Went in to have a document printed and then laminated. They took the job and indicated that it would be done in 30 minutes. We waited in the store for 90 minutes. The equipment they were using to do the cutting kept goofing up. They didn't charge us for the job which was nice but would have preferred to be able to get in and out quickly. read more

The staff is pretty friendly... they were helping me locate a laptop... the easy tech was a hot latino with pretty eyes... his helper was a friendly chatty cathy who was very nice but spent too much time chatting and trying to sell me stuff instead of just getting the job done. I didn't end up getting what I wanted but still had a pretty positive experience here. read more

Unsatisfactory service in their copy/business center. I went there at 10am today. The clerk was busy chit chatting in Spanish with a friend (talking about sopa and other stuff). The machine for photocopying wouldn't recognize any of my credit cards. I saw another tech clerk in nearby area so I went and alerted him to the problem with his machine. He blamed my cards (I tried several different ones) and he sold me one of their cards -- adding more money than I needed (because "customers make mistakes," he said -- he also double checked my counting on # of copies I needed so knew I hadn't made a mistake). I return to machine. Card he sold me didn't work either and by this time, the copy center clerk was done socializing and said that card reader was broken (it had no sign indicating as such, and that was what I had reported to the other clerk who dismissed me as having "customer error"). Real error is people they have hired or how they're being managed. This is second time I've had sub-par service experience at this location. It's near where I live so would be convenient but I'm going to explore other options in future. read more

Horrible service none of the staff are welcoming or helpful no one was on the floor to better assist me with any of the equipment they are selling. I asked one of the staff standing at the front cashier if she new about a certain printer and she cut me off before I could even finish my question and just pointed and said you can print labels out over there but I was actually looking to purchase a printer smh. This location needs a whole new staff. Also I like to point out that none of the staff should be standing behind the counter if their are no customers to be rung up they should be more productive. Won't be back to this location read more

Awful. DON'T buy any sort of cards or any online designs here -- if you buy them online, PICK A DIFFERENT STAPLES STORE TO HAVE THEM PRINTED. This place is unbelievably incompetent... I bought some cards online and chose the Pinole Staples to have them printed. The first person who printed them, gave me *25* instead of the ordered *50*. When I picked them up, i looked at them, and asked if that was really 50, was assured, "Yes!" Hmmmmm I went to address and send some cards a couple days later, and sure enough, there were only 25. THEN they couldn't print them because it was supposedly deleted from the system (so I designed them AGAIN online, despite the website deleting the project mid-way several times), THEN I call to say, how do I send you this file without paying again? They say, 'Oh! We have them here!' (Supposedly they were able to get Staples to send the file back over...?! WHY didn't they call to tell me this, before I redesigned them??) I pick them up. The color is off, very faint and yellow. They first blame the file, so I comply with their suggestion. I go home, spend another couple hours re-doing the card (it took over 15 tries before the website got it through), and paid again, with their promise I would be refunded. Lourdes (the store manager, apparently... yikes!) promised she would print 50 that I could pick up the next day. We went back the next day to pick them up. Nope, even though that one was a bit better than their second try, she didn't print them. I ask her to, because these did look better (not as good as original, but better than their crappy ones), so she says she will, and that I can pick them up the next day. Lies, lies, very sad. Lourdes insists the copier/printer must have calibrated itself overnight. Whatever. I really don't care. This has taken an absurd amount of hours now. She refunded my payment, but who cares? The whole experience was a HUGE waste of my time. So we go in today to get the 50 she promised. Guess what? Nope! She has us keep the crappy-printing-ones, some of which don't even have printing on the back. AWFUL. I contacted corporate, after I tried contacting her to see if she wanted to make it right (nope). Waiting to file a complaint with them. I tried getting Lourdes and her store to fix it first before contacting the company, but since they refused, no other option. I even asked them to please send the file over to El Cerrito's print department, but they refused. I'll be returning the over-$100 of merchandise I bought while in the store picking up the cards. Not that they care. I'd AVOID this store!!!! read more

The Pinole Staples is not supportive of teachers. One cashier (Eric) tried to be helpful to myself and another teacher as we attempted to buy class sets of supplies for our students who cannot afford them by offering to ring them up as separate transactions so that we could receive the special price on more than two. However, his coworker (a rude young woman whose name I didn't catch) stepped in and stopped serving the customers in her own line to tell him not to help us while she called the manager to ask if this was store policy. A long line then formed as all customers had to wait for the manager (Luis) to come out and tell us that Staples would not allow us to make more than one purchase. I will no longer be shopping at the Pinole Staples, and I would encourage anyone who supports public school teachers to boycott that store. read more

We got some menus printed for our wedding and Tina helped me.. she had it done super quick and was very helpful!!!! She was so nice and friendly!!! read more

Today I went to staples in El Cerrito and I was told they don't have the products I need but the pinole store has two. So I drive to pinole store and the store manager Kenny told cashier not to sell me anything because I have already used the coupon in El Cerrito store. Very disappointed. read more

I had to go to this store to buy one small item and figured as long as I was there I would send out a couple of packages. Staples has been really pushing their new USPS desks at select locations and the Pinole store is one of them. The employee was quick to come over when she saw me at the desk but once she got to me she said that she had zero training on how to use the USPS system. She fumbled with it for about 5 minutes and was able to input one of the packages including tracking (which I requested) the second package proved more difficult and she called over a coworker for help. When he arrived he too said that he hasn't been trained on the system and promptly went on a search for the owners manual. By the time it was all said and done I had wasted 30 minutes of my time, had to pay extra to ship one item as a parcel (both items were identical) because he wasn't able to track it like the first item, and found out that only a few select employees had been trained (none were on duty). If you want fast and accurate service for your USPS needs then go to the Pinole post office. They are fast, competent, friendly and won't charge you extra because they can't figure out how the system works. Staples, you need to train all of your employees on how to use this software before throwing them to the wolves. The only saving grace was that the employees that were trying to help me were very nice and appropriately apologetic hence the two stars. Shame on you staples for not setting your workers up for success. read more