I waited until the issue was resolved to write a review. I am normally not one to ever write a review nor the type to even send my food back if I find something in it. I work in customer service and am aware of how hard it can be at times. However, I also know how great it can be and how far an apology can really go and really mean. For example, even though I hit many frustrations with my computer buying experience, I apologize to Mary if in fact she did install what she had said. At the end of the day, the ladies ARE very kind. From my now understanding is that miscommunication led to a lot of frustrations. I moved to Helena a week ago and needed a laptop right away because my MacBook screen had went out. I wanted to fix my MacBook because it still works, however my mom wanted to purchase a laptop as a congrats gift for school. Long story short I just wasn't communicated with and went through some funky inconveniences that annoyed me. The computer ended up freezing on me completely and had a very minor scratch and wouldn't be a big deal but for being brand new...? Anyway, I did respond in a survey hoping to hear back to rectify the situation and I didn't and I know I had to annoy them and not let it go and in the end, Lisa was able to come up with a solution so I did not have to return the computer but instead she was able to exchange it out for me and give my mother a returned credit. Although I would have appreciated a simple "hey, I'm really sorry for the inconvenience" because I do understand things happen and I understand things are out of our control and the customer is not always right, however I believe more in the approach of lets work together to compromise rather than to ignore. I rather turn a negative experience into a positive one, like with this yelp. I could have just stuck with the bad but I wanted to highlight that even though I hounded they did make the effort to make me happy and were not rude about it. At least not to my face, but we all know how that goes :) Hope to only have positive experiences from now on since I do have the tech protection. ;) read more