I took my wife here for a couples massage for her birthday. She has been to many spas before, so she had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received read more

1 Star - Dangerous Negligence & Lack of Care My Background: I'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment. read more

I booked a custom facial with Ty'Beria. The facial specifically said steam among other treatments. Upon walking in the receptionist never spoke to me. A sweet employee welcomed me in and invited me to sit in the waiting area. The aesthetician was sweet but seemed very inexperienced. She took a bowl of water out of a warmer to wash my face and had product in a paint tray. There was no steam. I asked her about it, she left and got the steamer. Look, bottom line. Don't waste your money here. When I complained at the front desk, I was offered a 15% discount. $150 what a complete waste of money. Trust me don't get a facial here. You will regret it. read more

First time booking. I booked a 60 min aromatherapy massage with Liana and let me just say she's amazing! I left feeling like I was walking on clouds. The spa is beautiful smells amazing and very calming. I will be booking with Liana again! read more

Pooler Day Spa - Spa - Day Spas Near Me - Pooler, Georgia

This is my second time at this day spa for an Eyebrow waxing. The first time the experience was well worth it, today not so much. Ty'bria was who did my eyebrows today. She was very nice but I did not know she was Brand new at waxing. My eyebrows do not even look like they were touched. Both eyebrows still look very messy and more uneven than they were before. :(( read more

Received a deep tissue massage from Cathryn and enjoyed my experience. I had a ton of questions to start, and she answered all of them. I like that the session began with her asking me a few assessment questions to help address my target areas. I've been looking for a new place to get my massages, and I've found it. The place is very clean and extremely relaxing. Looking forward to trying out different massage options soon! read more

Sadly I will not be visiting this business again. Be cautious about your massage provider and call ahead to make sure you have not been switched to a different provider even after your email confirmation. I experienced what I wouldn't in LEAST consider a relaxing "massage" from a newer therapist at this establishment. I was made aware that my requested therapist was not who would be providing my massage after I drove 45 mins and planned my day around this. I have tried 3 therapists Kelly (great), Liana (great), Sydney (relaxing) but not quite the pressure I needed for my neck issues. This experience was booked for Liana but the owner, Sunny, switched me to their newest 1 star reviewed therapist without my knowledge or consent. After I stated I was not comfortable with this change, the receptionist informed me that it was standard practice for this to happen!!!! (That is not REMOTELY industry standard). I was very disappointed but was assured my service would be the same level of care........it was not. The therapist turned the bright room lights off and on several times during my massage and had the most aggressive, speedy strokes for a Swedish massage that I have ever experienced. I was told several times to relax but my anxiety was so high it was hard to keep from getting off the table and leave. I left feeling very tense and much more uncomfortable than when I came in. A small side note, confirm price and "specials" when you book and get it in writing. Through time I have visited them on Massage Mondays when there was a small discount. I didn't receive this discount when I checked out and was informed later it never existed....I've literally been three times in the past year on a Monday and had the discount....Anyways.. All this to say, I emailed the business and explained my circumstances and received a very curt reply from the owner Sunny, which will be attached to this review. I am hard pressed to review this business as a "spa" as it seems more of a money making venture for Sunny than caring for her years long clients :( read more

Pooler Day Spa - Email - Day Spas Near Me - Pooler, Georgia

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I've been here twice and enjoy my services from Cyndi. I go for therapeutic massages. They use text reminders and I appreciate that added service. read more

Nice and relaxing. Very clean work space. Understood & respected boundaries. Staff made the ambiance worth it. A great way to treat yourself to some relaxation. The worker Sydney did a phenomenal job. Will be back! read more

Great service. Clean place. Loved every minute of it. I'll be back for sure!!!!!!!! Perio read more

I cannot express how happy I am for finding this gem. They were very professional on the phone in setting up my eyebrow wax appointment and very welcoming when I arrived. The smell of this spa is absolutely nice. Clean, fresh and well taken care of. My technician was very sweet and punctual. Her name is Destiny. Y'all she's the sweetest. Her professionalism was on point and her technique was amazing. I didn't feel rushed, but only cared for. I am very happy I broke out of my shell to try something new. The atmosphere was so calming. I came in not really knowing what to expect but she absolutely delivered! Thank you again Destiny! I'll see you in a few weeks! read more

Decided on the advice of my massage therapist to get a facial. As a guy, this isn't something I was comfortable doing or even having the experience of. After going to this location I am sold and would tell any guy that the Signature Facial offered here is a definite "must do" at a minimum twice a year. They recommend quarterly but I'd say for a guy, minimum is twice a year. My esthetician was Catherine and I would recommend her for everyone. She helped me understand what was to happen and what to expect. She was talkative and allowed me to ask numerous questions. The procedure was easy and honestly very relaxing. Initially I was a bit nervous because I'd never done this but she truly helped calm my nerves and made things easy. This is a nice location in Pooler and I will definitely be back for another facial in the future. read more

So this was a day I needed! I had been looking forward to treating myself to a massage and facial. And they were amazing. I chose the Himalayan salt stone massage with reflexology added on. I normally go for deep tissue but I wanted to try something new. This was a fun experience with the stones! The massage itself was not deep but that's okay because I wasn't in dire need. Sydney was my massage therapist and she did wonderfully. It was all so relaxing she was putting me to sleep. Sorry for all the sleep twitches! So if you're looking for something different and very relaxing I recommend the stones. I've never done foot reflexology before but I will now! This is when I was definitely falling asleep. It felt so great! She has a light touch but it worked! I'm sure she has a variety of techniques and pressure. Sydney, you did amazing. My facial was with, I think, Christina?? Christine?? She was so sweet. What I enjoyed most was the fact that she actually massages my face. You know? Like stimulating my facial muscles. Most importantly around my eyes. You're suppose to massage away from the eye because of the muscle. As you get older it likes to shrink toward your eye ball. Pleasantly surprised and it felt so good. So did my exfoliating scrub. My skin felt and looked so fresh. If I'm ever back I will return. Keep it up! read more

Staff is excellent and interior is warm and inviting. Sydney is an excellent masseuse

Sydney was amazing. I was in so much pain and had no range of motion in my arm/shoulder when I arrived to my appointment I left being able to clap my hands over my head--something that hasn't happened in years. The environment was calming and I felt welcome immediately upon arrival. I'm so glad I made my appointment and I'm already looking at my calendar to schedule my next massage. read more

It's not fancy, but it is nice, clean, the staff, friendly, and professional. It's also reasonably priced.

Not great customer service. When I called to book the appointment they told me that I had a gift card on file that would cover the expenses, but after I had the services done they told me that the gift card was expired and that I couldn't use the $60 that was on it. This was super misleading and I wouldn't have spent the money if I didn't already think that it was covered. Although the lady that did my wax was nice, the fact that I had to pay double the price when I thought it was covered was not worth it. read more

Had a massage with Kelly today and it was wonderful! Top 5 best! She listened, took her time where it was needed and just was amazing. Do yourself a favor and go see her. read more

I had a great experience with my massage! The ladies here are so sweet! I will be back very soon.

This was not my first facial however it was my first visit at this spa. Allison did an AMAZING job!!! Her technique was so relaxing and she now has a new client. This experience was an amazing one and would definitely recommend!! read more

I was referred to Pooler Day Spa by my chiropractor and my first experience was this week. From the moment when I walked in, Katie, my first point-of-contact when I had called to schedule, rolled out the VIP Treatment and I had a wonderful cup of Mint Tea while completing my paperwork. And I'm crazy about my creature comforts, but I loved my little teacup! I was in the hair biz for several decades and a shop owner; this spa is super clean and calming. Charlie was my massage therapist and I had a 60-minute therapeutic massage. It was relaxing, even though I had some serious build up of the toxins from months without massage. (Spent 3 years caring for my mom who just passed in Feb). There was no pain and I have slept better ever since. I rescheduled for 3-weeks and look forward to my next visit. read more

Nice decor and friendly staff. The deep pore facial left several blackheads and although initially not helpful the manager got back to me and gave me a redo at no charge which was great. It was relaxing but not the most thorough facial Ive had. Im used to the steam being used to open pores ( they do not have this) and thorough extractions so that none are left and also usually a hand and or foot massage but there was none. Very basic facial. They do use all organic products which I love. read more

I will never in life patronize this thieving business again.. Cancellation policy is a complete rip off.. not only was the receptionist rude .. they offered no rescheduling or compensation for appointment .. cancellation policy is not at all fees-able.. this is my second time being charged for services I did not get.. I am very upset and do not recommend this place at all... there are plenty other reasonable facilities in pooler area.. NEVER EVER AGAIN read more

Had my first dermaplane procedure with Jenna. She was very polite and conversed when we could and all the questions I asked were answered. She even took a brief moment to relate with me. Definitely will be going back. Also their display of products was very surprising being more on the holistic side and right up my alley as well as essential oils read more

This place is the best spa in the pooler area. The girls are always nice and welcoming. Lexus IS really awesome. She always make the experience so nice, fun, and relaxing. She's clean precise and really down to earth. She is everything you want In an esthetician especially for your monthly wax and facials. I definitely recommend. read more

Myself and 2 friends came here to celebrate a birthday and WOW!!!! They even had birthday cupcakes waiting for us! Sydney & Lexus were more than amazing! They were experienced and informative, gave excellent recommendations on products. The overall ambiance of the day spa was superb. It had cute decor, was trendy and eco-friendly! Although two of us live out of state we will be back! The facials we received left our skin feeling softer than a baby's backside! Thank you so much to all of the staff, we were very impressed! read more

The staff is very friendly and the atmosphere is great! I highly recommend Charlie. I recently received a massage from her. The pressure was great. She had an extensive amount of knowledge in her skill craft with the my current injuries read more

Pooler Day Spa is my favorite spa! Staff is always nice and professional! I love the ambiance and the organic products that they use. Kiah does my facials and she is the best she so knowledgeable and very sweet! I love it! read more

I had my first dermaplane facial with Lexus and it was fantastic! I had done some research about this procedure and decided to give it a try and I am glad that I did. Lexus was wonderful, she explained everything during the procedure and answered all my questions and concerns. I can't believe how great my skin feels and how bright and glowy it looks. I didn't expect to see such a noticeable difference and I will definitely go back again. read more

I am originally from Ohio and work in a day spa/ salon there. At my salon we use eminence products so while on vacation with my sister, I decided to schedule us facial appointments. I scheduled a microdermabrasion facial and was super excited because I get them every 4-6 weeks. This facial was the biggest waste of money. First off my esthetician was unorganized, still setting up while I was lying down ready to go. She said she didn't know how to use the microdermabrasion machine in the room because she uses a different one usually, and this was made very obvious to me later on. Starting the facial was okay but I was not impressed. She did not have a consultation with me about my skin, my problem areas, or even why I requested a microdermabrasion facial. The hand massage felt very half-assed and thrown in at a random time and there was no other massage included. The microdermabrasion machine took her a good 5 minutes to figure out and when she used it on my face it hurt and felt like rug burn. The suction was not consistent and either pulled way too hard or jumped over my skin. She did that for about 2 minutes and stopped, not even doing all of my face. My esthetician at home will spend about 10 minutes and is very thorough with it. Every product she put on afterword was burning and itching my skin. My skin was red and bumpy when I left and looked worse than before I came in. I do not recommend coming here. read more

Best massage of my life with Charlie! She will be my therapist for life. Amazing at getting out all those stress knots. Uses just the right amount of pressure. Charlie is amazing. Make sure you ask for her. read more

I'm an esthetician from California, so visiting spas for a skincare service is usually a "Why are you doing that to my skin/why didn't you ask me safety questions before putting that on my face? Please stop." kind of experience for me. I'm a real stickler for the rules and cleanliness of the trade. So, my hopes weren't too high going in to Milan. My first visit was really pleasant. Nice enough for me to return. It's a very clean and friendly environment. I just returned home from my second visit. Kayla B. was my esthetician for an organic microdermabrasion treatment. She was really great! She was very professional, explained what was going to happen and why. She was really good at telling me which products she recommends and why, without being pushy to buy something. She was very sweet, relatable and knowledgeable. Her massage/cleansing movement techniques were very relaxing. She's really good at her job. I do not trust a lot of people to work on my skin. I highly recommend going to Milan and seeing Kayla B. She's an esthi I trust. read more

Ask for Lexus! She's super sweet, friendly, and professional! She'll take great care of you! Very clean, comfortable and relaxing atmosphere and a great experience =) Highly recommended! read more

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I just moved into the area and found this place. I made an appointment and right away they scheduled me. Even from when I called to book my appointment until the day of my appointment and after, I was very pleased with their customer service. I definitely recommend this place. It's clean and very professional. Thank you! read more

Melissa is awesome with waxing services. She does a great job each time. The staff is friendly and the atmosphere is quiet and calming. Walk into the door to scented candles. read more

A calming atmosphere. Thank you Melissa!! I am very pleased with my results! You did awesome! Thank you to the sweet staff working yesterday, everyone made my spa experience wonderful! Prompt timing on my appointment, and great appointment! Thanks again Melissa!! read more