I have been going to this particular Star Market for about 10 years. Its conveniently located on Rt 9. I ve always been pleased with my experience. One time the mgr saw me looking for something and asked what I needed. It was an item they didn't carry but she said they would start. That's awesome service. Lately over the past four months it has really changed. Most of the long time employees are gone and there have been no replacements. I am usually there betw 8:30 and 9:30. There is one cashier open. Thats it. This is terrible... Also many of the shelves seem to not be restocked... and they aren't carrying the variety of brands as before. A new market is opening closer to my home in a month or so...I think Im going to start going there. The Chestnut Hill Star gets worse every week. C'mon @StarMarket read more

The place is well organized. The service is ok . A few young aged cashiers that are a bit rude. They also talk personal business with the young adults putting the food on shopping bags Otherwise the experience is pretty pleasant. Those young adults need busy work . They have good sales on food . Not on the store miscellaneous things , those are always fully over priced . The cold cuts area ; I frequent for deli items. They are always kind. The wait is usually not bad . Even the day after a holiday and on weekend. They have a huge parking lot . So even though it's a central location parking is not an issue . read more

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Online and delivery great. Food fresh and well made. The employees are professional and competent. Need to speak English however!

I stopped for Pearl hotdogs and they had them. Can't get them in CT. Will be eating them the rest of the summer.

Clean bathrooms and efficient line management to lead my excited experience. I loved the variety of items in the store. I didn't read the other reviews but for a one stop shop in Chestnut Hill, you could do a lot worse. The aisles should have it if you need it and if you don't want it it, it may call your name when you walk past it. I like that the lines were low ng, they are pretty busy, but the flow was smooth. Many people thought that they would be able to jump to a self scan, somehow missing those of us patiently lined up. There is an attendant that directs people to the line, meaning the walkway of the main aisle entrances would not be congested. read more

I ve been here lots of times and it's always been nice and clean. All of the food we get is good especially the Starbucks inside it. I've never met an employee who was rude or not good at there job. read more

I have using this local Market for a long time since it was the original market before Wegmans showed up. The fish department is the best and love their ongoing sale prices on most items. Shopping here is a pleasant experience since staff is most accommodating. The only thing I wish they would reconsider is bringing back the Bins for Recycling Plastic Bags in the back. It was convenient while I am doing my shopping and I appreciate Star/Shaw's for their commitment to the Environment. read more

Worst experience today at chestnuthill Star. Syock was low, some of the popular products no longer in stock, isles where block with boxes and rude people. Check out girl was a zombie and picked at her face while ringing up my food i helped bag the stuff she didnt thank me or make eye contact at all. Store wasnt clean especially the doors and inside of the elevator. Wont rush back there anytime soon. read more

Very nice suburban supermarket that is well cared for and well stocked. I stopped in to check out the prepared foods and had a chance to look through produce. They have a very impressive bunker of cheese that was quite tempting. The store is clean and the cart corrals are empty. I was here at 5:30 PM on a weekday and there were plenty of registers open with no more than two customers deep. read more

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Horrible check out experience. Check out clerk and bagger doing "bratty" chatter, annoyed to have to deal with customers. Completely rude and indifferent. Go elsewhere. read more

I really like this store. I used to shop at Roche's but the prices are outrageous. Star is better and has a great meat and fish counter. Really nice staff behind these counters. Great freshly made subs for $8z Great selection of all products. read more

It has been a long time since I shopped at a star market. The person at the checkout had the worst attitude. I signed up for the membership app before getting to the checkout, so that I could get the "discounted" price, which is really just the normal price. Well, he made me input a bunch of things, went back and forth, scanned my QR code several times, and in the end, I was so frustrated that I just wanted to pay as soon as I could to get out of there. Once I got out and checked my receipt, they charged me the full, ripoff price. I'm okay with paying a little more for a pleasant shopping experience. But this was just the worst! read more

The selection and prices are good but the cashiers on Sunday afternoons are always pretty rude. Today the cashier asked if we want to bag and we said yeah because we don't mind to help with bagging but usually the cashier starts to bag after they scan but she just stood and watched us and proceed to smash our bread with a watermelon to which she said "oh,sorry" in a monotone voice so it really didn't seem like she cared. read more

If you have never been in before, you might be confused walking in and finding just flowers and an escalator, but go upstairs and you will find the food, fear not. The store has some hits and misses, but it definitely is bright (pre-reno it wasn't so bright/clean looking) and BIG. Small annoyances like walking in a circle several times looking for a fork and knife when they really should be near all the salads and ready-to-eat things and no pencil or pen to write down the 5 digit number on the tag for bulk purchases. Really, unless the 5 digits are my zip code or the first 5 of my phone number, there is ZERO chance I will remember it when I get to the cashier (who didn't seem happy about it). It is nice that they have the self checkouts, but none of them were open today and only two cashiers were at the register mid-afternoon just days before Christmas??!! read more

This star market is a little more upscale since it's in Chestnut Hill. First off, the main shopping floor is up the escalators. There was a large selection of fresh produce, that wasn't going bad. The aisles were clean and stocked. And the checkers were friendly! read more

This is the best star market there is. It is very very clean and the employees are often very helpful. The fish department, the deli, the already made food, the bakery they're all some of the best I've had for star market. This one is always less busy too. Very big and stocked. They have the best balloon department and some of the best flowers around. I really like this store read more

Wow. Here I was thinking, "who reviews grocery stores?" Apparently 32 other people besides me! I had to write a review for this particular starmarket because it's the bougiest starmarket I've been to. They're so bougie they make you bring your own grocery bag or they charge you $0.10/bag (edit: was informed they stopped doing this. THANK GOODNESS! worst idea ever) and YET, I come here every Monday. Why? For their BOGO free marinated meat selection!! I get 2 containers of "sweet chili marinated chicken breast" for ~$7-8 and I'm able to eat it for dinner for 3-4 nights! My other reason for coming here? It's right next to shake shack, which is currently having a BOGO free burger if you show your student ID on mondays until 12/21, so I get to save money there too! Can you tell I like my BOGO deals? This has been my secret routine every Monday and I am sharing that secret with you, so make the best of it! read more

Star Market - Bogofree meat area - Grocery Near Me - Chestnut Hill, Massachusetts

I've been orderling online via the Chestnut HIll store for a while now. Past few times though have encountered some issues and the worst one most recently. Order never came, was charged for it. Called the store put me on hold, then they hung up. Called again and was transferred to a number that just rang and rang and rang and rang. Called again, let the customer service agent know what was going on and she hung up on me. Tried the online customer service chat and interacted with three different agents. Each one's writing/communication skills were pretty poor. Overall service was deplorable throughout this ordeal. Don't waste your time here! read more

Poor customer service. No management ever available. You get passed from department to department and nobody knows anything -or cares. I even went to the customer service booth but there was an employee purchasing a hug stack of lottery tickets which was taking the one cashier over 10 minutes to process before I finally left. Some of the employees seem to feel entitled to treat customers badly. Perhaps because there is no management to report a problem to. I try not to go to this store but when I must I am always unhappy with the experience and quite shocked by the attitude of the employees. read more

I've shopped here on and off for many years. Saturday I bought a package of deli turkey and, after eating a couple slices, noticed that it had an expiration date of one week ago. I truly hope I do not get sick from this. Think this will be my last time shopping there. read more

This is my neighborhood grocery, much to my chagrin. The staff here is rude, almost to a person. I see staff in every department with their faces buried in cell phones, including lower management. This morning was the final straw for me. I bought some turmeric on Tuesday that is already moldy. I went to return it this morning to be told that customer service didn't open for another half an hour. On what planet does it make sense for a store to open earlier than customer service? read more

This is a horrible market. Cashiers and baggers are rude in this store. They never greet customers, nore say anything to customers when they leave. The store need to have them replaced by robots or all in self check out stations. They definitely need training on how to be nice to customers. read more

Horrible market. Staff is always unfriendly and rude. Bad fruit selection. Prices higher than Wegmans. Horrible attitude of employees. They hate you. read more

Terrible store. Employee name Fasia insisted on the incorrect price for an item. When I asked her to check the price,she actually had the nerve to tell me to go check the price myself and said, if you know it is wrong then you tell me the number!! I then asked her to call over a manager and she said no!! Another cashier overheard the situation and called a manager. The manager came over and guess what....I was right, she had the wrong price! The manager then proceeded to tell me that Fasia, the cashier, was new...I am still not able to comprehend why that is an excuse for Fasia to speak to customers with complete disrespect??!! Truly disgusting experience all around. No apology from the manager or the cashier. read more

This has to be the most beautiful Star Market I've ever seen. It's so clean. Right when you walk in the front door they have gorgeous flowers. I'm usually one to say DON'T BUY FLOWERS FROM A SUPERMARKET! Buy from you local florist. Being that I'm a florist. However, I found myself looking at how gorgeous they're flowers and arrangements were. Everything is set up really nice and they have tons of local items, too! read more

I'm at this Star right now and the service department is "closed". What kind of service is that? A worker came over to tell me it was closed instead of opening it up. What? Now I'll have to come back later to do my business. read more

I'm updating my review, and bumping up 2 stars! I think management is working to improve the overall quality and customer satisfaction. I found the produce to be better. I needed assistance finding an obscure item, and the staff were very happy to help. Felt much better about the store today. I could see the difference. read more

Cashier manager Shayne is extremely rude and combative. The staff is wonderful other than him- he should not be working front of house. Make sure not to believe discounts. Shayne will tell you they don't offer them. We've dealt with him on multiple ocassions and he is extremely rude. read more

After a long drive up from Providence, I found myself in a one-too-many-iced-lattes kind of situation and needed to find a restroom, pronto. "Hi, do you have a public restroom I could use?" "Sure, just follow the yellow line." The employee pointed to a 6-inch wide painted yellow line on the floor leading through a set of freezer doors to the right of the bread counter. "Great, thanks," I said. I followed that same line through the produce fridge ("This is a little weird," I remember thinking), down a flight of stairs into some sort of cold storage place with assorted other perishables, through some dry storage, past a deli counter employee on a cell phone in a locker room, and finally to a small restroom. So yeah........ I don't buy vegetables here. But hey, the employees are nice! read more

I have never seen so many flies in the fruit and apple section...anywhere. .. ever. Fail. I'm outtie. read more

This store is a very unpleasant place to shop in ! Was out of three items I wanted ! Ritz Peanut Butter Crackers, Cat's Pride Flushable Kitty litter. When I was checking out I was told they were out of paper shopping bags and had been for some time so I had to take items in plastic bags ! Prices on the items I bought were higher than Wegmans or Roche Brothers. Will never return. read more

OMG. I thought I'd be helpful and start bagging my groceries while the guy is busy ringing. Guess what When he was done, he just stood there and watched me bag. No wonder the place is losing business to Wegmans. Wish they didn't take away the self service registers. I'd rather ring and bag myself then deal with lazy workers. read more

I have shopped at this store for at least 10 or so years and I have finally had enough! This is what has prompted me to write this review: I am in the store at approximately 7:15 AM today, which is customary as I sometimes stop on my way to work. I picked up what I needed and proceeded to go to the register to pay. There is no one at any of the registers so I had to go to the self-service area. I placed a paper bag in the bagging area and began scanning my items. One item did not scan so a light above the register came on to let whoever is covering the area know that someone needs assistance. No one comes- (although there is now a cashier standing at one of the registers.. READING A MAGAZINE!!!) She looks up and sees my light flashing, but proceeds to read her magazine and ignore the flashing light, so I get her attention and ask for her assistance. Apparently, I disturbed her because she had a nasty attitude. She resolved the issue and then proceeded to charge me for the bag as if I wasn't going to pay for it on my own! Really? 10 cents? I'm not going to pay the 10 cents for a paper bag? This same woman is usually the only cashier there in the mornings and I have had issues with her before.. Please resolve this issue. There is no reason why I should leave your store after spending my hard-earned cash feeling mistreated for absolutely no reason. read more

I feel that the average rating of 3 stars is erroneous. This is *THE BEST* Star Market ever. Some of the other nearby locations, like Dedham are super great too, yet this one REALLY takes the cake (especially over the "just-ok" West Roxbury location). This Star Market includes a Starbucks as well as fresh made popcorn near the entrance and a seating are all around the windows, watching busy Route 9 traffic. Perfect way to start a Sunday morning. The actual store has an amazing section of basically everything. They have hot meals ready and they even have an olive bar (yet I don't like olives.... but they still have one!). The fish counter was huge and they had Hot Meals prepared (like most Star Markets do...), and they even had a cheese shop. The interior design actually looked somewhat like Wegmans across the street does, yet this store isn't as busy as that, which ended up being a good thing. Also, Korin, my cashier was friendly and helpful, and just brightened up the visit, as checkout was extremely busy and somewhat chaotic. (Why doesn't this store have self-checkout?!?!) Definitely the BEST Star Market I've been too, and I look forward to returning. A few small things to note: -- Parking is not an issue here, there is a front & side lot, as well as a back lot, with a back entrance -- The actual store is on the second floor, but don't worry, there is an elevator & multiple people escalators as well as carriage escalators -- There is a Starbucks inside of this store -- This store is located at 1 Boylston Street / Route 9, in "The Street" Shopping Center in Chestnut Hill. Easily accessible from Hammond Pond Pkwy, Route 9, and Hammond Street. read more

Yesterday I found a package of completely green smoked gouda cheese in the Kosher section. I passed on getting a non-green package from that area because all the cheese was warmer than room temperature. I just cracked into a container of cottage cheese (sell by date October 3rd) that tastes like pure vinegar. I hope I don't get sick. This place is a sad excuse for a Shaw's. read more

This place used to be a nightmare to get in and out of, and was kind of dump. THEN the major renovation was complete and this is a grocery shopping dream come true. Fresh and huge produce section, cheese and baked goods galore. The aisles are still small and hard to get through when the suburban housewives from hell are blocking them while sorting through the cereal boxes for little Johnny who is in the cart throwing a temper tantrum. Even better selection than they had before, including a great Whole Foods like section. In fact this store seems to stock more healthy options than any other store in the market. Tip: there is additional parking underneath the store/around back if the front parking lot is busy. The front seems to fill up and get crazy often, so drive around back and save yourself the trouble. You can enter from there as well, so you dont have to walk around the store. read more

While the store is clean and well stocked, the customer service leaves much to be desired. Two nights in a row...two nights, mind you, I went to the center hot food counter to get a sandwich. On BOTH nights the employees behind the counter just looked at me and then looked away. Where do they find losers like that? More importantly...where is the manager and why is he not on top of things? read more

Great store!!always clean, friendly stuff and everything that is needed is there! That's my favorite to go shopping even thought they're gonna of other stores around read more

Solids grocery store, has all the necessities for sure. In terms of atmosphere, it gives me hospital dentist vibes maybe it is because of the The bright white lights. I think star market could definitely learn from whole foods in terms of vibes, because the feeling of when you walk into star market is very different from the feeling of when you walk into whole foods. The freshness of the fruits are not the greatest at times but they are still dependable. It's still A convenient store to have around so I definitely will be going back many many many times in the future. read more

I have been a Star Market Shopper for over 20 years! This is the best one to shop at! Not only is this store larger than the one in my area, but it has products I've never seen in the others! There is more produce,fish, gluten-free items! So many other products that it is a pleasure to go there! I've even saved more money there then in the one near me! The flower department is great! This is my new favorite place to shop at! read more