After calling around to a few companies, I was thrilled to find one that was able to come same-day…read more Chase was quick, knowledgeable and thorough in diagnosing and offering solutions for our fridge. We greatly appreciated his honest feedback & never felt like he was trying to sell us on more than we needed - something that seems to happen more and more these days. 10/10 would recommend Roka (and Chase) to anyone needing appliance support. We will definitely be using them again in the future!

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Oleksandr was prompt, proficient and thorough (and patient with our inattention, which contributed…read moreto our problem); and he took care of another minor problem that we hadn't even mentioned. Not inexpensive, but well worth it.

The refrigerator stoped delivering water through the water supply system. I did everything I knew…read morehow, like changing filters. But nothing helped. All I ever got was a very slow flow. Frustrating beyond belief. I called Universal Repair because they had very good feedback ratings. Lo and behold, the positive feedback was just what I experienced. I was given a next day appointment by Valerie, with a two hour window. Dmytro showed up right on time! He didn't mess about. He went straight to work diagnosing my problem. Then he did his magic and suddenly my refrigerator was working like new. Dmytro showed me the condenser and it was disgustingly dirty. He cleaned that up to like new. Not only did Dmytro repair my water problem,he left my refrigerator in better shape than it had been in years. Dmytro gave me a price which sounded justified. And accepted my check in payment. I absolutely have to say, Thank You Dmytro!!! And thank you Universal Repair! If and when I have more appliance problems I will definitely call Universal Repair! Honesty and Integrity!

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

Zero stars. I chose Wilson & Myers because they marketed themselves as an established, locally…read moreowned, family-operated business with experienced founders. When problems arose, manager Mark Afone told me the advertised founders, Rich Wilson and Leo Myers, weren't involved in the operation. Despite repeated requests, I never spoke with ownership. That experience did not match the personal accountability their marketing led me to expect. I hired them to fix a minor door-sealing issue on our Thermador built-in refrigerator. Their technician left us with damaged leveling mechanisms and an unsecured refrigerator in the middle of our kitchen that could tip forward when the door was opened. I was present and watched the technician damage the adjustment mechanisms with a power drill. He said he would get parts and return the following morning. He never returned. After repeated calls and failed callbacks, I hired another company to secure and reinstall the refrigerator. That emergency service cost over $1000+. The second provider corrected the original door issue with a minor adjustment at no additional charge. Wilson & Myers sent another technician to inspect. Their manager subsequently confirmed the damaged leveling rod couplings in writing and offered to replace them. I accepted. They scheduled a corrective visit --another no-show. When I requested reimbursement and parts so another provider could finish the work, they directed me to their insurance carrier. After the carrier denied coverage, Wilson & Myers told me there were "no additional steps" they could take and considered the matter closed. The damaged couplings remain unrepaired. A minor service call became an unsafe situation, a $1000 emergency expense, and a month of chasing a company that ultimately walked away from resolving the damage. In my experience, their promises of professional service and accountability did not match what they delivered. I would not hire them again or recommend them. Fraudsters.

Denys did a great job fixing our gas and carbon monoxide leaks on our gas dryer due to an faulty…read moreinstall by the house's prior owner. He went above and beyond to access the internal components of the dryer to thoroughly clean out the exhaust vent and sealed everything properly. We were able to get an appointment for the next day which was helpful and convenient. And the front office did share the company's Certificate of Insurance when requested but I had to follow up a second time for that. I would definitely recommend The Appliance Team!

Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

Came out and gave a quote. Pretty expensive so we're gonna hold off and see if we can get it done…read morecheaper somewhere else. The technician was kind of rude and couldn't speak any English. Meh.. not sure if I would recommend this company.

I called this company to look at a refrigerator leak at my rental property. I told them explicitly:…read moreonce you understand the problem, call me before you do anything. They never called. Instead, the tech went to Home Depot on his own, bought a cap, put it on the end of a tube as a temporary "fix," and charged me $200 for it. I was never consulted or given N estimate. When I pushed back, they claimed it was "urgent," but it wasn't -- it was a slow trickle leak that had been going on for days and was being managed just fine in the meantime. I refused to pay for a fix and came back out and removed the cap. My tenant then did the exact same fix himself for a couple bucks in a couple of minutes. Then they quoted me $450 to actually fix the problem. I bought the part myself, and my tenant -- with zero appliance repair experience -- looked up a how-to video and installed it in under 20 minutes. On top of all that, I was charged $85 for a "diagnostic" before they gave me the diagnostic. I had to ask for them to tell me the part that was bad.

I called High City with a unique request to find a replacement control panel for a Wolf downdraft…read moreunit. The panel had been lost in a remodel, and the discontinued part was proving difficult to find. Russell at High City was a rock star to work with. He listened, and he and the crew there went no the hunt. He could have easily said it wasn't possible but they stuck with it. Turning over every stone, the eventually found the part. Many thanks to Russell and the High City crew. They saved me a lot of money by not having to replace the whole unit. They really went the extra mile to finish the job. First class.

Update to review. The owner contacted me stating that the business wants happy customers. I…read moreinformed him that after a week, my dishwasher was working fine and obviously did not need the major repairs that the tech recommended. I said I'd be happy if the fees for the incorrect diagnosis were refunded. I just received the refund. I appreciate the refund but still concerned that I could have spent big money for no reason.

They reached out to me minutes after posting my project on Yelp. I was also able to get an…read moreappointment for the same day and they were able to fix my dishwasher. Outstanding service.

I was quoted $200 for labor plus $80 for a part to repair my dishwasher. At $200 I assumed labor…read morewould take several hours. Due to a mistake made by the technician on the first visit which resulted in the $200 labor estimate I was given a $50 discount. Once the part was ordered and received the technician repaired my unit in a half hour. That made the resulting price per hour for labor $300. To me $300/hr is outrageous.

This business is a fraud It is committing robbery onto…read morehelpless victims in our community It slimed into getting access to our house And took 300$ for parts to be ordered Now phones all go to indirect And girl who set up appointment is claiming she is just marketing DO NOT USE THI COMPANY

Fast service, fixed issue quickly, very professional, i…read moredidn't really know how much it was going to cost until it was fixed. It was a little costly for the amount of time he spent, but its working