Great customer service, wide selection for such a small space!…read moreSo nice to have a shop closer than downtown . Would recommend this store if you want big store selection for better prices

It's not vapor wireless anymore. It's a new vape shops run by some really cool dudes. If you're in…read morethe area check them out they always got the bomb deals.

They replaced a swollen battery on my cellphone. They had to order the battery from a 3rd party…read morevendor which took a little while. Phone was taken care of in a week for an affordable place...will go back if other issues happen with other electronics

I would strongly caution anyone considering using this company for device repairs…read more I brought my son's Nintendo Switch to uBreakiFix because the game card reader was not recognizing game cartridges. What followed was an incredibly frustrating experience that lasted several weeks, involved multiple trips to the store, and ultimately left me with the exact same problem I had when I initially brought the device in. After dropping off the Switch, I received absolutely no communication from the store regarding the status of the repair. Three weeks later, I finally called and was told the device had been repaired and was ready for pickup. The store had replaced the game cartridge reader and assured me the device was working. However, when I arrived, the device was dead, and they were unable to demonstrate that it was actually functioning. Despite this, I paid the full repair cost and took it home, only to discover that it still did not work. I returned to the store, where I was told they would expedite the repair. Once again, there was no communication or follow-up. When I eventually returned, I was told that their test game worked in the device, but the game I had left with them did not. Based on this, they concluded the device was fixed and that the issue was with my game. unfortunately, none of my son's games worked in the Switch, yet every single one of them worked perfectly in an alternative Switch belonging to a friend. This clearly pointed back to an issue with the device. At this point, I requested a full refund. Rather than taking accountability for a repair that had not resolved the original problem, I was required to escalate the issue and was told I needed to bring the device back to the store for a FOURTH visit to once again demonstrate that it was not working. This was despite the fact that the store had never successfully demonstrated that the device was functioning with my games in the first place. The lack of communication, repeated troubleshooting, inability to resolve the original issue, and resistance to providing a refund have made this an extremely disappointing experience. I have spent weeks dealing with this company, made multiple unnecessary trips to the store, paid for a repair that did not fix the problem, and ultimately found myself having to repeatedly prove that I was not receiving the service I paid for. I would not recommend this company. Be very cautious before committing to a repair, particularly if something goes wrong. Based on my experience, getting a resolution or refund when they are unable to fix your device can be an incredibly difficult process.

While doing my research on tech replacement stores, this place offered the most affordable price in…read moreMadison for macbook air screen replacements. Great thing was, I didn't even have to take a bus to get here! This place is conveniently located on State Street, a fitting spot for students who go to UW- Madison. The repair took a few days because they had to order the part but once it came in, the actual replacement only took a couple hours. By the time I got out of class, my laptop was as good as new. I did get a used part (because it was cheaper and I'm not rich) so there were small scratches but not that many (2-3 perhaps) to actually complain about because they aren't distracting let alone an eyesore. I liked that they did have the option to get a used part, though, instead of getting a brand new one for way more. I did wait a few days before submitting this review because I would've jumped on yelp as soon as I got home from the store but I figured I should wait to see if any malfunctions occurred before I start raving about my experience. Lo and behold, it's been almost a week and my computer is still doing great. One thing I'd like to point out is that the people behind the desk have great costumer service. The guy that I communicated with added some additional services that were of no cost like lightly cleaning my keyboard and adding a screen protector which I found to be really nice. I've already recommended my friends to this place and will come back if I ever need their services again (but hopefully not for my sake).

I ordered 9 MacBook retina computer keys on eBay from Rocket Cell Phone and the service was top…read morenotch. We received the keys quickly and because I had initially ordered 1 and really needed 9 they called me to clarify my order to make sure I was satisfied. Thank you Rocket Cell hopefully I won't need you again but if so I will not hesitate to contact your company!

I just loved this service shop! I was a walk in about 30 minutes before they closed and the…read moretechnician was extremely polite, took my laptop concern and handled it right away. I explained that it was urgent and the reason why, I offered to pay him whatever necessary to fix it right then and he was extremely accommodating. Thank you! Liz

The guys at 3771 E. Wash were knowledgeable and quick.....really impressed by all they were doing…read more And Christian spoke Spanish so my Mexican husband could communicate. He diddled with a strange OS and had us going in no time.

I highly recommend Madison Phone Repair for work on fixing a computer. I had a Microsoft Surface…read morePro 7 that wouldn't work and they diagnosed the issue for $40, which is way more reasonable than other places I looked at. They were prompt in getting the issue identified and then in getting the parts to get it fixed. I feel that what they charged me was VERY reasonable when I compare the price of the parts I researched on the internet and what they charged me for the parts and the labor. I would definitely use them again in the future. I was very pleased with their work.

I needed a repair on my MacBook Pro. The local Apple store would not even look at it and rather…read moretold me that I needed to send it to Apple and that the repair would likely cost enough that I might be better off just purchasing a new computer. Instead, I took it to Madison Phone and Repair. They looked at it and repaired it for a really reasonable price. The people were friendly and communicated well about the status of my repair. They even stayed a little late, so that I could come pick my computer up before they closed for the long holiday weekend. Definitely worth checking with them for your Apple device repairs.

Kirk and Spencer did a great job on replacing my iPhone battery in 15 minutes. They were friendly…read moreand informative. Thanks guys

The staff member was wearing a mask and was pleasant. I brought in a motorcycle battery to be load…read moretested the staff member said he didn't have a load tester that could be used for testing that battery. He tested it however with a multimeter and it registered 13.1 volts. He said that because it was a 12 volt battery the 13.1 reading indicated the battery was bad and went in the back room to "confirm" it with the manager. He showed me a replacement for $41. A fully charged and good 12 volt battery registers 13 volts according to multiple internet and automotive sources. It appeared to me that he wanted me to replace my perfectly good battery. I will not be returning to this store because I cannot trust them to give me accurate information.

Muhammad and his colleague are always very kind, positive, and helpful every time I come to the…read moreshop. Even for questions or issues that don't necessarily result in a sale for them (i.e. where they don't end up getting paid), they are always willing to offer advice and ideas. I would highly recommend them to anyone looking for friendly, knowledgeable service!

This is so long but worth reading if you are thinking about taking your device in for repair…read more In my 23 years of living, I have never before left a review on anything. Good or bad. But I downloaded yelp just for this. My pc was having problems on Sunday afternoon, I looked up where to get it fixed and this 'ifixfast' place showed up nearby. So I called and explained my issues and eventually came in to drop it off. I was very clear with the manager that I had opened my pc up, cleaned it thoroughly, unplugged most of the components and reinstalled them. Essentially telling him that I did what I could and was at a loss for how to proceed. The manager told they would begin diagnosing my pc the following day (Monday), toward the afternoon and would be in contact with me via phone call within the next 3-4 days for an update. I say "thank you very much sir" and leave. After a 56 hour work week as a commercial electrician I am looking forward to the weekend and enjoying my break. (It's Friday now) I still have not received a call from this business with any update. I just figured they forgot! Not a big deal, I'll just call them. Worker on the phone tells me it's not ready and he has no update for me. Confused, I respond with "have you guys done any work on it" worker responds with "I do not have that information." I say, "do you have some kind of time frame for when it would be done" worker says "no sir at this time I do not" I say "okay" and hang up. I then decided to come into the store to follow up on just what exactly was being done to my pc. I ask the worker if my pc is even being looked at and the worker said "yes it has" I ask what has been done so far and he said-and I quote "that is a good question" then looked in the back for 3 seconds and essentially told me exactly what I already knew, that the pc turns off right after an attempt to boot up. He tells me they have unplugged some components and plugged them back in. And that that is the extent of the work that's been done. I told the worker that I already knew that information and at this point I say "well considering you guys have had it for an entire week and can't give me any information can I just pick it up today and go try somewhere else?" Worker gets the manager on the phone and comes back to tell me I would still have to pay $75 out the $150 diagnosis fee. You're kidding right? I ask again if I could get some kind of an idea as to when my pc would be fixed I got zero information. I try to level with the guy by saying "so you are telling me you guys could have my pc for months? Sir I need some kind of time frame." And he still gives me nothing. After some back and forth with the worker (who honestly deserved no hard time because I could tell he's a good guy with a scum bag manager). I eventually just settle and pay $75 for them to do absolutely nothing to my property. That sucked and was enough for me to download yelp and warn everyone from doing the same as me.

I had a quick and efficient trip to this UPS. I had left from work for a bit during lunch and…read morewasn't looking to spend a ton of time running errands. The shipping rates were as expected, and the employee there was friendly.

I went into this UPS Store yesterday needing to return a large package and immediately said, "I've…read morenever done this before, what is the process?" I was greeted when I walked in, but after that the experience felt surprisingly unhelpful. I had to go back out to my car to carry in a very large, awkward, heavy package by myself. There were no carts available, no offer to help, and nobody even held the door open while I was visibly struggling to carry it. I actually ended up with bruises on my wrists afterward from trying to maneuver it inside. I was then told they could print my return label for $2, only to later tell me it was actually a FedEx label and I would need to take the package elsewhere. Which is fine. But Again, while carrying the same heavy package back out, no one offered assistance or even held the door again. What stood out most was how different the experience was when I went to FedEx afterward. I was greeted kindly, walked through the process without feeling stupid for asking questions, there were carts available to help customers bring in packages, and they printed the return label for free. AND, he held the door open for me while I was carting in my large package!! I understand employees may not always be able to physically assist customers, but basic customer service and situational awareness go a long way. As someone completely unfamiliar with the return process, the interaction left me feeling unsupported and honestly embarrassed for asking what I thought was a simple question.