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Star Concrete Foundation

4.0 (3 reviews)

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American Exteriors & Masonry - Run from this man! Carmen Pretopapa, the owner.

American Exteriors & Masonry

(38 reviews)

RUN AWAY FROM THESE CRIMINALS!! They do NOT have a valid license in Virginia under any of the 3+…read morecompany names they work-or hide- under (AEM, Inner Harbor Logistics, Loudoun County Contractors & maybe other names-some of their addresses are in Leesburg, Va & some in Maryland). Carmen Pretopapa, Nathan Hill, & Zack Hill do nothing but lie and scam people out of their money. Worse, they'll damage your property, costing you more money! I wrote a review while they were still "working" for us. They threatened to stop all work unless I removed the online review. I removed it, still hoping for resolution on project. Their tactics are gaslighting, lies, & threats. And Carmen blamed his employees for all the mistakes in the construction- saying, "well, all these guys are Mexican...or er, ya know all those countries are like Mexico to me...and they don't have the same standards we do." WHAT?! Hired them to build a 10x11 portico roof & install 2 patios in July 2022. They took $18,400 from us. After several delays, & numerous excuses about vacations & illnesses, and even blaming the county- work finally began in Jan 2023. Porch failed inspection FOUR times. They damaged our new home roof, damaged our house siding & caused immeasurable stress. When it became clear that the structure they had partially built was 100% UNSAFE: (a) rafters not tied into the home correctly; (b) random beam installed over door, then removed; (c) foundation posts not level causing a backflow of water & water intrusion into home; (d) structure allowed to sit uncovered for months during rainy season also allowed damage & mold growth; (e) the post near house should have actually been tied into home beams- instead they tried to build a "box" in front of the door & then poorly attached a porch roof which was incorrectly tied into home roof. Basically you could push on one of those posts with one hand & the entire structure would move. The whole structure could have easily come down, ripping out our home roof with it!! We stopped all work until a structurally sound plan could be devised. Had our 3rd meeting with Nate, Carmen & county inspector who advised Nate & Carmen exactly what needed to be done. NONE of the corrections were done-they simply shoved shims between posts & porch roof to "level" it. We bent over backwards trying to work it out with the company, we gave them numerous chances & a lot of money. We finally hired an attorney & went to court. We won & were awarded actual & treble damages plus attorney fees. Not surprisingly, Nate & Carmen ran off with our money. Our attorney sent garnishment letters to the company bank, but were informed the total amount in their account was only $2,000-that won't even cover our attorney fees. Virginia should stop them & prevent this from happening to anyone ever again. They have been allowed to commit fraud, damage property, and steal from honest people in Loudoun & Clarke counties & beyond. Don't believe me? Look at their reviews, look at the BBB where they have an F rating. Look at the state DPOR site at all the complaints...according to the state site their last known business license was REVOKED.

Will not repeat any of the complaints on previous reviews but to reiterate not to even think about…read moredoing business with Nathan Hill. Project for a screen porch took around ten months. One excuse after the other. I do commend Nate that he never once used the same excuse twice. Between health issues for the whole family, death in the family, County delays he must have a book to keep him straight . Buyer be aware....

Masonry Specialist - Spring cleaning.

Masonry Specialist

(6 reviews)

I just ran across their Yelp profile this evening so I thought I'd post a review. We had our…read morewalkway and front porch done a few years ago and they did a fantastic job! Everyone we dealt with was extremely professional and personable. We have received many compliments since it was installed. A great family owned business!

We had our front walkway, stoop, threshold, and back patio completely redone in just three days…read more We love the end results! Jeremiah (the contractor) and his crew did an amazing job. I appreciated their attention to detail and their craftsmanship. Also, Jeremiah patiently answered all my questions throughout the entire process -- from the free estimate at our house through the completion of both projects. He also made several excellent recommendations regarding color, stain, layout, design and so forth. The new concrete walkway and stoop/threshold (with matching pavers) took years off the appearance of our house, which was built in 1969. The back patio also looks fantastic! They removed the original 4 concrete slabs, as well as some pavers that we had installed ourselves as a temporary fix several years ago. All of that was replaced by stamped concrete that was antiqued and sealed. One of our friends commented that the patio now resembles a European old world square. In addition, the project significantly increased the usable outdoor living space. We have received numerous compliments on both masonry projects from friends and neighbors. I would give Jeremiah and his crew 5 stars for the finished projects. I highly recommend their work! In fact, I would have given a 5 star review OVERALL but there were a couple issues that precluded me from doing so. First, I was told that the work at our house would begin between 8:00 a.m. and 8:30 a.m. but no one showed up until approximately 3:30 p.m. [They had been at another site working on a concrete project that had been delayed due to rain earlier that week]. I understand scheduling conflicts can happen, especially with businesses that are at the mercy of Mother Nature. However, I would have appreciated a simple phone call to keep me in the loop. Throughout the morning and early afternoon I left voice messages with the contractor and Masonry Specialist, LLC. I sent a couple emails to the company. I even posted a message on Masonry Specialist's Facebook page. It was only through Facebook that I received a response. The second -- and main reason -- I gave 4 stars instead of 5 has to do with the way the final payment process was handled. Our two projects combined were not inexpensive. Therefore, I wanted to take advantage of my credit card companies' rewards programs. I emailed Masonry Specialist and asked if I could put half the project cost on one card (to get air miles) and half on another card (to get points). Brandy at Masonry Specialist responded via email, "We can certainly accept credit cards, however, they charge us a 3.5% fee -- with two transactions, they would charge us 2x -- we prefer cash or check due to this." I suggested a compromise. I said I could send a check that day for half the payment and then immediately call her with a credit card number to pay the remaining amount. Brandy responded that she would be happy to accommodate. HOWEVER, she would pass on the 3.5% credit card fee to me. What?!? Since I wasn't thrilled with the idea of having to pay more than we both had originally agreed to, I wrote a personal check for the entire amount and mailed it to the company. Masonry projects can be costly. I doubt that all families have large sums of cash at their disposal. I would hope that Masonry Specialist, LLC would reconsider its policy of charging customers a fee for the convenience of using credit cards. That would be a 5-star idea.

Star Concrete Foundation - masonry_concrete - Updated May 2026

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