I don't write reviews often, but when someone truly earns it, I make the time. Gonzalo at Star Auto Service is the definition of honest, professional, and detail-oriented. From the moment I walked in, he was transparent about what my vehicle needed (and just as importantly, what it didn't need). No upselling, no pressure -- just straight facts and clear communication. He took the time to explain the issue thoroughly, gave me realistic timelines, and delivered exactly when he said he would. The work was clean, efficient, and done right the first time. You can tell he takes pride in what he does. What really stood out was the integrity. In an industry where trust matters, Gonzalo makes it easy. Fair pricing, solid workmanship, and genuine customer care. If you want someone who treats your car like it's his own, this is your guy. Highly recommend. I'll definitely be back. read more

Star Auto Services - Auto Repair Near Me - San Ramon, California

Honest, reliable service and fair pricing. I've trusted them with my car for 10 years now--highly recommended!

I had a great experience with this shop from start to finish. The staff was friendly, professional, and took the time to explain everything clearly without any pressure. What really stood out to me was how they worked with my budget and gave me a price that I could genuinely afford -- that level of honesty and consideration is hard to find. Gonzalo represents the staff with professionalism. The service was excellent, the work was done efficiently, and I felt confident my car was in good hands. I truly appreciate their transparency and customer care. I'll definitely be coming back and highly recommend this shop to anyone looking for reliable and trustworthy service! read more

Gonzalos is a true professional who I trust to take care of my autos. I have been bringing my cars to star auto for over 15 years and I have never had an issue. Edwin first and now Gonzalos are my go to people for anything cars related. Best auto services, period. read more

"Gonzalo" sold me a car yesterday on 9/9/2024 and lied and hid the fact it had a check engine light and no smog check. He told me he'll take care of it but then he blocked me and left the group. Horrible scammer! I've filed a police report and will be taking legal action in civil court and I've also filed a complaint with DMV and BBB. Btw his real name is Juan Quinteros, which matches his ID, so don't trust this scammer. read more

Star Auto Services - Scammer - Auto Repair Near Me - San Ramon, California

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I've been having all my German cars serviced at Star Auto Services for over 10 years. It's been a while since they moved from the SRV Blvd. location up to the Beta Ct. shop. If you have a Porsche, Mercedes, or BMW and need repair or maintenance service Star is a fraction of the dealership costs. Quality and timeliness of Star is unparalleled. They are busy so when you call for an appointment there might be a slight wait. read more

gonzalo is always prompt and does great work. we have been taking our car to star auto for years now. very prompt and goes out of his way to help. the others are also very helpful. thanks read more

Very pleased with the exceptional service from Gonzalo and team. They delivered as promised and I am definitely coming back.

Star auto will have my business forever! Quality work professional customer service and willing to work will all customers. They went above and beyond to make sure I was happy with The service. Thank you Star auto! read more

Gonzalo and the team at Star Auto Services are amazing. They have helped me with multiple car issues and always do a great job. I've never felt that they push me towards larger or more expensive repairs. It's great to have a mechanic I can trust! I highly recommend this shop to anyone looking for car repairs. read more

I found this place here on Yelp and the reviews were solid so I booked a routine service for my car. They normally only work on German/ European makes but didn't bat an eye when I showed up with my 2013 Prius, and were super courteous and welcoming. Their service was comprehensive (change oil with synthetic, rotate tires, check fluids, address any owner concerns) and at a price that was more than fair. Highly recommend. read more

Amazing amazing amazing. I wanna preface this with even though I went to college in Reno, I still drove 3.5 hours to bring my car to Gonzalo. My entire family has been taking all of our cars here for as long as I can remember. Gonzalo is hands down the best mechanic I've ever dealt with. He is polite, gets the job done, and is an honest man. I can always count on gonzalo and edwin to treat my cars right and make sure the repairs are solid. As a bonus, when I ask about what he's doing or random questions about my car he always has a great answer for me and teaches me stuff every time I visit. I would always recommend star auto! read more

Great service, very quick and reliable. Did an awesome job, breaks handled very quickly.

This team is awesome. Took care of my car in last minute by squeezing me in on a Friday and working long.

I brought my car in today unplanned with a faulty brake light and it must be my lucky day. I was greeted by Edwin and upon confirming the problem, he fixed it immediately in less than 10 mins! He even did a quick check on the rest eg oil etc to make sure that everything was good! The best part... he didn't even charge me anything! What a kind soul and the world need more people like him!!! Thanks Edwin, now I know why you get straight 5 stars review and you deserved another one from me! read more

I would give 10 stars. I had an issue with a jammed glove box compartment (my kids shoved a CD inside and it blocked the mechanism). The team at Star Auto Services kindly and promptly helped me with it. I dealt with a fair share of shops since I got my Mercedes, but never experienced such courteous and efficient service before. It made my day! I am new to the area, and glad I found our new go to repair shop. Note: google maps sent me through a closed internal street. From deerwood, make sure to turn on Omega rd, then beta Ct. Then all the way straight up the little slope. read more

Been bringing my late model mercedes to Star Auto for 10 years. Gonzalo is a great communicator and sets expectations corectly. Service is great, reliable and honest. My only complaint is that they are always very busy and it can be hard to book and appointment if you need a quick fix. read more

Gonzalo is easily the best mechanic I have ever gone to. He is honest, efficient, and definitely beyond fair when it comes to the entire process and quoting. Def recommend him read more

I have been patronizing auto repair shops for the better part of four decades. Star is possibly the best shop I have ever used. Gonzalo always takes time to explain every repair and he will never charge you for services that you don't need. His price is always significantly lower than what a dealer charges and the work is top notch. If you have a German vehicle that needs work (and unfortunately they often do) this is the place to come. Honest to a fault. read more

Am grateful once again to Gonzalo and his team. He makes it possible to keep my two older C class " oldies but goodies" in top shape. Service is always competent and attentive ! read more

I've been taking my vehicles here for years. When I first took my car here they specialized on Mercedes. Worked with Edwin. He and his staff were professional, courteous, informative, AND REASONABLY PRICED. I can't tell you how many mechanics I've dealt with over the years. And let's not even talk about the mechanics at the dealerships. I've been working with Gonzalo the last couple of years and the service level has not dropped at all. An honest mechanic, is that an oxymoron? When do their inspections, they give potential issues that may come up, recommendations for a remedy and timing to make the repair. Maybe it's the way they present it, I don't know, but it's not as overwhelming compared to a dealer mechanic. I recommend you make an appointment if you can, but when it comes to cars, I know that's not always possible. read more

UPDATE 9/15/2018 WATCH OUT FOR DUST FROM MORGANS I picked up my car a few days ago after a E class B1 service. The service was excellent as always, however my car was extremely dusty from the nearby rock yard. Afternoon winds blew a ton of fine sand onto the pristine pre-service finish for a few hours. I delayed washing it for a few days, and the top finish now feels like 200 grit sandpaper. A good soapy wash and sample wax failed to remove it, until I used a sampling of rubbing compound and elbow grease which did. Now I have to run the entire top surfaces to remove this grit. Beware if you leave your car sitting outside after the service. (See after photos attached) -------------------------------------------- This is a new review based upon a new repair Star completed. My wife's 15 yr old BMW ventilation blower wore out months ago, and since its's hot now, she decided to have it repaired. Edwin the owner was away for the week, but his assistant diagnosed the problem. As I understood as per his mechanic, the blower unit works in conjunction with a sensor unit. I'd read the same about these ventilation systems online prior to bringing he car in. Rather than replace both components, they started with replacing only the defective sensor unit, which solved the problem. This approach saved us a few hundred $$, and we appreciate this. The blower unit is HUGE, and it would have been a monster of a job removing it, let alone replacing it. The tech kept the car a little longer than normal (one extra day) to ensure proper function and cooling. Everything worked like new. Wife is happy-so I'm happy. I dropped by the other day to personally thank Edwin for having such talented and honest assistants and mechanics on hand in his brief absence. If you're looking for a competent, knowledgeable & honest mechanic in the area, look no further. read more

Star Auto Services - After the wash, top surface only is still gritty - Auto Repair Near Me - San Ramon, California

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I've been taking my card here for repair and services for years, my BMW and Audi. The guys here are honest, they don't upsell you services you don't need. They get the service done right at a very reasonable price. read more

I lived in San Ramon 3 years ago, now I am living in Fremont , but still go to this place to maintain my 2 cars. Honest and friendly, it is much better than dealer in Fremont, Pleasanton ((BMW and Mercedes). read more

I've been taking all my cars mostly German to Star Auto Services for over 10 years. I wish I could rate them higher than 5 stars because, they're honest, friendly, and dependable. Working with Gonzalo who runs the shop, and Jimmy's the lead mechanic is a much better experience than dealership service departments. I highly recommend their services! read more

Honestly, I don't even know where to start with Star Auto. If you look at the handful of 5-star ratings I've given, all of them have been because the businesses went above and beyond my expectations for customer service as well as quality of product. Edwin and Tony of Star Auto impressed me beyond all expectation, and I really can't say enough good things about them as people as well as their quality of service. Long story short, someone rear-ended the back bumper of my Mercedes and left a huge dent on the right-hand side. In addition to the dent, the bumper also popped out a bit on the right side. The damage: Back bumper: (http://www.yelp.com/biz_photos/star-auto-san-ramon?select=ahOobjvTvLlLBKvHDNbT0g#Ch32gjSyCmK89qUrrU5T7A) and (http://www.yelp.com/biz_photos/star-auto-san-ramon?select=ahOobjvTvLlLBKvHDNbT0g#gIOMbFOsBoensdRLvO9lzQ) Side: (http://www.yelp.com/biz_photos/star-auto-san-ramon?select=ahOobjvTvLlLBKvHDNbT0g#DysZ8et6u6W1oGEMOwg9tA) I went to three auto body shops before Star Auto because I wanted to get quotes and advice on whether the bumper could be fixed or if the whole thing had to be replaced. Every single shop told me that fixing it was impossible and I'd have to replace the whole thing, and the quotes ranged from $1,750-$2,000 since it was a newer model. I almost didn't stop by Star Auto because I figured they'd just take one look and tell me the same thing, but I am so incredibly glad I went ahead and dropped by just in case. The shop itself is pretty small, and parking is limited because all the spaces are filled up with cars awaiting service (which is a good sign, especially when you consider how empty some of the other auto shops are along the same street). Edwin came outside with me to look at the damage and was quiet for a long time while he examined the bumper, but he was incredibly thorough and careful. The other estimators at previous auto shops had come out, taken a five-second glance at it, and declared airily that it was a done deal. Edwin came out with a flashlight, ran his hands over the bumper, crawled underneath the back to examine the inside, and then went to get Tony for a second opinion. Tony was really detailed at examining the damage as well, all without me having to say a word. I could really tell that they just CARED and really wanted to give me the best option, and I really couldn't ask for more. After they were done examining the damage, I expected that they would go inside and give me a quote for the replacement, but Edwin asked me if I had some time right then because they could try fixing it. He was honest and upfront and said he wasn't sure if it was possible or how good it would look, but they could give it a try. I was shocked (in a good way) that they would take the time right then and there, but it was so refreshing as well. When I said that I hadn't brought my checkbook, they were basically like, "Don't worry about that right now, let's see what we can do first." I mean, when was the last time that a business wasn't all about money?! Like I said, these guys are just amazing people and they really wanted to help instead of thinking about monetary gain right off the bat. Edwin popped the side that was sticking out right back in, and Tony heated up the back bumper and tried pushing out the dent, which took them about twenty minutes. He then went back in and tried to smooth everything out before wiping off most of the scratch marks and leftover coloring from whoever had hit it. After he was done, it looked absolutely AMAZING, much much better than I was expecting it to look from the get-go. Edwin then told me that if I wanted it to look even better, I could take it to a Mercedes dealership and have them do a retouch so the few areas that had chipped paint would be like new. Afterwards: Back bumper: (http://www.yelp.com/biz_photos/star-auto-san-ramon?select=ahOobjvTvLlLBKvHDNbT0g#g_OUsGXudjZ8o0NYKKOqtA) and (http://www.yelp.com/biz_photos/star-auto-san-ramon?select=ahOobjvTvLlLBKvHDNbT0g#gKIxMfvrgtMFEnJJhzBOfQ) Side: (http://www.yelp.com/biz_photos/star-auto-san-ramon?select=ahOobjvTvLlLBKvHDNbT0g#JsHT-YGFlCE0V3g-mnCZ8w) Honestly, unless you look closely, you can barely tell that there ever was a dent, and the few little pieces of chipped paint are nothing compared to the damage that was there before. All of this compared to the amount I would have paid at other auto shops who didn't even try to explore other options before writing it off? I could not have felt more thankful towards Star Auto. I don't think I'll ever get work done on my car anywhere else or without coming here to consult Edwin and Tony first. I am just in awe of their philosophy as businessmen, but more so as just empathetic, honest, and amazing human beings. If you want empty pleasantries, go somewhere else. But if you want honest, reasonable, and quality service, come here. Really, don't waste your time with other auto shops. Just come here. read more

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Best Auto workshop with honest & competent folks here! You never got a Ripped off & problems resolved professionally. Merry Xmas & a Happy New Year to Gonzalo, Edwin & everyone at STAR Auto! Keep shining! Best wishes, Chong Thomas, Q5 read more

Best Auto Service in East Bay - San Ramon area especially for any German or European Cars

Best value for your Money. My steering was shaking when I applied brakes. Gonzalo suggested what is the right service for my car based on miles and previous service history. It is much cheaper than what showroom guys quoted. These folks do great work - please go and see them. I would recommend this place read more

As part of making a car sale transaction, it was determined by the buyer that Star Auto would evaluate the car beforehand. We took the car there and the buyer's favorite technician did a good job of looking over some of the most critical areas of potential trouble for a used car. He also brought to the fore his knowledge of specific issues related to that make and model. And best of all, he did a balanced job of letting the potential buyer know that the car seemed in good shape but that there could possibly be certain unseen issues down the road simply because of patterns he has seen. He was discreet in leaving us to discuss whether and how to move forward after being presented this information. And lastly he didn't try to influence things one way or the other once he heard what we were going to do. I left with a feeling that you'll get a fair shake and good service at Star Auto. What I can't comment on is pricing as I didn't have to pay for this evaluation, the other party did. read more

During the replacement of the radiator and steering pump hose broke by the tech. They wanted to repair it at an additional cost to Audi.

A fellow BMW owner with 40k miles on his car said to me last week that a car is like a pair of shoes. He implied that you wear it out and throw it away. I bought my BMW used and I believe the previous owner shared this view on cars. Well if you do not agree with this perspective and like taking care of your car then Star Auto is the Place for you, especially if you have a BMW or Mercedes. I have been to Star on four different occasions with my BMW 525i. Gonzalo and his crew changed lights, fixed oil leaks, serviced and recommended a great auto body professional who took care of the sun damaged paint on the sides of my car. Gonzalo guaranteed his work and his crew completed the job on time, every time. I was able to extend the life and use of my car as best I could. What I appreciate most about bringing my car here is that Gonzalo diagnoses right away and explains repairs clearly to someone like me who is a rookie to car repairs. My last visit to Star he recommended I retire my BMW for weekend use and purchase a new car based on the amount of driving my line of work requires, the condition of the car and cost of repairs over time would not be worth while. He recommended 3 cars for me to choose from that will better suit my driving routine. His honesty is what compelled me to write this review. He has a love for BMW's which is an added bonus, so he understands why I have held onto my car. Thanks Gonzalo and the crew at Star Auto. read more

Gonzalo and the team at Stat Auto are professional, efficient and competitive on pricing. They have kept my Mercedes running well at a reasonable cost, especially when compared to a dealer! I highly recommend them! read more

We've been taking our cars to a local mechanic for many years and they closed up shop this year. In need of a new mechanic, we found Star Auto Services. The moment we arrived at Star we were greeted by Edwin. He spent 30 minutes with us, first diagnosing the issue that brought us to Star and then suggesting other items of concern based on his inspection. He patiently explained and pointed out our options to get the car running in tip top condition. After that, we made an appointment and came back the next week. We arrived at Star the following week at 6:30 pm to use the "night drop". Gonzalo was there finishing up his day and he came over and greeted us. I'll simply say Gonzalo is one of the most patient mechanics I've ever dealt with. He is polite, explained our options, kept us informed, and got the job done. Our service was extraordinary and the price was reasonable. I highly recommend Star Auto Services. read more

Have been coming to Star Auto Services for many years. Needed a quick turnaround on service to pass a smog test. Gonzalo took us in and provided the quick that was needed. We can't say enough about Edwin and Gonzalo and the service they provide to their clients. read more

I had the pleasure of speaking to Gonzalo last week regarding a battery purchased here that was believed to be under warranty. I made the call on behalf of my friend who is a disabled senior citizen and a long-time customer. Gonzalo went above and beyond to assist my friend, honor the warranty and provide superb service. I was so surprised to learn he was not the owner. He is just a gentleman and an awesome employee who cares about the customer. I also wanted to mention my cell phone connection was poor on my initial call and was disconnected. I cannot recall a business ever calling me back when this happened and their office was already busy. Thank you, Gonzalo, from NM and myself for making our day! read more

When I saw their shop on San Ramon Valley Blvd was closed, I was greatly saddened - a reliable, trustworthy auto shop is essential. I was greatly relieved to learn that they'd just moved around the corner in N. San Ramon. Gonzalo is awesome. He has the mindset of a teacher, patiently running through options, and answering questions. Thanks to him and Star Auto, I never stress over my car. read more

This is the perfect local auto repair. We have taken our Mercedes here for a number of years and can highly recommend. They are honest, professional, caring and fair priced. I feel confident in my recommendation. Trust them! I do. Mary Lou Rogers read more

I would highly recommend Star Auto and crew. Gonzalo is honest, hard working and an experienced trained mechanic. He went above and beyond to get my car repaired in one day because it was my only vehicle. He stayed late until 7:00pm on Friday to make sure all work was done. When I came to pick up the car he showed me all the repairs that were completed. Without any pressure Gonzalo took the time to show some potential issues I might need to address in the future as my Mercedes is older. In the past I brought my car to a Mercedes dealership for repairs. Mainly for the convienience of getting a loaner. After having a bad experience at the WC dealership, I am planning on bringing my car to Star Auto for all future car repair needs. read more

It's such a relief to have found Gonzalo and everyone at Star Auto. I had my car towed to them based on AAA recommendation of where "everyone" goes and I could not be happier. These are really knowledgeable and most importantly, great people. My issue was the alternator, they gave me a price and recommended changing the belt at the same time. I told them to hold off on the belt because I had it changed last year when I had water pump done. I found out when I picked up the car that they replaced the belt (because they thought it was best) and gave me the old bet. I'm so happy to have found someone I can trust and have my best interest. I have no hesitation in recommending them. read more