Should've read the reviews before going in. These employees and manager unfortunately gaslit me and ran me around, quoting multiple different prices for print work. Their website, someone on the phone when I called, and two employees all quoted me different prices for the exact same thing ranging from $20-$200. I've purchased a similar item before and it costed $15-30 so I expected to pay 20-50$. The lowest in store quote they gave was 75$. They even were changing the price per page mid convo from .17 (what their website says) to .19 out of nowhere. Rip off!! I do no recommend them for copies and/or printing services. read more

I needed printing supplies in a hurry for a special project. The staff was friendly and helpful, they provided different options. While the price was higher than online/amazon (not by much) the convenience of being able to pick it up right away was worth it. Easy to find and tons of parking as well. read more

Benjamin in the copy and print center not only has quality customer service, but is very efficient and quick in his work. I brought a huge set of contracts that needed copying and Benjamin took this massive task with ease and knew exactly how to do his job to get me in and out quickly. He was so friendly and so willing to help, And I felt he genuinely cared about me- more than a customer. A great man, a great employee. Thank you, Benjamin!!! read more

I went here last Monday in a rush to get my resume printed before my interview. I didn't get her name (I feel so bad I'm sorry I wasn't thinking) but the worker that printed it out for me was so kind. Wished me luck on my interview, printed it out on nice paper, such a small interaction really started my day off right. As I was leaving all of the workers wished me a great day. Great experience read more

Normally, I'm a pretty big fan of Staples. They have a lot to offer, including pretty awesome suitcases. (or at least they used to) This location was pretty weird though. No customers and an employing was filling boxes with stuff right while I'm waiting. Eyes contact was made, and he continued to do what he was doing without saying anything. Things are getting pretty sloppy around here it seems! Still, they offer a lot of cool things at pretty decent prices, it's just that the customer service leaves a lot to be desired. read more

I completely have to agree with Tim Y. that this is a brand new location and has that "new car smell." It is a very nice looking Staples both inside and outside. Everything is very organized and very clean. Also, the employees are all very nice and courteous. And they will ask "Can I help you find something." Try getting that at either OfficeMax or Office Depot, unless you go to a location where there are several employees lounging around with nothing to do. It is also way better than the Milpitas location, which is the one that I usually patronize. read more

This store is AWESOME!!! And it has that brand new store smell... ahhhhh... soak it in! I went in like a girl on a mission last weekend. I had a pile of prints I needed cut, and it was going to take me forever to do by hand. Turns out, Staples has a handy-dandy industrial paper cutter. This puppy will slice about 250-300 pages at a time. Yowza! And it's cheap... like seriously... i so wish I'd known about this years ago. The girl at the desk (gosh I wish I'd caught her name) was wonderful. Super fast, super nice... zip zip zip and I was on my way. If you have office supply or printing needs, give this store a go... they're great! read more

Went to staples at 5:45 4/17/23 older lady at the counter refused to help me at copy and print section. As I stood there in line she goes are you here for pick up? I respond no....She goes are you just going to stand there? I was shocked at the customer service. She goes I don't have time to help you go to staples online....someone who worked there said here name was Rebecca. Very rude and unprofessional and would not be returning intill she's gone I'm a business owner as well read more

I looked for a name brand mouse, competitors where offering one. So after I search at Staples isles. No mouse. I proceeded to the cashier, no one was around on the floors. I asked for price match she said yes, called someone. After waiting and waiting and waiting, I just went to look once more to see maybe I missed seeing any of the name brand on another isle. Still no one showed up to help. Mind you I was the only customer, besides a lady already waiting to pay. The one star is for the cashier for calling someone and asking me if they had helped me after I was leaving. Oh yes, by the way. It was 10:30 am or 11:00 am, they must be really tired to help anyone by this time of the day....NOT! read more

Staples - As I left, one employee is seeing walking out, amazing they didn't come to help at all when called to assist a customer. The only one! - Shipping Centers Near Me - San Jose, California

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Misleading Advertising ! Their % coupons and advertising are based on your 'previous order' and expire within 30 days! THUS THE DISCOUNTS ARE NOT ON YOUR TODAY's PURCHASE THEY ARE ON YOUR NEXT PURCHASE (Have to make another purchase to get the discount!) IT's like BAIT to get you hooked and heaven forbid you are a day late!... FORGET STAPLES and their wasteful wasted receipts buy at COSTCO and get your savings TODAY! Ugh! read more

I started working for a company and this Staples has become my new favorite place to be. First off Barb is the sweetest lady in the store. She is always so kind when I walk in the door and is so helpful. The other girl who helped me last night was Sarah. She helped me with getting ink and when it was ready she called me right away. I am beyond impressed and will be coming here forever. read more

When ever I forget to order my office supplies I jump in to this store. It's a fast solution. It us a bit more expensive than ordering online but when you buy in small amounts it's not to bad. Customer service here is good the staff are always very helpful. This place offers a pretty good shopping experience. read more

Wow. I spent a lifetime at this Staples one afternoon. Walked in to witness a screaming match between two employees, which was unpleasant. Later we were checked out by one of the employees in the yelling match, and it took him 15 minutes to check out an order of about 15 items. It seemed he had never seen a check before, and this novel method of payment befuddled him. Them we went over to make some copies at their copy center. The self-server machine was disgusting, covered with dust. We asked the attendant to clean it off, and he found that it wasn't working anyway. So he went ahead and ran the copies on the big machine, which jammed about every 50 copies. My advice: just avoid this Staples. Whatever you need, they probably can't do it. read more

If your a small business and need printing needs DO NOT go here...They say 48 to 72 hour turn around...It takes weeks just to get a call back to set something set up and then it takes a week just to confirm the ordered worst customer service ever!!L DO NOT DO IT SMALL BUSINESS TIME IS $$ read more

The staff here is fantastic! The moment I walked in, a gentleman asked if I needed any help finding something in particular. I thought I knew where I was going to find it but was clearly wrong and on the opposite side. When I brought my item up to the register, the cashier was a younger woman with a bright smile. She was really sweet and I appreciated her being so nice. read more

Ladies in the print department in the Coleman/Newhall store were friendly, helpful, reliable and informative. They got my print ready on time and communication was great. This is my print store from now on. read more

Staples is a great place to get things in a hurry. I like the way they have there layout of the store. It's clean, organized and easy to get in and out of. I know that the prices of the products is a little higher than some other stores like OfficeMax but i like all the above things I mentioned. Another advantage is that thy have a print center that is way to get in and out of when you need some printed products quickly. The people are extremely friendly and helpful. They really care about the work they do and about the quality of the print jobs they do. Once I sent them a job and I realized that I had made a mistake in the original file I had sent. Staples printed the job and since it wasn't perfect they actually did not charge me. It was that big of a job but it's the thought that counts. Right? I recommend Staples for you office supplies needs especially when you are in a hurry. read more

Staples - The front of Staples - Shipping Centers Near Me - San Jose, California

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There's a lot of space between the annoying customer service member who won't leave you alone for 2 seconds, and the one that would ignore you if you caught on fire in the paper goods aisle. After almost 10 minutes of waiting behind the one customer in the one line that was open in the middle of the weekend day, I had to ask if they were going to call someone else to help me. The clerk looked annoyed that I had the audacity suggest that I didn't need to wait behind a guy whose printer cartridge problem could've been solved by Google. The manager was too busy to offer assistance because he was trying to unload a laptop to a couple who really wanted him to assure them that the open-box laptop was just as good as the brand new one. When someone finally came up to ring me up, it took him 5 minutes to figure out how to work the register, and I had to offer payment twice because the first time he cancelled the sale instead of accepting my tender. There were practically no other customers in the store. I counted at least 5 employees on the floor who were convinced that restocking the laptop accessory section was more important than selling anything to me. It's stores like this that keep Amazon in business. Stay away at all costs. read more

This Staples is my new post office. They not only mail packages, but also sends first class mail. No longer do I have to go to downtown, pray for an open parking spot, hunt for quarters for the meter, and/or avoid the ONE crazy homeless man who insists that "THAT'S MY BICYCLE!!!". I didn't touch your bicycle? Anyways, this Staples (which is right across from In-N-Out yum) has just become my savior from the days that I just can't take anymore crap from Man Jose. Super nice workers, albeit a little forgetful. I've literally just paid for my stamp, turned around to check out a tablet and the same guy asks if I was ready to pay for my stamp. No champ. I've already brought one. read more

I honestly don't know where to start I seen a review on here similar to mine it's about the management. I shop here a lot with my kids because they love coloring books and markers and I come to print a lot. I have a shopping bag. Some guy with the tag says Robert says watch someone in educational supplies she has a purse to another associate. And of course he asks me if I need help" And of course I'm the only one there! Accusing me of stealing and watching me down every aisle. This store needs new management. Once I got what I needed I found the same items on clearance. So I got those instead. And I got some toner and ink. And after I was done I went to checkout and asked Iola is I can use the restroom since there is a red stripe blocking it. And she said yeah it's fine and the Robert guys comes and said there's a bathroom at Starbucks for in and out. And viola said I can use the restroom even tho there's a tag. She was so nice about it. So I left my items with her she said she will save it when I checkout. And after I was done going to the restroom I came back and got rang up by her. she was so sweet. The robert guy went next to the checkout. And was watching me and watching viola. And I bought a few items and I wanted to do a price match since staples sign on the register says they do it. I found the same item I needed for cheap. It was a ink and toner cartridge I found it online for 20 bucks cheaper. So I showed viola my phone And I asked for a price match and Robert budded in and said that's the cheapest we could sell in online. There's no need for a price match. And viola said it's online for cheaper and Robert said Listen!!! No we can't do a price match. He was so mean to her yelling at her so unprofessional!!!! she gave me a price match. And robert said no you can't give a price match that's the cheapest we offer". And the clearance items were coming up as full price and "Robert guy said we can't give you the discount sorry. If it's that's price it's that price" And viola helped me and Said she can give me the shelf price for the inconvenience and the Robert guy just started mumbling under his breath. And viola helped me with the issues I had. She deserves a raise honestly with her service. She asked me if I wanted to donate 5 bucks for a school since she helped with a price adjustment I donated 2 Just because she was sweet and helped me.and apologized to me for the issues. After I was done with checkout that Robert guy. Said exactly this " "Man people want shit for free they think we're supposed to bow down to them and give them what they want. That's the most disrespectful thing I ever heard!!!! He shouldn't be there. There's a few rude employees there yelling across the room as well. Thank you viola for helping me and making checkout a breeze. I'm sorry you have to deal with that Robert guy No one deserves to be treated like that. No one! read more

I visited here for book binding. Brought a thick textbook and divided into several smaller ones with springs. Cindy at the copy&print service section was amazing. She went beyond and above and helped me get the best results. I even made a mistake on instructing my preference, and she was still so kind and re-did her job. Cindy was the example of best customer service who showed how I (and we) should treat others. Thank you, Cindy! read more

I had online order, picked up very fast and quick. No mess, got what I need and left the store. Staff is helpful.

Jack-asses! Omg - these guys are a joke. I know it's hard to get help in the Silicin Vslley but F*#%! They don't know where anything is, they talk like morons & to top it off the guy checked me out & used his friends rewards card for the bonus. Ummm... That's stealing from your own company bro! read more

I came in here today to make labels and the young Asian guy working at the printing station had the WORST attitude I have ever experienced in customer service , I had questions because he said he couldn't print my labels on certain paper so I asked if I had the write paper and he said "never said you didn't" so I was like ... ok? And I asked him to print 2 pages of labels and he said ok 2 copies ? And I said as long as there's 2 pages sure and he says "they are called copies" basically just being a shithead then started rolling his shoulders and eyes Every time I would ask him something or talk to him and the manager did absolutely nothing about it just stood there and listened to it all . I will never come back here he should be fired . read more

Fantastic! Not only do you feel relaxed with their great customer service. They are professionals in what they do. I've come here twice with business print service orders and the helpfulness and attention it gets is fantastic. Im sure they have some huge orders with small orders coming through each day and I've been in line hearing details and attention we are all getting. The prices are fair the location is clean. They've helped me create my order while processing others with care. Thanks Staples and Hunter for assisting me with my business needs. It turns out wonderful evey time. read more

Inventory is poor and they keep trying to sell you on the rewards card, warranties and other junk. I just want low prices. Not a fat costanza wallet. No need to be pushy on warranties if I'm not interested. I guess if you're a business and you make use of their delivery services it makes sense, but frys and best buy are just way easier and cheaper. read more

I ordered a black and white double-sided printing with binding online at 11:30pm on a Wednesday night, set for pick-up on Friday. I received an email at 7:30am the very next morning that my order was all ready to pick up. I was so skeptical of that possibly being true, but since Staples is so very conveniently located by City Sport, I dropped by that day after my workout. Sure enough, there it was in all it's glory! Since I already paid online, all I needed to give them was my name and phone number, and I was set to go. Super quick and easy! Some of the printing came out a little lighter than expected, but that was probably my fault for picking such a light font color (I made a planner and it was for some dates I wouldn't use anyway, but point taken for next time, go a little darker!) I'll also make sure to pick out 28lb paper instead of 24lb next time, which was also my fault for not knowing paper weights too well. The 24lb was fine for the job, just a tad bit see-through, but overall I was delighted with the result and the insanely fast service!!! Thank you, Staples! You just made my year a little more organized :D read more

Got a $10off coupon code with $10 purchase Get two items,but for some reason the coupon not working and just take one dollar off. Adbi (not sure if I get his name right)asked Johnny,the supervisor to help me out Which turns out he helped me overriding the price,and I get my two items for free. They are very nice and helpful. Like this place! read more

New Large Staples in North San Jose. Plenty of parking and the store is nice and bright and open. Has a small postal CPU. read more

Staples - Outside - Shipping Centers Near Me - San Jose, California

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$2 for each ink cartridge!!! Great news!!! up to 10 or 20....BUT here is the thing...you have to buy ink first and then wait until the next month to get your cartridge money from having to buy more ink cartridge!!! Yes sireee what a deal!!! If I buy again it will not be at Staples...why do the drive when I could buy on Amazon!!!! They deliver and actually after checking a cheaper price if you are a Prime customer... Good job Staples with your games!!! This person will not shop there again...keep those 20 cartridges...Help pay the fat wages for the CEO...I will find a better home for them!!! read more

Terrible customer service spend over $1400 here on home office equipment and everything I got was junk, printer and J5 cable both went out within 60 days of owning. store service was great with add-ons but terrible with product knowledge and customer efficiency.. Won't shop here or at this location again read more

I brought my computer in for repair because it was running slowly and seemed to have a virus. I hate that... The tech staff was somewhat unenthusiastic, or perhaps it just seemed like that because I was stressed about my computer, and perhaps I was expecting "yes! we CAN fix this" right away. I ended up having my repair done here and it did get done and all seems well. I also picked up a ream of paper for a good price and was able to recycle a few printer cartridges. That was easy! read more

Ordered an iPad online. Picked it up the next day. Lady at the online pick up desk asked for my name (didn't look at my ID or my email) and went to go look for my item in the back room. I must have waited at the front for quite a while because my friend had wandered around the store, picked up a few items, and even paid for them before the lady came back. Lo and behold, she came back with the wrong item with the wrong name. Do I look like a Jeremy? Was out of there five minutes or less after another lady came by and saved the day. iPad is great though. $30 discount. Not sure if it's still going on though. read more

I went in yesterday and was "helped" by highly inefficient and clueless staff. I just needed a small flyer printed out for our girls scout event and it was a nightmare, complete fail. The server kept blocking my email and the people who worked there could not find me a "business solution" on how to use the file i wanted to print except to get it on a usb drive, meaning wasting another half hour to go and come back? Really? Do we really live in that era still after all the cloud capabilities out there? I even said i can give you a link to download the file after trying a few times to email their email account.. but they said they cant do that! Really their tech needs to be trained or they need to reprogram everything! read more

I should have saw this coming when I, not two seconds into the store, witnessed a yelling match between a customer and the supervisor. My review however is for Erika. Before coming into this location I called ahead and spoke with Erika asking her to check stock for an item and it went a little like this: "I saw you have an item in stock and I wanted to call to check it you had it physically in in the store since I'm clear across the city. I would really appreciate if you made sure it's there and I even have a SKU to make it really easy." Erika said no problem, put me on hold and came back saying "yes we have one here." "Thank you so much!! I'll head over now." When I arrived I navigated my way through the escalating confrontation between said customer and manager. However, when directed to the shelf via a staff member we found it empty and, after radioing the front, informed me they had none in stock. I thought, no problem. I called ahead so it must be held up front. When I approached Erika's counter she looked at me and immediately tried to leave, knowing what I was looking for since we had just asked her on the radio. Instead of making an effort to help me she tip toed and waited just far enough away so the gentleman already assisting me had to start searching her area. She tried to leave again and we literally had to say that I "asked to speak with you specifically". Her body postured morphed into that of a guilty toddler, painfully sulking back over and not making eye contact. She stood there until I questioned her "I just spoke with you on the phone? Can you help us find this?" She reluctantly mumbled "there are two in the system" to the male staff member but not speaking to me directly. I politely called her out, hoping for any sort of acknowledgment: "So, when I called and asked if you had one physically in stock and you said 'yes'?... ... ..." ::blank stare:: ::crickets:: No reply. She literally just stood there exaggerating this awkward situation! No apology... nothing. Finally the other staff member got fed up with her too and told her: "FINE. I've got this. Just ... go." ARE YOU SERIOUS?! How do people with her level of interpersonal skills even get hired? I left with no device and no more time to check other locations since all my remaining time was spent driving to Erika's location and trying to pry information from her. It's not the mistake that I'm upset about because mistakes happen all the time. I am totally understanding (even if Erika was clearly in the wrong and didn't check when she said she did). It's how she handled her mistake that pisses me off and the subsequent position she put me in. Not taking care of a customer and not apologizing? Not acceptable. That elevates a simple mistake into a very awkward situation when it could have been easily resolved with a "Oh sorry, I checked the computer instead of the shelf". Heck, couple that with any number of excuses "we were so busy" and I'll gladly give you a smile and a "no big deal". Well, the way you handed it is now a "BIG DEAL". Good job creating problems instead of finding solutions. A little apology goes a LONG way. It makes customers feel valued! Lying, not helping those in need, and avoiding responsibility completely exacerbates the situation, especially when there isn't an approachable manager on site. I won't ever be shopping here again. Whenever possible I do like to shop at brick and mortar stores but interactions with employees like Erika make me feel good about shopping with Amazon and Google. I would have saved time, gas, and energy and I certainly wouldn't have felt like an inconvenience to the business I was supporting. read more

The store only had one employee that was capable of printing my engineer print...and of course he was on break when I walked in. So I browsed. Store was reasonably clean and well organized. I don't think many people use Staples much anymore with the advancements of Amazon and online ordering. Anyway, when I walked back up to the desk, the one employee who could have printed my print was there. Yes! Then instead of showing me how my printout will look he says we can't do it because the words will be long and narrow. I told him that's how I wanted it. Oh, he says. I was waiting for you to come back. ‍ After 10 minutes he asks when I need my print. Um...I came in to print it right now! His printer was being a pain in the butt. If did finally print. The biggest disappointment in customer service was actually overheard. Another customer came in looking for something. The cashier asked if he could help them, then fumbled with a maybe it's on aisle 11?? Then when they left another employee corrected him and said he shouldn't have said anything at all if he didn't know?!?! Ok, so many things wrong here. Be courteous and ask what your customers want...then know where things are!! And if you don't, either find someone who does or (here's a novel idea) take them back and find it with them so you'll know next time. Sheesh. There was another guy walking around asking if we needed help. That's always nice. read more

I was a bit weary of stopping in here since it was a new store. I came in to buy a laptop that I had seen online and thought that as long as they had it there and the person there was able to find it, I should be OK. The laptop I wanted was on display, so at least I wouldn't have to have a store vs website discussion. There were other laptops that I was thinking about upgrading to but the associate didn't really answer any of my questions so I got the one that I went in there for. After a couple of days I researched some more, and wanted to upgrade the laptop. I went back in there and had to bother the associate to let him know that I was there to upgrade my laptop. He gave me the "Sure thing man have a look at what we got". I would have least liked the courtesy of a polite greeting and didn't get it so I knew this would be an ordeal. After looking at some of the laptops, I did find one that I went to look at and it was there. I bothered the associate again to see if they had one in stock. After about 15mins he comes back and says he does but couldn't locate it. During that time I talked myself into upgrading to even the next laptop up from that and asked if they had those. After some confusion with the system he found it but wasn't sure if they had it in inventory. He started looking for where these units were and even asked his manager, who seemed to be talking to a "buddy" of his. After another 20mins or so he came back with a box that had the right markings on it. Turns out, it was the wrong unit and off they go again. Another 10-15mins and they are both back but then the manager disappears. He had never said a word to me and I really only dealt with the associate. So we start to finish the transaction as I had already been there over an hour and I was tired of being there. So he starts working on how to return the laptop I had bought previously......guess what, time goes by and it seems he needs to have the manager (I think his name was "Sonny") approve it first. He goes to look for him, and he is nowhere to be found. Then another associate comes to me and says "Sorry sir, our manager let for break and he should be back in about 15-20mins"......... That was about all I could handle. I said to them "I am going to leave" and those two kids didn't flinch. I must have done them favor by leaving. Anyway, I know it's a new store but I would have thought that a big corporation puts a lot of emphasis on training their store managers and associates, especially the new stores that need to make an impression. I guess I once again put too much faith into a retail store. Experiences like this make me enjoy online shopping more and more........ What is even more frustrating is that I purposely chose to go in the store after 7pm on a Wednesday in the hopes it would be quiet and I would get some attention. My advice, if they have something you want get it on staples.com and don't bother going into this store. With any luck, business at this store will decline enough to close it down or at least fire everyone there and start again. read more

Clean and organized. One star because the employee working the cash register BEGGED me to join their rewards program after I already said no, thank you. "I really need to fill a quota," isn't really going to persuade me to join your rewards program. Being treated with your bad attitude because I refused really made the experience even worse. How disappointing and rude. read more

Price of printing seems like it has doubled. The quality is know where near what they are charging. Also they let go of their print techs constantly. Once you get a good tech that knows what their doing and does a good job they are gone. Pay your employees more so your service is constantly good. read more

Went in to buy a chair but they were out of stock. Jonny at staples went out of his way to lookup the particular chair on the catalog and then on the internal system. He spent about 15 mins while making sure other customers are not held up. He called a the Cupertino store and made a reservation for the chair. The dedication was really high. Great example of amazing customer service. I will be a regular here. read more