1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

I came across Halo Salt from a birthday gift and I am glad I received it. The place is small, but…read morehas so much to offer. The owner was super sweet and pleasant. I started with the ear candling and the halo therapy. The ear candling seemed weird, yet I felt instant results. The same with the halo therapy, it was very relaxing and refreshing. I will definitely come back to see what else she has to offer.

Truly such an amazing place . Absolutely adorable inside . I can't wait to come back for more…read moresessions and a massage . The owner was very kind and knowledgeable.

I stopped into Massage Crystal on a random Friday for a foot massage and I was genuinely impressed…read more I just wanted some last minute relaxation and they did not disappoint me. I booked an hour before the appointment and I instantly received a call telling me they had to adjust my appointment, which wasn't a problem. Upon arrival there was a little wait, but my massage began within 15 minutes of arriving. The overall experience was good and the staff was very friendly and sweet. There's ample parking available. I will return again.

Hands down the BEST massage I've ever gotten in my life. I've been trying a variety of places…read morearound Savannah and this one is now my favorite. I got the scalp therapy 90 min massage and I was in the calmest, meditative state. The staff was all so friendly and kind. Everything was clean and looked great. A hidden gem!

Ebony was absolutely amazing, so gentle and thorough at the same time. She was so professional and…read moremade recommendations for the future that I was comfortable with. The ambiance was so calming and I felt so relaxed when I left. It really set the tone for the remainder of my week.

This massage was INCREDIBLE!!! Ebony is truly gifted when it comes to massage therapy. The warm…read moretowels were the perfect bonus. I was a little nervous upon arrival after seeing it was a spine clinic and there was only one room for MBN, but oh, how I quickly forgot about that. I was able to schedule a same day appointment which was great. Ebony is extremely personable and listens to your needs. The pressure was perfect! I definitely left way more relaxed than when I arrived. I can't wait to go back!

I have followed some of their nail techs for many years, and am pleased with services, staff,…read moreambience and results.

So I will start off by saying the staff was so kind, I loved the girl who did my nails she took her…read moretime and did what I asked. It's very affordable compared to other places. That being said, I was concerned about the sanitation level. Cleanliness is the most important aspect of a nail salon in my opinion and I was not impressed. Even though the staff was great and I'm happy with my nails, I don't think I'll be back for the sole reason that it wasn't to my standard of clean. Also this page has it listed at Delight nails, but the sign says Royal nails out front.

Christina was amazing! She was very calming as I entered on a business call she helped me…read moretransition. She came highly recommended and I understand why! 3/1/21 My experience with Christina was great! The space was calming and clean! (I could tell she was serious about CDC guidelines) She is extremely skilled and explained aftercare in a manner that was easy to understand. I will be back!

Found Christina online while traveling to Savannah. My body was a wreck and I was in desperate…read moreneed of a massage. She had lots of 5 star reviews so that was perfect for me. Went in for a deep tissue and she greatly exceeded my expectations. Wish I could give more than 5 stars. I will be going back soon, thanks Chistina's Healing Hands Massage Therapy

Popped into the salon needing a manicure. So glad I chose this place! My cat eye color is perfect…read more Great customer service! Highly recommend! Ample parking and chill vibes

it's been 2 days and I still can't get the acrylic nor gel polish off my…read moreskin this is not acceptable

Overall, just not a great facial---wasn't thorough, skin wasn't completely cleansed, and there just…read morewasn't anything particularly relaxing about this experience (personnel's cell phone going off, bright lights, cold environment). Really was hoping it would be so I could stay local to Rincon for my monthly facial and spa services, but this just wasn't a good service. Everyone was very polite, no customer service issues though. What makes a great facial---a quick discussion about my needs, extractions are generally included, neck and declotage areas generally included, and the environment would be relaxing. Lastly, the 60 min facial was over in 30 min.

From the owner: Deep tissue, Swedish Massage, Spa Facials, Spa Manicures, Trigger Pointread more

Always a great massage. I don't like to be drapped so I wear some nylon short shorts…read moreand they do massage wearing those. They will do whatever to accommodate your request. Very pleasant ladies and also will massage groin area. I get a deep tissue massage but when asked they will run their fingers along my inner thighs very softly which is very pleasing and relaxing. Not a typical rub and tug where they just care about getting you off and not doing massage. Highly recommended

Nice relaxing massage from Tina. She talked me into paying for an additional 30 minutes as the…read moremassage was so good that I didn't want it to stop.

I finally found the ONE! Best manicurist ever. Elite always has enough staff so you aren't…read morekept waiting. Fast, friendly, professional service by all

Terrible service, nails are crooked GEL toe polish smudge, gel is not supposed to smudge. Bulkyread more