I am so incredibly disappointed with my experience. I've been here a few times but the last two were the worst. 2 weeks ago I got a delux pedi (great job, great experience) and gel mani by 2 different people. The person that did my nails, rushed me through it, was aggressive with my nails, inconsistent with the polish, and the edges of several of my nails were abrasive and I had to buff them out. When I came in, I let them know that I wanted a small design on one nail on each hand, I let her know when she came over to do my nails, she was not happy when I reminded her towards the end of the manicure and said she couldn't do it. Why wouldn't she say that in the beginning?? I was dumbfounded and just looked at her not knowing what to say, she eventually called someone over, who was so sweet and she did the design.
Now on to yesterday. Holy smokes was I furious when I left. This time, I just wanted the gel mani. I showed them my nails and said that I wanted the exact same thing, same colors, same design. The nail tech came and got me, asked what I wanted and I told her that I just want exactly what's on my nails now. Same colors, same design. The person doing my nails was older and I think she had a hard time seeing. She filed my nails so bad and couldn't figure out what shape I wanted even though they were already in that shape, they just needed a cleanup. So I ended up with my nails way too short and not only still the wrong shape but so many were incredibly crooked to the point of no fixing. She forgot several times how I wanted my nails. At one point I told her that I wanted one hand a certain color and only one nail on that hand a different color, she couldn't remember so I had to tell her each nail by each nail that they are all the same color. My nails are so bad this time, there are lumps where something got under the polish on a couple nails, the polish is gooped on in places, and the clear coat did not make it over all the polish. And it was so bad at the end that I told her I didn't want the design anymore.
Now for the part that's absolutely inexcusable. They allowed someone to approach me, try to give me a rose (one hand was in the UV and one hand was being painted), he ended up setting it down next to me, and set down a card for me to read to solicit money from me. I told him, sorry I'm in the middle of something and shook my head no. Well, not only did he not go away but then the nail tech said to me, "How much money are you going to give him?" Excuse me???? I was incredibly upset after that and wanted to leave. And to top it all off, the person at the register did not want to apply the coupon they had sent me.
I don't know what happened to this place, I used to like it. But now I won't be coming back. Such a shame. read more