The friendliest, most knowledgeable and helpful staff anywhere. Surprisingly well-stocked small…read moretown hardware store. I always get treated well and can't recommend them enough!

From the owner: Combine amazing customer service with hardware and lumber, paint and electrical, kitchen and…read morehousehold supplies, lumber and building materials, and all the other services you expect from a great hardware store and you'll have the perfect recipe for Townsend Hardware!

Joe, the manager, is always very knowledgeable about anything i seem to be working on and they have…read moreeverything i've needed for all my home projects, so far. Anywhere else i shop for "do-it- yourself projects", they just don't have the people that have the "know how" I save time and money when i go there.

Horrible customer service today by Brittany the cashier and Joe the manager! We went to check out…read moreand my KIDS had taken off their masks so she shoved a box of disposable masks at my 8 year old. She started to argue with my husband about it and told him that maybe she should come to our house and crap in our living room. How is that even the same thing as wearing a mask? I then took my kids out of the store to let him finish checking out. Brittany wanted to keep arguing with him and he then told her he was a veteran so she would apply the discount. She then tells him that he doesn't deserve the discount. He is a combat veteran so why doesn't he deserve the discount just like every other veteran or military person? Who is she to make that decision?The manager Joe was called and we were basically told the employee did nothing wrong and he would not do anything about her behavior because he wasn't there to witness her say these things. Why doesn't she go and fight for our country and then she can talk.. Also then my husband was trespassed. They would rather trespass people who stand up to their horrible employees than deal with the issues. I'v never seen such harsh mask requirements and even for people who medically can't wear them but Ace will not serve ANYONE Who does not wear one. We will just shop somewhere else that treats their customers with respect. There are plenty of other place around town. This is just another example of our freedoms being taken away. And employees thinking they can treat people however they want. Stay far away from this store.

Just went to Lowes and at checkout the following happened; Tried to sell me their CC. Upon refusal…read morewas offered a "special deal" and pitched the advantages of signing up. Still refused and was then offered the opportunity tp donate to Habitat for Humanity. I support them with labor and donations so I declined, and was then pitched how wonderful HFH is. This is unacceptable while trying to simply checkout and I will not go back for more of this. HD no longer does this by the way.

Up until now Lowe's seemed no better or worse than the competition. Prices varied sometimes it was…read morebest other times the competition was. However this latest is a total breakdown! I purchased a replacement range for an apartment I manage, probuild app reported it would need to be shipped in taking 5 days? It took 9 and was delivered. Then over the weekend I started getting notices online that my order had arrived and was ready for in store pickup. The unit has already been installed and was working and paid for out of my debit card account. I tried to respond and the AI Chat on Probuild kept disconnecting after less than 2 minutes requiring entering all the text again, and again. So I tried to find a phone number? Those are hidden apparently. When I did find the number for the local store ProBuild desk I tried to call several times and never got a connection, let alone a person or robot. The last time I was inside the store I was looking for a storm door lock set and when I asked for assistance the clerk was clueless! I wound up searching over an hour to find the lock comparable for my front storm door Lowe's has no, nada, zero customer service! Not even working AI - except for placing an order and taking payments!

The salesperson was very rude when I asked for help about a product I was going to buy. He treated…read moreme like I was stupid. He wanted to argue and I lost my temper and said I would go to Home Depot. When I walked off he rudely commented again. On the way out, I told a manager what happened but when I used a cuss word he said "profanity" and said there's the front door. He was rude also. I would suggest customers go to Home Depot, Lowes, or Rockhand Hardware when in Helena, Montana.

Terrible customer service! We needed help with a lightbulb and after asking for help, it was paged…read moreoverhead and this guy working there yells, "Hellllooooo, how can I help you" in the most sarcastic tone. I replied, "Oh my husband actually needs some help" The employee actually waved me away at that time. I waited with my husband for over 10 minutes and no one ever came. Seriously, I will not be treated like that especially in a place where I was going to spend my money. Never again will my hard earned money go there.

As mentioned by others, this Home Depit has a lot of staff (on my visits), who are friendly and…read moreoffer to assist. The prices are comparable or cheaper than their big box competitors. Selection varies. My only complaint is related to their loading area. I purchased 5 carts worth of building supplies and had to load a hundred feet away because the loading zone was filled with parked trucks. Many home depot's have moved to loading zones only.

We had excellent service in the Helena Home Depot today by Kevin. He really helped us out with his…read moreknowledge of products and experience. He went above and beyond in his customer service.

The tools are poor quality, and the warranties are ever worse! If you want a tool that will last…read morefor a day or maybe even a weekend, they are the place to go. If you want tools that will give you years of service with REAL warranties (avoid the airtools!!) GO SOMEWHERE ELSE! I will say that the staff is good, management is not so good.

Excellent place for finding discount tools. A friend of mine said don't get 'anything that plugs…read morein'. I've taken that advice and not been disappointed. Might not buy here if I was a pro mechanic, but I'm thrilled that this store is in town so i can do DIY projects without breaking the bank. Convenient location. Staffing knowledge could be better.