. The tech, who did my gel set ($75) , was very nice and did an excellent job. My reason for a 3 Star was due to the dissatisfaction with the gel pedicure. Let me start by saying that the tech was very time efficient when it came to polishing/gel application, however, when you pay $65 for the "spa" pedicure, I expected more than a 5 minute foot massage. It definitely is more about volume. I won't be returning for a pedicure but will return for a fill for my nails. If you are in a hurry, it's worth scheduling an appointment with this nail salon. Disappointed as I love a quality pedicure. read more

I asked for a french tip and when shown my right hand to ask if it was good, i could not see any of the remaining nail. After I finished and paid $45, I looked at both hands again and realized you could still see my nail underneath the french ( this has been a problem they have had in the past). Then I went up to the front desk to ask the lady if someone could fix them and make the french thicker. She told me I would have to wait for the man to be done with a pedicure and a manicure unless I wanted to pay EXTRA for another person. Way to say lack of teamwork and customer service. Also I suggest he quickly fox my nails in between the pedi and mani and she said no. Even tho it took him about 15 minutes to do my whole gel set. If you are in the area I suggest go to Slate Hill Nails. read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York

I went here for the first time today after seeing a friend's gorgeous mani. The salon was incredibly clean. Their Covid precautions were much more than my usual place. I made an appointment and was taken in right on time. Everyone was very friendly. Eric did my ombre mani and it turned out gorgeous. It was a new style for me and I'm really happy I went with it. I will absolutely return and look forward to bringing my daughter. read more

OC Nail & Spa - Ombre Gel Fill - Nail Salons Near Me - Middletown, New York

AWFUL BUSINESS ACUMEN. Please don't waste your hard earned money on this place. Looks great Nice and clean but they don't speak English hard to communicate and then when you ask please no razor on your feet before ya know it the razor is in combat with your feet!!! Bad polish job never lasts old shit. read more

The absolute worst gel pedicure I've ever had!! She was done in 20 minutes from start to finish!! My feet are not cleaned and she used toe spacers that were not fresh!!! She literally pulled them out of a drawer next to her!! Which leads me to believe that her tools had not been in the conclave for disinfecting. Constantly looking at her watch. I will never go back nor recommend them to anybody. As a licensed cosmetologist if I could have given a negative star, I would have! I will NEVER recommend this to any of my clients and if anything, tell them to stay very clear of this establishment!!! read more

Beautiful place filled with amazingly talented nail techs with great personalities and wonderful customer service read more

OC Nail & Spa - Nail Salons Near Me - Middletown, New York