Nate helped this old, low-tech guy get my laptop tuned up, cleaned up and fast again. Nate has excellent repair skills along with a sincere, natural customer service attitude. Staples is lucky to have him. read more

Amazon returns Although I primarily stop in for office supplies, I appreciate their speedy & efficient Amazon returns area. Always a friendly face & they make the returns quick & easy. read more

Husband drove over there to send a fax. They charged five dollars (fine) but when the fax wouldn't go through they said, basically, "sucks to be you. This is self serve." Store not busy employees standing around. Shrug. Won't go back. He went down the street, cost was 2.50, and they solved the problem. read more

To the man who helped me in the Amazon returns register. Thank you for your amazing customer service , kindness and patience. I can't explain how much I appreciate it each time I go in you've been extremely helpful. read more

I purchased a printer from Staples with a four year warranty. It failed in less than two years. They failed to make good on their warranty. I feel they should repair or replace the equipment with the remaining two years on the warranty. They offered a store credit good only at there store at a loss to me with the return of the equipment of close to $100. At this time I'm out of the cost of the printer the cost of returning it for warranty, cost of the 4 year warranty. They have been jockeying me around now for 2 month. Complaint also filled with the BBB. read more

My husband and I went here to purchase a printer....we were pleased with the selection and I think we got a fair price. We head to the register and we are helped by a young lady who it seemed was a fairly new employee, but she was friendly and trying her best. I wanted to pay part cash and part debit card. She was unsure how to proceed and called for help. This is where it gets uncomfortable. The lady that came to help her was unbelievable. She was so rude to the new employee and chastised her in front of us. She was telling her, it was wrong because she " did this" and " why didn't she do that" , I mean being soooo unprofessional that my husband and I were uncomfortable. The new employee was apologetic and we told her not to worry, all of us were new to something at one time or another and to take her time. Shame on the other lady who seemed to be management of some sort. That's not the way to train people and you only made yourself look like a jerk. I wish I remembered her name! read more

I was having stationary printed for two, little pen pals and I receive a call about copyright infringement on characters. Emily refused to print the stationary sets. I was flabbergasted and so disappointed, because let's be realistic. EVERY kid has character themed birthday invites, thank you cards, etc. Technically, they are all probably copyright infringement. But once again, let's be realistic... They get printed!! I redid the order at a different Staples location and ZERO issues. No harassing phone calls. My stationary set was printed with no problems. Come on, Jackson Staples. Really? I had loved using your print service. Now I'm pretty peeved about it. You're gonna loose out on local business with the refusal to print things. read more

Visited Staples today to get some organizers and I had the pleasure of meeting Rebecca. She told me all about the new Staples mobile app and how to get some coupons. She took the time to walk me through downloading the app, logging in and connecting my existing Staples account. She was patient and pleasant the entire time despite my fumbling around. She is an absolute treasure and Staples is lucky to have her. read more

Shout out to Jessica (postal Dept). She was awesome while helping me send a package. Great customer service and positive attituded. Thanks Jessica!! read more

poor customer service. they never answer the phones. don't shop here. the Gm is very rude and is weird asf don't know how she got a job

I've left reviews before for Staples and once again I have to say that their copy & print center always impresses me! Over the years I have frequented Staples for office supplies or for photocopies, as I own a local business. The girls that work in Copy & Print are miracle workers. I can always count on great quality prints done quickly and exactly to my specifications. Zoe and I think the other girl's name is April? do a fantastic job and are always very friendly. They even call me by my first name when I come in! How cool is that??? read more

We were looking for a basic, lower budget laptop for our kids to use for online homework and a physics simulator program. The sales associate was super helpful and suggested a discounted model and reminded us of their 14 day return policy in case it didn't work out. The computer was fine, except the physics program didn't work properly, as we needed a slightly more powerful system. We returned it to the store exactly 14 days later, and we were given great service. Our kids had lost the box, and even so, we had no trouble with the return. The store manager let us know there will be a sale coming up, so we could come back in a day or two to get a discount on an upgraded computer. It was really thoughtful of them to let us know that. We appreciate the honest and friendly service! read more

Just had to comment, needed help with a pattern I had had enlarged. Zoe in the printing department was incredible, corrected the error and saved my project. I really appreciate the time she took to make the adjustment. read more

I have only used the copy/print center. It is the only place within 20 miles that have all those services in one place. Customer service has always been great with how busy they are. I have been there both weekdays and weekends between 10:00a-3:00p over the past two months on three different occasions. My recommendations is to come early because it's less busy. read more

Things went wrong the second I touched a tablet-tether, not yanked, touched, and then a freakin' siren went off...jeez I just came in to get an SD card, and look at a few tablets, didn't expect to be treated unnecessarily like a shop-lifter. I can't get SD cards up in the high country, so I was stuck to purchasing one there, and upon returning home, only to find it non-functioning. Great. read more

Hit or Miss..I have been going there alot since I started homeschooling my youngest. Prices and sales are good. .I have had some AWESOME STAFF..but, I bought a stapler there and first one didn't work and second one also. When i called I told the girl what happened and she says...I don't know...then I asked what the main number is for Staples and she followed with...I don't know. SO I said...You work for staples and can not get me the number? ...replied..no im sorry I don't know it. NO IT WASN'T EASY! read more

If I could I'd give negative stars but unfortunately I can't. This place should hire new and more people. Full of horrible customer service and majority of them all have a horrible attitude. Always look miserable and rude. Complain out loud of how they're job sucks. I just wish we had another place in the county to go to. I'd rather pay more to go somewhere better then this staples. Worst ever!!!!! read more

Normally staples gives me great customer service, however this particular night I asked for some assistance to find a specific kind of tape. No one was in the store but the employee was very uninterested in helping me. He told me they didn't carry it. It took me 10 minutes but I found it. I guess customer service wasn't high on their priority list tonight. read more

Horrible customer service. I sensed an attitude from the guy who work there but I didn't get his name I bought a security surveillance system for my home the guy acted like he knew about it but didn't know anything. The thing that really got me was it was $634 out the door I paid with my debit card and obviously it requires a pin. After the whole transaction was over this judgemental asshole has the nerve to ask me for my ID and give me a weird look like he thanks I stole my card or something. Lmao. For your information this bum works at Staples probably getting paid close to minimum wage little does he know I made my first million dollars at 25. I can't stand people like this. I felt totally judged and discriminated upon. read more

In the spirit of fairness and full transparency I had a very good recent experience with this Staples (this month). More on that latter. Back on 1/8/2016 (see review below) I slammed the then current and former management team of this store and region for how they treated my favorite copy center long time employee Carrie. So, in all fairness I felt compelled to comment them when their manager Donna Astle and her staff went over and beyond to help me get a very specific office chair they did not have from another Staples in the Valley region. When it came in they did not charge me shipping and honored the price from the other store. One of their staff on duty helped me bring out the chair to the car, my hand was injured at the time, and they loaded it into the back of our SUV for me. Looks like things have changed for the positive in two and a half years for the better. Keep up the good work and Thanks, Elliot read more

I bought a computer at staples and that was fine. However, I was talked into a warranty through Square Trade. I was told this was a good warranty and it covered pretty much everything that wasn't due to dropping it... Well, do not waste your time with anything that has a warranty through Square Trade. The will not cover your issue .... they read from the script and won't answer a straight question..... they just keep reading.... I'll be buying another new computer somewhere else and I won't be buying anyone's warranty...... read more

This place continues to fail time after time, most things here can be found cheaper elsewhere with a smile.

I got a new hard drive for my laptop 2 months ago. Today it died. Staples said they won't do ANYTHING for me. I won't shop there ever again and will not recommend them to anyone. read more

I've been having problems with my laptop for several weeks and nobody has been able to fix it I walked in to the customer service desk a man named Mike who is very nice and helpful had my computer fixed within 10 minutes thank you guys very much I would highly recommend your service department!!! read more

Every time I go in to this place, whether I'm looking for office supplies, printing, or shipping, I have to ask myself about the staff. I don't know what type of manager can hire such incompetent people. They are extremely unhelpful, they are unknowledgeable, and they can't even tuck their shirts in. I need to find another place to shop. read more

Definitely the best place to buy anything for electronics in Amador County I know it's not Fry's Electronics or any other big store like that or Best Buy but in this County this definitely is the best place to stop by for sure read more

Excellent customer service from Frank V. He went over and above in helping us resolve a digital projector issue.

As good as it gets since it's the only one we've got. I truly don't know what Jack is on about. They've always been nice to me at this place and always have what I'm looking for in the way of office supplies, and then some. We had a couple of small shops of this type and I remember how limited and therefore limiting they were, back when I had two businesses to run and nowhere to buy supplies locally. It's a Staples, and we need it. It's the only game in town, in the county in fact, read more

The print and copy center staff is outstanding and very reliable, the highlight of the Staples in Jackson

So many items stocked that are hard to get locally. Staff are hit or miss, but if you know what you want and are willing to be patient with when needing help, staples is the best choice for office suppmiew. If only because it is the only one. read more

Stupid Staples don't carry staples! You'd think a superstore named 'Staples' would carry different kinds of staples- but they don't. I had to order my 'mini' staples from the internet. Stupid store. read more

Went looking for an external hard-drive to add to the DVR. I picked out a Seagate and the Staples rep assured me it would work on our DISH DVR. Turns out the DVR needs a power supply in addition to the USB and the Seagate did not...what does this rep know! Back to Staples. Replace it with a Western Digital brand and the store manager assured me it will work with our DVR. Guess what? The USB cord I had will not fit the new unit and no USB cord was included in the package. Now it's back to Staples for the cord and they are out of stock. I find the cord at Best Buy and it turns out the hard-drive is only for computers! Calling Western Digital confirms this unit would never work on a DVR. The point is, if it's not paper or pens, don't trust Staples in Jackson for any tech knowledge. Nice people but they are fooling themselves if they think they know their products. read more